T-Mobile Usa Inc

December 6,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
*** *** *** ***
*** *** *** ***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 25, 2017, regarding the above-referenced account
T-Mobile regrets any concerns that *** *** may have regarding adding service to his Apple iPad tabletPlease be advised that T-Mobile offers the T-Mobile ONE Tablet rate plan for $a monthThis rate plan provides unlimited messaging and high-speed data service, plus a variety of Un-carrier benefits to postpaid customer tablets, data sticks and netbooksIn addition, please note that upon combining a Mobile Internet (MI) line with a Voice line of service, the MI rate plan automatically receives a $monthly discount reducing the monthly cost to $
Additionally, customers may enroll in the AutoPay feature to receive an additional $monthly discountAutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerIt must be noted that T-Mobile does not offer free MI service
However, in an effort to amicably resolve this matter, upon speaking with *** *** on November 27, 2017, T-Mobile offered him two months of free MI service upon activating the MI lineT-Mobile asks that *** *** activate the MI line of service within days from the date of this letter to receive the two months of free service*** *** may contact us via email at ***@T-Mobile.com or at the number provided below when he completes the activation to receive the adjustmentsT-Mobile regrets any inconvenience to *** *** and we appreciate his business
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** ***

July 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 12, 2017, regarding the above-referenced account
We regret hearing of the complications Mr*** has recently experienced while attempting to return the equipment purchased for a full refundOur records indicate that on May 22, 2017, Mr*** visited a T-Mobile retail location and purchased an iPhone Black GB and an iPhone Gold GB in the amount of $plus taxes and fees for each deviceMr*** was also charged a $depositOur records indicate that a refund in the amount of $for the deposit was processed on June 16, and sent to the address on file
Upon speaking with Mr*** on July 20, 2017, we have confirmed that he is still in possession of both handsetsIn an effort to amicably address Mr***’s concerns, although outside the allotted return period, T-Mobile agreed to process a full refund for the devices with the understanding that Mr*** would return the two iPhone devices within days along with the accessories, in like-new condition, to the following address:
T-Mobile USA, Inc
C/O Felicia P***
P.OBox
Albuquerque, NM
T-Mobile recommends sending the handsets via the United States Postal Service as some delivery companies do not deliver to P.OBoxes, and to request a tracking number when shippingWe ask that Mr*** please include his account information, handsets, batteries and chargers within the box and that he disable the “Find my iPhone” applicationIf the handsets are damaged they will be returned to Mr*** and the charges for the devices will be considered valid
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail location
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Felicia P***
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and agree that the issue has been resolved satisfactorilySincerely, *** ***

Tuesday - August 14, 2017 To: Revdex.com Northwest First of all, thanks Revdex.com for taking this complaint. For me, this issues has been resolvedI am satisfied that I have my phone back and not paying anything and that’s all I wanted T-Mobile had given me choices either Samsung or Samsung 7-Edge as replacement, and I choose Samsung 7-Edge and I am using the cell phone now. Also they gave me credit of $113.00.“ T-Mobile records confirm that, on July 22, 2017, Ms*** utilized our Equipment Installment Plan ("EIP") with the purchase of a Samsung Galaxy Shandset for an amount of $750.00. Ms*** remitted a down payment of $and agreed to a series of monthly installments of $30.00.”The above quote in red letters from T-mobile response is not accurate: My counterpart: the salesperson in that particular store didn’t discuss in the beginning of the transaction that I had to pay $cash as part of the traor I had to pay $as monthly installment for months As you know my old phone Swas fully paid in Aug 2016. I will not going back to that store anymore. Revdex.com, I really appreciated you take this matter seriously. Overall, this issue had been resolved. Sincerely yours, *** ***
*** *** *** **
*** ***

October 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 6, 2015, regarding the above-referenced accountT-Mobile regrets any inconvenience that Ms*** may have experienced regarding her billingT-Mobile records confirm that on September 23, 2014, Ms*** was sent a Cellspot signal booster in an attempt to resolve issues she was experiencing with coveragePlease be advised that T-Mobile has completed an investigation, and has determined that we did not receive the signal boosterPlease note that the Cellspot signal boosters are T-Mobile owned devicesHowever, if not returned upon cancelation of service, there is a $non-return fee that is assessed to the accountAs T-Mobile records confirm that the signal booster was not received, Ms*** account was correctly assessedIn an effort to amicably resolve Ms*** concerns, T-Mobile has issued a credit in the amount of $325.00, equivalent to the non-return fee referenced abovePlease note that Ms*** account remains cancelled with a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCRuben A*** Executive Response

December 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 11, 2016, regarding the above-referenced account. Please be advised that we have made several attempts to contact Ms***, which have proven unsuccessful. As such, T-Mobile will make every effort to address her concerns within this letter and will forward a copy to Ms***
We regret hearing of Ms***’s concerns with our Tablet on Us. Starting November 11, through November 20, 2016, eligible customers who purchase a LG G Pad, Samsung Tab E or Tab A on a GB or higher Mobile Internet plan could receive the tablet for free via promotional Equipment Installment Plan (“EIP”) bill creditsAdditionally, due to the overwhelming response to the offer, T-Mobile extended the promotion to include the dates from November 24, 2016, through November 29,
Our records reflect that on November 22, 2016, Ms*** activated three Mobile Internet lines of service on our T-Mobile ONE tablet rate planAt the time of activation Ms*** did not receive equipment with her activation but purchased three System Identifying Module (“SIM”) cards to activate the linesOn November 25, 2016, Ms*** took advantage of our Tablet on Us promotion, purchasing an LG G Pad in the store and placing a second order for a Samsung Tab E to be shipped to her mailing address
It is important to note that e-Signature authorizations by billed parties and/or authorized users are required for all new EIP device agreements processed in Customer Care and Retail (Ship-To) channelsOrders that require e-Signature acceptance are not considered final until e-Signatures have successfully been completedAs Ms*** e-Signature was not completed, her order was cancelled on November 29, We apologize if Ms*** was not fully informed of her requirements needed to complete the order
Nevertheless, it would be our pleasure to assist Ms*** in taking advantage of this amazing promotion for the above mentioned tablets and ask that she contact me directly at the number below within 30days of this letter to complete her order
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Christina S***
Executive Response

August 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 17, 2017, regarding the above-referenced file number. Please be advised after several attempts, T-Mobile was unsuccessful in reaching Ms***. Please be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accounts. Investigation of this issue has confirmed that Ms*** is not an authorized user on the account which is associated with the mobile number she provided. Please be advised that the account holder of record may add Ms*** to the account by contacting T-Mobile Customer Care hours a day at 1-800-937-8997. Additionally, the account holder may have one of the authorized users on the account contact me at the number below to discuss this matter further. T-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Nicole C*** Executive Response

September 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 15, 2017, regarding the above-referenced accountT-Mobile is pleased to note that we have successfully resolved Mr***’s concern to his satisfaction
T-Mobile regrets any concern Mr*** had regarding the activation of an account under his name with T-MobileOn July 20, 2017, Mr*** purchased a Samsung Galaxy Jhandset on an Equipment Installment Plan (“EIP”) at a rate of $per month for monthsIn order to finance the handset, Mr*** activated a single line account with our T-Mobile ONE rate plan at a cost of $per month including tax and with the ONE Plus add on for $per month including tax
On August 15, 2017, Mr***, visited a retail location and paid off the remaining EIP balance in full for the Samsung Galaxy JhandsetOn August 27, 2017, Mr***’s account was suspended for non-payment of the first monthly balance of $On August 28, 2017, T-Mobile’s Financial Care department contacted Mr*** in an attempt to collect a payment and to restore his servicesT-Mobile records reflect that Mr*** advised our representative that it was not his intention of having serviceThe Financial Care representative canceled Mr***'s account on that day
Please be advised that Mr***'s bill cycle started on August 21, 2017, in turn posting a balance in the amount of $which revised the account balance to $
In an effort to amicably resolve Mr***’s concern, T-Mobile offered to waive the balance in full and issued a credit in the amount of $which in turn revised the account balance to zeroT-Mobile regrets any inconvenience this matter may have caused Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Juan C***
Executive Response

Complaint: ***
I am rejecting this response because: The new plan is not what T-mobile told me as far as streaming and unlimited data in addition my ex insists that er equipment was removed from my account and is on hers as we have requested over a dozen timesshe is insisting she is paying for it on her account yet it is still on mine in addition I was chardged dollars for her account in this billing cycle
Sincerely,
Richard L***

March 21,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 10, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience to Ms*** regarding her account suspension and her financial account being overdrawnT-Mobile records confirm that Ms***’s billing cycle ran from the 20th of the month to the 19th of the following month, with payment due on the 12thPursuant to T-Mobile policy, customers may be suspended when payment in full is not received by the payment due dateCustomers can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on their billing statement remittance slip
T-Mobile provides Ms*** with calls, text messages and a billing notification providing the payment due dateAs payment was not received timely, T-Mobile suspended the account’s ability to place outbound callsAs stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessed
T-Mobile records indicate Ms***’s current balance is $which includes her unpaid monthly recurring charges from her November 20, 2016, billing statement through her current billing statement dated February 17, Please note, that Ms*** has carried a past due balance on her account for several months
In reviewing her account, Ms*** has a pending credit of $for her restore from suspension fees which were applied to her billing statement dated February 20, As such, Ms***’s balance will be updated to $once the credits have been appliedFurthermore, Ms***’s account was suspended on March 9, 2017, for non-paymentAs Ms***’s past due balance is considered valid and owing, it is T-Mobile’s position that she must remit payment in full to restore service to her account
T-Mobile has extensively reviewed Ms***’s account and unfortunately was unable to substantiate her claim of making a payment arrangement prior to her account suspensionFurthermore T-Mobile has found that Ms*** has failed or deleted her last payment arrangements
Lastly, Ms***’s last payment was remitted on February 10, 2017, in the amount of $However, T-Mobile has no notations of Ms*** contacting T-Mobile to dispute her payment or any other payment remitted prior to February 10, Ms*** may contact me directly at the number listed below to provide further details about her disputed paymentT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Martin G***
Executive Response

July 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated June 29, 2017, regarding the above-referenced accountWe are pleased to report that we have resolved the matter to Ms***’s satisfaction
T-Mobile regrets that Ms*** has concerns regarding her recent accessory purchaseT-Mobile records reflect that on June 4, 2017, that Ms*** purchased an Otterbox handset cover at a cost of $plus applicable tax and a PureGear screen protector at a cost of $plus applicable taxThe total for these items was $and this amount was billed to Ms***’s accountT-Mobile records do not reflect this order was to be on our Equipment Installment Plan (“EIP”) or that the order was to be cancelled
However, as a gesture of goodwill and in an effort to amicably resolve the matter, on July 3, 2017, T-Mobile credited the amount billed to the account for these accessoriesMs*** may retain the items at no costWe regret any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
David T*** Executive Response

February 5, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No***To
Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 23, 2018, regarding the above-referenced account. Please be advised that *** *** is an authorized user on *** ***’s account. Please note that we have made attempts to contact Ms***, which have proven unsuccessful. As such, T-Mobile will make every effort to address Ms*** concerns within this letter.T-Mobile regrets any concerns Ms*** has regarding receiving billing statements. Upon review of this matter, T-Mobile was unable to locate an account listing Ms*** as the billing responsible party using the information provided in her correspondence to your office. In order to investigate this matter further, T-Mobile will need the T-Mobile account number or the mobile number of the subscriber in order to locate the account. As such, T-Mobile is unable to investigate Ms***’ concerns until this information is provided. Therefore, T-Mobile considers this matter closed and will re-open the investigation once the documentation is provided. T-Mobile regrets any inconvenience to Ms***.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Christopher R***Executive Response

August 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 15, 2017, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is *** ***, and that she has designated *** *** as an authorized user of the account T-Mobile regrets any concerns Ms*** has experienced regarding future-dated payment arrangements made on the account. Our records confirm that on August 3, 2017, Ms*** set up a future-dated payment arrangement via www.T-Mobile.com wherein she scheduled a future dated payment to be made on August 13, 2017, in the amount of $165.72. T-Mobile records confirm that, on August 10, 2017, an automated message was sent to Ms*** to remind her of the forthcoming payment. Please note that payment arrangements which are set up with scheduled dates cannot be changed or deleted on the same date the payment is scheduled to be withdrawn. It is T-Mobile’s position that the payment was withdrawn in accordance to the payment arrangements accepted on August 3, Pursuant to Ms***’s request, on August 16, 2017, T-Mobile refunded the payment in the amount of $165.72. As a courtesy to Ms***, and in an effort to amicably resolve the matter, on August 17, 2017, T-Mobile applied a courtesy credit in the amount of $toward the account for the amount of the payment. The account remains active with a balance of $which consists of past due charges from the billing statement dated July 21, 2017, monthly access charges, monthly EIP charges, applicable taxes, and fees from the billing statement dated August 21, due on September 13, 2017. T-Mobile recommends that Ms*** contact Customer Care or visit www.T-Mobile.com for payment arrangement options to avoid service interruption. T-Mobile regrets any inconvenience to Ms***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Brandon M*** Executive Response

May 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 6, 2017, regarding the above-referenced accountT-Mobile is pleased to inform you that upon speaking with Mr***, he confirmed that his concern has been resolved to his satisfaction
T-Mobile regrets any inconvenience Mr*** may have experienced in regards to the return and billing of his LG VdeviceOn November 17, 2015, T-Mobile records indicate Mr*** initiated a lease for an LG Vdevice with IMEI number ending in *** on our JUMP! On Demand (“JOD”) lease offer at a total price of $At the time of signing, Mr*** was not required to remit a capital cost reduction payment; however, he agreed to 18-monthly lease payments of $After which, Mr*** would have the option to return the device or purchase it for the purchase option priceAdditionally, T-Mobile records indicate Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a second LG Vdevice with IMEI number ending in *** at a total purchase price of $EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in 24-monthly installment paymentsMr*** was not required to remit a down payment; however, he agreed to a series of 24-monthly installment payments in the amount of $
On December 6, 2016, T-Mobile records indicate Mr*** initiated a lease for an LG Vdevice with our JOD lease offer at a total price of $plus applicable tax and was trading in his LG Vdevice with IMEI ending in ***At the time of signing, Mr*** was not required to remit a capital cost reduction payment; however, he agreed to 18-monthly installment lease payments of $Please be advised that JOD customers are required to trade in a device at the time of purchasing a new device
T-Mobile records confirm the LG Vdevice Mr*** purchased on EIP with IMEI ending in *** was intended to be used as the trade in device for the aforementioned LG V20; however it was not traded in at the time the lease was initiated for the LG VdeviceOur records confirm it was received on April 25, Accordingly, T-Mobile billed Mr*** the monthly installment payment of $until it was received
In Mr***’ correspondence to your office, he states that he only purchased one LG Vdevice but was being charged for twoAs outlined above, Mr*** purchased two LG Vdevices and was billed for both devicesPlease note the LG Vdevice with IMEI number ending in *** does not reflect as being returned to T-Mobile but also does not reflect usage on Mr***’ account
As such, in an effort to amicably resolve Mr***’s concern, on May 12, 2017, T-Mobile closed the EIP for the LG Vdevice with IMEI ending in *** which now reflects a zero balance and applied an account credit in the amount of $Additionally, on May 17, 2017, T-Mobile closed the JOD lease agreement for the LG Vdevice ending in *** and applied an account credit in the amount of $which resulted in a balance due of $on June 3,
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’ recent contact with our Customer CareT-Mobile regrets any inconvenience this may have caused Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carlos T*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
For the record, the business applied a credit of USD not 276! I believe it was a glitch!
Sincerely,
*** ***

August 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated July 27, 2017, regarding the above-referenced account
T-Mobile regrets any handset concerns Ms*** has experiencedT-Mobile records indicate Ms*** purchased an LG Stylo Plus handset on March 27, 2017, using our Equipment Installment Plan (“EIP”) offering, with monthly payment of $per monthBy purchasing T-Mobile equipment, Ms*** received a one-year Limited Warranty provided by the manufacturer of her deviceDuring the Limited Warranty period, Ms*** was eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange Program or a post-exchange by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, and the anti-theft feature has been removed from the deviceT-Mobile records reflect that Ms*** participated in the Limited Warranty Exchange process on June 22, 2017, and a replacement handset was sent to a T-Mobile retail location to complete
Regretfully, Ms***’s warranty exchange was not completed and on July 15, 2017, the order was cancelledFollowing a conversation with our Customer Care the same day, a second warranty exchange was processed, and sent to a retail location to completeUnfortunately, on July 21, 2017, T-Mobile records indicate Ms***’s attempt to complete the warranty exchange was again not completed as the anti-theft feature was not removed from the handset
In an effort to resolve Ms***’s concerns, and as a one-time courtesy, T-Mobile offered to send an LG Stylo Plus handset at no cost, as a replacementThis offer was acceptedPlease note that T-Mobile did not request the return of the non-working LG Stylo Plus handset, and Ms*** was advised that she will continue to be billed the monthly EIP payments for the replacement handsetAs an additional courtesy, T-Mobile offered a credit in the amount of $toward the billed charges of the mobile number ending As of the date of this letter, Ms***’s account reflects a balance of $with a due date of August 19,
T-Mobile regrets any inconvenience to Ms***, and we appreciate the opportunity to address her concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ronnie A***
Executive Response

August 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 23, 2016, regarding the above-referenced account*** *** and *** *** is the same personT-Mobile regrets any difficulties Ms*** experienced with final charges on her accountWe are sad to lose Ms*** as a customerPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer CareT-Mobile records indicate that the revised billing statement dated August 13, 2016, carried a balance of $which was comprised of the accelerated Equipment Installment Plan (“EIP”) balance owed for the Apple iPhone 5S 16GB device and accessoriesIt is important to note that if a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseT-Mobile records indicate that Ms*** agreed to an EIP for the mobile number ending in on September 29, 2014, with the purchase of an Apple iPhone 5S 16GB and Mophie Power station and Phone caseWhen the account was canceled on July 12, 2016, the remaining EIP balance of $was accelerated and posted to the billing statement dated July 13, It is T-Mobile's position that the remaining EIP balance is validHowever, in an effort to amicably resolve this matter T-Mobile has applied a credit of $on August 25, Ms***’s account remains cancelled with a zero balanceT-Mobile has confirmed this was a satisfactory resolution to Ms***’s concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCAmor M*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thanks for replacing my handset with a new and unlocked one
Sincerely,
*** ***

May 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ** *** ***
T-Mobile Account Name: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 4, 2017, regarding the above-referenced accountPlease note the account holder of record is Mr*** *** and Ms*** ** *** *** is listed as an authorized user on the accountT-Mobile is pleased to report we have successfully resolved Ms***’ concerns to her satisfaction
T-Mobile strives to provide all our customers with a world class experience and we regret any inconveniences Ms*** may have encounteredT-Mobile appreciates the feedback Ms*** has provided as it allows us to take the necessary steps to improve future customer experiencesT-Mobile also understands the importance of consistent billing statements and we regret learning of any confusion Ms*** may have experienced
T-Mobile records confirm that, on March 8, 2017, Mr***’ account was converted to the new T-Mobile ONE Tax Inclusive rate planWith T-Mobile’s new tax inclusive rate plans, all recurring taxes and fees for plans and all taxes on features added to these plans are included in the monthly service charge (“MRC")Please note that taxes and fees will still appear on the bill, however they are for reference only and are included in the total MRC of the plans
Because Mr***’ account has five active voice lines, the monthly MRC for the T-Mobile ONE Tax Inclusive rate plan is $Please note that Mr***’ account number is enrolled in AutoPay which is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerCustomers enrolled in AutoPay and subscribed to a T-Mobile ONE rate plan receive a monthly bill credit of $per line reducing the monthly cost of the plan to $Additionally, the mobile numbers ending in ***, ***, and *** are subscribed to Premium Handset Protection at the cost of $per line of service for a total monthly cost of $
Starting January 22, 2017, eligible new and existing postpaid customers can receive $credits per line when they use GB of data or less in a billing period; this credit is referred to as KickBackT-Mobile has reviewed Mr***’ April billing statement and we have confirmed that KickBack credits were applied to three of the lines on the accountIt is important to note that these credits are based on monthly usage and can vary from month to month
Upon review of Mr***’ account, T-Mobile has found that the mobile number ending in *** was enrolled in the ONE Plus International feature for $per monthWhen combined with T-Mobile ONE Tax Inclusive, the ONE Plus International feature provides customers with additional unlimited Mobile Hotspot data along with the benefits of Stateside International TalkT-Mobile regrets to learn this was applied in error and we have confirmed that it was removed on May 3, Also, on that day, a credit of $was issued to offset the previously billed cost of the feature; the credit was applied to the May 8, billing statementT-Mobile offers our customers the ability to review their account billing activity and monthly billing statements by visiting the My T-Mobile website and we encourage Ms*** to use this tool in order to account for any variation in the monthly balance owed
T-Mobile spoke with Ms*** on May 11, and confirmed the above changes and adjustmentAdditionally, we discussed the most recent billing statement and have confirmed that the balance is as to be expectedT-Mobile has provided Ms*** with the below contact number as well as the email address [email protected] and asked her to contact me if she has any additional questions about her upcoming billing statement
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Liana G*** Executive Response

July 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated July 12, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Mr*** experienced regarding an out-of-warranty fee appearing on his monthly billing statementT-Mobile records indicate on May 4, 2016, Mr*** activated his T-Mobile account and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a new Samsung Galaxy Sedge deviceThe EIP Agreement is a 24-month, no interest financing agreement available to qualifying customers with active serviceAt the time of Mr***’s purchase, he was asked to make a down payment of $and pay the taxes on the full retail priceAt the time of purchase Mr*** agreed to a series of monthly installments of $T-Mobile regrets Mr***’s concerns regarding this device connecting to the networkBy purchasing T-Mobile equipment, our customers receive a one-year Limited Warranty provided by the manufacturer of their deviceDuring the Limited Warranty period, customers are eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageWe have examined the returned device and it was found to have sustained physical damage to the LCD, which is not covered under the warrantyAlthough we troubleshoot the handsets prior to performing a handset exchange pursuant to the above policy, this is not the final examUpon receipt of the non-working handset, we have trained technicians who dismantle and examine the phonesA warning of the possibility of an out-of-warranty fee was read to and agreed to by Mr*** at the time of the exchangeAn out-of-warranty fee in the amount of $was billed to Mr***’s July 5, monthly billing statementIn an effort to amicably resolve this matter, and as a one-time courtesy to Mr***, T-Mobile has issued a credit in the amount of $to Mr***’s accountThe credit impacted the balance on the account in the amount of $and leaves a remaining credit balance of $which will apply to future billing statementsT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJennifer G*** Executive Response