We believe this client has filed a complaint with the wrong companyIt looks like she is looking for Student Loan Services (plural) which is a completely unrelated companySLS does not have a record of the client, searching the database by name, address, telephone number and emailSLS also does
not have employees named *** *** or ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I read the response message from the Student Loan Service Business and the information that they told you were not true. I will accept the cancellation decision. I would like for the Student Loan Service to refund my money that they took from me and to make sure that they remove the promissory note that they have filled out online in my name
Regards,
*** ***
I have been paying for years and three monthsI have to do all my work that needed to be doneI had to refile for loan forgiveness by myself and other paper workI have made every payment to this company to do this for meI want all my money back at every month for the last months{1093.00}
I have not received any assistance with my student loans past the first time I have had several reps (no one tells me when my rep changes) They do not return calls or emails
I have had to do all the renewals for my IDR and pay $per month for nothing
The one call I received had not way to call back I have sent numerous emails, made calls and left messages with receptions and when I do get a call back it is with the speech of
"oh let me look into for you." and get nothing in return I wouldn't recommend this company to anyone
Stay away from this companyThey will tell you that they can do all of the paperwork and you won't be botheredThey do nothing but drag out the consolidation of the loansDo it yourself on the Federal Loans site FOR NO CHARGEThis company charges $to do nothingThey also collect a fee upfront of around $My student loan has doubled in payment amount, which I cannot pay, and the reduced payment options are still more than what I was paying with my lenderAlso, the amount to pay back has increased due to interest accruing while they "submit my paperwork." In addition, the reduced payment options are not eligible for loan forgiveness anyway, which I why I went with this companyAs an educator, loan forgiveness after years is a wonderful, but apparently imaginary carrotHorrible companyWaste of your timeSTAY AWAY
I have not received any assistance with my student loans past the first time I have had several reps (no one tells me when my rep changes) They do not return calls or emails
I have had to do all the renewals for my IDR and pay $per month for nothing
The one call I received had not way to call back I have sent numerous emails, made calls and left messages with receptions and when I do get a call back it is with the speech of
"oh let me look into for you." and get nothing in return I wouldn't recommend this company to anyone
I recieved a call from *** *** representing Student Loan Services advising that I might qualify for Student Loan Forgiveness through the William Ford Act where I would have one monthly payment for years, afterwhich (if paid consistently ontime) my student loans would be forgiven He advised that he was not with the dept of education but instead a private company that would help me reduce my payments by doing all of the necessary legwork and paperwork When I asked how he would do this he said that we could include anyone who I may have supported financially in the past in my family size (leading me to believe that this was an acceptable practice) as he was representing a companyI was also promised a case manager who would be responsible for my account and communicating with my lendersI payed two payments of $for a total of $as their initial fee to "lock in" my monthly payment of $a month After a year of making payments (for my loan and fo
On 5/27/14,
Client signed the Client Agreement which states on the Important Information
for you to Consider page, that SLS is not affiliated with any academic or
governmental entityOnce enrolled into services, SLS assisted Client place her
loans in the Income Based Repayment
program offered by the Department of
EducationBased on her income, Client qualified for $monthly payments
which count towards her Public Service Loan Forgiveness (PSLF)PSLF requires
at least years of qualifying payments made while employed at least hours
per week by a government or not-for-profit organizationMore information on
PSLF can be found directly on the DOE website here: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service...⇄ />
On 4/1/2015, SLS mailed a renewal reminder to Client to let her know that her
renewal for IBR was due on 6/8/and that we would need an updated Proof of
Income (POI) for the renewalUsing Client’s tax returns, her payment under IBR
increased to $100. SLS reached out to
Client for alternative POI or confirmation to proceed with the tax returns as
POI because of the increase in her monthly loan paymentsSLS reached out to
Client on 4/13/2015, 4/27/2015, 5/7/2015, 5/15/2015, 5/20/2015, 6/3/2015, and
6/10/On 7/30/2015, Client contacted SLS regarding the default status of
her loans with ***Attached are the loan terms from *** reflecting
Client’s $payment terms effective 7/8/2014-6/8/Under these repayment
terms set by *** and the DOE, Client should not be in default statusSLS reached out to Client on 8/11/2015, 8/14/2015, and 8/15/2015, but Client has been unable to be reachedSLS will continue to reach out to Client to address the issue with ***
","sans-serif">Client’s loan was consolidated on 12/18/His loan servicer
placed him in the Standard repayment program, and SLS informed Client that he
would need to send updated proof of income (POI) to have his servicer process
him into the correct income dependent repayment programFedLoans will only
accept stubs within the last days; in situations where this is not
available, Client can send in an alternative POI which includes a certified
letter or statement from an employer on official letterhead, or a copy of the
most recently filed tax return SLS left voicemails and emails to Client
for updated proof of income on 1/19/2015, 1/26/2015, 2/2/2015, 2/16/2015,
2/24/2015, 3/9/2015, and 3/18/Client responded on 1/26/15, and 2/16/
that he would send in his updated POI, but did not do so in either instance
SLS will typically offer to place clients on a forbearance so that no payments are due until the repayment terms are corrected, however Client did not respondSLS cannot assist Client
to correct repayment terms with his servicer if he is unresponsive to multiple
attempts to contact him to receive alternate proof of income
When I contacted Student Loan Service.us (SLS) on 1/7/14, I believed that I was signing up for the Public Service Loan Forgiveness (PSLF) ProgramI chose SLS because their website was .us, which along with their then federal looking logo, made me think they were government Since then, I believed that I was making income based monthly payments ($39) on my student loan debt, not making these payments to a 3rd party (SLS) whom I was (unbeknownst to me) paying to fill out the income based paperwork for me (which I would have gladly done by myself) On 2/29/16, I called my loan servicer, Nelnet, when I found out that the Income Based Repayment (IBR) Application that I sent on 1/13/(via email to SLS) was not received at all It was due on 2/18/ (I received an email on 1/14/from SLS that my IBR application had been received.) I then called the official and free PSLF Servicer, FedLoan Servicing, and they said that I am indeed set up for an IBR Plan, but that I have not been sig
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
Iam not looking to renewI had to fill out my papers twiceI never got ANY mailI had called and requested twiceWaited weeksI want my money back! Enough is enough
*** ***
When I contacted Student Loan Service.us (SLS) on 1/7/14, I believed that I was signing up for the Public Service Loan Forgiveness (PSLF) ProgramI chose SLS because their website was .us, which along with their then federal looking logo, made me think they were government Since then, I believed that I was making income based monthly payments ($39) on my student loan debt, not making these payments to a 3rd party (SLS) whom I was (unbeknownst to me) paying to fill out the income based paperwork for me (which I would have gladly done by myself) On 2/29/16, I called my loan servicer, Nelnet, when I found out that the Income Based Repayment (IBR) Application that I sent on 1/13/(via email to SLS) was not received at all It was due on 2/18/ (I received an email on 1/14/from SLS that my IBR application had been received.) I then called the official and free PSLF Servicer, FedLoan Servicing, and they said that I am indeed set up for an IBR Plan, but that I have not been sig
SLS makes clear that loan forgiveness options are available to
students who meet certain qualifications set by the Department of Education
SLS does not advertise or promise that it provides any type of loan
forgiveness The Document Processing Fee goes towards the initial
consolidation application processing, and the monthly service fees are towards
the servicing of Client’s account, including renewals of the income dependent
repayment plan applicationsAs stated earlier, Client’s consolidation was successfully
completed on 2/7/13, and the renewal for was complete on 1/29/Because
Client cancelled before SLS could complete his renewal for 2015, he has been
issued a refund for monthly service fees totaling $
In September of I received an email from SLS (Student Loan Service) regarding loan forgiveness for public service employeesI responded to this as I have a sizeable amount of student loans and had been working in a low-income school district for the past yearsSLS seemed more than happy to assist me and explained that they would consolidate my loans and enroll me in the loan forgiveness programI needed to give them my personal information including proof of my employment and a $processing feeMy loans would then go into forbearance for the next months while they worked on consolidationI was told I would begin paying $a month starting on March of Like many other applicants, I thought, this was payment towards my loans
The $continued to be withdrawn from my account monthly (months) until I received an email from FLS (Fed Loan Servicing) in December of stating I would need to set up automatic withdrawal for my repayment planI explained I alread
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I read the email sent and it does state that my monthly payment was $The $service fee is for paperwork that SLS claims to have put together and send FedLoanHowever, Fedloan informed me that the only forms sent to them from SLS was at the end of the yearSo what was I paying all that money for every month? What exactly was done?
Regards,
*** ***
I've heard about the student loan forgiveness program and spoke with someone from thereThey told me to pay $up front and $monthly All I had to do was sign off some papersI've told them multiple times to mail me those forms but they would only send it electronically which at the time I had no access to the computerSomeone called me once and I had told them I wanted to discontinue my service and get my money backThat person just kept convincing me to keep paying my monthly fee and saying everything will be fineI did sign some electronic paperworks online thru my phoneI believe it was to get enrolled but the rest of the documents were requiring a computer to print out the formsI told them to mail the forms to me and they have never did thatToday I spoke with *** and she stated that its been months since they tried to contact meI had told her that evrytime I talk to someone they wouldn't give me back my refund and kept convincing me to stick with the progra
Stay away from this companyThey will tell you that they can do all of the paperwork and you won't be botheredThey do nothing but drag out the consolidation of the loansDo it yourself on the Federal Loans site FOR NO CHARGEThis company charges $to do nothingThey also collect a fee upfront of around $My student loan has doubled in payment amount, which I cannot pay, and the reduced payment options are still more than what I was paying with my lenderAlso, the amount to pay back has increased due to interest accruing while they "submit my paperwork." In addition, the reduced payment options are not eligible for loan forgiveness anyway, which I why I went with this companyAs an educator, loan forgiveness after years is a wonderful, but apparently imaginary carrotHorrible companyWaste of your timeSTAY AWAY
I was told by this company that they would forgive my student loan debtFor $445, they said they would take care of my debt from and I would pay them a service fee of $per month to do it
I was also told that after years if my loan was completely paid off, my loan would be forgiven
Then I received notices from the Department of Education stating that my loan was deferredWhy would I defer my loan, I want to pay my loan not ad more fees to itI tried contacting *** ***, he was the one that signed me up and also told me that $of the fee would go toward my loans and the rest would be to them for their fee
However, I was unable to get into contact with himIn fact every time I talk to someone, it's always a different personNever the same the personI have spoken with different people since I began my service with this companyI called many times asking why am I receiving notices from the Deptof Education, however they reassured me that everything was fine and
We believe this client has filed a complaint with the wrong companyIt looks like she is looking for Student Loan Services (plural) which is a completely unrelated companySLS does not have a record of the client, searching the database by name, address, telephone number and emailSLS also does
not have employees named *** *** or ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I read the response message from the Student Loan Service Business and the information that they told you were not true. I will accept the cancellation decision. I would like for the Student Loan Service to refund my money that they took from me and to make sure that they remove the promissory note that they have filled out online in my name
Regards,
*** ***
I have been paying for years and three monthsI have to do all my work that needed to be doneI had to refile for loan forgiveness by myself and other paper workI have made every payment to this company to do this for meI want all my money back at every month for the last months{1093.00}
I have not received any assistance with my student loans past the first time I have had several reps (no one tells me when my rep changes) They do not return calls or emails
I have had to do all the renewals for my IDR and pay $per month for nothing
The one call I received had not way to call back I have sent numerous emails, made calls and left messages with receptions and when I do get a call back it is with the speech of
"oh let me look into for you." and get nothing in return I wouldn't recommend this company to anyone
They took care of everything while I was on the phone with themThey were really friendly and helpful
Stay away from this companyThey will tell you that they can do all of the paperwork and you won't be botheredThey do nothing but drag out the consolidation of the loansDo it yourself on the Federal Loans site FOR NO CHARGEThis company charges $to do nothingThey also collect a fee upfront of around $My student loan has doubled in payment amount, which I cannot pay, and the reduced payment options are still more than what I was paying with my lenderAlso, the amount to pay back has increased due to interest accruing while they "submit my paperwork." In addition, the reduced payment options are not eligible for loan forgiveness anyway, which I why I went with this companyAs an educator, loan forgiveness after years is a wonderful, but apparently imaginary carrotHorrible companyWaste of your timeSTAY AWAY
I have not received any assistance with my student loans past the first time I have had several reps (no one tells me when my rep changes) They do not return calls or emails
I have had to do all the renewals for my IDR and pay $per month for nothing
The one call I received had not way to call back I have sent numerous emails, made calls and left messages with receptions and when I do get a call back it is with the speech of
"oh let me look into for you." and get nothing in return I wouldn't recommend this company to anyone
I recieved a call from *** *** representing Student Loan Services advising that I might qualify for Student Loan Forgiveness through the William Ford Act where I would have one monthly payment for years, afterwhich (if paid consistently ontime) my student loans would be forgiven He advised that he was not with the dept of education but instead a private company that would help me reduce my payments by doing all of the necessary legwork and paperwork When I asked how he would do this he said that we could include anyone who I may have supported financially in the past in my family size (leading me to believe that this was an acceptable practice) as he was representing a companyI was also promised a case manager who would be responsible for my account and communicating with my lendersI payed two payments of $for a total of $as their initial fee to "lock in" my monthly payment of $a month After a year of making payments (for my loan and fo
On 5/27/14,
Client signed the Client Agreement which states on the Important Information
for you to Consider page, that SLS is not affiliated with any academic or
governmental entityOnce enrolled into services, SLS assisted Client place her
loans in the Income Based Repayment
program offered by the Department of
EducationBased on her income, Client qualified for $monthly payments
which count towards her Public Service Loan Forgiveness (PSLF)PSLF requires
at least years of qualifying payments made while employed at least hours
per week by a government or not-for-profit organizationMore information on
PSLF can be found directly on the DOE website here: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service...⇄ /> On 4/1/2015, SLS mailed a renewal reminder to Client to let her know that her
renewal for IBR was due on 6/8/and that we would need an updated Proof of
Income (POI) for the renewalUsing Client’s tax returns, her payment under IBR
increased to $100. SLS reached out to
Client for alternative POI or confirmation to proceed with the tax returns as
POI because of the increase in her monthly loan paymentsSLS reached out to
Client on 4/13/2015, 4/27/2015, 5/7/2015, 5/15/2015, 5/20/2015, 6/3/2015, and
6/10/On 7/30/2015, Client contacted SLS regarding the default status of
her loans with ***Attached are the loan terms from *** reflecting
Client’s $payment terms effective 7/8/2014-6/8/Under these repayment
terms set by *** and the DOE, Client should not be in default statusSLS reached out to Client on 8/11/2015, 8/14/2015, and 8/15/2015, but Client has been unable to be reachedSLS will continue to reach out to Client to address the issue with ***
","sans-serif">Client’s loan was consolidated on 12/18/His loan servicer
placed him in the Standard repayment program, and SLS informed Client that he
would need to send updated proof of income (POI) to have his servicer process
him into the correct income dependent repayment programFedLoans will only
accept stubs within the last days; in situations where this is not
available, Client can send in an alternative POI which includes a certified
letter or statement from an employer on official letterhead, or a copy of the
most recently filed tax return SLS left voicemails and emails to Client
for updated proof of income on 1/19/2015, 1/26/2015, 2/2/2015, 2/16/2015,
2/24/2015, 3/9/2015, and 3/18/Client responded on 1/26/15, and 2/16/
that he would send in his updated POI, but did not do so in either instance
SLS will typically offer to place clients on a forbearance so that no payments are due until the repayment terms are corrected, however Client did not respondSLS cannot assist Client
to correct repayment terms with his servicer if he is unresponsive to multiple
attempts to contact him to receive alternate proof of income
When I contacted Student Loan Service.us (SLS) on 1/7/14, I believed that I was signing up for the Public Service Loan Forgiveness (PSLF) ProgramI chose SLS because their website was .us, which along with their then federal looking logo, made me think they were government Since then, I believed that I was making income based monthly payments ($39) on my student loan debt, not making these payments to a 3rd party (SLS) whom I was (unbeknownst to me) paying to fill out the income based paperwork for me (which I would have gladly done by myself) On 2/29/16, I called my loan servicer, Nelnet, when I found out that the Income Based Repayment (IBR) Application that I sent on 1/13/(via email to SLS) was not received at all It was due on 2/18/ (I received an email on 1/14/from SLS that my IBR application had been received.) I then called the official and free PSLF Servicer, FedLoan Servicing, and they said that I am indeed set up for an IBR Plan, but that I have not been sig
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
Iam not looking to renewI had to fill out my papers twiceI never got ANY mailI had called and requested twiceWaited weeksI want my money back! Enough is enough
*** ***
When I contacted Student Loan Service.us (SLS) on 1/7/14, I believed that I was signing up for the Public Service Loan Forgiveness (PSLF) ProgramI chose SLS because their website was .us, which along with their then federal looking logo, made me think they were government Since then, I believed that I was making income based monthly payments ($39) on my student loan debt, not making these payments to a 3rd party (SLS) whom I was (unbeknownst to me) paying to fill out the income based paperwork for me (which I would have gladly done by myself) On 2/29/16, I called my loan servicer, Nelnet, when I found out that the Income Based Repayment (IBR) Application that I sent on 1/13/(via email to SLS) was not received at all It was due on 2/18/ (I received an email on 1/14/from SLS that my IBR application had been received.) I then called the official and free PSLF Servicer, FedLoan Servicing, and they said that I am indeed set up for an IBR Plan, but that I have not been sig
SLS makes clear that loan forgiveness options are available to
students who meet certain qualifications set by the Department of Education
SLS does not advertise or promise that it provides any type of loan
forgiveness The Document Processing Fee goes towards the initial
consolidation application processing, and the monthly service fees are towards
the servicing of Client’s account, including renewals of the income dependent
repayment plan applicationsAs stated earlier, Client’s consolidation was successfully
completed on 2/7/13, and the renewal for was complete on 1/29/Because
Client cancelled before SLS could complete his renewal for 2015, he has been
issued a refund for monthly service fees totaling $
In September of I received an email from SLS (Student Loan Service) regarding loan forgiveness for public service employeesI responded to this as I have a sizeable amount of student loans and had been working in a low-income school district for the past yearsSLS seemed more than happy to assist me and explained that they would consolidate my loans and enroll me in the loan forgiveness programI needed to give them my personal information including proof of my employment and a $processing feeMy loans would then go into forbearance for the next months while they worked on consolidationI was told I would begin paying $a month starting on March of Like many other applicants, I thought, this was payment towards my loans
The $continued to be withdrawn from my account monthly (months) until I received an email from FLS (Fed Loan Servicing) in December of stating I would need to set up automatic withdrawal for my repayment planI explained I alread
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I read the email sent and it does state that my monthly payment was $The $service fee is for paperwork that SLS claims to have put together and send FedLoanHowever, Fedloan informed me that the only forms sent to them from SLS was at the end of the yearSo what was I paying all that money for every month? What exactly was done?
Regards,
*** ***
I've heard about the student loan forgiveness program and spoke with someone from thereThey told me to pay $up front and $monthly All I had to do was sign off some papersI've told them multiple times to mail me those forms but they would only send it electronically which at the time I had no access to the computerSomeone called me once and I had told them I wanted to discontinue my service and get my money backThat person just kept convincing me to keep paying my monthly fee and saying everything will be fineI did sign some electronic paperworks online thru my phoneI believe it was to get enrolled but the rest of the documents were requiring a computer to print out the formsI told them to mail the forms to me and they have never did thatToday I spoke with *** and she stated that its been months since they tried to contact meI had told her that evrytime I talk to someone they wouldn't give me back my refund and kept convincing me to stick with the progra
Stay away from this companyThey will tell you that they can do all of the paperwork and you won't be botheredThey do nothing but drag out the consolidation of the loansDo it yourself on the Federal Loans site FOR NO CHARGEThis company charges $to do nothingThey also collect a fee upfront of around $My student loan has doubled in payment amount, which I cannot pay, and the reduced payment options are still more than what I was paying with my lenderAlso, the amount to pay back has increased due to interest accruing while they "submit my paperwork." In addition, the reduced payment options are not eligible for loan forgiveness anyway, which I why I went with this companyAs an educator, loan forgiveness after years is a wonderful, but apparently imaginary carrotHorrible companyWaste of your timeSTAY AWAY
I was told by this company that they would forgive my student loan debtFor $445, they said they would take care of my debt from and I would pay them a service fee of $per month to do it
I was also told that after years if my loan was completely paid off, my loan would be forgiven
Then I received notices from the Department of Education stating that my loan was deferredWhy would I defer my loan, I want to pay my loan not ad more fees to itI tried contacting *** ***, he was the one that signed me up and also told me that $of the fee would go toward my loans and the rest would be to them for their fee
However, I was unable to get into contact with himIn fact every time I talk to someone, it's always a different personNever the same the personI have spoken with different people since I began my service with this companyI called many times asking why am I receiving notices from the Deptof Education, however they reassured me that everything was fine and
They took care of everything while I was on the phone with themThey were really friendly and helpful