Sunjoy Industries Group

*** *** I would first like to extend my sincerest apologizes regarding your issue with the gazebo. We here at Sunnest Services LLC strive to provide our customers with the best customer service possible; therefore, we would like to offer you a complete refund in the amount of $If
you would please contact me at *** ** ** *** choose option and extension 1019 I will be more than glad to process that refund for you. Thank you, *** ***Sunnest Services, LLC Ext

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I* ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Again the warranty states that the fabric is warrantied for a year and free from defects and workmanshipYou are not referencing the warranty and disregarding the warranty facts which I have proved and attached picturesI have no issues with water and rain in terms of getting wet and that is not my complaintNo where does your warranty state to remove the top in the summer every time it rainsYour warranty states the product is warrantied for a year for the issue I brought to your attentionAgain I will attach the pictures
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

***I am sorry you are having
problems with your order.The sales rep that originally took your order only put you in for tile.A second order was placed for the remaining tiles, order number ***We do not have these here in the statesI have emailed the home office and CC'd you on the email forshipping information. Again my apologies for all of the trouble.***

Hello, Thanks for your reply and we will refund your orderPlease provide the receipt for the purchase of the gazebo for warranty purposesWe will also need your complete mailing info so we can submit a claim for you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I am accepting this resolution with hesitationThe company has emailed me a tracking number for my items, however I have not received them I am hopeful they are on their way, so in an effort to put this issue behind me I am accepting this resolution.
Regards,
*** ***

Hi *** I did just follow up with you via email with your information over the canopy set & mosquito netting that you needI hope that this will being you some relief knowing that we are trying to resolve your issueIf you have any questions please don't hesitate in contacting me at
*** ** *** *** *** ***Thank you so much, have an awesome weekend. thank you, ***

Good Morning ** *** was refunded on 08/via check from PNC*** ***S

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** Item received - Very happy with the outcome - Thanks

Hi, thanks for your email and we apologize as the canopies you ordered are on back orderBy your request we have refunded your orderPlease allow 2-days for the credit to appear

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello, we apologize as the canopies you ordered are on back order till next monthPer your request we have refunded and closed your orderThanks and have a nice day

Hello, thanks for your email and we apologize for the delayPer your request we have closed your order and your card was not charged till the product shippedThanks and have a nice day

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** ***
** *** *** *** conversation on 8/23/we made an agreement that you would be refunded $which is the total purchase price of the gazebo plus the tax. If you have any other questions please feel free to contact me at *** *** * *** *** or at my e-mail [email protected] Best regards, *** ***Sunnest Services, LLC

Hi ** *** Unfortunately, we can not honor your current request for refundPlease give us a call so we can try and rectify the issue and get a better understanding of what the issue may beI do apologize for the inconvenience caused. You can reach me at *** *** ***I
look forward to hearing from you. Thank you*** ***Refund/Return Specialist

Hi *** *** We currently only have one update towards your Revdex.com complaint, which is that we are waiting on our production specialist to notify us on when might have stock available to fulfill your sales orderAs soon as we have an update from our production specialist, I will be contacting
you backIf you have any more questions or concern please contact me at [email protected] Hope to hear from you back :) Hope you are enjoying your vacation

I ordered two canpies for my grill gazebo and still after weeks have not
received them.I filled a complaint with Revdex.com on 3/19/my id i* *** After the complaint was filed the company contacted me and said I would receive the canopies in weekIt is now three weeksI once again tried to contact the company and once again they could not be reached with the number they gave me.They said to talk to *** ** *** I am totally frustrated because the grill season has begun and I have no cover on my gazebo and I keep seeing my grill gazebo in *** *** *** *** and they all said I must contact the company for the canvas covers because they do not carry them.It is not fair a company can treat customers this wayHorrible customer service. deliver the canopies ordered
*** ***

Hello, thanks for your email and we apologize for the delayYour order has shipped out by FedEx tracking #***Thank you and have a nice day

Hello, thanks for your email and we apologize for the inconvenienceWe have refunded your order on May 10th for the canopy you orderedThanks and have a nice day.Print ReceiptMerchant:SUNNEST SERVICES LLC*** *** **
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** *** ***Order InformationDescription:Sunjoy
IndustriesOrder Number:P.ONumber:Customer ID:Invoice Number:2519*** *** *** ***
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*** *** Shipping:0.00Tax:0.00Total:USD (109.99)Payment InformationDate/Time:10-May-14:16:MDTTransaction ID:***
*** *** *** *** Entry Method:KeyedTransaction Type:RefundTransaction Status:RefundAuthorization Code:Payment Method:*** ***