Under the income dependent repayment plan, the monthly student loan payments are based on family size and income. Client's proof of income showed a slightly higher income than initially stated during the application process, resulting in a higher monthly loan payment. However, Client's loan payments...
should not be as high as $171 as stated; this payment is her monthly payment under the Standard repayment program. [redacted], Client's servicer did not process Client into the correct income dependent repayment program, which would have a lower payment. Client also spoke with [redacted], not SLS, when she mentions a customer service rep stating that they could not talk to her because her DOB was incorrect. SLS was able to reach to to [redacted] to have Client's DOB corrected, and Client's consolidation completed on 12/31/2015. SLS was also able to contact [redacted] on behalf of Client to have her placed in the correct income-dependent repayment program, which should result in a lower monthly payment. Client is on an administrative forbearance until 2/28/2016 while [redacted] processes the repayment plan portion of her application.
[redacted] is a former employee of Student Loan Project, a separate company. Student Loan Service is no longer working with Student Loan Project. Under the income dependent repayment plan Client selected, the Department of Education calculates the monthly loan payment amount based on income and...
family size. The income dependent repayment plans require renewal every year and the loan payment amounts may change if income and family size change. Client indicated a family size of 6 previously, which changed to a family size of 2, causing the monthly loan payment to increase. SLS has reached out to Client to resolve this issue.
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Ms. [redacted] hired Student Loan Service (SLS) to handle document preparation for consolidation offered by the Dept of Education, client requested the Public
Service Loan Forgiveness (PSLF) with a zero dollar monthly payment towards her loans
on 11/6/2014. Client agreed to a Document Processing Service Fee of
$499 paid to SLS to facilitate the consolidation and also a $49 Monthly Maintenance and
Administration fee $49 for SLS to carry out and manage the PSLF and IDR
programs. SLS clearly states that this is a service that you can attempt to do on your own during the enrollment process, below are all the sections that Ms. [redacted] Electronically Signed, agreeing that she understands SLS role:1. Prior to viewing our Terms of Service agreement, client is prompted to watch our "Things to Consider" video & must electronically sign that she did watch the video, which she executed. Here is a copy of the video, please note that at the 32nd second, SLS clearly states that client understands this is a service they can attempt to do on their own. https://www.youtube.com/watch?v=bqwASsJq_38&feature=youtu.beClient cannot access our Terms of Service agreement if she doesn't check a button that she watched the video in it's entirety. There is a second button that client should check if they do not watch the video, Ms. [redacted] checked button that it WAS watched.2. Ms. [redacted] also electronically initialed on the SLS Terms of Service agreement that she
acknowledged that she could do this on her own free of charge.
*We have records of all signed documents along with supporting emails with Ms [redacted] clearly showing that everything guaranteed in our Terms of Service was delivered in a timely and professional fashion.
Ms. [redacted]'s consolidation was
complete on 1/27/2015 with a zero dollar payment as guaranteed in SLS Terms of Service agreement. Ten months
later Ms. [redacted] is currently on said program and is making headway
towards her PSLF. Ms. [redacted] called in on 8/26/2015 and expressed to a
rep that she now feels comfortable managing the PSLF and IDR programs on her
own and that she will no longer need our services. Being a voluntary
service, SLS agreed to discontinue the fee and cancel her from the
program. We are sorry that Ms. [redacted] was unhappy with our service that she utilized for nearly a year, but she does not qualify for a refund seeing that SLS was clear on what our services entail and worked diligently on her file . In addition, SLS requests that the Revdex.com remove this complaint from the records as it is clearly a client attempting to take advantage of our services. [redacted]Student Loan Service
As detailed in the previous response and the Client Agreement language below, on 5/20/2014, Corey Seburg signed the Client Agreement which states in the Acknowledgment of SLS's Services, Section A., "All of the services provided by SLS can be performed without paid assistance if you have the time and energy to learn the procedures and obtain the paperwork necessary to do so." SLS provided the disclosure clearly in the Client Agreement, which Client, [redacted] signed on 5/20/14, indicating that he understood and agreed that SLS's services could be done for free- without paid assistance. Please also see attached Client Agreement. Although Client does not qualify for a refund, SLS sent a partial refund of the monthly service fees as a courtesy. Client cashed the partial refund check of $234 on 11/13/2015.**To protect privacy unable to publish the entire Client Agreement provided by the business.**
Under the income dependent repayment plan, the monthly student loan payments are based on family size and income. Client's proof of income showed a slightly higher income than initially stated during the application process, resulting in a higher monthly loan payment. However, Client's loan payments...
should not be as high as $171 as stated; this payment is her monthly payment under the Standard repayment program. [redacted], Client's servicer did not process Client into the correct income dependent repayment program, which would have a lower payment. Client also spoke with [redacted], not SLS, when she mentions a customer service rep stating that they could not talk to her because her DOB was incorrect. SLS was able to reach to to [redacted] to have Client's DOB corrected, and Client's consolidation completed on 12/31/2015. SLS was also able to contact [redacted] on behalf of Client to have her placed in the correct income-dependent repayment program, which should result in a lower monthly payment. Client is on an administrative forbearance until 2/28/2016 while [redacted] processes the repayment plan portion of her application.
[redacted] is a former employee of Student Loan Project, a separate company. Student Loan Service is no longer working with Student Loan Project. Under the income dependent repayment plan Client selected, the Department of Education calculates the monthly loan payment amount based on income and...
family size. The income dependent repayment plans require renewal every year and the loan payment amounts may change if income and family size change. Client indicated a family size of 6 previously, which changed to a family size of 2, causing the monthly loan payment to increase. SLS has reached out to Client to resolve this issue.
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Ms. [redacted] hired Student Loan Service (SLS) to handle document preparation for consolidation offered by the Dept of Education, client requested the Public
Service Loan Forgiveness (PSLF) with a zero dollar monthly payment towards her loans
on 11/6/2014. Client agreed to a Document Processing Service Fee of
$499 paid to SLS to facilitate the consolidation and also a $49 Monthly Maintenance and
Administration fee $49 for SLS to carry out and manage the PSLF and IDR
programs. SLS clearly states that this is a service that you can attempt to do on your own during the enrollment process, below are all the sections that Ms. [redacted] Electronically Signed, agreeing that she understands SLS role:1. Prior to viewing our Terms of Service agreement, client is prompted to watch our "Things to Consider" video & must electronically sign that she did watch the video, which she executed. Here is a copy of the video, please note that at the 32nd second, SLS clearly states that client understands this is a service they can attempt to do on their own. https://www.youtube.com/watch?v=bqwASsJq_38&feature=youtu.beClient cannot access our Terms of Service agreement if she doesn't check a button that she watched the video in it's entirety. There is a second button that client should check if they do not watch the video, Ms. [redacted] checked button that it WAS watched.2. Ms. [redacted] also electronically initialed on the SLS Terms of Service agreement that she
acknowledged that she could do this on her own free of charge.
*We have records of all signed documents along with supporting emails with Ms [redacted] clearly showing that everything guaranteed in our Terms of Service was delivered in a timely and professional fashion.
Ms. [redacted]'s consolidation was
complete on 1/27/2015 with a zero dollar payment as guaranteed in SLS Terms of Service agreement. Ten months
later Ms. [redacted] is currently on said program and is making headway
towards her PSLF. Ms. [redacted] called in on 8/26/2015 and expressed to a
rep that she now feels comfortable managing the PSLF and IDR programs on her
own and that she will no longer need our services. Being a voluntary
service, SLS agreed to discontinue the fee and cancel her from the
program. We are sorry that Ms. [redacted] was unhappy with our service that she utilized for nearly a year, but she does not qualify for a refund seeing that SLS was clear on what our services entail and worked diligently on her file . In addition, SLS requests that the Revdex.com remove this complaint from the records as it is clearly a client attempting to take advantage of our services. [redacted]Student Loan Service
As detailed in the previous response and the Client Agreement language below, on 5/20/2014, Corey Seburg signed the Client Agreement which states in the Acknowledgment of SLS's Services, Section A., "All of the services provided by SLS can be performed without paid assistance if you have the time and energy to learn the procedures and obtain the paperwork necessary to do so." SLS provided the disclosure clearly in the Client Agreement, which Client, [redacted] signed on 5/20/14, indicating that he understood and agreed that SLS's services could be done for free- without paid assistance. Please also see attached Client Agreement. Although Client does not qualify for a refund, SLS sent a partial refund of the monthly service fees as a courtesy. Client cashed the partial refund check of $234 on 11/13/2015.**To protect privacy unable to publish the entire Client Agreement provided by the business.**