Swampfox Motorsports

We are in receipt of complaint [redacted] for [redacted]. After reviewing the packages received by Mr. [redacted] on 9/22/16 and 9/26/16 we see that the toll transactions for violations [redacted] and [redacted] did not post to Mr. [redacted] New York E-ZPass account. Violation [redacted]...

occurred near the Lincoln Tunnel / NJ Rt.3 / Secaucus plaza but per the customer’s statement the hi-lighted toll posted at the Holland Tunnel.According to the customer’s statement the toll for Essex plaza was paid on 8/22/2016 but violation [redacted] occurred at the Essex plaza on 8/18/16.However, because the violations happen on a New Jersey roadway and Mr. [redacted] is considered an out of state New York E-ZPass customer per our violation instructions on the back of our violations in section C2 we advise out of state E-ZPass customer are to write there account information and submit a toll payment only. At which point we would waive all violation fees. Being that Mr. [redacted] account was in good standing at the time of the violations we will refund the violation fees back to Mr. [redacted]. Please allow 7 to 10 business days for receipt of refund.

We are in receipt of complaint [redacted], for [redacted]. Per our conversation with Mr. [redacted] he has agreed to make a payment on Friday 2/9/2018 in the amount of $210.85 for violation tolls plus $50.00 to replenish his New Jersey E-ZPass account and as a one-time courtesy we will waive the...

violations fees totaling $6,450.00.Mr. [redacted] needs to understand that he cannot drive through E-ZPass lanes without the proper funds on his account to cover his toll usage. We encourage him to read our Terms and Conditions on our website [redacted] future fees may not be waived.If Mr. [redacted] has an questions please have him call Bertram N[redacted] at ###-###-#### of via email at [redacted]

We are in receipt of complaint [redacted] for [redacted]. In order to better assist Mrs. [redacted] we would need her New Jersey E-ZPass account information. We left a message for her to give us a call on 3/11/2016. Please advise Mrs. [redacted] that she can call [redacted] at...

###-###-#### for assistance with her complaint.

We are in receipt of Mr. [redacted] response. We left a message on his voice mail at number ###-###-#### on 5/1/15 advising to give us a call back. We have also included our contact information in the email we sent to [redacted]m[redacted]@gmail.com. Please have Mr. [redacted] contact Bertram Nipper at...

###-###-#### or via email at [redacted]. Until we hear back from Mr. [redacted] we consider this complaint closed.

We are in receipt of complaint [redacted] for [redacted]. Per our conversation with Mr. [redacted] we reached out to the rental company that charged the convenience fee of $7.90. They have agreed to refund that fee back to Mr. [redacted]. We would like to apologize for the inconvenience...

that this has caused. If Mr. [redacted] has any other questions please have him contact [redacted] at ###-###-#### or by email at [redacted]

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are in receipt of complaint [redacted] for [redacted]. We left Mr. [redacted] a message to give us a call back. In order to resolve Mr. [redacted] dispute we will need some more information. Please have Mr. [redacted] give [redacted] a call back at [redacted]

We are in receipt of Ms. [redacted] complaint. We have provided Ms. [redacted] with an excel spreadsheet of tolls used from 11/27/2016 to 12/21/2016. We offered to go over the report with Ms. [redacted] to show that her account was not misused but Ms. [redacted] had an emergency. When Ms. [redacted] is ready to...

review the report please have her call [redacted] at ###-###-#### he also can be reached via email at [redacted]

We are in receipt of complaint [redacted] for [redacted]. We took the liberty of forwarding the dispute to the agency where the violation occurred and they have authorized us to waive the violation fee and toll amount totaling $31.00.  We would like to apologize any for the inconvenience that...

this caused.

We are in receipt of complaint [redacted] for [redacted]. Per my conversation with Mr. [redacted] he will advise his daughter to contact me so I can confirm the amount of credit Mr. [redacted] is entitled to.

We are in receipt of complaint [redacted] for [redacted], first it is prohibited to make a u-turn on the New Jersey Turnpike we advised against it as it is dangerous for Mr. [redacted] and to other motorist approaching the toll booth however, we did receive a receipt for $.90 from Mr....

[redacted] for the u-turn he made at plaza 4 to plaza 3 which is $.90 but that $.90 was the cost of the u-turn not the cost of Mr. [redacted] original travel.  By Mr. [redacted] making that u-turn he created another or second transaction for himself. If Mr. [redacted] mail a payment in the amount of $3.00 as a one-time courtesy we will waived the violation fee in the amount of $50.00. If he had any other questions he can call Bertram N[redacted] and ###-###-####.

Per our conversation with Mrs. [redacted] we advised that the account in question is closed. We will also refund two years of service fees totaling $24.00 along with the payment of $25.00 and the fee of $9.00 charged for device ending in [redacted].  This brings the total refund amount of $58.00...

due to Mrs. [redacted]’. We will refund that amount to credit card we have on file to. We would like to apologize for the inconvenience

We are in receipt of complaint [redacted] for James [redacted].   NJ E-ZPass charges a $1.00 a monthly membership fee which is explained in our terms and condition that are posted on our website at [redacted]  Per our research Mr. [redacted] had his account set up to receive statement...

by mail sent to [redacted] and all correspondence letters sent via email to [redacted]  On 3/19/16 we emailed Mr. [redacted] to inform him that his automatic replenishment was not approved by the credit card issuer. Approximately 2 weeks later his credit card was automatically removed from the account. This converted his account to “cash”, therefore, a $10.00 per tag deposit is taken from the current balance and kept as a deposit to be returned when the tag(s) is either returned or a credit card is added back to the account. A statement to the address listed was sent on 5/16/2016 showing the latest activity on Mr. [redacted] account. On 6/8/16 we sent another email advising Mr. [redacted] of the following:“Our records indicate the prepaid balance on your New Jersey E-ZPass account has fallen below zero for at least the last 60 consecutive days. This is a violation of your New Jersey E-ZPass agreement which requires that you maintain a sufficient prepaid balance on your account. You can restore your account to the appropriate level by making a payment on our web site at [redacted] or calling our automated 24/7 Voice Response System at ###-###-####.The Voice Response System also provides you with the option of speaking to a Customer Service Representative directly during regular business hours. If the account is not replenished within 10 business days of the date of this letter your New Jersey E-ZPass privileges will be revoked and YOUR ACCOUNT WILL NOT BE REINSTATED. Your account will be charged an account revocation fee of $25 plus any applicable log tag fee(s). Continued use of your New Jersey E-ZPass tag will result in toll evasion violations and administrative fees. FAILURE TO ACT ON THIS NOTICE WILL RESULT IN FURTHER COLLECTION PROCEDURES”. We did not receive a call from Mr. [redacted] so his account was closed and placed in collections. The current amount owed is $20.34 however; if Mr. [redacted] returns the 3 devices on his account we will credit $9.00 per device totaling $27.00. This will leave a credit balance of $6.66 which we will refund to Mr. [redacted]. The devices can be mailed to [redacted] Also, if Mr. [redacted] wishes to open another New Jersey E-ZPass account please have him contact Bertram [redacted] at ###-###-####.

We are in receipt of complaint [redacted] for [redacted]. Per our conversation we waived the violation fees ([redacted] & [redacted]) and the violation tolls were paid by Ms. [redacted]. No further actions are need for the violations listed.

After reviewing the customer concerns and researching his account history, we have decided to settle the balance.  Since there has been no activity on the account, the balance has been settled and the account has been withdrawn from the collection agency.  We have spoken...

with the customer and have advised him of the resolution.  The customer agreed and was notified of our response we are submitting to your agency.

We are in receipt of complaint [redacted] for [redacted]. Per research we see that [redacted] account was with [redacted]). On May 2014 [redacted] merged with New Jersey E-ZPass. Before, the merged [redacted] account was not closed due to the device...

assigned to the account was not received and this is why the customer’s account is still open. We reviewed the customer’s toll history and we see that no tolls posted to the account via the device assigned to the account. As a courtesy we waived the tag fee of $9.00 and the negative balance of $10.58. As of 9/4/2015 [redacted] account is closed. We would like to apologize for any inconvenience that this may have caused and no further actions are needed in this matter.

We are in receipt of complaint [redacted] for [redacted]. The reason why the account replenished in the amount of $25.00 was because the monthly membership fee was automaticly charged to the account before the account closed leaving the balance under $10.00. We did received the device assiged to the...

customer’s account and as of 10/1/2015 a refund in the amount of $35.64 was issued to the customer’s credit card before we removed it. The refund amount includes the replenishment charged to the account along with the monthly membership fee. [redacted]’s New Jersey E-ZPass account is now closed. We would like to apologize for the inconveince that this issue caused.

We are in receipt of complaint [redacted] for [redacted]. We have taken the liberty of forwarding his dispute to Delaware River Joint Toll Bridge Commission and they have approved the customer’s request. [redacted] account was credited $27.50 on 01/29/2018 and $5.50 on 01/31/2018 totaling...

$33.00. We apologize for the delay in getting [redacted]’s account resolved and the inconvenience it has caused. No further action is needed in this matter.

We are in receipt of complaint [redacted] for [redacted]. Unfortunately, without Mr. [redacted]’s account or violation number we are unable help Mr. [redacted], but in order to be of better assistance we left message for Mr. [redacted] to give us a call back. No further actions are needed.

We are in receipt of dispute [redacted] for [redacted]. Per research of the account Mr. [redacted] last contacted New Jersey E-ZPass to clear up some violations received back in 2015, also we received one out of two devices assigned to his account. Device [redacted] was returned back...

in 2015, but since device [redacted] which was assigned to the customer’s account since 2009. In order to close the account all device(s) will have to be returned and this is why the customer’s account remained open. We research the device and found no toll transactions for the last six months, so as a courtesy will waive the device fee of $9.00 and refund $29.70 back to the Mr. [redacted] credit card on file. As of 9/14/17 the account is now closed. No further actions are needed.