Swampfox Motorsports

We are in receipt of complaint [redacted] for Mr. [redacted]. We left a message explaining the reason for charged on Mr. [redacted] voice mail. Also, per the message we credited the fee of $9.00 that was charged to the account. Also, the remaining device(s) that Mr. [redacted] is not using he...

can bring the device(s) to our walk in customer service center at [redacted] at which the device(s) will be removed and a receipt is given to the customer or he can mail them to directly to [redacted] at [redacted] and [redacted] will send the customer an email at [redacted] . Once received in either case there would be no charge. If Mr. [redacted] has any other questions please have him contact [redacted] at ###-###-#### or [redacted]. We would like to apologize for the inconvenience that this may have caused.

We are in receipt of [redacted] for [redacted]. Message boards in New Jersey E-ZPass lanes on the [redacted] and the [redacted] are installed to notify customers of their account balances.  The message boards display the following:
Toll PaidLow Balance Call Service Center...


In addition we also send statements and in the case of Mr. [redacted], his account scheduled to received email statements on a bi-monthly basis until he changed the frequency to monthly on 11/22/2015 on our website In reviewing Mr. [redacted]’ account we see that he took care of all violations for as of 12/9/2015. All violation fees have been waived and the tolls only have posted to Mr. [redacted]’ account. If Mr. [redacted] has any more questions regarding violation administrative fees please have him call the violation department at ###-###-####

We are in receipt of complaint [redacted] for [redacted]. In order to further assist the patron we will need to research the violation in question. Could please have the patron supply the violation number that she received so that we could further investigate. We have also left a voice...

mail for the Mrs. [redacted] to give us a call back on 3.1.2016.

We are in receipt of Mr. [redacted] rejection. Per our conversation with Mr. [redacted] he has agreed to mail back the remaining devices in his procession upon receipt of a postage paid return envelope.  Also, as a courtesy we will zero out the remaining balance and have Mr. [redacted] account removed from collections and if he has any other questions, comments, and or concerns please have him call Bertram [redacted] at ###-###-####

We are in receipt complaint [redacted] for [redacted]. Per conversion with Mr. [redacted] we will mail a postage paid envelope to the customer’s new address in Florida. Once the device is returned we will have closed the account and refund Mr. [redacted] credit card on file.

We are in receipt of complaint [redacted] for [redacted]. We have taken the liberty of forwarding Mr. [redacted]’s dispute to Port Authority of New York and New Jersey. They approved the credit of $12.50. The credit was applied to Mr. [redacted]’s account on 8/18/16.  We would like to apologize for...

the inconvenience that this caused.  Also, if Mr. [redacted] has any other questions or concerns please have him contact [redacted] or [redacted].

Thanks and they took action and fee I paid. Issues resolved.

We are in receipt of complaint [redacted] for [redacted]. We have sent all statements to [redacted] which is still listed in our system presently. The collection company obtained the customer’s new mailing address not us. It is up to the customer to...

make any necessary updates to their account. Once an account is sent to collections it is closed and the device(s) are deactivated. The total amount due to the collection company is $45.63. This includes $9.00 per device ($18.00), $2.63 owe in toll usage, and the $25.00 processing fee charged by the collection company. However, if Ms. [redacted] returns the two devices we will credit her account $9.00 per device returned that is associated to her account. The device(s) should be returned to: New Jersey EZ-Pass Customer Service Center [redacted]
[redacted]Attn: [redacted] This would bring the balance to $27.63 which should be paid to the collection company. As a courtesy we will remove the collection fee of $25.00 upon receipt of the devices and zero out any remaining balance. The account will no longer be in collections. We cannot reinstate an account but once the balance is cleared we will submit a request on the behalf of Ms. [redacted] to New Jersey Turnpike Authority to have a new account at the customer’s request. We left a message for Ms. [redacted] with our contact information so that we could go over some more details. Please have Ms. [redacted] give [redacted] a call at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are in receipt for complaint [redacted] for [redacted]. Per our research we see that the Mr. [redacted] account was sent to collections for having a negative balance for 90 consective days. The credit card on file declined on 6/27/2015 changing the account type from “auto...

replenishment” to a“cash” type account. Once an account becomes “cash”, a $10.00 deposit is taken from the account balance. The last payment on the account was made on 12/9/2016 in the amount of $29.16 via our New Jersey E-ZPass website. Your balance at this time was negative -$4.16, leaving your balance at $25.00. The customer’s account balance became negative due to toll usage along with the monthly service fee charged of $1.00.We sent notications of the customer’s credit card declining, account balance being negative for 60 consective days, and bi-monthly statements for Mr. [redacted] account to the email address on file [redacted] at the customer’s requests. The balance of $27.03 includes the fee added by the collection company in the amount of $25.00 plus $2.03 for the remaining negative balance from tolls and fees after the $10.00 refundable device desposit was refunded to the customer’s account balance . The $2.03 also includes a $9.00 charge for the device ([redacted]) that was not returned, but if Mr. [redacted] returns the device ([redacted]) we will credit the $9.00 fee send Mr. [redacted] a refund check in the amount of $6.97 also waiving the collection fee of $25.00 and removing it from collections. The device can be sent to [redacted] at:New Jersey E-ZPass Customer Service Center [redacted] Attn: [redacted]Newark, NJ 07114 If you no longer have the NJ E-ZPass device to return to me for credit, we will accept a payment for the $2.03 and waive the $25.00 collection fee. We called Mr. [redacted] to explain why his account was sent to a collection company ,and to provide any statements and letters per Mr. [redacted] request, but his voicemail was full. My contact information is:[redacted]###-###-#### [redacted] If Mr. [redacted] will please contact me so we can resolve this matter.We would like to apologize about the inconveince that this has casued.

We are in receipt of complaint [redacted] for [redacted]. Per our research Mr. [redacted] is not a New Jersey E-ZPass customer. His account is with New York E-ZPass, we have taken the liberty of forwarding Mr. [redacted] concerns to NY E-ZPass. We also left a message for Mr. [redacted]. Please close this complaint...

since it does not pertain to New Jersey E-ZPass.

I have spoken with [redacted]r regarding the fine and had it removed from the EZ-Pass violation; however, now I am waiting for the information to be processed and submitted to the collection agency (RMCB) in order to process the refund.  Once this transaction is resolved and the money is refunded from RMCB, then I will close the complaint.
 [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are in receipt of complaint [redacted] for [redacted]. Per research we see that Ms. [redacted] has recevied multiple violations in 2014 and 2015. Currently, Ms. [redacted] has two violation fees that were not taken care of. Violation [redacted] happen at the [redacted] in an express E-ZPass...

Lane. On May 4, 2005 Express E-ZPass lanes were implemented on the Garden State Parkway (GSP) at the Asbury Park toll plaza, lanes 10n 11n and 12n. These lanes are located on the far left of the toll plazas for Northbound and Southbound traffic.  The express E-ZPass lanes enable drivers to maintain a highway speed of 65 mph while the toll is automatically deducted from their E-ZPass account.  The cash lanes are situated to the far right of the toll plaza and are separated from the Express lanes by a concrete barrier that extends well before entry into the plaza.  Also, there are four signs directly over the lanes for 2 miles even before you reach the toll booth. The signs are located at the 2 mile, 1 ½ mile, 1 mile, and then the ½ mile mark advising customers that they are in an Express E-ZPass lane. The last open violation [redacted] occurred in Delaware.We have given the patron waivers on multple violations from 2014 and 2015 totaling $100.00. As the last courtesy we will waive the violation ([redacted]) fee of $30.00 that happen in Delaware. From research we see that Ms. [redacted] never recevied a violation on this roadway, however the patron is responsiable for the violation ([redacted]) fee of $50.00. The roadway that this violation occurred on has mulitple visual signage leading up to that plaza.  The payment can be submitted in the form of a check or money order. The check or money order should be made out to New Jersey E-ZPass Violation Center and mailed to 375 McCarter Highway Newark NJ, 07114 or the customer can call our Violation center at ###-###-#### to make a credit card payment. Ms. [redacted] will not receive anymore courtesies. No further actions are needed.

We are in receipt of complaint [redacted] for [redacted]. Unfortunately, without Mr. [redacted]’s account number or violation number we are unable to assist Mr. [redacted].  A message was left on 10/7/2015 asking Mr. [redacted] to contact  [redacted]r at  [redacted] so that we can help resolve this...

matter

Per my conversation with Mr. [redacted] we advised him we would dismiss the violation fee and that there was no need to send in a payment  However, the owner of the vehicle [redacted] sent in a check for the violation fee. We will refund [redacted] the payment of $50.00. Please allow 7 to 10 business days to receive the refund.

We are in receipt of complaint [redacted] for [redacted] Unfortunately, without Ms. [redacted]’s account number we are unable to assist. Please have Ms. [redacted] provide either her account or device number. She can also contact Bertram Nipper at [redacted] or by email at [redacted].

We are in receipt of complaint [redacted]. Per our research of the account confirmation number [redacted] is acknowledging that we received Cortland Drew’s email requesting the account closed not that we received the E-ZPass device. As of 11/24/2015 we have not received the device...

assigned to the customer’s account which is why the customer’s account remained open. As a courtesy we will waive all collection and device fees along with the negative balance. As of 11/24/2015 Cortland Drew’s New Jersey E-ZPass account balance is $0.00. We would like to apologize for any inconvenience that this may have caused.

We are in receipt of complaint [redacted] for [redacted]. Per our research of the violations, we see that you ** E-ZPass devices had read at the time of the violations which were devices ending in [redacted] and [redacted]. Customers in this case would receive violations if there is not enough funds in there...

pre-paid balance so the devices were considered invalid in the E-ZPass lanes. In turn we issued violations to [redacted] for payment. We would like to look into the promised resolution [redacted] spoke of regarding the complaint he had filed. If he could provide the number that he was given to track the dispute we can look into the matter as to why [redacted] dispute was not satiftied in a timely manner. The violations in question ocurred on 10/21/17 however, payment for the violation was not done until 1/22/2018 which is outside the 50 day window that customers are given to dispute violations on the website. After, the 50th day customers can call [redacted] or [redacted] to speak to violation representative. [redacted] also has the option to follow the directions on the back of the violation in section C for customers with an out of state E-ZPass account. Customers are advised to supply their account or device number to the violation and submit a payment for the toll(s) only at which point once payment was recevied the violation fees may have been waived.As a one time courtesy we will refund the violation fee in the amount of $125.00. No further action is needed in this matter.

Complaint: [redacted]
I am rejecting this response because:The fine was not billed or paid to New York State Bridge Authority (NYSTA). It was paid to [redacted], the collection agency of E-ZPass NY Service Center Violation Processing Unit after I had already sent a check to E-Z Pass. on 3/20/29017 I recieved another notice from E-ZPass NY Service Center Violation Processing Unit demanding additional payment which would be the third payment made and taken from my account. Violation Number [redacted], [redacted] and [redacted].  Please review the payments processed and the additional requests for money that has already been paid. 
Regards,
[redacted]