Sun Chemical Corporation

Thank you for the opportunity to review this consumer's situation. I have spoken with *** *** and apologized for the trouble she's had with her Profile refrigerator. I informed her that the exchange has been processed which she should receive in a few days I agreed to message
the delivery company to expedite the delivery I also agreed to give her compensation ($225) for some of the food she has lost She accepted this as a fair resolution. Please contact me if you have any further questions or concerns. Sincerely, *** ***
*** ***

This consumer requires service on her year old refrigerator. She wants us to repair this unit at no charge because she has required service in the past. She has never paid for a service call. I did not agree to her request but as a gesture of goodwill I offered to schedule the call, supply the parts at no charge and discount the labor charge by percent. She rejected my offer

Thank-you for the opportunity to review this consumer’s situationGE is not agreeable to making the requested reimbursement Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms*** and apologized for the trouble she's had with her GE advantium. We are sending a technician out to her home on 11/to diagnose the issue I will follow up with her on 11/28. Please
contact me if you have any further questions or concerns. Sincerely, *** *** Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for the opportunity to review this consumer's situationI have reviewed the case and have found that our Consumer Relations department has offered to exchange the refrigeratorThey are currently waiting to hear from the Morari's to see if they want to pay to upgrade to a different model
or stay with the same model number for the exchangePlease contact me if you have any further questions or concernsI can be reached at *** *** *** anytime from 8am - 2pm ESTSincerely, *** ***Program Manager

Thank you for the opportunity to review this consumer’s situationOur technician found no issues with the washer. I’ve given the consumer our *** *** phone number to see if they can assist her with her clothing, but there’s been no evidence that our washer is to blame. At this point there is nothing more we can do Please contact me if there are any other questions or if I may be of further assistance*
*** ***

Thank you for the opportunity to review this consumer’s situation Please be advised that GE has agreed to buy *** *** range backPending copy of his purchase receipt. Please contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situationMs*** advised GE that this issue has been resolvedPlease contact me if there are any other questions or if I may be of further assistance

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.While the water dispenser is currently working, there has been no accommodation for the many times they had to come out At a minimum, GE should provide an extended warranty free of charge in case the issue reoccurs after the letter of commitment expires in consideration for this enormous hassle

Thank you for the opportunity to review this consumer's situation. I have spoken with M** *** and apologized for the trouble she's had with her GE Dishwasher. After reviewing the notes, GE has declared this unit as being "non-repairable." She will get a new replacement unit
(which will come with a brand new warranty) in approximately 3-business daysThe old unit will be hauled away at the same time the new unit is delivered and installed.She has accepted this as a fair resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, *** ***Program Manager

We have completed service for this consumer and also extended the warranty for one year

Thank you for the opportunity to review this consumer’s situation Service was rescheduled for Thursday July 27th. The techs arrived late in the day Thursday and completed the repair. A check in the amount of $to reimburse the consumer for the cost of their extended warranty has been processed and will be sent via Fshortly. Please contact me if there are any other questions or if I may be of further assistance *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, they have finally repaired the unit after having me take days off of workI consider this matter closedBut I am in no way satisfied with the resolutionThey went out of their way to make their repair services so difficult that I would not want to accept them any longerBy taking days off work I have lost far more money than the dishwasher was ever worthGeneral Electric customer service representatives are the rudest people I have ever dealt withTwo different representatives were yelling at me and blaming the defective product on meI will never again do business with General ElectricI would like to thank the Revdex.com for interveningits sad that that's what it takes for a multi billion dollar company to treat anybody with the slightest amount of respect.Regards,*** ***

Thank you for the opportunity to review this consumer's situationI have spoken with the team that handles water heaters and have been told that there is no fault with the appliance. GE is not agreeable of honoring their request of a refund. Please contact us if you have any
further questions or concernsSincerely, ***

Thank you for the opportunity to review this consumer's situation. I have left *** ***t a voicemail to discuss the concerns he's having with his GE dishwasher. I will send an update when I hear back from him. Sincerely, *** ***
*** ***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I spoke to Ms*** who agreed to void/waived the invoice for the service after we discussed the matterI am satisfied with the resolution of this caseThanks

Thank you for the opportunity to review this consumer’s situation GE Consumer Relations setup a GE Factory Service technician to come out on 4/18/17. It was determined that the range is repairable. Parts are on order and the follow up service call is on 4/26/between
8-12. We will be following up with the consumer after the service call Please contact me if there are any other questions or if I may be of further assistance *** ***