Swampfox Motorsports

Currently, we are still investigating Mr. [redacted] dispute. If Mr. [redacted] has any additional information to add, please have him contact [redacted] at ###-###-####

We are in receipt of complaint [redacted] for [redacted]. We see [redacted] elected to received E-ZPass statement and correspondence via mail to address [redacted] NJ 073023 only.  However; the vehicles that received violations are registered to [redacted] per [redacted]...

[redacted]) has them registered to address [redacted] NJ 07860. This is the address that all violations were sent to not the [redacted] address. The reason why an E-ZPass account holder would receive a violation is because the account balance is negative or the vehicle license plate is not on an E-ZPass account. Since E-ZPass is a pre-paid system once the account balance becomes negative the account will stop having tolls post to it, and at which part we turn to [redacted] for information. The violation will go to the registered owner of that vehicle not the register E-ZPass owner and they will receive a violation to the registered address per [redacted] records not E-ZPass records. This help to ensure that we notified the customers of their current situation. As a one-time courtesy we removed the violation out of collections in the amount of $550.00. We would like to apologize for any inconvenience. No further actions are needed.

We are in receipt of complaint [redacted] for Ms. [redacted]. Per our conversation we advised the customer that we would dismiss half of the amount of violation fees totaling $75.00, leaving a balance of $88.05. This amount includes the remaining fee of $75.00 and $13.05 in tolls. Please have...

Ms. [redacted] reach out to [redacted] at 973.368.1506 to submit a payment. Once the violations are taken care of, they will be removed from collections.

Per research of violations assigned to license plate [redacted] the reason why [redacted] received them is because no devices were read in the lanes at the time of her toll transactions. There are multiple reasons a device would have not read in the lanes which could range from not being mounted...

properly to the age of the device. New Jersey E-ZPass devices have a life span of five years. However, if the customer has a valid balance and all of their license plates are on the account, they will not receive a violation but the toll(s) will post to the customer’s account as a plate posting. In the case of Mr. [redacted] the devices on the account are less than two years old however, the license plate in question is not on a New Jersey E-ZPass account. This is why Mr. [redacted]’s wife recevied violations. We advise our customers that it is up to them to keep their account information updated by either calling our customer service center at ###-###-#### or updating their account via our website at www.ezpassnj.com.There were a total of eight violations assigned to license plate [redacted] that were sent to 7[redacted]. However, we only  received 4 violations from Mr. [redacted].The violation tolls were appiled to Mr. [redacted]’s E-ZPass account and the violation fees were wavied. Please see below:T1[redacted]43 1/20/2015 08:48:58 PMT1[redacted]50 2/11/2015 07:45:00 PMT1[redacted]75 2/11/2015 08:18:44 PMT1[redacted]25 3/8/2015 03:20:02 PM We did not received any correspondences from Mr. [redacted] for the following violations:T1[redacted]07 10/19/2014 08:20:34 PMT1[redacted]14 12/25/2014 12:50:01 PMT1[redacted]15 12/25/2014 08:18:26 PMT1[redacted]16 12/26/2014 02:15:43 PMBeing that these violations were not handled in the repective timeframe they were sent to the collection company for processing.As a one time courtesy we will waive violations fees totaling $200.00 and charged the violation tolls to his E-ZPass account totaling $8.40. This will remove his wife out of collections. However, if Mr. or Mrs. [redacted] receives anymore violations and if they are not taken care of within the specified time frame they will be responsible for the violation fee and toll in full.

We are in receipt of complaint [redacted] for [redacted]. Per our research on the account as of 9/26/16 a refund in the amount of $76.18 was returned to the customer’s credit card on file. The refund includes a credit of $1.00 for the service fee that was charged to the account while the...

customer requested the account to be closed. We would like to apologize for the inconvenience that this caused.

We are in receipt of complaint [redacted]. Per our investgation we see that Ms. [redacted] has a valid New Jersey E-ZPass so we have wavied all violation fee totaling $293.25. Per our conversation with Ms. [redacted] we advised her of the violation process and confirmed that her...

account was up to date.  We would like to apologize for the inconvenience that this caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I request NJ Ezpass to send me required letter so I can work with rental car company to get the fees refunded. Please send me two new ezpass transponders and a shipping label for me to return my current devices. Thanks. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are in receipt of complaint [redacted] for [redacted] Per conversation with [redacted] we explained that the violation was wavied because the license plate in question was recorded incorrectly. We would like to apologize for any inconvenience that this may have caused

This is regarding complaint #[redacted] against New Jersey E-Z Pass. On 11-20-15 we settled the dispute.Thank you.

We are in receipt of complaint for [redacted]. We left a message on the voice mail at number ###-###-#### on 5/8/15 advising to give us a call back. We have also included our contact information in the email we sent to n[redacted]. Please have [redacted] contact [redacted]r at...

###-###-#### or via email at [redacted]@xerox.com. Until we hear back from [redacted] we consider this complaint closed.

We are in receipt of complaint [redacted], per notes left regarding the violation dispute data on the abstract recevied was not clear enough to make a determination. Please have [redacted] scan the document(s) and send them to [redacted] for review. He can also...

be reached at [redacted]

We are in receipt of complaint [redacted] for Mr. [redacted]. We left a message for Mr. [redacted] to call us back. In order for us to help Mr. [redacted] we will need either his account or New Jersey  E-ZPass device number which can be found on the device .Please have Mr. [redacted] contact [redacted]...

[redacted] at ###-###-#### or [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are in receipt of complaint [redacted] for [redacted]. We left a message for the customer to give us a call back. Please have Mr. [redacted] call [redacted] at ###-###-#### so that we can help Mr. [redacted] with his account.

We are in receipt of dispute [redacted] for [redacted] has agreed to credit Ms. [redacted] for duplicate tolls that posted to the account from 2015 to present. The amount credit was $377.25. Also, if Ms. [redacted] is not using the other device she should mail it back to...

New Jersey E-ZPass Customer Service Center [redacted] Newark NJ 07101 or she can drop the device off at one of our three walk in centers:[redacted] Newark, NJ 07114 [redacted] Camden, NJ 08102 Delaware Memorial Bridge Plaza [redacted] New Castle, DE 19720

We are in receipt of complaint [redacted] for [redacted]. We left a message for [redacted] to give us a call back. Please have Ms. [redacted] call Bertram N[redacted] at ###-###-####.

We are in receipt of complaint [redacted] for [redacted]. Per research we see that Ms. [redacted] receive a total of 9 violations for license plates [redacted] and [redacted]. When a customer receives a violation this means that we were not able to find an account to post the toll...

transactions to. There are two reasons why Ms. [redacted] received violations. The first reason is that the account was not updated with her current vehicle information. In our Terms & Conditions which can be found on our website at www.ezpassnj.com, we advise our customers that they must keep their account information updated at all times by calling into our customer service center at ###-###-####, visiting our Walk in Center at 375 McCarter Highway (Route 21) Newark, NJ (Hours M-F 7am – 7pm, Sat. 8am – 2pm), or by logging into their E-ZPass account at www.ezpassnj.com.       The second reason is because of the age of Ms. [redacted]’s E-ZPass device. There is usually a 4 to 5 year battery life span in the E-ZPass devices. The older the device the better the chance it might not read in the lanes. Whenever, a device does not read in the lanes a picture of the license plate is taken. As long as the license plate is on a valid E-ZPass account, customers will not receive violations.     We have taken the liberty to post the violation tolls to Ms. [redacted]’s account totaling $10.75 and waive all of the violation fees totaling $450.00. Please advise Ms. [redacted] if she receives anymore violations that she can take care of them via our website at www.ezpassnj.com, filling out the back of the violation with her account information or visiting our Walk in Center.     Also, we have ordered a replacement device for Ms. [redacted]. We are sending the device along with a postage paid envelope so that Ms. [redacted] can return device [redacted]09. No further action is needed in this matter

I...

got a message on October 14th stating that my account had been cancelled. This is all what I wanted since last December, so I consider the case closed, I am satisfied with the outcome. I want to take the chance to state that I really don't understand why this took 10 months, 1 letter and 3 phone calls. During the first phone call, I chose the Spanish option and I could barely understand the representative on the phone (I am a professional interpreter and I speak perfectly both languages), his Spanish was sub par. The second representative (English) was very rude and uninterested . The third was very professional and attentive but sadly, the problem did not get solved. 
[redacted]

We are in receipt of Ms. [redacted] response. Per Ms. [redacted] response the fines were paid to [redacted], the collection agency of E-ZPass NY Service Center Violation Processing unit. Each state runs their E-ZPass system differently so New Jersey E-ZPass and New York E-ZPass are two different entities so we cannot refund any payments made to New York E-ZPass or any companies associated with them like [redacted], the collection agency of E-ZPass NY Service Center Violation Processing Unit. We called Ms. [redacted] to explain but no one answered so we left a message. If Ms. [redacted] has any questions please have her call [redacted] at ###-###-####.