Sunjoy Industries Group

[redacted]I am sorry you have had so much trouble with your order.I can assure you that you were not lied to by our sales reps, they were only going by information from our home office.At the time of your order we were not aware that the right screens were out of production and did not find this out...

until the 26th of July.I have looked at your order and it dose not appear that we have billed you. I have closed the order and marked it to not be billed. ( if you have been billed please let me know )I am sorry this has happened and wish there was more I could do.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  Im not sure I can find my reciept at the current time, I bought the item at [redacted] with my groceries. the 1st letter you were gonna replace the parts, to me it makes since to replace my gazebo, I dont understand why you cant just replace it. Im gonna look through my bank statements to see if I can find my purchase. I just feel that the gazebo should have lasted longer in my book. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

To whom it may concern, I would like to let you know that we have refunded the customer and hope that all is well have a great day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Send out shortly? its been over 2 months now. Again, are you able to provide an estimated time  ?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint [redacted] for your reference, our order number is SO17523 and order was placed on sunjoydirect.com.  We did speak to [redacted] of company on 5/23 and was told that we would be receiving an email letting us know of the status of our order.  
Regards,
[redacted]

Hello, we apologize for the delay the  canopies just came in stock and we will process your order in the next few days. Thanks and have a nice day.

Hello,  Our company has tried reaching out to this customer via email and phone on 09/22/2017. We do not have any information regarding this customer in our system so we do not have his purchase history. Also, we do not take back whole gazebos nor do we take back damaged items to our warehouse...

so it is uncertain where the customer returned the item to.  It is true that we do not have the gazebo in stock. We can always place an order for the item but it will be back ordered and will take anywhere from 3-5 months for the customer to receive. If the customer is not satisfied with this then the only other option would be for a full refund. If this is the case, we would need proof of purchase from the customer as well as pictures of the gazebo that the customer received. Once we have that we can then refund him.  Thank you,

[redacted]Hello, my name is [redacted] and I have recently been given [redacted]s position.I'm sorry this has happened to you and...

will do my best to assist you.I do not know which customer service rep contacted you. If you have that information it would be helpful.In the mean time if you could let me know which parts you need I will look into getting them for you.My email is [redacted]I did check into this model and have noticed it is a 2007 model which may make the parts difficult to get.I'll see what I can do.Again I'm sorry about all of the problems.[redacted]Call Center Supervisor

Hello,Thanks for your email and we apologize for the delay. Your order was shipped out by FedEx tracking [redacted]. The package is scheduled to be delivered today. Thanks and have a nice day

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, thanks for your email and we apologize for the delay with your order. Per your request we have refunded the purchase back to your card.

Hi [redacted]   First and foremost I would like to apologize for the miscommunication that this has been brought upon you and the order you placed through us. In hopes of resolving this issue, we have went ahead and reshipped you your replacement canopy out to you free out of charge and with...

that being said we also shipped it overnight. You should of received an email with your tracking information for this order; this is your tracking number: TRACKING #787358848733   If you have any questions please feel free to contact us back at 1(866)578-6569.   Thank you for your patience!

Hello, thanks for your email and we apologize for the delay. Per your request we have refunded your account and closed your order. Thanks and have a nice day.

Hi, thanks for your email and we apologize for the delay as the canopies are on back order at this time. Per your request we have refunded you the $134.99 and closed your order. We can not refund you anything additional thanks and have a nice day.

Hello, thanks for your email and we apologize for the delay as the canopies you ordered are on backorder. Per your request we have refunded your order in full and closed your order. Thanks and have a nice day.

Hello, thanks for your email and we apologize for the delay. Your order has been sent to our shipping department and the parts will be shipped out asap. Thanks and have a nice day.

Revdex.com:
I have reviewed the response made by the business in reference to complain[redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will await the refund to my credit card before closing the case.  I will go ahead and order a canopy on [redacted] I also have a concern with the erroneous information on the website   It states 3-5 days for delivery   The website needs to be updated to reflect true shopping times of several weeks   This is misleading, and had I known the correct shipping time, I would have ordered elsewhere   This will likely help in alleviating future complaints regarding shipping   
Regards,
[redacted]

Hello [redacted] Our shipping is standard for all customers, regardless of amount of order or number of items.  If there was an issue with the shipping charge at the time of your purchase, you could have made the rep aware of that and we could have reviewed it and tried to get it...

approved for free shipping.It seems you have not been billed as of yet either so I will contact the Ohio manager and ask for approval of free shipping.In the future, please let us know at the time of your order if you are dissatisfied with anything so we can try and resolve it then and there :) Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]     Yes I am aware of the shipping. I called Sunjoy again yesterday afternoon. Spoke with  [redacted] on the phone and got the awning shipped by her action. Am waiting for the arrival of the awning. Thank you for your help.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]