Sunjoy Industries Group

Hi *** *** Good morningI have read your response to the complaint you filed; first of all I would like to apologize for this warranty issue with any discounts on the receiptsWe are currently reviewing and making changes to this policy to which it will help and benefit the customer(s) with a discount on their receiptAs soon as we have come to an agreement with higher ups about this policy we will have a set date to start approving warranty orders with some sort of discount on themFor your desired amount of dispute, we have came to an agreement to give you a refund of $dollars for the small canopy. thank you

***Hello this is *** with SunjoyI am sorry you have had such a hard time reaching our company.If you can send me a copy of your receipt we will begin the refund of your gazebo as the canopies are not on stock.Again my apologies.***

Hi, we apologize you were not able to reach us for assistanceA representative will contact you to resolve your issue. Thank you

***A refund check was issued on 7-28-for $128.99I am sorry you had so much trouble.***

Hello, we apologize for the delay in your order as the canopies you ordered are on back orderI have sent a request to our home office to ship out your order once availableWe will provide shipment and ETA asapThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello ** ***Our policy does not go by the date it was deliveredIt was purchased on 5/18/17.,Shipped on 5/19/Either way you are out of warranty and I do apologizeI can offer you a 10% discount on your purchase but we will not be replacing the item for free. Thank you

Hello, we apologize you were not able to reach us concerning your orderA representative will be in contact with you today to complete your orderThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I* *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** my email is *** my phone # is ***. I did just leave a message at the number provided because no one was available. Thank you

Hello, Thanks for your email and we apologize for the inconvenience. We are trying to locate your order and will refund you for your purchase. Can you please provide where you ordered from was it purchased online and from which website.

Hello, thanks for your email and we apologize for the delay in your order. The other canopy is on back order at this time and per your request we have refunded you for that $142.99. Again our apologizes and have a nice day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] hello, I have been waiting for a response as per our conversation to receive a shipping date. I would just like a refund I have been waiting for far to long, myself and my husband are very exhausted trying to get this whole process resolved. If we can please agree to the second option I was given as per our phone conversation so this can be all over I would greatly appreciate it. Thank you

Hi, we apologize as the item is out of stock and we have refunded your order on March 22nd.[redacted]Refund22-Mar-2016 06:09:44[redacted]V[redacted]
[redacted] 22-Mar-2016 16:30:42USD (138.00)[redacted]
[redacted]02-Mar-2016 13:56:10[redacted]V[redacted]USD 138.0002-Mar-2016 16:30:41USD 138.001-2 of 2 results

Hi, thanks for your email and we apologize for the inconvenience. The canopy you ordered was on back order and we have refunded your order yesterday.

sir, We here at sunjoy would love to resolve this issue for you and are sorry for the issues you have faced.  I have a few questions for you please. I have attempted to look up your order and the order number you have provided does not much the first and last name on this complaint.  Can...

you please tell me if you put this order under your name or someone else's?   Thank you,  [redacted]Sunnest Services, LLC [redacted]

Hello, we apologize for the delay and the second canopy you ordered is on back order at this time. We have refunded you the $70.00 for the second canopy and have closed your order. Thanks and have a nice day.

Hello, we apologize for the delay as the canopy you ordered is on back order at this time. We have refunded your order in full and have closed your order. Thanks and have a nice day.

Hello, thanks for your email and we apologize for the inconvenience. Per your request we have refunded you $40.00 in which will appear back to your card in a few days.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I placed this order on June 7th. You told me within the last two weeks that it was in back order. Why couldn't your company be forth coming begin with. Because this is obviously how SUNJOY doesn't business. Like a used car salesman once you get the customers money you do not care about them that is why you have people in the Philippines taking the phone calls. I will slam this company all ove socia media with what has gone on. If I did business like this I would be out of business. Once again as per the reviews for this company you do nothis for the customer. Almost 4 months before I was told it was on back order! And you want me to jus wait another 3-4 weeks. 2-4 weeks has gone by 4 times since I ordered this item what has been going on since June 7th why wasn't it made back then? Because you w full of it again as it will not be availin 3-4 weeks. I would like a refund for the gazebo than if you can not live up to the American company standard. I also have filed a complaint with the attorney generals office! I will not stop until you make this right
Regards,
[redacted]