Swampfox Motorsports

We are in receipt of complaint [redacted] for [redacted]. Per research of the violation in question [redacted] Mr. [redacted] incurred this violation by using an express E-ZPass lane. On May 9, 2005 Express E-ZPass lanes were implemented on the Garden State Parkway (GSP) at the Toms River toll...

plaza, lanes 6N and 7N, northbound, and 10S and 11S, southbound.  These lanes are located on the far left of the toll plaza for northbound and southbound traffic.  The express E-ZPass lanes enable drivers to maintain a highway speed of 65 mph while the toll is automatically deducted from their E-ZPass account.  The cash lanes are situated to the far right of the toll plaza and are separated from the Express lanes by a concrete barrier that extends well before entry into the plaza.  I believe that you paid your toll at the plaza preceding Toms River, but no toll was paid at this plaza in the express lane because the express lane there are not toll booths and that you may have inadvertently gone through the express lane at Toms River.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 [redacted]

Per conversation with Ms. [redacted] we took a payment for the violation toll only over the phone in the amount $0.25. The violation fee was removed from collections and dismissed as a courtesy. No further action is needed.

Mr. [redacted] came into our dealership on Friday July 31st. At that time I showed him a 2004 [redacted] 1200 Sportster that we had recently traded for. During this conversation, Mr. [redacted] was informed of several issues with the bike, including the fact that the speedometer/odometer had been replaced...

with an aftermarket system that showed the info in the mirrors. At that time, I informed him that the miles were unknown because the odometer had been replaced, but the current reading was approximately 6300 miles. Mr. [redacted] was told that we would sell him the bike as it was for $2999. He said he would come back Saturday and get it. The following day, Saturday the 1st, a gentleman came in to purchase the same bike and he had cash in hand. I informed this gentleman that I had a deal pending on it and I called Mr. [redacted] to confirm that he still intended to purchase the bike. He stated that he would come and make the purchase on Monday the 3rd. There is no doubt that the only error I made in this process was not accepting the cash from the gentleman that day, but seeking to be a man of principle, and feeling like we had basically agreed to terms though no money had been exchanged, I agreed to hold the bike for Mr. [redacted] until Monday. On Monday, August 3rd, Mr. [redacted] called and informed me that he would NOT be able to come and make the purchase that day, but that he still wanted the bike and offered to give me a $500 deposit on his credit card over the phone to hold the bike for him. He also asked me to install a new rear tire, at his expense. He informed me that he was going to the beach on Tuesday the 4th and would not be back until the following Tuesday, August 11th. He said he would likely be in to pick it up on Wednesday, August 12th. We did as he requested and ordered a new tire, installed the tire and had the bike ready for his pick up. We even detailed and polished the bike. We had no less than 5 customers offer to purchase the bike during the week that Mr. [redacted] was at the beach, but we refused those numerous opportunities because of the deal we had agreed to with Mr. [redacted]. Mr. [redacted] called on Tuesday the 11th to inform me that he was on his way back from the beach and that he would be in the store the next day to complete the transaction. I informed him that I would not be here, but that everything was in place just as he had requested. On Wednesday the 12th, I received a call from my Finance Manager, [redacted], saying that Mr. [redacted] was "flipping out" over the miles shown on the title because they were higher than they were on the odometer on the bike. I told [redacted] that Mr. [redacted] was aware of the fact that the true miles were unknown and that it shouldn't be an issue. After all he was getting a bike with a basic value of $4600 and numerous expensive add-ons for $2999. A short time later I received another call from [redacted] stating that Mr. [redacted] was now refusing to take delivery of the bike, even though he had signed a valid bill of sale, power of attorney and other documents. At that time, I instructed [redacted] to inform Mr. [redacted] that we would not be refunding his deposit and that he could deal with me the following day, Thursday, August 13th when I returned to work. On Thursday, I reiterated to Mr. [redacted] my decision to not return the deposit because of the numerous opportunities lost and explained to him the purpose of earnest money. I also pointed out that he was well aware of the fact that the speedometer/odometer had been changed and that true miles were unknown, a material fact to which Mr. [redacted] agreed. He informed me that he intended to report me to the Revdex.com, the Attorney General's office and attempt to tarnish our reputation on a variety of social media and other internet forums if I did not return his deposit. On Thursday evening, I had a conversation with the owner of Swampfox, Mike [redacted] in which we ultimately decided to refund Mr. [redacted]' deposit, in spite of the fact that we were very much entitled to retain it, because it simply wasn't worth the hassle. When I got home I saw where Mr. [redacted] had not only falsely slandered me and my business, but other businesses owned by Mr. [redacted] on Facebook and our website, [redacted]. This honestly made me strongly reconsider the decision from earlier that evening in regard to refunding the deposit, but in spite of all the lies, aggravation, work, expense and missed opportunities to sell this motorcycle, I refunded Mr. [redacted]' deposit on Friday August 14th on the condition that he just stop and retract the false slander on the internet and drop any and all complaints. Thank you for your assistance in setting the record straight.

I am emailing in regard to my complaint.  After numerous calls today I was able to get in touch with E-ZPass and resolve my issue.  I appreciate the help.

We are in receipt of complaint [redacted] for [redacted]. Per research of the [redacted]’s account the replenishment was changed due to the customer’s toll history. Periodically, a customer’s toll usage will be reviewed. If the monthly activity is above or below your current monthly payment, your...

minimum monthly debit/credit card, cash or check payment will be adjusted accordingly then we notified customers on their next scheduled statement. From 3/16/2015 to 6/13/2015 [redacted] used a total of $513.70 which is a monthly average of $171.23. This is why the customer’s replenishment was changed to $170.00. Per [redacted]’s request their account is closed and a refund in the amount of $211.50 will be sent in the form of a check to the address on file. We would like to apologize for any inconveniences also; want to thank [redacted] for bringing to our attention their experience with our agent, which we will investigate. No further actions are needed.

We are in receipt of complaint [redacted] for Michael [redacted]. Per our conversation with Michael [redacted] we applied check [redacted] in the amount of $1.50 to violation [redacted]. The violation is now closed no further action is needed.  If Mr. [redacted] has any other questions or concerns,...

please have him call Bertram [redacted] at ###-###-####.

We are in receipt of complaint [redacted] for [redacted]. We have closed Ms. [redacted] account and sent a refund to the credit card on file in the amount of $11.08. Please allow 7 to 10 business days for the refund to show in Ms. [redacted] account. We would like to apologize for the...

inconvenience that this may have caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I have to say, the issues with NJ EZ pass are still happening.  While they claim out of state tolls take longer, they failed to mention that they take up to two week, this was not the case before the so called 'up grade' to the web site.  If anything, it is a pure downgrade.
Regards,
[redacted]

We are in receipt of complaint [redacted] for [redacted]. Per our conversation with Mrs. [redacted] we advised her that we credited her account for 7 months of service fees and that her account is closed. As of 7/16/2015 a refund in the amount of $30.94 was refunded back to her credit card on...

file. We would like to apologize for the inconvenience that this may have caused. No further action is needed in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,

Complaint: [redacted]
I am rejecting this response because:
I never authorized sign up for the plan nysba bridge plan in the dispute.  Inwouldnlikentonknow who authorized and/or signed for this plan for us. I have never used the ny bridges and if I did I would accept this. Why would I sign up for a plan that I never use?  I believe that the plan was selected by njezpass in error. As per the statements, I have never received statements but have spoken to reps when needeing to change credit card info or licensee plate info. At this time I was never made aware of the non usage of a plan which was mistakenly authorized by njezpass. Please provide proof of nysba bridge plan authorization by me. Again if I was in need of the Bridges in dispute I would understand the reason I would sign up. Please look at my tag usage and you will see hat I have not used the nusba and it was in njezpass error that it was added. Please be of good faith and do the right thing with my refund.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have received complaint # [redacted] for [redacted].  After researching, we have determined Ms. [redacted] does not have an account with New Jersey E-Zpass.  We believe that her account is with New YorK EZpass.  Please advise [redacted] to contact New York E-ZPass via the web...

at www.ezpassny.com or via phone at [redacted]). We have also taken the liberty of forwarding this complaint to New York E-ZPass. Please have this complaint closed no further action is needed.

Complaint: [redacted]
I am rejecting this response because: I just spoke to [redacted] and he KNOWS NOTHING about resolving my complaint at all.
Regards,
[redacted]

We are in receipt of complaint [redacted] for [redacted], New Jersey E-ZPass can only credit charges 60 days from the date of the issuance of the first Account Statement reflecting the disputed charge per our Terms and Conditions. Since Mr. [redacted] was receiving bi-monthly statements he...

is given 120 days to dispute any charges however, for charges more than 120 day it should be directed to the corresponding agency. The plan that [redacted] is referring to is a plan that is only offered by [redacted] (NYSBA) and all funds that are collected for this plan has been forwarded to NYSBA. Mr. [redacted] should direct the complaint to NYSBA in order to be considered for additional credits more than 120 days old. New Jersey E-ZPass did credit Mr. [redacted] account in the amount of $102.00 which includes the latest charge for unused commuter trips in the amount of $17.00 charged on 6/23/2017 also, on 5/30/2017 we removed the plan in question off of Mr. [redacted] account. There is nothing more that New Jersey E-ZPass can do in this matter. If Mr. [redacted] like at his request we can forward this complaint to NYSBA on his behalf be contacting Bertram N[redacted] at ###-###-####

We are in receipt of complaint [redacted] for [redacted]. Per our conversation we advised Ms. [redacted] that the reason for the increase is due to her toll usage. Our system is set up to evaluate a customer’s toll usage and based on that information the replenishment amount is either increase or...

decrease within the first 45 days of opening an account and every quarter thereafter. We advised Ms. [redacted] that she used $291.80 in the first 45 days of her opening the account so this is why the account replenishment was increased to $220.00 from $25.00. As a courtesy we lower the replenishment amount to $50.00 and advise her that the account will still be evaluated at the end of the quarter. We would like to advise the customer that her account balance is negative $2.60. To avoid violations and/or having her account sent to a collection company she should make a payment to her account as soon as possible.If Ms. [redacted] has any more question she can call [redacted] at [redacted] or email him at [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me as it pertains to my original complaint.  However, yesterday (1/31/2018) I received ANOTHER incorrect $6.50 toll.  I have already submitted a service request via the E-ZPass website, and I can only hope that E-ZPass is a little more responsive than they have been in the past, and perhaps even try to find out why their system is overcharging me and no doubt countless other customers who may not be paying as close attention.  Hopefully I will require no further help from Revdex.com but only time will tell.
Regards,
[redacted]

We are in receipt of complaint [redacted] for Stephen [redacted]. We have expedited Mr. [redacted] refund request in the amount of $100.00. The customer should have it within 3 to 5 business days. We would like to apologize for the inconvenience and if Mr. [redacted] has any other concerns or...

questions please have him call Bertram [redacted] @ ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]