Sun Chemical Corporation

Thank-you for the opportunity to review this consumer’s situationI had left two voice mails at the phone number included with this correspondence - ***. I called again today and was told it was not the correct phone number for Mr***.Please contact me if there are any other
questions or if I may be of further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not a good offer. I appreciate the refund for the labor charged in the attempted repair, I don't understand why the rest of the service fee was not refunded since the technicians did not fix my problem after visits. In fact, the issues with the dishwasher have gotten worse since the original visit. The leaks are worse and the product is louder than it was before I ever called for service. The technician replaced inside panel of the door during the last visit. Now instead of one leak on the left side, I have a larger leak on the left and new leaks at the center and right sides of the dishwasher. The dishwasher was always very quiet--now it is about the same as the 1970s dishwasher that it replaced. To sell a product and not be able to repair it after a little more than a year of service is horrible. I expected so much more out of the top of the line GE products. year of good service from a $1,000+ dishwasher is horrible. I will never buy a GE product again
Regards,
*** ***

Thank you for the opportunity to review this consumer’s situationPlease be advised that Mr***’s dishwasher is nearly three years old and out of warrantyGE has reviewed the request and as a one-time gesture of goodwill will reverse the charge of $and stop the collection lettersPlease
be advised that any future repairs will be Mr***’s responsibilityPlease contact me if there are any other questions or if I may be of further assistance. Sincerely,*** ***

Thank you for the opportunity to review this consumer’s situationI spoke with *** today and offered to send a GE Factory Service technician out to look at her dishwasher. She declined stating that she doesn’t feel a tech will find anything wrong with her dishwasher. I explained
that this was my only and final offer on her in warranty product. The consumer refuses to have GE service out. I am closing the case *** ***

Thank-you for the opportunity to review this consumer’s situation
GE has issued the requested reimbursement
Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer’s situationPlease be advised that I spoke with Mr*** regarding the issue with his GE microwaveAccording to Mr*** the unit is out of warranty however, GE was unable to verify the information as he was unable to provide the serial
numberGE offered to review the serial number to see how we could assist him but Mr*** said there was no point at this time as he was not going to pay for service on the microwavePlease contact me if there are any other questions or if I may be of further assistance. Sincerely,*** ***

Thank-you for the opportunity to review this consumer’s situation
GE has completed repairs on the unit in question
Please contact me if there are any other questions or if I may be of further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that
this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Thank-you for the opportunity to review this consumer’s situation I was unable to leave a voice mail the phone number provided with the consumer’s complaint. I reached a recording that the voice mail had not been set-up. We also have the phone number *** associated with
the consumer. I was unable to leave a voice mail at that phone numberI will be trying again Please contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of reimbursing $regarding this matter Please contact me if there are any other questions or if I may be of further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***I think I was entitled to some sort of compensation It was not an old refrigerator with the same repair twice within one year I lost food, my husband's medicine, and money having to eat out frequently I couldn't wait any longer for a new refrigerator

Thank you for the opportunity to review this consumer’s situation Please be advised that GE offered Mr*** a prorate into a new comparable model and he accepted the offerThe replacement range has been ordered. Please contact me if there are any other questions or if I may be of
further assistance. Sincerely,***

Thank-you for the opportunity to review this consumer’s situation GE reimbursed the purchase price of the unit in question Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer's situation. I have spoken with *** *** and apologized for the trouble she's had with her GE dishwasher. Due to the numerous service calls on this "in warranty" appliance, I have agreed to exchange the unit as a good will gesture
I've also agreed to a specific allowance for the installation costs She is going to view the model we discussed online and get back to me. Please contact me if you have any further questions or concerns. Sincerely, *** ***
*** ***

Thank you for the opportunity to review this consumer’s situationOur GE Factory Service technician diagnosed the consumer’s refrigerator on 5/6/and determined the ice and water valve was clogged and needed a power control board for the dispenser. The tech returned on 5/13/to
complete the repair. GE has also sent the consumer a Letter of Commitment stating if the same problem should reoccur between 5/16/and 8/16/GE will exchange the refrigerator with a comparable model at no cost to the consumer. Please contact me if there are any other questions or if I may be of further assistance

This consumer has not responded to my voice mail from 10/17

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not received the pan yet*** and I will discuss once I receive it and have a chance to use it.
Regards,
*** ***

Thank you for the opportunity to review this consumer’s situation Please be advised that GE Factory Service was out and repaired Mr***’s cooktop today, June 7, under the one-year manufacturer’s warranty. Please contact me if there are any other questions or if I may be of further
assistance. Sincerely,*** ***

Thank you for the opportunity to review this consumer’s situationToday 11/9/I spoke with *** *** and agreed to buy back her defective washer and reimburse her $for laundry expenses and clothing that was damaged Please contact me if there are any other questions or if I may
be of further assistance *** ***