Sunjoy Industries Group

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]  I do apologize for the inconvenience, the only discounts that void the warranty are "last sale discounts, open box discount etc" if you purchase it on sale because of the store who was offering the sale. That would be fine. Can you forward me the receipt and picture of the damaged...

item as well as your address, phone number and part number needed. [email protected] Thank you.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complain[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer .]Hello,Wear and tear? The Gazebo is an outdoors item, and exposed to sun and rain, that is the natural of the item and that's why it is a gazebo, and your pictures claim that it is an outdoors item. You received the pictures (as you mentioned) you can see that this thing is destroyed, and totally collapsed, I am glad that we were not under it. I sent $399 on this item and used it for a month, and was trying to contact you for over 4 month now. That'said not acceptable. I would like a full refund, or a full replacement for this item.
Regards,
[redacted]

Hello, our apologies for the delay and your has been confirmed and will ship out this week, thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, thanks for your email and your order has shipped by FedEx tracking [redacted]. Thanks and have a nice day.

Hi, we apologize for the delay in your order as the item is out of stock at this time. Per your request we have refunded your order in full. Thanks and have a nice day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and...

find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi, thanks for your email and I have located your order [redacted]. The canopies you ordered are on back order till later this month and we will send out asap. Do you wish to wait till they arrive or we can refund your order.

Good Morning! I do apologize for the conflicting information.  If you would like to send me the confirmation you sent in and the part that is needed I will be happy to assist and get this resolved for you.  My email is [redacted] Please include your name, address and...

contact information so we can contact you should we have any questions.  Thank you for your patience.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
[redacted]int ID 11571783....

 They refunded my money for the canopy.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am going to file a consumer complaint with the attorney general as they will not accept this return at the store.  When we went to install this the original box was cut up to get at the awning and it also says do not return to the store right on it so we will not be able to get a refund at the store.  Seeing you sell these awning I don't understand why you can obtain the parts from another awning and ship them out.  I also will file a law suit in small claims court as well.  Don't sell something you can't provide the parts for.
Regards,
Debora Breard

[redacted]After looking into this order our system shows it complete. I have attached the ups tracking information.I am guessing you have not received these items. Please contact me at the email address listed and wewill get a replacement order started.Thank you[redacted]

Good AfternoonOn your order [redacted] it seems that we did go ahead and ship some items out to you that were delivered on 5/31. FedEx tracking # [redacted] The only item currently on back order is the post. We are currently waiting on stock to send this out to you.  Thank you

Hello,  After reviewing the claim and speaking with supervisors, we will not be able to refund the customer. The reason why we cannot is because in our warranty it states that it does not cover acts of nature. The canopy was not designed to withstand water, although it does have drain holes, it...

should be taken down to avoid such problem as the one that the customer experienced.  Thank you,

Hi, we apologize for the inconvenience that you were not able to reach us concerning your gazebo. Did you have any bad weather in your area that led to the collapse of the product? We will need a copy of your receipt along with photos of the damage to further assist you. Thank you.

Hello, Thanks for your email and we apologize for the inconvenience. We did not recognize this as a overnight shipment as the shipping charge is normally $25.00. The order is being processed today and will be sent out overnight.

Hello, thanks for your email and we apologize for the delay. I made a request to our home office to have your order proceeded in the next few days. Thanks and have a nice day.