Sun Chemical Corporation

Thank you for the opportunity to review this consumer’s situation.Please be advised that GE will be replacing Mr***’s dishwasherThe order has been processed.Please contact me if there are any other questions or if I may be of further assistance.Sincerely,*** ***

Thank you for the opportunity to review this consumer's situationI have spoken with Mr*** and apologized for the trouble he's had with his GE refrigeratorHe has informed me that the unit has since been exchanged through his local dealerHe was satisfied with the resolution of a
replacement.Please contact me if you have any further questions or concernsI can be reached directly at *** *** *** Sincerely, *** ***Program Manager

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The offer provided by GE was a discount for a new dishwasher. After all of my problems with GE products I do not wish to purchase another GE appliance. Based on the conversation with the GE representative, my service charges are to be returned only as a credit towards the purchase of another dishwasher from GE. The offer provided was not as good as the offer provided by the other customer service representatives that I was dealing with outside of the Revdex.com complaint.I still wish to be refunded the original purchase price for the defective product that I received. I will reiterate that this dishwasher is less than years old and has a leak that cannot be repaired by GE's own technicians. The last technician said that the appliance should be replaced or refunded based on the determination of himself and the engineering team but upon talking with customer service neither is an option. I am left with a service charge and an appliance that leaks worse and is louder than before I called GE
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear be not sufficient This unit was working fine and was quit before the noise and operation problems started The problem is once GE updated the software and replaced the unit fans the refrigerator operated much loud on a consistent basis which is not acceptable I should returned it to *** *** when I had a a chance if I had known the new operating sound was this audible This unit has been a nightmare and I have taken off days of work to meet the service techs at my home during the appointment This has been a huge inconveniencePlease advise
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I purchased a full kitchen suite to include oven/range, dishwasher, fridge, and microwave. The dishwasher has already failed, and the motor on the fridge is making a grinding noise. I am not interested in using remanufactured parts to repair these appliances, as they are less than days old. This speaks volumes of the quality of GE Appliances. I have inquired with *** ***, and have been informed that since the Merchant is unwilling to rectify the situation at hand, that a chargeback and transaction dispute for the full purchase price is my best option. Thank you to the Revdex.com for your assistance, and I was hopeful that we would resolve this, but apparently we were unable to.
Regards,
*** ***

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms*** and apologized for the trouble she's had with her GE washer. I explained that the washer is out of warranty and that the most I could do as a good will gesture is discount the part by 50%She
did not accept this as a fair resolution to her complaint If she changes her mind, the offer will be valid through the end of the business day on 3/3/ Please contact me if you have any further questions or concerns I can be reached at *** *** *** anytime between 8am - 2pm EST. Sincerely, *** ***Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My complaint is against general electric The resolution was provided by *** express due to a complaint I made with their company regarding their policiesGeneral Electric refused to accept the fact that the appliance was defective and refused to replace it after numerous repairs and the machine still was defective. The appliance was replaced by *** express of *** tn the business where I purchased it however.. I have issue with my representative not returning calls and not dealing with issues in a timely mannerand refusal to stand behind their warranty and word of replacement after repairs made and it still being defectiveI still have ge products and they distribute warranty paperwork with their product but do not always honor itThis is advertising and contract. The appliance was replaced and the exact same model works correctlyThis was a defect in the appliance that should have been addressed betterI do have a new replacement but this is not satisfaction given by general electric
Regards,
*** ***

Thank-you for the opportunity to review this consumer’s situation. GE agreed to cover charges for the out of warranty repair GE is not agreeable to issuing a refund for the product. Please contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situationGE is in the process of providing the requested part on a no charge basis Please contact me if there are any other questions or if I may be of further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below While I appreciate the follow up, there has been no action taken yetthe request was simply forwarded to another deptand is awaiting resolution
Regards,
*** ***

These air conditioners have been repaired

Thank-you for the opportunity to review this consumer’s situation Offered consumer a $discounted prorate on a new over the range microwaveExplained that the technician never mentioned a no charge exchange. Explained that if the microwave was never a safety issue and is over
years old. She accepted the $exchange offer Please contact me if there are any other questions or if I may be of further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The hotwater heater is not repairable per their repairman, he said it was futile as the errors will continue to happen, The repairman spoke with GE and the store we bought it from, The repairman was told that the place of business would have to request a return authorization, ***s did that and GE still refusedGE is telling the consumer one thing and the business another so nothing is ever solvedI deserve a refund so I can buy a hotwater heater that worksAnd a customer service that works also. GE told me that it was an instillation issue because it was placed in the garageMy garage is completely finished with insulation even on the garage door, in the attic above and all walls, it is no different than if it was in my kitchenThis product is not good and GE is not honorable
Regards,
*** ***

Thank you for the opportunity to review this consumer’s situation.Please be advised that Ms*** range is nine years old and out of warrantyGE is working directly with her regarding the concerns with her GE range.Please contact me if there are any other questions or if I may be of further
assistance.Sincerely,***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank-you for the opportunity to review this consumer’s situationThe consumer accepted a 10% prorate dryer exchange for step up model# *** The order has been placed and should be delivered next week
Please contact me if there are any other questions or if I may be of further
assistance

This consumer has not responded to my voice mail

Revdex.com:
I have reviewed the response made by the business in reference to ** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***