Sun Chemical Corporation

Thank you for the opportunity to review this consumer’s situationI left the consumer a voicemail to call me today 1/19/17. We have had a technician out times and also call our Technical Assistance Group (TAG) and we have found no issues with the washer Please contact me if there
are any other questions or if I may be of further assistance *** ***

Thank you for the opportunity to review this consumer’s situation I left a voicemail for Matthew today 3/15/18. After reaching out to our laundry team I was advised that the washer is the only portion that can be connected to WIFI since it is electronically controlled. The dryer
portion is timer-driven (not fully electronic), and does not have a port connect. The unit is working as designed Please contact me if there are any other questions or if I may be of further assistance *** ***

Thank-you for the opportunity to review this consumer’s situation GE offered to discount the consumer 30% into a new comparable model to replace their nearly year old refrigerator as well as deduct $for a service call charge earlier in the year. The consumer is unable to
afford the replacement at this time. GE has sent the consumer a Letter of Commitment extending the offer through 6/29/if they should change their mind. Please contact me if there are any other questions or if I may be of further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the
offer I reviewed appear below
*** *** ** *** *** *** *** *** *** *** *** *** *** *** ***
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***8, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for the opportunity to review this consumer’s situation Please be advised that I tried to reach Ms*** on August 24, at *** however, I was unable to reach her and had to leave her a voice messageI am happy to discuss the issue with her refrigerator further
At her convenience she is welcome to give me a return call at ***I have also requested that she have the model and serial number from the refrigerator when she returns the call. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,***

Thank-you for the opportunity to review this consumer’s situation GE spoke with the consumer on 9/1/15. A GE tech came out on 8/31/and informed the consumer that it looked like a faulty installation by *** ***. The consumer informed me that she would take the
issue up with *** *** Please contact me if there are any other questions or if I may be of further assistance

I have talked to this consumer and explained that we will be happy to repair his hood under warranty once he has someone take it down so our tech can access the unit We also will reimburse that expense This was all explained to him by Consumer Relations prior to meRather than having
the unit repaired the consumer is demanding we send him $to just use the unit as is We did not agree to his request but did offer him $200. It does function He has rejected this offer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** ** *** * *** Our refrigerator does not workIt is only years old and we already have had a GE technician come to "fix" it (and charge us for this repair!) It is still doing the same thing it did before he "fixed" itWater collects at the bottom of the fridge (under the meat/cheese drawer) and floods the fridge/starts pouring outThen the fridge temperature gets too warm so the freezer starts becoming too cold and the water turns into a sheet of iceThe items in the freezer get freezer burnThis is a health issue because I have a newborn baby and have been expressing breast milk to store in the freezer compartmentRecently, it has come to our attention that this issue (the temperature malfunctioning) has affected the quality of the breastmilk and it is no longer good to use.I would like to be refunded in full for the "service" that was performed by the GE technician a couple of months agoHe did not fix this issueApparently, there is a recall on this refrigerator and the part that will fix this problem isn't being made until This is a BAD product and I want a full refund for the "service"Then, I would like a replacement refrigerator - one that actually worksThis has been absolutely devastating to me as I have had to throw away ounces of expressed breast milk that no longer is safe to feed my baby- SEEKS REPLACEMENT

Thank you for the opportunity to review this consumer's situation
I spoke with Mr*** *ast week regarding his Double oven. I listened to his complaint and offered to look into this further by getting the service manager involved. I have sent the service manager a message and
have a note to call the consumer back upon his requested return date
Sincerely,
*** ***Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When a product becomes a health risk and is poorly manufactured it needs to be dealt with in the proper manner and ownership needs to be taken!First off they are assuming when the product was purchased, it was purchased from a *** in Second they are still not taking responsibility for a POORLY manufactured microwave oven that was most likely depositing small flakes of paint in my food before the warranty was even expiredTheir compensation is far less than adequateIt does not matter when the product was manufactured - it still is a highly questionable and improper foresight on GE's quality controlPlus when I questioned to the chemical composition of the paint - I was told it is proprietary.So now I have ingested paint (unbeknownst to me until I discovered the lower interior portion flaking) that could be a health risk or possibly associated to other conditions concerning health issues.To the person at GE who sent this message - I hope you can sleep at night knowing that your company puts out faulty product to the consumer who makes your paycheck happen.This is not acceptableA full refund is expectedI demand satisfaction
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have received the washer but reject the settlement based on the fact that GE left me without a washing machine for a month and only reimbursed me $for my laundromat expenses when I spent well over $and was totally inconvenienced for a month for a month old product that was obviously defective I also still have big boxes sitting at my house with parts to repair the old machine and they have made no arrangements to pick them up GE has provided extremely poor customer service in this situation and I will never buy another GE product again
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank-you for the opportunity to review this consumer’s situationGE is in the process of replacing the unit in questionPlease contact me if there are any other questions or if I may be of
further assistance

We have offered a $reimbursement for the consumer's out of warranty service call. We are just waiting for the consumer to make a decision

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for your support on this matter

Thank you for the opportunity to review this consumer's situationI have spoken with Ms*** and apologized for the trouble she's had with her GE refrigeratorAlthough the appliance is out of warranty, I agreed to either waive the home call fee ($99) for a technician to come out to diagnose the
issue or offer a 25% discount on parts and laborShe wanted to think about the offers further and will call me back at another timePlease contact me if you have any further questions or concernsSincerely, *** ***Program Manager

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms*** and apologized for the trouble she's had with her GE Monogram appliance. Although the appliance was out of warranty, I agreed to reverse the charge for the home call visit in the amount of
$as a good will gesture. Please let me know if you you have any further questions or concerns. Sincerely, *** ***Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The replacement refrigerator was installed 1/19/16. It is now hours later and the same problem exists. Top shelf temperature is to degrees, measured with different thermometers. Also, doors uneven. I didn't notice at install. I called my contact person at GE Consumer Relations. Her response was to set up another repair appointment for 1/28/16. There were service calls for the original refrigerator, with 16calls to GE She also opened another "case". The top shelf temperature problem seems to be a design flaw and not repairable
Regards,
*** ***