Sun Chemical Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Dear Revdex.comGE has offered to sell us yet another hot water heater, at a pro rated rateWe have in fact refused this offerSince the original heater has NEVER worked properly, and we have NEVER gained the claimed savings the heater has to offer, we feel GE should replace the heater with the second generation heater, as they informed us of the "inherent problems" with the first generationGE should also take responsibility for the related costs of removal and installation of the new heaterTheir claim that we "refused" service on the fifth service call is FALSEWe were unable to receive service due to the fact no parts were on hand for the repairmanOn the prior visits, GE would send parts to our home ahead of time for the repairman to install We also had other service dates that we were home for, and were cancelled by GE at the last minute for various reasonsThis is a total of days waiting on repairs, which by their own admission is "excessive"We would prefer that GE give us a full refund on the heater, pay for the removal of it, and compensate us for the savings we never gainedAlternately, we would ask GE To agree to maintain the costs of repairs, labor, and house calls for the remainder of the year warranty

Thank you for the opportunity to review this consumer¿s situationI tried to reach Mr [redacted] on December 15, but unfortunately I had to leave a voice messagePlease be advised that the unit is over seven years old and out of warrantyA GE Factory Service technician was out on December 10, and gave Mr [redacted] an estimate to repair both the refrigerator and range but he chose not to proceed with the repairMr [redacted] scheduled the service appointment online himself and was aware of the trip/diagnosis chargeThe charge is a valid charge and therefore GE does not agree to reverse the charges and he is responsible for paymentPlease contact me if there are any other questions or if I may be of further assistance.Sincerely, [redacted]

Revdex.com:I returned her call today and left a message but she did not attempt to call me back I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Thank-you for the opportunity to review this consumer’s situationThe consumer has a service call scheduled today Service has been out previously and calibrated the temperature of her range and states there are no issues Consumer has also been offered a 30% discounted prorate on an upgraded model Please contact me if there are any other questions or if I may be of further assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Apparently this company believes that I should have held on to a dish washer that broke twice for weeks (the first time they didn't want to do anything for me -- now they claim they would have fixed despite it being out of warranty if I only held on to)While I don't believe the would have paid to fix it, I'm not sure I would have wanted that piece of junk in my home to break a third timeFirst time it flooded the place, next time it might have set fire to itI think their product is so defective they should refund the money or at least pay for the new (non-GE) dishwasher, which cost $500, plus the service calls on their horribly constructed product ($250)***, of the chairman's office, did not want to do that and said he can do nothing about it because we replaced the broke dishwasherWho wouldn't have replaced that piece of junk after two weeks? He also, laughably, contended that GE makes good, reliable product, which is a jokeWe had a GE range we replaced after a few yearsWho ever heard of a range breaking but this is the type of slipshod crap this companies makes.If you had problems with GE products, and I"m sure there are a lot of people out there who have, please call [redacted] at his direct line [redacted] and let him know the real quality of GE appliancesThis is not a company to do business with Regards, [redacted] ***

I REJECT their response since nobody has contacted me by the GE Appliances Executive Customer Relations Department to help me with this matter I am not sure what else to do to reopen my complaint since this matter has not been resolved yet and I still have a defective and unsafe Cooktop in my kitchen and nobody has offered me help to resolve the matter Also I’ve tried calling the [redacted] number, but they refuse to help me cause they say my case manager is [redacted] from [redacted] Department Your website says that she has contacted me and offered me a resolution, but I don’t have her phone number and unable to reach her at all What else can I do to get this resolved? Please help Thank you in advance for your help with this complaint [redacted]

Thank you for the opportunity to review this consumer’s situationPlease be advised that GE will be replacing Ms [redacted] ’s refrigerator under the one-year manufacturer’s warranty.Please contact me if there are any other questions or if I may be of further assistance Sincerely,*** [redacted]

Thank you for the opportunity to review this consumer’s situationGE service has picked up the consumer’s air conditioning unit on 7/after confirming that it was not cooling Once the unit has been repaired it will be brought back to the consumer’s home I will be following back up with the consumer later this week Please contact me if there are any other questions or if I may be of further assistance [redacted]

Thank you for the opportunity to review this consumer’s situationI spoke with [redacted] this morning 9/19/ We discussed his service experience and I apologized for the inconvenience and frustration he experienced We will share his concerns with our service department He thanked me for allowing him to voice his concerns and for addressing the issues Please contact me if there are any other questions or if I may be of further assistance [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The GE rep who called made it very clear that he was not going to provide any other relief than repeating what their company had already stated and was really only calling out of courtesy I contend that the washer is of poor design The washer has destroyed multiple items over the months that I have owned it ( I have sent them pictures and am keeping the items for further pursuit), including a bath rug that had been brand new before it was washed for the first time, and GE can only say this is wear and tear GE went on to say that with new gov't regulations regarding appliances in regards to water savings, that all manufacturers are facing the same dilemma This is unacceptable! Without relief, I am considering that my only other relief is small claims court

we have agreed to exchange this consumer's washer dryer combo

Thank-you for the opportunity to review this consumer’s situation GEhad offered to replace the product in question on a prorated basis When this type offer is made GE does remove and scrap the old inoperable productThe offer was declined Please contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situation UPS tracking states that the check in question was delivered on 4/17/ Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer’s situation I spoke with [redacted] today 10/17/regarding her leaking dishwasher I made sure she had the phone number to [redacted] which is an insurance company that handles our product claims I requested that she call them as soon as possible to begin the claim process to assist with floor and wall damage We also have a service call scheduled with [redacted] I have left the servicer a voicemail to reach out to the consumer to confirm the date and time Once service and [redacted] has had an opportunity to see the product then we can determine the next steps Please contact me if there are any other questions or if I may be of further assistance [redacted]

Thank you for the opportunity to review this consumer’s situationI spoke to the consumer today and apologized for the amount of time it took to determine that her new dishwasher was non-repairable I also apologized for the lack of communication from the delivery company On 9/2/ we delivered and installed a new dishwasher at no cost to the consumer and hauled away the defective unit I have also extended her warranty on the new dishwasher by another year giving her years of coverage Please contact me if there are any other questions or if I may be of further assistance [redacted]

Thank-you for the opportunity to review this consumer’s situationThe selling dealer is in the process of completing repairs on the unit in question GE has issued a $inconvenience allowance regarding this matter Please contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situationGE is in the process of issuing a check in the amount of $ regarding this matterPlease contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer’s situation I attempted to reach K [redacted] by phone number [redacted] more than once this morning and the recording states that the subscriber I have dialed is not in service I was attempting to call Mr [redacted] to once again offer to have our Factory Service Technician to come back out to service his in warranty unit I will also be happy to reimburse the consumer $for food lossHe received $for the first food loss incident Please contact me if there are any other questions or if I may be of further assistance [redacted]

5/13/ Thank you for the opportunity to review this concern Please be advised that this unit was under the sealed system warranty and was service was dispatched at no charge Ms [redacted] should be directed to this office if there are further questions Sincerely, [redacted]

Thank-you for the opportunity to review this consumer’s situation GE did not agree to cover currently needed repairs to this product Please contact me if there are any other questions or if I may be of further assistance