T D C Steel Frame Homes / D S S Construction

Revdex.com Case Number [redacted] Customer service is our TOP priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulationsI have personally monitored these calls, and the agent will receive the appropriate reprimand for the less than professional handling of the callDRS always want to acknowledge any concerns a consumer expresses regarding these type of mattersIt is certainly not a practice of Dynamic Recovery Solutions to intentionally harass or abuse any consumer Due to several business exchanges, it is possible that a mistake could have been made by contacting the consumer at this pointFurther, as a result of the turnover of accounts in the collections industry, oftentimes there is inaccurate information for contact purposesTypically any personal and/or contact information would be a part of the original contract that was sold into collections, including, but not limited to, telephone number, address, etc Consumer requested and itemized billing statement; by law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company MUST permanently cease in relation to this account Dynamic Recovery Solutions would like to extend our sincere apologies regarding this matter, and any inconvenience it may have caused the consumerPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dynamic Recovery Solutions, (DRS), has read Mr [redacted] ’ complaint and reviewed the accounts that have been placed with us by our clients It is DRS policy to cease all activity and communication with the consumer when we receive a complaint from your officeDynamic Recovery Solutions has located the accounts associated with Mr [redacted] ’ complaint and we will no longer service the accounts There will be no further contact from our office to Mr [redacted] In response to Mr [redacted] ’ concern about our legitimacy, Dynamic Recovery Solutions is a third party collection agency licensed in all applicable states to collect on past due accounts for our clients DRS always wants to acknowledge any concerns a consumer may express regarding these types of mattersIf Mr [redacted] has any further questions or concerns, we encourage him to contact our Chief Compliance Officer [redacted] ** [redacted] .com ) We do apologize for any inconvenience that Mr [redacted] may have experiencedRegards, [redacted] Compliance Representative

[redacted] Consumer Operations Director Revdex.com of the Upstate North Church Street, Suite C Greenville, SC Dear [redacted] , We have read Ms [redacted] ’s complaint and reviewed the account that has been placed with us by our client Customer experience is our top priority, and we are grateful that Ms [redacted] has brought to our attention that we have reached her in error We can assure Ms [redacted] she was being contacted in good faith believing it was a phone number in which we dialed could contact the account holderWe have removed the phone number listed on the account in question from our database We will not bother Ms [redacted] with this matter again Dynamic Recovery Solutions is a third party collection agency licensed in all applicable states to collect on past due accounts for our clients DRS always wants to acknowledge any concerns a consumer expresses regarding these type of matters If Ms [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] .com We do apologize for any inconvenience that Ms [redacted] may have experienced Regards, [redacted] Compliance Representative

[redacted] Consumer Operations Director Revdex.com of the Upstate North Church Street, Suite C Greenville, SC Dear [redacted] , We do understand that Ms [redacted] does not have knowledge of the creditor, and feels that she is a victim of identity theft Ms [redacted] will no longer be contacted by DRS concerning this account, and no information has been reported to the CBR Regards, [redacted] Compliance Representative

[redacted] Consumer Operations Director Revdex.com of the Upstate North Church Street, Suite C Greenville, SC Dear [redacted] , We have read Ms***’s complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions acknowledges Ms [redacted] disputes this debt wishes to no longer be contacted by Dynamic Recovery Solutions Per company policy when a complaint of this nature is received we cease all activity on the account in our office Should documentation on this account be available we will send it to Ms [redacted] and there will be no further contact from Dynamic Recovery Solutions In response to Ms***’s concern about Dynamic Recovery Solutions legitimacy, DRS is a third party collection agency licensed in all applicable states to collect on past due accounts for our clients DRS always wants to acknowledge any concerns a consumer expresses regarding these type of matters If Ms [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] .comWe do apologize for any inconvenience that Ms [redacted] may have experienced Regards, [redacted] Compliance Representative

Dear [redacted] , We have read Mrs***’s complaint and reviewed the accounts that have been placed with us by our clientPer company policy when a complaint of this nature is received from your office, we cease all activity on the account in our officeWe have notified our client of the consumer’s complaint with thorough documentationUpon review, Mrs [redacted] has a total of five (5) accounts in our officeThe agent that Mrs [redacted] spoke with did not update all five accounts by removing the numberDynamic Recovery Solutions has addressed these issues at hand with the agents that she spoke with and they have been reprimanded for their actionsPer Mrs***’s request, we have placed her telephone numbers onto our internal “Do Not Call” list and will no longer contact her in regards to this matterMrs***’s accounts will be returned to our client for further servicingDynamic Recovery Solutions will no longer service these accountsDynamic Recovery Solutions does not condone any fraudulent activity; deceptive acts, abuse or harassment of any form to a consumerDynamic Recovery Solutions is a third party collection agency licensed and bonded in all applicable states to collect on past due accounts for our clientsDRS always wants to acknowledge any concerns a consumer expresses regarding these types of mattersWe do apologize for any inconvenience that Mrs [redacted] may have experiencedRegards, Jeremy M*** Compliance Representative Dynamic Recovery Solutions, LLC PO Box [redacted] ¦ Greenville, SC (P) [redacted] ¦ (F) [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint First, although we are apart of a culture that is becoming more enlightened and accepting one, it is in no way acceptable to address me as (Ms.) as I am MALE and in no culture or language is [redacted] a name commonly given to femalesBackhanded insults are for children who do not know any better not for licensed and bonded companies subject to the CFR who have it in their purview to damage a persons whole lifeI mean really?!!??? It's a copy and paste form letter, they only had words to actually typeWhat are the odds of "accidently misspelling"(look at your keyboard, Does it seem possible to you?) the one word that would turn it into a childish insult? Secondly, sending my file back to their "client" does not address my complaint, it's just a thinly disguised ploy to start the whole process over againNor does it answer or address the points I stated in my complaint

[redacted] Revdex.com of Upstate South Carolina (Greenville, SC) North Church Street, Suite C Greenville, SC 29601- Dear [redacted] , We have read [redacted] complaint and reviewed the account that has been placed with us by our clientCustomer experience is our top priority, and we are grateful that [redacted] has brought this matter to our attentionWe have entered a request with the credit bureau agencies for the removal of the trade line in question on July 16, It can take anywhere from thirty to forty-five days for the bureaus to process this request If [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] at [redacted] We do apologize for any inconvenience that [redacted] may have experienced Regards, [redacted] Compliance Representative

[redacted] Revdex.com of Upstate South Carolina (Greenville, SC) North Church Street, Suite C Greenville, SC 29601- Dear [redacted] , We have read [redacted] complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions acknowledges that [redacted] is disputing this account and requesting no further contact Per company policy when a complaint of this nature is received, we cease all activity on the account in our office and the file is returned to our client If [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] at [redacted] We do apologize for any inconvenience that [redacted] may have experienced Regards, [redacted] Compliance Representative

[redacted] Consumer Operations Director Revdex.com of the Upstate North Church Street, Suite C Greenville, SC Dear [redacted] , We have read Ms [redacted] 's complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions acknowledges that Ms [redacted] would like to cease all communication with Dynamic Recovery SolutionsWe have removed her telephone number from our system, and will not contact Ms [redacted] again If Ms [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] .com We do apologize for any inconvenience that Ms [redacted] may have experienced Regards, [redacted] Compliance Representative

Dear [redacted] ,We have read Mr***'s complaint and reviewed the accounts that have been placed with us by our clientPer company policy when a complaint of this nature is received from your office, we cease all activity on the account in our officeDynamic Recovery Solutions acknowledges that Mr [redacted] would like more informationWe have notified our client of the consumer's complaint with thorough documentation.Based upon our review, DRS has two accounts in our office for Mr***On the first account our client reflects the original creditor as: " [redacted] PHYSICIANS" with a balance of $Our client reflects an open date of 08/08/On the second account, our client reflects the original creditor as: " [redacted] NEW" with a balance of $This account reflects an open date of 08/11/Dynamic Recovery Solutions has ordered validation on these accountsShould this be available we will send it to the consumer for their records and no further contact will be made by Dynamic Recovery Solutions in regards to this account.Dynamic Recovery Solutions does not condone any fraudulent activity; deceptive acts, abuse or harassment of any form to a consumerDynamic Recovery Solutions is a third party collection agency licensed and bonded in all applicable states to collect on past due accounts for its clientsDRS always wants to acknowledge any concerns a consumer expresses regarding these types of mattersWe do apologize for any inconvenience that Mr [redacted] may have experienced.Regards, Jeremy M***Compliance Representative

[redacted] Consumer Operations Director Revdex.com of the Upstate North Church Street, Suite C Greenville, SC Dear [redacted] , We have read Mrs [redacted] s complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions acknowledges that Mrs [redacted] is requesting no further contact This account has been placed in an inactive statusIn response to Mrs [redacted] s complaint, Media for this account has been ordered if media should be available it will be sent out to Mrs [redacted] and there will be no further contact from Dynamic Recovery Solutions If Mrs [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] comWe do apologize for any inconvenience that Mrs [redacted] may have experienced Regards, [redacted] Compliance Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint Dynamic recovery solutionsOriginal creditor: [redacted] credit service incCurrent owner : [redacted] LLCAccount: [redacted] Total:$701.27I demand one letter from your company saying that I don't own you or your client any money, since this is not the first time I got letter from you .I'll wait for days until I start with legal actions against Dinamic recovery solutions Regards, [redacted]

[redacted] Revdex.com of Upstate South Carolina (Greenville, SC) North Church Street, Suite C Greenville, SC 29601- Dear [redacted] , We have read [redacted] complaint and reviewed the account that has been placed with us by our clientCustomer experience is our top priority, and we are grateful that the [redacted] has brought this matter to our attentionDynamic Recovery Solutions (DRS) is a third party collection agency that services accounts for our clients, and does not engage in any fraudulent activity to misinform abuse or harass any consumer Per company policy when a complaint of this nature is received, we cease all activity on the account in our office and the file is returned to our client If [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] at [redacted] We do apologize for any inconvenience that [redacted] may have experienced Regards, [redacted] Compliance Representative

Customer experience is our TOP priority, and we are grateful that the consumer has brought this matter to our attentionTypically any contact information would be a part of the original contract that was sold into collections, including, but not limited to, telephone number, address, etcand unfortunately in this instance our information was inaccurate Per company policy when a complaint of this nature is received, the telephone number has been placed in a "cease & desist" statusThe consumer will receive no further contact from Dynamic Recovery Solutions regarding this matterWe would also like to extend our apologies for any inconvenience this may have caused on the consumer's behalfIf the consumer has any further questions or concerns, we encourage them to contact our customer service department at http:/ [redacted] or our toll free telephone number at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint Regards, [redacted] This does not tell me what to expectWhen I receive confirmation that it's off of my credit report and that I will receive the requested itemized billing or advised of a zero balance, I will consider this accepted

[redacted] Revdex.com of Upstate South Carolina (Greenville, SC) North Church Street, Suite C Greenville, SC 29601- Dear [redacted] We have read [redacted] complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions acknowledges that [redacted] is disputing this account and requesting no further contact Per company policy when a complaint of this nature is received, we cease all activity on the account in our office and the file is returned to our client If [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] at [redacted] We do apologize for any inconvenience that [redacted] may have experienced Regards, [redacted] Compliance Representative

[redacted] Consumer Operations Director Revdex.com of the Upstate North Church Street, Suite C Greenville, SC Dear [redacted] , We have read Mr [redacted] ’s complaint and reviewed the account that has been placed with us by our client Dynamic Recovery Solutions acknowledges that Mr [redacted] disputes this debt Per company policy when a complaint of this nature is received we cease all activity on the account in our office There will be no further contact from Dynamic Recovery Solutions In response to Mr [redacted] ’s concern about his credit, Dynamic Recovery Solutions has not reported to the credit bureaus, nor will we report anything in future In regards to Mr [redacted] ’s statement about our legitimacy Dynamic Recovery Solutions is a third party collection agency licensed in all applicable states to collect on past due accounts for our clients DRS always wants to acknowledge any concerns a consumer expresses regarding these type of matters If Mr [redacted] has any further questions or concerns, we encourage him, to contact our Chief Compliance Officer [redacted] com We do apologize for any inconvenience that Mr [redacted] may have experienced Regards, [redacted] Compliance Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Please note that even though I'm accepting your response that if your business doesn't follow your lettered response I will file again and take it to the next stepThank you for taking care of things on your side Regards, [redacted]