Swampfox Motorsports

We are receipt of complaint [redacted] for [redacted].  Per our research a payment was made in the amount of $41.00. The amount included $16.00 in membership fees that was charged along with a $25.00 fee from the collection company. We do not see any toll history on the account so we will...

refund membership fees totaling $16.00. We will also submit a request to the collection company to refund their charge of $25.00 to Mrs. [redacted]. We would like to apologize for the inconvenience that this has caused.

We are in receipt of complaint [redacted] for [redacted]. We left a message for Mr. [redacted] to give us a call. Please advise Mr. [redacted] to give [redacted] a call at ###-###-#### so that we can better assist Mr. [redacted].

We left two messages for Mr. [redacted] advising that we sent the statement that he requested (March 2017) in an email to [redacted]. In the same email we have provided contact information for Bertram N[redacted] if Mr. [redacted] has any questions or concerns. We would like to...

apologize for the inconvenient.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you very much for your assistance!
Regards,
[redacted]

Per my conversation with Mr. [redacted] I explained that the reason for the multiple replenishments was because his account toll usage increased.  During 3/26/15 to 5/25/15 Mr. [redacted] used $195.10 in tolls resulting in the need to replenish Mr. [redacted] account 8 times totaling $200.00....

The current balance on his account is negative $272.72. This amount includes the account balance along with the collection fee.  If Mr.[redacted] returns the devices that are assigned to the account we will credit his account balance $9.00 per device totaling $36.00. If Mr. [redacted] wishes to pay the balance with a credit card the payment can be made to the collection company [redacted] at ###-###-####. Checks should be made out to NJ E-ZPass Customer Service Center.
The device(s) and check payment can be mailed to:NJ E-ZPass Customer Service Center[redacted]Attn: [redacted]
I also explained to Mr. [redacted] that if the violation(s) in question were in collections at the time he called the office then we would not be able to waive any violation fees, or if Mr. [redacted] returned the violation form and did not submit the toll only payment as it is indicated in section C2 for violation dispute section the violation fee(s) would not be waived.A customer has 105 days to dispute any violations. After, that timeframe the E-ZPass customer is responsible for the violation in full (fee and toll) To date Mr. [redacted] has a total of 9 violations and 2 of them are collection status. Please see below:[redacted] $28.35 occurred in 2010[redacted] $51.50 occurred in 2015As a courtesy our violation department will grant the violation fees to be waived when we receive payment for the violation tolls listed. Please see below for amount due.[redacted] $0.50 [redacted] $3.35
The other remaining violation fees can be waived if Mr. [redacted] submits the toll payment only via check or he can call our violation department at ###-###-#### to pay via credit card as long the violations do not go to collection status. Please see below for violations.[redacted] $1.50 [redacted] $0.50[redacted] $1.50[redacted] $6.65[redacted] $6.65[redacted] $6.65[redacted] $6.65
If Mr. [redacted] has any more questions he can call [redacted] at ###-###-####.

We are in receipt of complaint 10702197 for [redacted] C[redacted]. After researching violation T1[redacted]66 we will remove the violation from Mr. C[redacted], no further action needed. We would like to apoloizge for the inconvenience.

We are in receipt of complaint [redacted] for J[redacted] Per research of the complaint we see that on 7/10/2015 Mr. [redacted]’s was refunded $19.45 (includes the reversal of $1.00 service fee). The statement that was sent to Mr. [redacted] was for activity date range 5/1/2015 to 6/30/2015, however the account...

was not closed until 7/10/2015 as previously stated so this is why the statement did not reflect the account being closed. We would like to apologize for the inconvenience that this matter may have caused. No further action is needed.

After the conclusion of my investigation I informed Mr. [redacted] per phone conversation and email on 6/1/2017 the following:Good Afternoon Mr. [redacted],   Per our conversation the correct plate you rented from [redacted] was [redacted] not [redacted] which was added to your account by you on 10/9/2015. Plate [redacted] was not removed from your account until 4/7/2017and this is why you were charged for tolls that incurred in 2016 for plate [redacted]. I credited your account in the amount of $21.00 for those tolls that posted from 4/11/2016 to 8/7/2016.    Also, per your request I lowered your replenishment amount to $100.00 as a one-time courtesy. Please be advised that an evaluation will be done every quarter on your account while your account remains open so your replenishment amount is still subject to change pending your account toll usage. I would like to apologize for the inconveniences that this matter has caused and I also have provided my contact information below if you have any other questions.[redacted]###-###-####[redacted]

We are in receipt of complaint [redacted] for [redacted]. Per research of Ms. [redacted] account we see that the account was opened 11/14/16, so any unpaid tolls prior to that date would be considered a violation and the violator is subject to pay the toll and fee in full, however they can...

dispute that toll with the agency in which they received the violation from. In this case the Tappan Zee Bridge is under the New York State Bridge authority (NYSTA) not New Jersey E-ZPass.  New Jersey E-ZPass cannot refund money that was not paid to New Jersey E-ZPass. If Ms. [redacted] wishes to dispute the violation and request a refund the request and or this complaint should be directed to that agency (NYSTA). If Ms. [redacted] has any other questions she can contact [redacted] at ###-###-#### or via email at [redacted]

We are in receipt of complaint [redacted] for [redacted].  We show no record of the devices being returned and tried to track the package but unfortunately [redacted] is requiring additional information which we could not provide.  On 9/10/15 we contacted [redacted] to discuss this matter...

with him but he was unavailable so we left our contact information for him to return our call at his earliest convenience.

Per our conversation with Mr. [redacted] on 9/30/2015 we requested to see a copy of his Delaware E-ZPass statement at the time the violations occurred. Upon research of the statement we see that the violation toll did post to the Mr. [redacted]'s account. We have removed violation T[redacted]640 from...

collections and dismissed the fee. I would like to apologize for the inconvenience that this caused.

Good Afternoon,New Jersey E-Z Pass spoke with the customer, [redacted] on 1/12/2016.  The customer agreed to pay the tolls due on each of the violations ($30.10) and New Jersey E-Z Pass agrees to waive the administration fees ($175.00) once the toll payments are settled.  The customer is...

aware of the address discrepancy and will work to correct it.New Jersey E-Z Pass considers the matter resolved and believe the customer does as well.  [redacted]-Customer/Client Relations Analyst

We are in receipt of complaint [redacted] for [redacted]. We reached out to Ms. [redacted] on May 4th 2016 and she was busy so we left our contact information so that Ms. [redacted] could give us a call back at her convenience. Per our research the reason why the Ms. [redacted] was not given the remaining...

$6.00 was due to tolls posting to the account. The $10.00 payment that Ms. [redacted] made with our representative was not enough to cover the tolls that posted to the account plus give Ms. [redacted] the refund amount that she requested. Per the phone conversation between Ms. [redacted] and our representative, the customer was advised that she would receive the refund of $25.00 in about 7 to 10 business days but in that time frame the customer had tolls post to the account. We will honor Ms. [redacted]’s request and at her earliest convenience she should contact [redacted] at call at [redacted] she can temporarily add the credit card in question back to the account. Once Ms. [redacted] advises that she has received the refund we will remove that credit card off the account.

We are in receipt of complaint 100695992 for Jody Archimene. There were two tolls that posted to the customer’s account from [redacted] Turnpike for transaction date 5/20/2015 and 6/4/2015. New Jersey E-ZPass only post toll transactions received from the agencies. Each agency has different rules...

and guidelines to dispute toll transactions. If Jody Archimene wishes to dispute the charges from [redacted] Turnpike they ([redacted] Turnpike) request that customers fill out a form called 33-11B form. The form can be downloaded at:[redacted] Turnpike advises customers to fill out this form and include all requested documentation. Then the form should be forwarded to the PTC E-ZPass Customer Service Center at Pa 17111. To avoid delays in the processing of your request, please complete the form in its entirety before returning it. Forms received without all required information cannot be processed.We would like to apologize for the inconvenience that this may have caused.  No further action is needed.

As 4/20/2017 Mr. [redacted] made a payment in the amount of $241.72 to remove his New Jersey E-ZPass account from collections. The collection fee of $25.00 was waived as well. Another payment in the amount of $10.60 was paid for violation tolls only and the remaining tolls were sent to New York E-ZPass for processing so that they can post to his account. All violation fees were waived that were in not collections.However, there are 7 remaining violations that are open in collections, as the last courtesy we will waive half of the fees totaling $175.00 leaving the total of $200.70. This amount includes $175.00 in fees and $25.70 in tolls. We have advised Mr. [redacted] that we will give him a call on 4/21/2017 to settle the above balance.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Stephen [redacted]

[A default letter is provided here which indicates your acceptance of...

the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are in receipt of complaint [redacted] for [redacted]. Per our conversation with the customer she only owes $7.95. The customer already returned the device assigned to the account and as a courtesy we will wavie the collection fee of $25.00 when we receive the customer’s payment in the...

amount of $7.95. The customer can make a payment with a credit / debt card by calling Bertram [redacted] at ###-###-#### or the customer can mail a payment to:New Jersey E-ZPass service center 375 McCarter Highway Newark, NJ 07114Attn: Bertram [redacted]The check or money order can be made out to New Jersey E-ZPass. Please do not send cash. We would like to apologize for any inconveinces that this may have caused. No further actions are need for this issue.