T-Mobile Usa Inc

March 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated March 10, regarding the above-referenced accountWe are glad to inform you that we have resolved all of Ms***’s concerns to her satisfactionT-Mobile regrets any inconvenience these matters may have causedT-Mobile records confirm that Ms*** is using an LG deviceOn March 3, 2016, Ms*** completed a warranty exchange and her account was charged a $service warranty processing fee which was credited on March 5, Furthermore, T-Mobile records indicate that on March 9, 2016, Ms*** was provided with a new LG device to replace her defective device at no additional costAdditionally, Ms*** was provided with a new Samsung Galaxy Core Prime at no cost and a bill credit in the amount of $as a one-time courtesyMs*** confirmed that she has received the Samsung Galaxy Core Prime device on March 11, and it is currently being used on the number ending in ***It is important to note that T-Mobile no longer offers subsidized or discounted handsetsCustomers may bring their own compatible device to T-Mobile or purchase handsets at full retail priceQualified customers may use the Equipment Installment Plan (“EIP”) whereby a down payment may be required at the time of purchase and the remaining cost is paid over a period of months through a series of installments added to the monthly billing statementAs such, the credits provided to Ms*** were done as a courtesyUpon speaking with Ms***, she indicated that she had been experiencing audio issues with her LG device; however this has improved after updating her System Identifying Module or SIM cardAdditionally T-Mobile applied a credit in the amount of $which is equal to two months of monthly recurring chargesMs*** has accepted this credit as a resolution to her concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCSal O*** Executive Response

April 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** T-Mobile Account Holder: *** ***Your File No*** T-Mobile Account No*** To Whom It
May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 16, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** *** ***, has designated *** *** as an authorized user of the accountT-Mobile records indicate that on November 29, 2015, Mr***’s account was opened with five lines of serviceUpon starting service, Mr*** elected to port his numbers from *** to T-MobileIt should be noted that at the time of the port, Mr*** requested that all five of his *** numbers be ported however due to an inadvertent error, only four lines were ported in to T-MobileThe fifth line was created as a new number for a mobile broadband lineAs such it left a line active with *** that Mr*** was responsible for payingAccordingly, Mr*** is requesting that T-Mobile reimburse him for all charges he has paid for the line in question from the time the port in was requestedPlease note that T-Mobile has been in contact with Mr*** on numerous occasions, and has requested that Mr*** either fax or email his *** billing statements that reflect the charges in disputeAs of the date of this letter T-Mobile has yet to receive the above mentioned billing statements from Mr***T-Mobile is happy to grant Mr***’s request for reimbursement however we require the above mentioned *** invoicesIn order to remain eligible for this offer, Mr*** will need to provide our office with the requested documentation within days from the date of this letterWe look forward to hearing from him and resolving his concerns in fullBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCJames HExecutive Response

Tell us why here
October 25,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***-***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 11, 2017, regarding the above-referenced accountPlease note, that T-Mobile has confirmed that Ms*** and Ms***-*** is one in the same person
In Ms***’s letter to your office, she indicates that her family is not able to use service with their handsets in or around their homeWe regret any coverage issues Ms*** experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areas as there are several factors and conditions that may interfere with actual service, quality, and availability
T-Mobile records confirm that Ms*** activated her T-Mobile service on July 14, 2017, and is subscribed to the T-Mobile ONE Unlimited Family rate plan with a total of five voice lines, and two digits linesAt the time of activation, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two Samsung Prime handsets, a Samsung Galaxy SPlus handset, an LG Ghandset, and an Apple iPhone handsetAccordingly, Ms*** was asked to make a down payment in the amount of $and agree to a series of monthly installments in the amount of $
It is important to note, as of the time of Ms***’s purchase, T-Mobile provided a 14-day return period, which allowed Ms*** to use the equipment and service to see if the equipment and coverage met her needsIf the equipment or the coverage was not acceptable, the equipment could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable EIP entered into at the time of the original purchase
As the coverage does not meet Ms*** and her family service needs, in an effort to amicably resolve this matter, T-Mobile has agreed to refund any EIP payments previously remitted and waive any remaining EIP obligations, provided only that Ms*** returns her devices to T-Mobile within days from the date of this letter with the instructions provided to her via emailAdditionally, if Ms*** was eligible for a T-Mobile offer to reimburse her early termination fees with another provider when she activated service with T-Mobile, we will continue to honor such reimbursement offer after cancellation of her serviceT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Lupe C***
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for helping with this matter.Sincerely, *** ***

June 3, 2015FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re: *** *** *** Your File No*** T-Mobile Prepaid NoXXX-XXX-*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondencedated May 28, 2015, regarding the above-referenced account In an effort to resolve this matter amicably, T-Mobile spoke with Ms.*** on May 28, and resent the mobile device unlock code with instructionsto unlock the handset. T-Mobile regretsany inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaintagainst T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, pleasefeel free to contact me at the address below or *** *** *** Very truly yours, T-MOBILE USA, INC. *** **Executive Response

December 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated November 29, regarding the above-referenced accountT-Mobile certainly regrets to hear that Ms*** has concerns about the Equipment Installment Plan (“EIP”) payoff payment made to her account and how that payment has impacted the account balancePlease note that when a customer initiates an EIP payoff and remits an additional payment toward their outstanding EIP, the payment is posted to the account immediately and impacts the outstanding balance at that time while the associated charge to close the EIP does not generate and post to the account balance until the end of the billing cycleMs*** contacted T-Mobile on November 30, 2016, at that time our Customer Care team explained the EIP payoff and as a courtesy applied a credit totaling $80.56, reducing her balance to $77.01, due December 17, This credit was applied in order to amicably resolve Ms***’ concerns with EIP payoff confusionAdditionally, in a further effort to resolve Ms***’ concerns, upon speaking with her on December 5, 2016, T-Mobile removed the remaining balance owed on her Samsung OnPlease note the EIP was closed with no balance owed on the device, allowing Ms*** to keep the Samsung OnT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCSharon B*** Executive Response

Revdex.com:
Thank you so muchBut after I told the company I filed a complaint they quickly resolved the problem and removed the chargesYou can cancel the complain

July 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 25, 2017, regarding the above-referenced account. T-Mobile regrets that Ms*** had concerns with the information that she received recently when she called Customer Care. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care T-Mobile was able to speak with Ms*** on July 6, and we discussed her concerns with her recent experiences with Customer Care and we went over her billing concerns; in detail. Ms***’s account is currently active with two mobile voice lines of service and one Mobile Internet (“MI”) line of service. Ms***’s account subscribes to our T-Mobile ONE Family All in One promotional rate plan, with taxes included, for $per month for two lines of service. Ms***’s voice lines ending in *** and *** each subscribe to the optional Premium Handset Protection (“PHP”) with Mobile Security for $per mobile number per month. Ms***’s MI line of service ending in is subscribed to our T-Mobile ONE Tablet plan for $per month. However, since Ms*** has at least one active voice line of service with the MI line of service, she receives a monthly billing discount in the amount of $per month toward the MI monthly access charge. For the monthly access charges and optional PHP monthly charges, Ms***’s monthly billing statement is $159.00. Ms*** also has a total of eight Equipment Installment Plans (“EIP”) and one JUMP! On Demand lease, the monthly equipment charges total $153.38. With the monthly equipment charges, monthly rate plan charges and optional PHP, Ms***’s monthly billing statement totals $312.38; before additional usage charges and fees. T-Mobile reviewed Ms***’s billing statements and confirmed that she is being billed accurately for the services to which she subscribes. T-Mobile reviewed Ms***’s account and since May 2017, courtesy credits totaling $have been issued to Ms***’s account from Customer Care for her previous concerns. T-Mobile respectfully declined to issue additional courtesy credits to Ms***’s account. T-Mobile appreciates Ms***’s business and we regret any inconvenience that she may have experienced Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response

August 8,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 1, 2017, regarding the above-referenced accountPlease note upon contacting Ms*** on, August 4, 2017, T-Mobile has confirmed that *** *** and *** *** are one and the same
T-Mobile regrets that Ms*** has concerns with her final balance of $T-Mobile records indicate that on September 22, 2014, Ms*** activated her mobile number ending in Please be advised that as of December 23, 2014, Ms*** was subscribed to the Select Choice Unlimited Talk, Text, and 30MBs of Data rate plan for a monthly charge of $MsWilliams paid $per month for the unlimited data with 7GB of hotspot feature for her lineTherefore, Ms***’s monthly recurring rate plan and feature charges were $before tax
T-Mobile records confirm that Ms***’s billing cycle ran from the 23rd of the month to the 22nd of the following month, with payment due on the 15thT-Mobile records indicate that on April 16, 2015, MsWilliams’ account was cancelled when she ported her mobile number to another service providerT-Mobile provided MsWilliams with a final billing statement dated April 23, 2015, reflecting a balance of $188.73, which was due on May 15, This balance consisted of service charges, applicable taxes and feesPlease note that $was past due charges for monthly access for services rendered through April 22, 2015, applicable taxes and fees
Furthermore, T-Mobile records confirm Ms*** was provided with a revised final bill dated May 23, 2015, reflecting a balance of $722.52, which was due on June 15, This balance consisted of a non-return fee, restocking fee, applicable taxes and feesT-Mobile records further confirm that on July 28, 2015, the non-return fee was adjusted in full in the amount of $The credit reduced the account balance to $
As Ms***’s account remained past due, on June 25, 2015, the account was referred to Southwest Credit Systems for collection attemptsT-Mobile records indicate that as of February 27, 2016, Ms***’s account was reassigned to Enhanced Resource Centers
T-Mobile respectfully declines Ms***’s request to remove the account from collections and delete any negative credit reporting as the balance on the account is valid and owedHowever, upon speaking with Ms***, on August 4, 2017, T-Mobile credited the restocking fee in full as the device was confirmed to be returned and the account balance reduced to $Please note Ms*** was advised that she may make a payment toward the account balance by contacting T-Mobile Customer Care at 877-453-or Enhanced Resource Centers at 800-501-
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care teamT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Abigail ***-R*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

July 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Prepaid NoXXX-XXX-*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 15, 2017, regarding the above-referenced prepaid number. T-Mobile is pleased to report that Mr***’s concerns have been addressed and resolved to his satisfaction T-Mobile regrets any inconvenience to Mr*** regarding his handset exchange. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer Care T-Mobile records reflect that Mr*** purchased his Samsung Jhandset on July 28, 2016. Provided with that purchase was a one-year limited warranty offered by T-Mobile on behalf of the handset manufacturer during which the handset may be approved for an exchange following the appropriate troubleshooting with Customer Care. For our pre-paid customers and those customers subscribed to the Simple Choice No Credit Check rate plans, T-Mobile offers a post-exchange process which requires customers to return their non-working equipment to the Return Center and then, upon receipt and scanning of the non-working handset in the Return Center, that customer receives a replacement handset in the mail. Please note that it typically takes approximately days from the date the non-working handset is scanned into the Return Center for a replacement to be shipped. If the Return Center does not receive the equipment within days of Customer Care placing the order for a replacement, the order is cancelled. T-Mobile records do not confirm Mr***’s handset has been received at the warehouse and as such a replacement has not been sent to Mr*** As a gesture of goodwill and in an effort to amicably resolve this matter, on July 18, 2017, T-Mobile provided a free Samsung Jhandset to Mr***. Mr*** should receive the handset within five to seven business days. T-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Mercedes V*** Executive Response

April 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 5, 2017, regarding the above-referenced account. We are pleased to report that we have addressed Mr***’s concerns to his satisfaction T-Mobile’s goal is to provide exceptional service for all of our customers, and we regret any concerns experienced by Mr*** during his equipment returnAccording to our records on December 29, 2016, Mr*** activated an account with the purchase of an Apple iPhone 6S Plus through our Equipment Installment Plan (“EIP”) Regrettably, on December 29, 2016, Mr*** cancelled his account when he ported his number to a new service providerIt is important to note that if customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statement. This information is disclosed within the EIP agreement provided at the time of purchase. Therefore, when the account was canceled on December 29, 2016, the remaining EIP balance of $was accelerated and posted to the final billing statement dated January 2, Our records further reflect that Mr*** returned the device to our retail location on January 3, However, due to an inadvertent system error, Mr***’s account was not adjusted accordingly for the remaining EIP balancePlease be advised that customers returning equipment may be assessed a restocking fee at the time the return is processed. This fee is disclosed in both our Terms and Conditions and detailed in our Return Policy, which is displayed in our retail locations as well as online at t-mobile.com. As stated in our Return Policy: “You will also be required to pay a restocking fee as follows: The restocking fee is $for advanced, data-focused devices that are designed for Web browsing (e.g., tablets, notebooks, etc.); the restocking fee is $for “smart phone” devices, which are high-end phones that are designed for Web and social media use in addition to standard phone features such as voice and text messaging; and for all other devices, the restocking fee is $(e.gbasic phone devices, data sticks, etc.).” Based upon the above, it is our position that the restocking fee assessed when Mr*** returned his device on January 3, 2017, was valid. Due to non-payment, on March 25, 2017, T-Mobile began the process of enlisting the assistance of a third party to collect the balanceMr***’s account was referred to Amsher Collection Services, Incto collect the balance of $consisting of the accelerated EIP balance and the prorated monthly access charges and taxes Nevertheless, on April 7, 2017, T-Mobile investigated Mr***’s concerns for the return and corrected the inadvertent system error by issuing a credit of $T-Mobile also issued a onetime credit of $for the prorated monthly service charges and taxes, leaving the account closed with a zero balanceIn addition, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this account. Please note that it may take up to days for the credit report to be updated Finally, as a courtesy, and in an effort to amicably resolve Mr***’s concerns, we have also issued a refund for the $restocking fee in the form of a prepaid debt card to Mr***’s mailing addressHe should receive the card within business daysPlease note that on April 7, 2017, T-Mobile contacted Mr*** and presented this offer as resolution to their concerns which he has accepted and considers this matter resolved to his satisfaction Again, we apologize for the inconveniences this has caused Mr*** and genuinely appreciate his patience while we addressed his concerns Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christina S*** Executive Response

July 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated June 29, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience Ms*** may have experienced in regards to our Samsung Galaxy SBuy One Get One (“BOGO”) promotionThe promotion was as follows: from March 11, 2016, to March 17, 2016, postpaid customers who bought a Samsung Galaxy Sor Sedge could get another Sor Sedge of equal or lesser value for free (full retail price before taxes) when they activated a new line of service on the same accountActivations and device purchases could occur on different days but both needed to be completed between February 23, 2016, (when Samsung Galaxy Sand Sedge pre-orders started) and by end of day March 17,
T-Mobile records indicate on March 15, 2016, order number *** was placed for a Samsung Galaxy Sedge 32GB device for $before taxesOn March 16, 2016, order number *** was placed for a second Samsung Galaxy Sedge 32GB device for $On March 15, 2016, Ms*** also activated a new number ending in As such Ms*** did qualify for the promotion
On July 11, 2016, T-Mobile spoke with Ms*** and verified she met the above qualifications for the BOGO promotionWe offered to send her a prepaid refund card in the amount of $for the cost of one of the Samsung Galaxy Sdevices before taxMs*** accepted our resolution and was advised to please allow seven to ten business days to receive the prepaid MasterCard
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCDaniel R*** Executive Response

Revdex.com: I spoke to a gentleman from the corporate office at T-MobileAlthough I don't agree with everything that he said I went ahead and paid the $ Even though I still cannot honestly say that I owed that money With that though they did take all negative reporting off of my credit report from their company So no I am not satisfied but the issue is resolvedI do not recommend T-Mobile services to anybody Your contract that they put out our sneaky and underhanded and their customer service is terrible.Sincerely, *** ***

January 26, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence January 6, 2018, regarding the above-referenced account. Please be advised that T-Mobile made attempts to contact Ms*** and we were able to speak with her on January 25, 2018. T-Mobile is pleased to inform you that upon speaking with Ms***, she confirmed that her concerns have been resolved to her satisfaction.T-Mobile regrets any ongoing concerns Ms*** had regarding the account and we appreciate the opportunity to address her concerns. T-Mobile records indicate that on September 29, 2017, Ms*** activated the account and is subscribed to the T-Mobile ONE Taxes Included rate plan at a cost of $per month which includes two voice lines of service, unlimited messages, unlimited minutes, and unlimited data at up to 4G/LTE speeds depending on device capability. Please be advised Ms*** is eligible for a $per month per line discount if she is enrolled in the AutoPay feature, which at this time, T-Mobile records indicate that she is not enrolled. Ms*** presently has two active voice lines of service with mobile numbers ending in and 0695. Additionally, Ms*** elected to add the Premium Device Protection feature at a cost of $per month to the mobile numbers ending in and 0695. Therefore, Ms***’s monthly recurring charges are $per month plus applicable taxes, fees, added features, and equipment. It is important to note that the rate plan Ms*** is subscribed to is not eligible for a military discount. In Ms***’s correspondence to your office T-Mobile records indicate that on September 30, 2017, Ms*** qualified for and took advantage of T-Mobile’s EIP offering. Ms*** purchased a ZTE ZWQuartz Smartwatch for the total purchase price of $plus applicable taxes and fees. At the time of purchase, Ms*** was required to remit a down payment in the amount of $144.00; and, she agreed to a series of 24-monthly installments in the amount $2.00. It is important to note that upon speaking with Ms***, she stated that the ZTE ZWQuartz Smartwatch was purchased fraudulently by someone she is acquainted with. As such, in cases where the account holder of record claims they did not purchase the equipment, T-Mobile requires that party to file a police report naming the responsible party. This may be sent to my attention at the address listed below, faxed to 505-998-3796, or emailed to carlos.t***@T-Mobile.com. Upon receipt, T-Mobile will review this matter further and apprise Ms*** of our findings.T-Mobile Fraud ManagementSE 38th St #089Bellevue, WA 98006Should Ms*** have any questions regarding the account or the information provided, she may contact our office at the number listed below, or our Customer Care at 800-937-8997. T-Mobile regrets any inconvenience to Ms***.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Carlos T***Executive Response

March 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt
of your correspondence dated March 12, 2016, regarding the above-referenced accountPlease be advised that we have made several attempts to contact *** ***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letter T-Mobile regrets any concerns *** *** experienced regarding her recent handset purchaseOur records indicate that on December 5, 2015, *** *** entered into a Jump! On Demand lease with the purchase of a Samsung Note Gigabyte devicePlease be advised that JUMP! On Demand is a leasing, not purchasing, program that breaks a phone’s cost down into equal monthly payments with zero down upfrontOnce customers are in JUMP! On Demand, they can swap out for a new phone up to three times per year without having to pay to upgradeIf customers don’t upgrade (swap), at months they will have the choice to either trade in or buy the phone for the remaining balance of what it would cost at full retailThe Jump! On Demand lease program is not recommended for customers who want to keep their equipment for an extended period of time and T-Mobile regrets any misunderstanding at the time of *** ***’s visit to the T-Mobile storeIn an effort to amicably resolve this matter, T-Mobile has agreed to create a new Equipment Installment Plan for *** *** in the amount of $779.99, the purchase price of the Samsung Galaxy Note 5, and to remove the Jump! On Demand lease charges from her T-Mobile accountAdditionally, T-Mobile has agreed to apply an adjustment of $to *** ***’s new Equipment Installment Plan which represents the monthly charges *** *** has paid towards her equipment thus farT-Mobile requests that *** *** contact me at the number listed below to accept our offerBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCMartin G*** Executive Response

April 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 25, 2017, regarding the above-referenced account
T-Mobile regrets Mr***’s concerns regarding his account billingOur records confirm that on November 25, 2016, Mr*** qualified for and participated in our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone device and a LG Kdevice
T-Mobile records indicate that on February 23, 2017, Mr*** initiated an EIP early payoff for the Apple iPhone device and LG Kdevice with payments totaling $As of that date, the remaining EIP balances for the two devices were paid in fullHowever, it is important to note that the $EIP early payoff did not include the $in EIP charges assessed on the billing statement dated February 8, as the bill was created prior to the EIP payoff
Mr***’s billing statement dated February 8, totaling $consisted of monthly access charges for the billing period of February 9, 2017, through March 8, 2017, the above mentioned monthly EIP charges of $32.30, and applicable taxes and fees which had a due date of March 1,
Please be advised that on February 25, 2017, Mr*** canceled his account when he ported his mobile numbers to another service providerThe following billing statement dated March 9, 2017, consisted of a past due balance of $146.85, systematic account credits totaling $for service charges after the date of cancellation on February 25, 2017, and new charges totaling $for usage charges and applicable taxes and feesIncluding the past due balance, credits for service charges, and new charges, Mr***’s total balance due was $It is T-Mobile’s position that the $balance, assessed for the billing period of February 9, 2017, through February 25, 2017, is valid and owed
Further review of the account confirms that at the time Mr*** initiated an EIP for the above mentioned LG Kdevice, T-Mobile was offering the Fall LG Smartphone promotion which provided customer who purchase an LG Kdevice at no cost after monthly EIP credits on a qualifying rate planRegretfully, as Mr*** was not on a qualifying rate plan, he did not meet the requirements for the Fall LG Smartphone promotion
However, as a one-time courtesy and in an effort to amicably resolve this matter, T-Mobile has agreed to waive the remaining $balanceAccordingly, as of the date of this letter, Mr***’s account remains closed with a zero balance
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail location
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Alberto V***
Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please be aware, your company has confirmed receipt of the tablet and we do have the tracking number and proof of deliveryWe appreciate your prompt resolution of this matter.
Sincerely,
*** ***

Complaint: ***
From: *** *** [mailto:***@twc.com]
Sent: Tuesday, September 20, 8:AM
To: Complaints
Subject: Please help! Resolution never came for Complaint #***
Good Morning Revdex.com,
I find myself still in need of your help. My previous complaint
#*** was closed with the assumption that T-Mobile was going to refund the amount of $as per their reply on August 19th, 2016. I have not seen or heard from them since I was told to expect a MasterCard refund in the mail in 10-days. T-mobile tracks this the transaction
on their correspondence as Re:*** *** Your File No***
T-Mobile Prepaid NoXXX-XXX-***
The reason I had not responded any more to Revdex.com was waiting for the resolution to arrive. It has not. Please reopen this complaint until T-Mobile has actually sent the refund. I would appreciate help and correspondence to T-Mobile to Christina S*** Executive Response (the T-Mobile representative that answered the complaint) to brings conclusion to this transaction for all of us
Once again, I am;
*** ** *** *** *** *** *** *** *** ***

August 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 1, 2017, regarding the above-referenced accountT-Mobile is pleased to report to your office that upon speaking with Mr***, we have resolved the matter to his satisfaction
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail location
T-Mobile regrets any concerns Mr*** experienced with his T-Mobile accountT-Mobile records confirm that Mr*** activated two SyncUp drive devices on June 24, 2017, on mobile numbers ending in *** and ***Mr*** purchased the two SyncUp drive devices through our Equipment Installment Plan (“EIP”) program, wherein he was required to remit a payment for the taxes on the full retail price, and agreed to monthly installments in the amount of $per deviceMr*** also paid $plus tax per SIM card upon activationT-Mobile records confirm Mr*** paid a total of $on the date of activation
It is important to note that Mr*** is billed by a system known as “bill current.” This means that charges for his rate plan are billed in advance of the service being provided and become due within that billing cycleT-Mobile has aligned our billing with the standard of all carriers which takes many factors into play including covering the costs associated with complying with porting regulations, simplification of final billing, and the billing system standard
Mr***’s billing statement dated July 14, 2017, reflects total charges of $in monthly access charges for services prior to July 14, 2017, and for services from July 14, 2017, through August 13, 2017, for the two SyncUp drive lines, and includes EIP charges of $per device
It is important to note that customers returning equipment may be assessed a restocking fee at the time the return is processedThis fee is disclosed in both our Terms and Conditions and detailed in our Return Policy, which is displayed in our retail locations as well as on-line at www.T-Mobile.com
On August 4, 2017, T-Mobile contacted Mr***, and discussed his concernsT-Mobile cancelled the two SyncUp drive mobile numbers effective that dayIn an effort to amicably resolve the matter, T-Mobile offered a total credit of $as a gesture of goodwill covering the costs associated with the purchase, previously billed charges, and upcoming prorated amounts on his next billing statement as the lines were cancelled during our phone conversationMr***’s account remains active with a credit balance of $Pursuant to our conversation, Mr*** considers the matter resolved, and has no further concernsT-Mobile regrets any inconvenience to Mr***, and we appreciate his business
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Adrianne F*
Executive Response