Sun Chemical Corporation

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for the opportunity to review this consumer’s situationPlease be advised that GE is working directly with Mr*** in regards to security clearance for GE technicians to be able to enter the base to service the productsPlease contact me if there are any other questions or if I may
be of further assistance. Sincerely,*** ***

We have agreed to replace this dishwasher

Thank you for the opportunity to re-review this consumer’s situation Please be advised that GE has contacted Mr*** and agreed to send GE service back out to take a look at the washer againGE has advised him that if it is determined again that the issue is with his plumbing that GE will no longer send service back out until he shows proof that he has had the plumbing issue resolved. Mr*** said he would have to call back to schedule the service appointment. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for the opportunity to review this consumer’s situation I left *** a voicemail today 6/21/to discuss her service experience and to see how the follow up service call yesterday 6/20/went. The consumer is asking for reimbursement of $to compensate for her rent
relief offered to her tenant. GE will not be refunding $420. This was an agreement between *** and the tenant. I will however offer $inconvenience cash and extend the warranty of the product by another year Please contact me if there are any other questions or if I may be of further assistance *** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did Receive a phone call from GE saying, they will Not resolve my problem They did say that I need to return the product to the dealership where it was purchased to get a refund In order for me to do this I need GE to call *** *** and give them authorization for me to return the hot water heater to receive a refundThere number is ***. Regards,
*** ***

Thank you for the opportunity to re-review this consumer’s situation.Please be advised that I have tried to reach Ms*** by phone a couple of times but unfortunately we are playing phone tagI have also sent her an email to try and communicate that way due to the issues we have had in trying to connect by telephonePlease contact me if there are any other questions or if I may be of further assistance

I have included the notes from the last tech visit for you records. The tech found nothing wrong with the dryer. Only the venting. "Tech called to report that he had been to the home times becaused customer complains that dryer takes 2-cycles to dry clothesToday he arrived to
find a lot of (queen size) sheets in the dryer and they were dryWhen he tested the dryer, he found that the unit had been pushed so close to the rear wall that the exhaust vent was crushedTech explained this to the customer and she "refuses to believe" that is the issue."

Thank you for the opportunity to review this consumer’s situation Please be advised that GE will be replacing MrWeidman’s microwave under the one-year manufacturer’s warranty due to the delay in parts needed Please contact me if there are any other questions or if I may be of further
assistance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me The business completed this action and I will consider this complaint resolved
Regards,
*** ***

Thank you for the opportunity to review this consumer’s situation I spoke with C*** today 3/23/17. I offered her a year extended warranty on her new GE dishwasher and the offer was accepted Please contact me if there are any other questions or if I may be of further
assistance *** ***

I have reviewed the consumer's latest and our response remains unchanged. He has a service contract on the refrigerator and we will be glad to repair it. Also, we will be glad to inspect his cooktop for any safety issues he is claiming. All he has to do is call me back to schedule this and when the tech arrives let him do his job. In addition, if he is conversing with the product safety commission I will be glad to speak to them as well. I offered this previously and the consumer refused

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complain* ** ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** * *** ***

Thank you for the opportunity to review this consumer’s situation I agreed to a no charge exchange for the consumer’s dryer on 8/21. The exchange was completed on 8/24. I do apologize for the late response to the Revdex.com. Please contact me if there are any other
questions or if I may be of further assistance *** ***

Thank you for the opportunity to review this consumer’s situationI spoke to *** *** today 8/4/and offered to either waive his home call fee to have a technician out to diagnose his issue or a 50% discount into a new GE Advantium oven. He chose the discount offer. His order
has been placed and should be delivered next week Please contact me if there are any other questions or if I may be of further assistance *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When Ms*** called me to follow up on whether the second washer was picked up and I received my check I was at work and couldn't talk.I should have called her back but I was tied up for a few days and frankly had had it dealing with this situation for four months But in all good conscience I cannot agree with the resolution. GE sent me a check of $to cover the first weeks of laundry mat fees but it ended up twice that by the time I was able to get another washer delivered. And then when my new washer was delivered that company said they couldn't use the stainless steel hoses that I had paid $to have the GE washer installed so I was out that money as wellNot to mention all my time and aggravation having to deal with this problem.I felt that GE should have offered to send me a check of at least $to try and salvage our relationship
Regards,
*** ***

Thank-you for the opportunity to review this consumer’s situation GE did not agree to service the units in question on a no charge basis Please contact me if there are any other questions or if I may be of further assistance

we have agreed to exchange this consumer's washer dryer pair

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***