T-Mobile Usa Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

May 24,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 13, 2017, regarding the above-referenced account
We regret hearing of Ms***’s concerns with our Carrier Freedom promotion and the status of her submissionIn March 2015, we added reimbursement of equipment financing charges, to cover up to $per device in total, to our original offerThese promotions, collectively known as Carrier Freedom have been overwhelmingly successfulTo be eligible for this offer, consumers must activate a Simple Choice postpaid rate plan, and at the time of activation, they must potheir current mobile number, traa device, and purchase a new T-Mobile device
T-Mobile records reflect that Ms*** did not purchase a new handset at the time of activationAs such, our records confirm that Ms*** did not meet all of the requirements for our Carrier Freedom offer
Upon speaking with Ms*** on May 23, 2017, in an effort to amicably resolve her concerns, T-Mobile offered to mail a $refund card to the billing address on filePlease note that Ms*** accepted our offer and it may take from seven to ten business days for Ms*** to receive her refund cardT-Mobile regrets any inconvenience to Ms*** and we appreciate her business
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Juan B***
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
In particular, T-mobile has responded in an exemplary way and has made prompt and appropriate efforts to resolve the case, and I am fully satisfied.Sincerely, *** ***

June 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** Your File No*** T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 31, 2017, regarding the above-referenced accountT-Mobile is pleased to inform you that upon speaking with Ms***, she confirmed that her concern has been resolved to her satisfaction
T-Mobile regrets any inconvenience Ms*** may have experienced in regards to returning her handsetOn April 20, 2017, Ms*** purchased a Samsung Galaxy Shandset for the full retail price of $As of the time of Ms***’s purchase, T-Mobile provided a day return period which allowed Ms*** to use the equipment to see if it meets her needsIf the equipment was not acceptable, it could have been returned to the original point of sale for a refund
T-Mobile records confirm the Samsung Galaxy Shandset was returned and received on April 27, 2017, which was within the allotted return time frameAs such, a refund was processed as of June 3, T-Mobile regrets Ms***’s delay in receiving the refund
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carlos T*** Executive Response

Revdex.com:Ally Y*** from T-mobile contacted me regarding complaint ID ***. She was very courteous and offered to credit me for the charges I did not agree to. In addition to that, she offered to credit me for my previous bill. This was a nice gesture, but I declined because that was not the issue. The T-mobile dealer store, on *** in Everett, is branded with T-mobile from the outside and the associates were very rude. However, the real T-mobile associate (Ally Y***) was very intelligent and courteous. I was credited as mentioned in her letter and this matter is resolved on my end. You not only helped me, but helped T-mobile retain a large group of customers. Thank you for helping me with my grievance.Sincerely, *** ***

everything from t-mobile is a complete lie
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

November 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 15, 2015, regarding the above-referenced accountT-Mobile has confirmed that *** *** and *** *** is the same personWe are happy to report that we have resolved this matter to Mr***’s satisfactionT-Mobile regrets to hear of Mr***’s issues with receiving his refundAs stated in our previous correspondence regarding this issue to file number ***, T-Mobile records confirm on September 11, 2015, Mr*** ordered a Sony Xperia Z1S device and remitted a $up front paymentThe device was shipped to the address on fileFurthermore, on September 15, 2015, Mr*** refused the package’s delivery and on September 16, 2015, the package was delivered back to the T-Mobile warehouseUnfortunately, due to an inadvertent error the equipment was not scanned in as returnedPlease note Mr***’s account currently reflects a credit balance of $This is a result of Mr***’s financial institution originally completing the chargeback for the down payment of $and then reversing the charge back creating a credit balance on the accountT-Mobile regrets any confusion regarding this processIn an effort to amicably resolve this matter, T-Mobile has requested the $credit balance be directly refunded into Mr***’s bank accountPlease note this process may take two to four business days to reflect on Mr***’s bank statementUpon speaking with Mr*** he accepted this as resolution to his issueBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCZachary S*** Executive Response

Revdex.com:
Please update this complaint as resolvedBoth FedEx and T-Mobile advised me on 03/02/that they did not have the phoneThe phone was on my doorstep when I arrived home today, 03/03/16.
Thank you,
*** ***

November 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 2, 2016, regarding the above-referenced account.
T-Mobile records confirm that Mr*** canceled his account on February 10, when he ported his mobile number to another service provider. Mr***’s billing cycle ran from the 27th of one month to the 26th of the following month. Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle. Accordingly, Mr*** was billed through February 26,
Mr***’s final billing statement was generated in the amount of $for monthly service charges from December 27, through February 26, 2016, and equipment installment plan charges plus applicable taxes
A review of the account indicates that billing statements were sent to the address Mr*** supplied in to T-Mobile from July 25, through May 1, It is important to note that Mr*** updated his billing address on May 1,
As a result of continued non-payment, on May 26, 2016, the account was forwarded to a third-party collection agency, Diversified Consultants Inc. A collection fee of $was assessed to the account bringing the account balance to $
As a courtesy, and in an effort to amicably resolve this matter, T-Mobile has applied a credit to Mr***’s account on November 10, in the amount of $for the monthly service charges from December 27, through February 26, 2016, and equipment installment plan charges plus applicable taxes. In addition the collection fee in the amount of $will be removed bringing the account closed with a zero balanceFurthermore, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this account. Please note that it may take up to days for Mr***’s credit report to be updated.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Christopher R***
Executive Response

Complaint: ***
I am rejecting this response because:I’M VERY GRACEFULL FOR YOUR HELP, I’M TRYING TO SOLVE THIS MATTER WITH T-MOBILE PRECIDENTIAL TEAM, ASSISTANTE JUAN *** CALLED ME ON 2/2/I EXPLAIN TO HIM WHAT WHEN ON WITH CUST.SERVICE CLAIMING THAT *** NEVER SIGNED THE ACOUNT CHANGE IN HER NAME, HE RECEIVES EMAIL AND MONTHLY BILL FROM T-MOBILE HOW CAN THIS BE IF THEY CLAIM SHE NEVER SIGN THE CHANGES?? WHEN MRJUAN *** CALL ME, I GAVE HIM *** CELL NUMBER HE CALLED HER AFTER I TOLD HIM TO CALL AFTER 5:HE DID CALL HER BUT SHE WAS DRIVING BACK HOME AND COUN’T TALK AND DRIVE HE SAID THAT HE WILL CALL RIGHT BACK AND MAKE A WAY CALL WITH{COLLECTION AGENCY “CONVERGENT OUTSOURSING INCSW 39TH ST/PO BOX 800-903-TOTAL BAL WELL” HE NEVER CALL BACK. I’M IN A LINBO I DON’T HAVE OTHER WAY, I CALLED SOOOMANY TIMES WITH AND NO RESPONSE.HELP I NEED TO PUT A AND TO THIS NIGHTMAIRE
Sincerely,
*** ***

November 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 20, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** *** ***, and that he has designated *** *** as an authorized user of the accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letterT-Mobile regrets any concern to Ms*** in regards to her recent handset orderT-Mobile confirms that on October 24, Ms*** placed an order for a Samsung Galaxy Gear SClassic on T-Mobile’s Equipment Installment Plan (“EIP”) optionEIP is a purchase option that T-Mobile offers customers to purchase handsets or accessories via equal monthly installmentsAt the time of order records confirm that Ms*** made a payment in the amount of $for the sales tax of the retail price, shipping, and SIM card starter kit and agrees to monthly installments of $Regrettably, at this time the accessory has not shipped and we currently do not have an estimated date of shipmentOn November 22, 2016, T-Mobile canceled Ms***’s order for the accessory, which can take hours for her account to reflect the change, and have started the refund of $In an effort to provide the Un-carrier experience T-Mobile has added an additional credit of $for a total refund of $to Ms***She is to allow seven to ten days for delivery of refund via a prepaid credit cardT-Mobile regrets any inconvenienceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCOscar T*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that they still do not agree about them finding a fault with my deviceI have attached pics which I sent T-Mobile showing that there is not damageI also received an email showing the liquid damage but the picture is not even my device. I am very happy they have remove the fees they have charged me, however I still believe that they are not taking responsibility for there actions on how they handles my case.I am attaching the email back an forth to T- Mobile Rep stating that the pictures they sent of the phone was not the correct phoneI also showed them the T-Mobile troubleshoot website that shows the correct pics of the liquid indicator and everythingI did not here back on this matterIt seems they are just acting like they are doing me a favor by removing the charges.I also have a copy of the video that I will allow you all to have showing me packaging up the device.I have attached the email from T-Mobile and my response.Sincerely, *** *** cell
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

July 7, FILED ELECTRO***LLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No: *** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt
of your correspondence dated July 1, 2015, regarding the above-referenced accountPlease note T-Mobile has made several attempts to reach Mr*** which have proven unsuccessful, as such we will respond to Mr*** concerns below: T-Mobile records reflect that Mr*** purchased a Samsung Galaxy Note handset on March 29, By purchasing T-Mobile equipment, our customers receive a one-year Limited Warranty provided by the manufacturer of their deviceDuring the Limited Warranty period, customers are eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange ProgramAlternatively, customers can replace their device through a post-exchange program by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damagePlease be advised that with each handset purchase a set of Terms and Conditions including the Limited Warranty policy is providedThis Limited Warranty states the following: “…If your Device is replaced, T-Mobile or the Device manufacturer may choose to replace it with a functionally equivalent reconditioned, refurbished or pre-owned device.” T-Mobile records reflect that Mr*** participated in the Limited Warranty Exchange process on June 19, Please be advised that as a courtesy to Mr***, T-Mobile has agreed to offer a one-time courtesy credit to Mr*** in the amount of $100.00, should Mr*** which to take advantage of this offer he may contact me at the number listed below no later than July 31, T-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at the address below or *** *** *** Very truly yours, T-MOBILE USA, INC*** *** Executive Response

June 9,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated May 27, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience Ms*** may have experienced in regard to the above-referenced accountIn Ms***’s correspondence to your office, she states that her handset is malfunctioningPlease be advised that on June 6, 2016, T-Mobile records indicate that Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering by purchasing a Samsung Galaxy Jat a total price of $plus applicable taxAt the time of signing, Ms*** was not required to remit a down payment; she agreed to a series of 24-montly installment payments in the amount of $per monthIt is important to note that upon purchasing a handset, customers have the option to add the JUMP! feature to the account within days of the purchasePlease be advised that Ms*** has been advised of said feature and has elected not to participate and enroll in the JUMP! feature
The JUMP! feature provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout and the benefit of traditheir current device on an EIP for full credit of the remaining balanceCustomers enrolled in JUMP! are offered the ability to upgrade to a new device up to two times per month period
Upon speaking with Ms*** and providing her the option to troubleshoot her handset, she expressed her desire to upgrade to a new handsetRegrettably, as Ms*** has elected not to enroll in T-Mobile’s JUMP! feature, she is not eligible to upgrade however she has the option to purchase another device of her choice utilizing or EIP or JUMP! On Demand programs or paying the full retail price at the time of purchase
Nevertheless, in an effort to amicably resolve Ms***’s concerns, T-Mobile offered to allow her to return the Samsung Galaxy Jhandset without penalty and apply a one-time account credit in the amount of $that can be used towards any upfront cost of a handset of her choicePlease be advised that after contacting Ms*** on June 7, 2017, she requested time to make her decision as to whether she wanted to purchase a new handset or keep her current deviceShould Ms*** decide to accept T-Mobile’s offer, she may contact me at the number listed below no later than June 16, It is important to note, the Samsung Galaxy Jhandset must be in good working condition free of physical or liquid damage and must pass T-Mobile’s three point inspection to be accepted
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our Customer CareT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carlos T***
Executive Response

March 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated March 5, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Ms*** experienced with her recent visit to our retail locationT-Mobile records indicate that on September 26, 2015, and October 14, 2015, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two Samsung Galaxy Tab devices, Samsung Galaxy Note accessories, and Samsung Galaxy SEdge accessoriesPlease be advised that from October 14, 2015, through November 3, 2015, customer who upgrade to select Samsung devices with EIP or JUMP! On Demand were eligible to receive a free Samsung Galaxy TabIt is important to note that T-Mobile does not have any records of free accessories being offered during this timeframe or notations of Ms*** being offered free accessoriesPlease be advised that on March 8, 2016, in an effort to amicably resolve this matter and as a courtesy to Ms***, T-Mobile closed out the above mentioned EIP without requiring any additional payment from Ms***Additionally, T-Mobile applied a credit in the amount of $for Ms***’s payments made to the above mentioned EIP from September 23, 2015, through February 22, Ms***’s account currently reflects a balance of $for monthly access charges from January 23, 2016, through February 22, T-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCWilliam B*** Executive Response

June 22, 2017FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May Concern:T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated June 10, 2017, regarding the above-referenced account T-Mobile regrets any inconvenience to Ms*** regarding the international charges applied to her account T-Mobile records confirm that between May 2, 2017, and June 1, 2017, mobile number ending in *** on Ms***’s account was utilized to contact Germany As such, Ms***’s billing statement dated June 2, 2017, included international long distance charges in the amount of $ T-Mobile regrets any inconvenience to Ms***However, Ms*** does not subscribe to an international long distance feature and as such was charged $per minute for the above long distance calls It is T-Mobile’s position that Ms*** was billed correctly for the long distance charges therefore they are considered valid.In an effort to amicably resolve this matter, on June 9, 2017, T-Mobile applied a credit of $as a courtesy to Ms*** to reduce her international long distance charges Ms***’s updated balance is $which is comprised of her monthly recurring charges for her billing statement dated June 2, and her remaining international charges It is T-Mobile’s position that Ms***’s remaining balance is valid and owing. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Martin G***Executive Response

November 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 14, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Mr*** experienced with his accountT-Mobile records confirm that on June 20, 2016, Mr*** purchased an iPhone 6s 64GB Silver device for mobile number ending in ***Mr*** elected to finance the iPhone 6s through the Equipment Installment Plan (“EIP”) wherein he paid a down payment of $plus taxes on the full cost of the device, and agreed to pay for the remaining cost of the device totaling $in monthly installments of $and one final installment of $Further records confirm that on June 21, 2016, Mr*** purchased an iPhone 6s 64GB Gray device for mobile number ending in ***Mr*** again elected to finance the iPhone 6s through EIP wherein he paid a down payment of $plus the taxes on the full cost of the device, and agreed to pay for the remaining cost of the device totaling $in monthly installments of $and one final installment of $At the time of purchase, T-Mobile offered a promotion wherein customers could receive an iPhone SE or up to $toward the cost of an iPhone 6s device when two devices were purchased within the promotional periodIn order to take advantage of the promotion, customers were required to submit their rebate request online at www.T-Mobile.comUnfortunately, there is no record that Mr*** submitted his rebate request onlineAs such, Mr***’s rebate request was not processedAdditional records confirm that on September 30, 2016, a credit of $was applied to Mr***’s account for one-half of the promotional valueIn an effort to amicably resolve this issue, T-Mobile applied an additional $credit to Mr***’s account for the remaining half of the promotional valueThis credit left Mr***’s account with a credit balance of $and he may verify this by visiting www.T-Mobile.comBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

July 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 27, 2017, regarding the above-referenced accountWe are pleased to report that we have resolved this matter to Mr***’s satisfaction
T-Mobile regrets any inconvenience Mr*** experienced regarding our September iPhone TrapromotionOn September 9, 2016, and only for a limited time, T-Mobile offered new and existing post-paid customers the opportunity to upgrade their fully paid iPhone or new model for the iPhone or iPhone PlusBeginning September 15, 2016, customers were also required to change their rate plan to T-Mobile ONE to be eligibleWith this offer, qualified customers who purchased a new iPhone 32GB on an Equipment Installment Plan (“EIP”) and tradtheir fully paid iPhone 6, any model from any carrier would receive a tracredit and also monthly EIP bill credits to reduce the total cost of the new iPhone such that the phone is fully discounted after 24-months
T-Mobile records confirm that on September 17, 2016, Mr*** purchased an iPhone Gold device on our EIP programPer the terms of our EIP program Mr*** was not required to remit a down payment, however a payment of $was required at the time of purchase for the taxes on the retail cost of the equipment and the remaining balance was placed on 24-monthly installmentsAt the time of purchase Mr*** also surrendered an iPhone device for trade-inRegrettably as Mr***’s account was not on an eligible rate plan and the iPhone device surrendered for trawas received with the Find My iPhone feature enabled, Mr***’s account did not qualify for the promotion
T-Mobile contacted Mr*** and in effort to amicably resolve the matter as Mr*** did purchase an iPhone on EIP and process a traduring the qualifying time window, T-Mobile has closed the EIP for the iPhone deviceAs an additional courtesy to Mr***, T-Mobile has adjusted the current EIP monthly charge for this device in the amount of $Following this adjustment Mr***’s account reflects a current balance due of $Pursuant to the subsequent conversation Mr*** advised this matter is resolvedT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jamen F*
Executive Response

September 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 10, 2017, regarding the above-referenced account. We regret any concerns Ms*** has in regards to her experience with a non-T-Mobile device on our network. Please be advised that on September 11, 2017, we spoke with Ms*** and confirmed that she is using a non-T-Mobile branded LG K535n device. It should be noted that while an unlocked LG K535n device from another carrier will work on the T-Mobile network, we are unable to guarantee the full functionality of that device based on certain hardware or software incompatibilities between carriers. Historically, the basic functions of the unlocked LG K535n device worked on our network; however, certain advanced features may work sporadically or not at all. For customers with non-T-Mobile devices who experience issues with their device, T-Mobile does attempt basic troubleshooting; however, please note that our troubleshooting capabilities with non-T-Mobile devices is limited. Once our troubleshooting options are exhausted, T-Mobile refers customers with non-T-Mobile devices to the manufacturer of their device. We regret any inconvenience Ms*** has experienced Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Daniel R*** Executive Response

March 2, 2017 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 20, 2017, regarding the above-referenced account. T-Mobile regrets that Ms*** was not satisfied with the amount of her billing statements. Ms***’s account was activated on November 27, with her mobile number ending in ***. On November 27, 2016, Ms***’s activated the mobile number ending in *** and each line was subscribed to our Simple Choice Norther American Unlimited Talk, Text and Data rate plan (with up to GB of high-speed data per line of service) for $per line of service. In addition, each of Ms***’s lines of service subscribed to the optional Premium Handset Protection (“PHP”) for $per line of service per month. Ms***’s mobile number ending in *** has been subscribed to the optional Simple Choice GB data and Hotspot feature for $per month. T-Mobile records indicate that Ms*** purchased an Apple iPhone GB Gold handset on November 25, with our Equipment Installment Plan (“EIP”). Ms*** was not asked to make a down-payment and she agreed to 24-monthly installments in the amount of $27.09. In addition, Ms*** elected to lease an Apple iPhone 32GB handset and agreed to pay 18-monthly installments in the amount of $with our JUMP! On Demand (“JOD”) leasing option. With Ms***’s two lines of service, and based on the services to which she subscribed to as of November 25, 2016, her monthly service charges totaled $per month, the PHP was $per month and her EIP and JOD totaled $per month for a total of $per month. From November 24, through November 27, 2016, customers that subscribes to an eligible rate plan with unlimited data, if they trada fully owned Apple, Samsung or LG from any carrier could get the iPhone free with monthly bill credits. On February 9, 2017, T-Mobile closed the EIP associated with the Apple iPhone GB handset for the mobile number ending in *** and credits in the amount of $were issued to the account for the previously billed EIP and service charges. In addition, on February 9, 2017, Ms***’s rate plan was changed to our Simple Choice North American Family rate plan for $per month; the rate plan change was effective February 28, 2017. Ms***’s lines of service both subscribe to the PHP feature for $per mobile number per month and her mobile number ending in *** still subscribes to our Simple Choice GB data and Hotspot feature for $per month. Since the EIP for the iPhone GB handset was closed and the rate plan change, Ms***’s monthly charges for service now total $with the optional data feature, $for PHP and $for the JOD lease installment, which is a monthly total of $plus taxes. On February 9, 2017, T-Mobile issued additional credits in the amount of $120.00, which is the difference in cost for service of $per month for a year. As of March 2, 2017, Ms***’s account reflects a credit balance of $22.19. Ms***’s billing statement that will be dated February 27, has not been released as of March 2, although it should be released any day. Unfortunately, Ms*** would like to cancel the accountMs*** may port her mobile numbers to another service provider, or she may contact Customer Care at 800-937-or by dialing from her handset to request cancellation. T-Mobile agreed to allow Ms*** to return both Apple iPhone GB handsets to my attention to have the account closed with a zero balance. Ms*** was advised to return both handsets free of physical or liquid damage and with the ‘find my iPhone’ function disabled in order for them to be accepted. The chargers are also required to be returned. Ms*** may return the handsets to the following address: T-Mobile USA, Inc.Attn: Ally Y***Menaul BlvdNE Albuquerque, NM 87107 Ms*** was asked to include her mobile number inside the box and T-Mobile suggests that she return the handsets via a traceable shipping carrier and that she retain a copy of the return tracking number for her records. Upon receipt of both handsets with all parts, in good condition as outlined above, T-Mobile agreed to credit all remaining account balances T-Mobile regrets any inconvenience to Ms***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***. Very truly yours, T-MOBILE USA, INC. Ally Y***Executive Response