Sunjoy Industries Group

Hello, thanks for your email and per your request we have refunded the other $65.00. The credit will appear on your card in a few business days. Thanks and have a nice day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I appreciate the response and look forward to when you have established exact details on what improvements you had gotten approval from the higher ups. I am pleased that you are agreeing to improve your policy on how you treat customers with discounted receipts. I look forward to the changes and will accept to resolve this once they have been approved and implemented.
Regards,
[redacted]

Hello,Thanks for your email and we apologize for the inconvenience. The gazebo you purchased does not cover acts of nature such as wind stated in the warranty manual. Can you provide some photos of the damage along with the parts you need replace and we will see if we can further assist...

you. Items used for commercial, contract, or other non-residential purposes, or items damaged due toacts of nature, vandalism, misuse, or improper assembly are not covered.

Hello, thanks for your email and we apologize for the delay. I located your order [redacted] and it was shipped out by FedEx tracking [redacted] scheduled for delivery tomorrow. Thanks and have a nice day.

Hello, we shipped anew awning to you by FedEx freight tracking # [redacted]. It is scheduled to be delivered to be delivered on 06/13. Thanks for your patience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, our apologies for the delay we are waiting for the parts to become available in our factory and we will send out shortly

Tell us why here.. Good morning [redacted]; my name is [redacted], I recently called you at [redacted] in regard to your Revdex.com complaint with your sales order for your replacement parts. I was not able to get in touch with you to ask you a couple of questions and to resolve this issue that you are...

currently having with us. I did leave you a voicemail with my extension if you have any questions please don’t hesitate in contacting me back; I will also be emailing you with a resolution for your sales order in hopes that this will help you receive your parts and allow you to enjoy your gazebo again. Once again, I am sorry for the inconvenience that this situation has brought to you; I will try my hardest to resolve your case.Resolution: after reviewing your pictures from your damaged gazebo; this is weather related damages that came from heavy snow. I understand that you would love for your canopy to be replaced, since you did state from the beginning of your first initial contact with us here at SunNest Services LLC, the tear happened from the weight of the snow being too heavy and damaging your gazebo inward. In our manual, it states under warranty information that our gazebos are meant for outdoor use, and are not meant to withstand any sort of heavy rain, snow or winds of any sort. These gazebos and its corresponding canopies are meant for sunshade purposes only and we advise our customers to please remove the canopy in times of bad weather, winter etc. As part of a resolution I would like to offer you 50% discount from your total price from your sales order [redacted]; the grand total which includes the canopy that you need for your gazebo the total would be: $80.86 which include your shipping charges. If you feel like this resolution is something that is up to your expectations please let me know, I have more information as from where the parts are coming from, stock available for your parts and would love to speak over the phone to give you the full details of this resolution. If you have any questions please don’t hesitate in contacting me back at [redacted]. Thank you and hope to hear back from you soon; have a blessed day.

Hello, Thanks for your email and we apologize for the delay in your order. Per your request we have refunded your order in full and have closed your order. Thanks and have a nice day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Unfortunately this item no longer has parts available as you can see from the attached item. Although that item has a 12 month warranty period, when an item is over 50% discounted from the original price we cannot provide any items for free. The company understands that the reason the item was so...

heavily discounted because the store was going out of business, however the original price for the item is $209.99 and the customer only paid $29.99 which is only 14% of the original price. Even if we did have the items, we still would not be able to provide them for free as the customer would like.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I really appreciate the effort being made to render a solution to me regarding the gazebo. Thanks for all your help. I will be waiting to receive the refund to purchase another gazebo.
Regards,
[redacted]

Hello, thanks for your reply and we will process a refund check in 7-10 days.

Good MorningWe have already advised customer that his item is on back order and is being made at the workshop which can take up to 6 weeks.  If the customer would like a refund we can refund his order and cancel the order.  Please advise how you would like to proceed with...

this. Thank you

For the last couple of days I have been corresponding with a Returns/Refund Specialist.  On Oct 21, 2016 a refund was sent to me, and I will now consider this complaint resolved. Thank You.Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
L[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] I can't believe they won't stand by their product after 1 week out of warranty. Horrible customer service.
Regards,
[redacted]

Hello, we apologize for the delay and your record has been sent to accounting team and the refund will be processed in the next few business days.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, Thanks for your email and we apologize for the delay in your order. I located your order [redacted] and it has been shipped by UPS tracking [redacted] Thank you and have a nice day.

Hi, we apologize for the inconvenience and we will resend your order out again tomorrow.