Sun Chemical Corporation

Thank you for the opportunity to review this consumer's situationI have spoken with Ms*** and apologized for the trouble she's had with her GE refrigeratorShe informed me that she did receive the good will check in the amount of $125. She also said that a technician
was there this morning for the final repair and said he asked her to call him around 4pm if the temperatures had not come down yetI also agreed to follow up with her next Tuesday. She appreciated the follow up and attention to her letter.Please let me know there are any other questions or concerns. She has my direct number, ***. Sincerely, *** ***Program Manager

Thank you for the opportunity to review this consumer's situation
I have spoken with Mr*** who informed me that the new microwave has already been delivered and installed
He said he sent the complaint in months ago but explained we just received it through Revdex.com this morning at
7:12AM.
I apologized for the delayed response
Please contact me if you have any further questions or concerns
Sincerely,
*** ***Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to
perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
GE did in fact authorize an exchange on the unit after forwarding photos of the excessive surface temperatures on the face of the oven

Thank you for the opportunity to review this consumer’s situation. I left the consumer a voicemail today 1/26/to call me back to resolve his dryer issue. GE has agreed to replace his defective unit at no charge. The suggested comparable model number is ***. Please
contact me if there are any other questions or if I may be of further assistance. *** ***

Thank you for the opportunity to review this consumer’s situationPlease be advised that *** ***’s range is out of warranty however, the issue in question is considered cosmetic and does not affect the functioning of the rangeAs a gesture of goodwill GE sent out a GE Factory Service technician
and waived the home trip diagnosis fee and agreed to cover the cost of parts but advised *** *** she would be responsible for the labor chargesAt this time she has decided not to proceed with the repair.Please contact me if there are any other questions or if I may be of further assistance.Sincerely,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Please let me know what is necessary to make this refund happen I greatly appreciate the quick response to my concerns
Regards,
*** ***

Thank-you for the opportunity to review this consumer’s situationThe unit in question has been repaired. GE is also in the process of reversing the service charges in question.Please contact me if there are any other questions or if I may be of further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.By this authors response we are hours apart in different time zones I workThat is why email communication via email will facilitate in the resolution of this issueI still have a washer that does not work since 9/28/and we are now in November, unacceptableIf the representatives REFUSAL to use email is simply her preference then I request assistance from someone elseIf this is GE corporate stance than please stateAgain nothing absolutely nothing has changed since I contacted Revdex.com the representative can easily review the complaint and the numerous phone call transcripts and please offer a solution or if the representative unwilling or unable please have her contact her supervisor
Regards,
*** ***

Thank you for the opportunity to re-review this consumer’s situationPlease be advised that GE Factory Service has three charges for service repairs; a home trip/diagnosis fee, parts, and laborPer the Use and Care manual warranty page it states “all warranty service provided by our Authorized Servicer Network” therefore for the parts to be covered under the limited warranty an authorized servicer or GE Factory Service had to be used for the repairAgain, the warranty page in the Use and Care manual states that labor and related service to replace the defective part are not included under the limited parts warrantyAs previously stated the charges are valid charges and therefore GE will not be issuing any reimbursement for the repair on April 8, 2016.Please contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situation GE serviced the refrigerator in question on a no charge basis on 9/11/15. Please contact me if there are any other questions or if I may be of further assistance

To date, this consumer has not responded to my voice mail

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr*** and apologized for the trouble he's had with his microwave. I offered to continue with repair and honor an extra year warranty as a good will gesture OR exchange the unit which would come with
the regular one-year manufacturer's warranty. He chose the exchange The order was processed on: *** and should be delivered in approximately 3-business days. Please contact me if you have any further questions or concerns. Sincerely, *** ***Program Manager

the washing machine is currently working after attempts to repair it.the first repair man came twice and
did nothing.the second repair man seems to have fixed it.I will contact you if it breaks again within the warranty period.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for the opportunity to review this consumer’s situation. I spoke with the consumer today 1/18/and informed her we have parts to repair her unit on the way. We also scheduled a service call for Thursday 1/25/between 1-5pm. I told the consumer if this call doesn’t go
well we’ll exchange her product. If the service call is successful we’ll extend her warranty into a 2nd year. Please contact me if there are any other questions or if I may be of further assistance. *** ***

Thank you for the opportunity to review this consumer's situation. I am sorry for the issues *** *** is having with her GE dishwasher I have tried reaching out ** *** *** but the voicemail says "the wireless customer you are trying to reach is not available." I did not have
the opportunity to leave her a voicemail message. Please feel free to have her contact me at *** *** *** anytime between 8am -2pm EST. Sincerely, *** ***
*** ***

This has been turned over to our insurance company who will work with this consumer in regard this complaint

Thank-you for the opportunity to review this consumer’s situationThe repair in question is currently scheduled to be completed on 2/16/ Please contact me if there are any other questions or if I may be of further assistance

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
For this instance this is a satisfactory resolution although I explained to the representative that I will retain his telephone number as I will not be surprised if this handle breaks in the same spot again and I will need to reconnect with GE *** ***

Thank you for the opportunity to review this consumer’s situation Please be advised that MsDoherty’s microwave is out of warrantyAs a gesture of goodwill GE has agreed to a one-time no charge repairService has been scheduled. Please contact me if there are any other questions or if
I may be of further assistance