Sun Chemical Corporation

We have agreed to discount the part required for repair even though the unit is years old and out of warranty

Thank you for the opportunity to review this consumer’s situation.Please be advised that I tried to reach *** *** on May 5th, but had to leave a voice messageI am happy to discuss the situation further and he is welcome to give me a return call at his convenience at *** between
8:00-5:EST.Please contact me if there are any other questions or if I may be of further assistance.Sincerely,*** ***

Thank you for the opportunity to review this consumer’s situation Please be advised that Ms***’s wall-oven is over ten years old and out of warrantyGE has informed Ms*** that they are researching the situation and will get back with her after discussing the issue with the
product quality engineers Please contact me if there are any other questions or if I may be of further assistance.Sincerely,***

We offered to discount service but the consumer only wants service only if it is free. I did not agree to that. The unit came with a one year warranty that would cover any and all repairs but it is now years old. The consumer claims the unit started
malfunctioning from the start but never called us to request service even though he had one complete year to reach out to us

To date, this consumer has not returned my voice mail

GE Appliances has finally picked up the washer/dryer and given us a check for the amount we paid We firmly believe that the only way that was accomplished was through the efforts of the Revdex.com Thank you
Thank you Thank you. GE Appliances should not be allowed to conduct consumer sales Their employees have been trained to treat senior customers as children Their bold face lies would make a politician envious. In the course of one full year, my wife spent twenty-four hours on the phone, with more than half of that time on “hold” They sent technicians from three different “service” organizations The technician from GE Appliances walked in the door and described the black marks on our clothes without seeing them He did not even try to diagnose the problem GE Appliances may have known about the problem with this model washer/dryer before we made the original purchase And *** may have been a party to cover-up.*** & *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, With the agreed on year letter of commitment to extend the warranty for an additional year past the standard factory warrantyand find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr*** and apologized for the trouble he's had with his GE washer rebate. I have informed him that although what he received was correct, I agreed to reimburse him the additional $for the
confusion as a one-time good will gesture. He accepted this as a fair and reasonable resolution to his complaint. Please contact me if you have any further questions or concerns. Sincerely, *** ***Program Manager

Thank you for the opportunity to review this consumer’s situation Please be advised that GE has agreed to replace Mr***’s dishwasherThe replacement order has been processed Please contact me if there are any other questions or if I may be of further
assistance. Sincerely,*** ***

We have agreed to exchange the microwave and completed service on the oven

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me The company has also sent me notification via email that I may contact their insurance company to be reimbursed for the loss/spoilage of food and the damage to my floor I will wait for the business to perform this action and, if it does, will consider this complaint resolved I sincerely thank you for your efforts
Regards,
*** ***

Thank you for the opportunity to review this consumer’s situation Please be advised that as a gesture of goodwill GE has agreed to replace Ms***’s dishwasher with a comparable model under the one-year manufacturer’s warranty Please contact me if there are any other questions
or if I may be of further assistance. Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for the opportunity to re-review this consumer's situation. Again, I am happy to discuss further with Ms* *** and can be reached at *** *** *** Please contact me if there are any other questions or if I may be of further assistance.Sincerely,*** ***

Thank you for the opportunity to review this consumer’s situation Please be advised that Ms***’s washer is nearly eight years old and out of warrantyIt has also been verified that her unit is not part of any recallA GE Factory Service technician was out today (June 29, 2016) and
advised that the issue is not a safety concern and that the unit is repairableAs a gesture of goodwill GE has offered her an aged based prorate into a comparable model however, Ms*** has declined the offer. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,*** ***

Thank you for the opportunity to review this consumer’s situation I spoke with *** today 5/19/17. We discussed his complaints with our product. We’ve had technicians out twice and have found that the product is working as designed. GE will not be replacing his
product. Please contact me if there are any other questions or if I may be of further assistance*
*** ***

We are scheduled to complete no charge repair for this consumer tomorrow. 8/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** * ***

We have offered to buyback this consumer's washer. Just waiting for her to supply the invoice