Sun Chemical Corporation

Thank you for the opportunity to review this consumer’s situation Please be advised that GE has spoken with *** *** regarding her concerns and each of them have been addressedGE has agreed to complete the remaining requests that were offered. Please contact me if there are
any other questions or if I may be of further assistance.Sincerely,*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Our fridge was, in fact, fixed today however, my husband had to miss another four hours of work in order for that to happenI have not gotten any call from GE in response to the formal complaint that I filed with themI did get a call from someone today, they did not even leave their name or contact information stating that they had received the Revdex.com complaintI have received zero explanation as to why we have been through what we have been throughAnd feel that I have received zero explanation as to why we have been through what we have been through with them They had zero explanation as to why they were a no calls no show twiceI feel that this call was a token to get me off of their backI did not get any assurance that changes would happen so that no other customer would be going through thisThey did not tell me that the technician that stood us up twice would bewould be investigatedIn fact, after thin*** on this today, I feel that GE just wants all of this to go awayAnd I strongly feel that they need to be held accountableIt is not OK to treat customers like thisThey're short answer to you was simply that the fridge had been fixedThey did not tell you that it was, once again, us that was compromisingShame on them To make matters worse, the technician that came out this morning completely disagreed with the it that was out the first several times and felt that the mother board needed to be switchedHe did change the motherboardSo I have zero confidence that this will fix the problem eitherEverybody seems to give us a different answer and a different opinion I am absolutely not an acceptance of their response
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it
does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The price for the parts that GE offered is too high while there is no guarantee these parts wont break againFor the 1,I paid for this unit, the least GE could do is offer replacements at no chargeThey did not even ask for the pictures to see what the issue is so that it can be correctedI am disappointed at the outcome and may be reaching out to the office of the CEO of the companyAlso, I will make sure to offer my feedback on their facebook page
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for the opportunity to review this consumer's situation
I just spoke with Mrs*** and confirmed that the unit has been repaired
I also offered to refund her service charges in the amount of $as a good will gesture
She accepted our offer and appreciated the follow up
and resolution to her complaint
Please contact me if you have any further questions or concerns
Sincerely,
*** ***Program Manager

Thank-you for the opportunity to review this consumer’s situationMs*** has informed GE that the dishwasher in question is scheduled to be repaired on 2/ Please contact me if there are any other questions or if I may be of further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the
offer I reviewed appear below
The Dealer, meaning *** ***, has agreed to exchange the unit, Yet GE will not respond to me to set up a time to bring me the new one that I will be exchanging with **GE customer Service *** has failed to return my call within hoursUntil this unit is replaced and working properly, I will not except this kind of response from GE
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me The business has replaced the unit, and I consider this complaint resolved
Regards,
*** ***

We are going out on 7/to complete in warranty service for this consumer. I will talk to him again after the service call

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was told I have a week to decide if I want to decline the offerPhone conversation was ended without information on who to contact if I decide to accept offerI was yelled at and ignored several times during the conversation when asking questions and at this time I'm not sure I want to continue with GE products but as stated above I was told I had a week to decide
Regards,
*** ***

I called to offer a discount on repair but this consumer has already replaced this range with another brand

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied, as I have had multiple problems with this unit including FIRE*** has the lemon law and after multiple technician services they could not find any problems but stated it could be a manufacturer defectThey kept sending out people who said nothing was wrong yet the unit still is tearing up clothing, I purchase the extended warranty and was given the run around after each complaint and now I have to replace it at my cost, even though the first few issues were under warranty and I was still told it would not be replacedBad customer service, next step is to post on my blog and through social media
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke with Ms*** *** on Monday Morning 8/28/She suggested that GE was not to blame, but that I should reach out to *** ***'s *** Delivery Department*** seemed to pass blame for the delivery issues to *** ***This is unfortunate and adds additional confusion as to why I had to be subjected to such inconvenience, as logical or sufficient explanation was offeredI did receive my appliances unexpectedly on the 23rd, after being told via conversation with GE *** delivery, the evening before, that the shipment would arrive 8/29/and not 8/23/This adds to yet another point of confusion on date We received a call only minutes before delivery on 8/I have submitted the serial numbers for all appliances and am still awaiting the "acceptance" and processing of this rebate*** offered nothing to compensate for time lost and impacts to our renovation schedule and we have not received our rebate
Regards,
*** ***

Thank you for the opportunity to review this consumer's situation. Please be advised that GE has agreed to a one-time gesture of goodwill and reimbursement of $for service repairsMr*** is aware that the unit is out of warranty and any future service would be his
responsibility. Please contact me if there are any other questions or if I may be of further assistance.Sincerely,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank-you for the opportunity to review this consumer’s situationGE is in the process of replacing the unit in question on a prorated basis Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer’s situation.Please be advised that GE has come to an agreement with Mrand MrsLacks on a replacement refrigeratorThe replacement order has been processed.Please contact me if there are any other questions or if I may be of further
assistance.Sincerely,*** ***

Thank you for the opportunity to review this consumer’s situationPlease be advised that GE has agreed to repair Mr***’s dishwasher at no chargeHe is scheduled for service on November 3, Please contact me if there are any other questions or if I may be of further
assistance. Sincerely,***