T-Mobile Usa Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
T-Mobile has worked with me very hard to resolve this issue after my Revdex.com complaint. thanks for both of you. please close this case.
Sincerely,
[redacted]

September 28, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted]
Your File No. [redacted]
T-Mobile...

Account No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of a letter dated September 15, 2017, from Ms. [redacted] regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted]. [redacted], and that she has designated Ms. [redacted] as an authorized user of the account.
T-Mobile regrets any inconvenience that Ms. [redacted] has experienced regarding her coverage experience. We appreciate the opportunity to respond to this matter. In Ms. [redacted]’s letter to your office, she indicates that she was not able to use service with her handset after recent network changes. We regret any coverage issues Ms. [redacted] has experienced. As many may imagine, T-Mobile is unable to guarantee coverage in all areas. There are several factors and conditions that may interfere with actual service, quality, and availability.
Our records indicate that the account was on the T-Mobile ONE rate plan, which includes unlimited nights, weekends and T-Mobile-to-T-Mobile calling as well as unlimited data at up to 4G LTE speeds depending on device capability. T-Mobile reviewed the billing statements from August 17, 2017, through September 16, 2017, and over the course of this billing period, Ms. [redacted] used an average of 4,304 minutes with calls, sent and received multiple text messages and used an average of 21.37 gigabytes of data. As such, it is T-Mobile’s position that Ms. [redacted] is able to utilize the service and we consider the charges to be valid.

Upon further review of Ms. [redacted]’s coverage area on September 10, 2017, T-Mobile has confirmed that the area is going through network updates and for that reason T-Mobile has offered her a T-Mobile coverage device called a Signal Booster as well as a $10.00 courtesy credit. It is important to note that this credit lowered the past due account balance to $111.85.
The T-Mobile Signal Boosters are a group of unique and simple solutions that that improve a customer's in-home coverage, enabling them to make better voice and data connections while in their home. Our Signal Boosters have been found to boost coverage to approximately 3,000 square feet and on average, triple a customer’s in-home network performance. Please be advised, in order to qualify for use of the Signal Booster, the customer must meet the following eligibility requirements:
• The customer has a postpaid or Simple Choice no credit check account in good standing;
• The customer has at least one bar of 3G/4G signal inside their home; and
• The customer has a 3G/4G capable device (Note: there is a 4G LTE Signal Booster which requires an LTE capable device).
Please note that the Signal Boosters are T-Mobile owned devices. They are provided to our customers with a $25.00 deposit paid at the time of issuance. However, if not returned upon cancelation of service, there is a $289.00 non-return fee that is assessed to the account.
In order to amicably resolve Ms. [redacted]’s concerns T-Mobile offers to waive the $25.00 deposit required for the Signal Booster. Ms. [redacted] may email me directly should she wish to accept this offer within the next 30 days at the email address [email protected].
Please be assured that T-Mobile strives to provide world-class service to all of our customers and we also make every effort to provide complete and accurate information. We apologize if any T-Mobile employee failed in any way to display that during Ms. [redacted]’s contact with our Customer Care.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Thania R[redacted] Executive Response

Complaint: [redacted]
I am rejecting this response because: Based on my conversation with TMobile representative and the email from Kayla Jacoby on Feb 15th ,we upgraded to the TMobile 1 due to the following benefits:   1- My total monthly bill be about $15 less than what it was at that time. However, there is a significant increase   2- The hotspot speed over 10 GB would be in 3G speed. However, the data speed we experience after 10GB high speed is limited to 512Kbps, although in reality TMobile 3G speed is much faster.
Sincerely,
[redacted]

July 8, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated June 29, 2016, regarding the above-referenced account. We are pleased to report that T-Mobile has resolved this matter to Ms. [redacted] satisfaction. We are sorry to hear that Ms. [redacted] had concerns with the 2016 Mother’s Day LG tablet promotion. Please note that from May 4, 2016, to May 12, 2016, and resuming from May 17, 2016, to May 31, 2016,customers can receive a free LG GPad 8.0 (via rebate) when they purchase a new LG G4, and a new LG GPad utilizing our Equipment Installment Plan (“EIP”) program. On May 28, 2016, Ms. [redacted] elected to lease an LG G4 handset on our JUMP! On Demand program with payments of $11.73 per month plus taxes, for 18 months. Additionally, at the point of sale Ms. [redacted] elected to purchase an LG GPad 8.0 tablet on our EIP program with payments of 9.99 per month for 24 months totaling $239.76 over the period of 24 months. As Ms. [redacted] did not purchase the LG G4 on our EIP program she would not be eligible for the free tablet promotion, and that this is the reason she was unable to submit for the rebate online. Nevertheless, in an effort to amicably resolve this matter, on July 1, 2016, Ms. [redacted] account was adjusted $240.00 to compensate her for the full cost of the LG GPad 8.0 tablet. On July 5, 2016, T-Mobile contacted Ms. [redacted] who indicated that the issue was resolved to her full satisfaction. After the aforementioned bill credit Ms. [redacted]’ account reflects a credit balance in the amount of $121.23. T-Mobile regrets any inconvenience to Ms. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Taylor B[redacted] Executive Response

July 14, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated July 1, 2017, regarding the above-referenced account.
T-Mobile regrets any inconvenience Ms. [redacted] may have experienced in regards to our 2016 iPhone 7 Trade-Up promotion. On September 9, 2016, and only for a limited time, T-Mobile offered new and existing post-paid customers the opportunity to upgrade their fully paid iPhone 5 or new model for the iPhone 7 or iPhone 7 Plus. Beginning September 15, 2016, customers were also required to change their rate plan to T-Mobile ONE rate plan to be eligible. With this offer, qualified customers who purchased a new iPhone 7 Plus 32GB on an Equipment Installment Plan (“EIP”) and traded-in their fully paid iPhone 5, any model from any carrier would receive a trade-in credit and also monthly EIP bill credits to reduce the total cost of the new iPhone 7 such that the phone is discounted to $370.00 after 24-months.
In order to qualify as an acceptable traded-in device, it was required that the handset be in good working order with no physical or liquid damage and have the “Find My iPhone”, feature disabled. If the above requirements were not met the customer was not qualified for the promotion. Please also know that if a customer cancels their account prior to the end of the 24 month EIP agreement, the monthly credits will stop and the remaining amount due for the phone is posted to the final billing statement.
T-Mobile records indicate that on September 16, 2016, Ms. [redacted] ordered two Apple iPhone 7 Plus 32GB handsets and initiated a trade-in of two Apple iPhone 5 handsets for participation in our 2016 iPhone 7 Trade-Up promotion. To process Ms. [redacted]’s trade-ins and complete her enrollment in the promotion, Ms. [redacted] was provided a prepaid return label to send her iPhone 5 handsets to T-Mobile upon the receipt of her iPhone 7 Plus 32GB handsets.
T-Mobile records indicate that on December 1, 2016, Ms. [redacted] contacted Customer Care and was advised of the trade-in process once again. On June 15, 2017, Ms. [redacted] contacted Customer Care and reported that she was never advised of the trade-in requirement for promotion eligibility. As T-Mobile never received Ms. [redacted]’s trade-in handsets, it is T-Mobile’s position that Ms. [redacted] did not meet the eligibility criteria for the promotion and that there are no credits for the iPhone 7 Plus 32GB handsets warranted.
Nevertheless, upon speaking with Ms. [redacted] on July 12, 2017, T-Mobile agreed to apply a credit to Ms. [redacted]’s EIP for the iPhone 7 Plus 32GB handsets in the amount of $770.27 in an effort to amicably resolve her concerns. Ms. [redacted]’s EIP balance has been updated to reflect a balance of $256.27 for one iPhone 7 Plus 32GB handset, and zero for the other iPhone 7 Plus 32GB handset.
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms. [redacted]’s recent contact with Customer Care.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]
Very truly yours,
T-MOBILE USA, INC.
Anthony M[redacted]
Executive Response

September 26, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] T-Mobile Account Holder: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of a letter dated September 20, 2016, from Mr. [redacted], regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted], and [redacted] has been designated as an authorized user of the account. Please be advised, T-Mobile has had the opportunity to speak with Mr. [redacted] regarding all of his concerns and is pleased to confirm that all of his concerns have been resolved to his satisfaction. Mr. [redacted] has requested that we close the investigation on his behalf and respond to your office to advise that he is pleased with his resolution. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Lupe C[redacted] Executive Response

May 27, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is...

in receipt of your correspondence dated May 13, 2016, regarding the above-referenced account. We are pleased to report we have successfully contacted Mr. [redacted] and have resolved the matter to his satisfaction. We regret any concerns Mr. [redacted] may have experienced regarding his coverage and equipment concerns. T-Mobile is working diligently on network improvements throughout the U.S. Our goal is to provide our customers with the best experience possible. Unfortunately, T-Mobile is unable to guarantee coverage in all locations. There are several factors that may interfere with actual service, quality, and availability. Our records indicate that Mr. [redacted] contacted Technical Support on several occasions to report equipment concerns with the device associated with the mobile number [redacted]. Our records also indicate that during each interaction with Technical Support the appropriate troubleshooting was performed in an effort to resolve Mr. [redacted]’s equipment concerns. Please note that Mr. [redacted]’s current rate plan includes unlimited talk, unlimited text messaging and 2GB of high-speed (“4G LTE”) data. T-Mobile reviewed the billing statements from February 2016 to May 2016 and over the course of those three months, Mr. [redacted] used an average of 1,986 minutes with calls as long as 83 minutes, sent and received multiple text messages and used an average of 2891 MB (2.8 GB) of data. Given this usage, it is T-Mobile’s position that Mr. [redacted] is able to utilize the service and we consider the charges to be valid. Nevertheless, upon speaking with Mr. [redacted], as a means of amicable resolution, T-Mobile applied a courtesy credit of $150.00 to his account, which has resulted in a credit balance of $165.00. Furthermore, as an additional courtesy to Mr. [redacted], T-Mobile assisted him with changing his rate plan to the promotional Select Choice Family Plan, which provides unlimited talk, unlimited text messages for $50.00 per month. Mr. [redacted] has also selected the unlimited 4G LTE data with 5GB of hotpot feature for $20.00 for the number ending in [redacted]. He has also selected the 3GB of 4G LTE data feature for the number ending in [redacted] and is currently enrolled in the Premium Handset Protection (“PHP”) for $10.00 per line. As such, going forward Mr. [redacted]’s estimated monthly recurring charges total approximately $100.00 per month less applicable taxes and fees. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Emilio [redacted] M[redacted] Executive Response

Complaint: [redacted]I am rejecting this response because:
Firstly, regardless T-Mobile said that they tried to contact me, I never got any communication from them: not by email, not by standard mail and obviously never by phone calling since this was my very first complain, that I never got any kind of warning from such company previos to the cancellation of my account. And later, customer service told me that the only way to fix this situation was by sending a handwriting letter to T-mobile which as for today has never been responded.
Secondly, I contracted this T-mobile plan specificly because the UNLIMITED MOBILE-MOBILE plan to Venezuela which you can verify in their web page (screen shoot attached)
Thirdly, when I first hired T-mobile services, the T-mobile representative told me and reassured me that with this plan I would be able to make phone calls to Venezuela as much as I wanted, as long as I wanted to talk, 24/7 because wheels is the meaning of the word UNLIMITED. I did read all their terms and conditions and there is no mention regarding to time usage of the service I hired. If there is a LIMITED timing, then isn't "unlimited" as they had advertised and still advertised in both, web page and authorized sell shops.
Finally, every single call to Venezuela were strictly made to my family and few friends there, therefore, there is not any spam nor undesirable calling to anybody in Venezuela, as T-mobile had stated to suspend such service.
Sincerely,[redacted]

]
May 15, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated May 11, 2017, regarding the above-referenced account. Please be advised that we have made several attempts to contact Mr. [redacted], which have proven unsuccessful. Therefore, we will make every effort to address Mr. [redacted]’ concerns within this response.
T-Mobile regrets any inconvenience Mr. [redacted] may have experienced regarding the cancellation of the above-referenced account. Please note that T-Mobile previously addressed Mr. [redacted]’ concerns in our response to the above-referenced file number on May 8, 2017. We have confirmed that Mr. [redacted]’ account currently reflects a zero balance and will remain that way. We contacted Mr. [redacted] on May 4, 2017, and confirmed he has a zero balance.
In Mr. [redacted] letter to your office, he states he has not received confirmation that his account reflects a zero balance; however, we confirmed that the account reflects a zero balance in our response to your office, upon speaking with Mr. [redacted], and also by sending him an email confirming his account has a zero balance. Furthermore, on May 19, 2017, Mr. [redacted]’ will be sent a statement when his account cycles, indicating a zero balance.
Please be assured that T-Mobile strives to provide world-class service to all of our customers on every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted]’ recent contact with our Customer Care. T-Mobile regrets any inconvenience this may have caused Mr. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]
Very truly yours,
T-MOBILE USA, INC.
Carlos T[redacted] Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

June 21, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 7, 2017, regarding the above-referenced account.
We regret Mr. [redacted]’s concerns regarding the T-Mobile LG V20 promotion he attempted to participate in when upgrading his handset. From October 17, 2016, through October 27, 2016, customers were eligible to receive $200.00 off of their working smartphone when upgrading to the LG V20 handset and trading-in a qualified handset. Please be advised customers were required to purchase the LG V20 on Equipment Installment Plan (“EIP”) and trade-in a working smartphone. Additionally, customers were required to go to www.lgv20launchpromo.com and use promo code “LGV20” to redeem the promotion and have a prepaid card mailed out.
Our records confirm Mr. [redacted] took advantage of our EIP offering with the purchase of an LG V20 handset in the amount of $769.99 on October 27, 2016. At the time of purchase, Mr. [redacted] remitted a down payment of $49.99, and agreed to make monthly installment payments of $30.00. Unfortunately, T-Mobile was unable to confirm that Mr. [redacted] entered in the redemption code on the website listed above. As such, Mr. [redacted] did not meet the qualifications for the offer.
However, in an effort to amicably resolve Mr. [redacted]’s concerns, T-Mobile has agreed to apply a credit in the amount of $200.00 to Mr. [redacted]’s account, which has left the account with a credit balance of $30.51. T-Mobile regrets any inconvenience to Mr. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Christopher P[redacted]
Executive Response

April 19, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 8, 2017, regarding the above-referenced account. T-Mobile is delighted to have resolved this matter to Ms. [redacted]’ satisfaction.
T-Mobile is excited that Ms. [redacted] chose T-Mobile as her wireless service provider, and we welcome her to the Un-Carrier family. We regret hearing of Ms. [redacted]’ concerns with our Carrier Freedom promotion and the status of her submission. In early 2014, T-Mobile announced Contract Freedom for consumers looking to switch from any U.S. carrier to T-Mobile. In March 2015, we went a step further and added reimbursement of equipment financing charges, up to $650.00 per device, to our original offer. These promotions, collectively known as Carrier Freedom have been overwhelmingly successful.
T-Mobile records indicate that at the time of activation, Ms. [redacted] met the requirements for Carrier Freedom on up to three lines of service when she by purchased three new T-Mobile devices, traded-in three handsets and ported in three mobile numbers to T-Mobile from another provider. Please note that our records confirm that Ms. [redacted]’ Carrier Freedom was denied when we did not receive her trade-in handsets at the warehouse, or an itemized final billing statement detailing the eligible charges owed to her previous provider, within the allotted 60 day timeframe. However, please note that Ms. [redacted]’ handset was later confirmed received at the T-Mobile warehouse.
On April 10, 2016, T-Mobile approved a Carrier Freedom reimbursement for Ms. [redacted], based on paperwork that we received which confirmed that Ms. [redacted] was charged a remaining handset lease balance in the amount of $366.56. As Ms. [redacted] had previously received trade-in credit in the amount of $128.00, the total remaining reimbursement owed to Ms. [redacted] was $238.56, which Ms. [redacted] can expect to receive in the form of a prepaid refund card at her address of record within seven to ten business days. However, please note that the paperwork that T-Mobile received does not provide any further itemized charges regarding an early termination fee.
Nevertheless, as a courtesy to Ms. [redacted] and in an effort to amicably resolve this matter, T-has provided Ms. [redacted] with an additional reimbursement in the amount of $285.00, and agreed to direct deposit this refund to Ms. [redacted]’ bank account within one to three business days. Ms. [redacted] accepted this offer as resolution in full to her concerns.
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms. [redacted]’ recent contact with our Customer Care.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Kayla J[redacted]
Executive Response

May 2, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted]
Your File No. [redacted]
T-Mobile Account No....

[redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 20, 2017, regarding the above-referenced account. Please be advised that upon speaking with Mr. [redacted] on April 24, 2017, T-Mobile confirmed that [redacted] and [redacted] is the person.
T-Mobile is always working to improve its coverage, and we are sorry to hear that Mr. [redacted] is having issues with his service. As Mr. [redacted] can imagine, we cannot guarantee coverage as there are so many factors that can affect the coverage day to day.
T-Mobile also regrets any concerns Mr. [redacted] experienced with his iPhone 6 Plus handset. T-Mobile records reflect that Mr. [redacted] purchased an iPhone 6 Plus handset with our Equipment Installment Plan (“EIP”) on June 27, 2015. By purchasing T-Mobile equipment, Mr. [redacted] received a one-year Limited Warranty provided by the manufacturer of his device. During the Limited Warranty period, Mr. [redacted] was eligible to receive an advanced replacement of his device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement options.
Our records indicate that Mr. [redacted] elected to add Premium Handset Protection (“PHP”) that extended warranty coverage to the device used on the mobile number ending in [redacted]. This feature covers electrical and mechanical device malfunctions, both within the manufacturer’s Limited Warranty and outside of it.
In an effort to amicably resolve Mr. [redacted]’s concerns, T-Mobile applied a one-time courtesy credit in the amount of $245.98 to Mr. [redacted]’s account, bringing his account to a zero balance. T-Mobile also agreed to waive the balance of $70.97 for Mr. [redacted]’s EIP for his iPhone 6 Plus handset and a Life proof accessory purchased for the handset. Please note that final balance for the iPhone 6 Plus and the life proof accessory is scheduled to appear on Mr. [redacted]’s next billing statement. However, Mr. [redacted]’s account currently reflects a credit balance of $70.97 to offset the pending charges. T-Mobile regrets any inconvenience to Mr. [redacted] and we appreciate his business.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
a
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Juan B[redacted]
Executive Response

July 17, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated July 3, 2017, regarding the above-referenced file number.
We regret to hear of Mr. [redacted]’s identity theft concerns and the allegations of fraud. It is important to note that T-Mobile was not provided with the T-Mobile account number or mobile phone number for the disputed account in Mr. [redacted]’s name, and as such, we were unable to complete our investigation.
T-Mobile would like the opportunity to resolve this matter amicably; therefore, Mr. [redacted] may contact me at the number below to provide the account number in question or his social security number as a means of locating his account. T-Mobile regrets any inconvenience to Mr. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Alberto V[redacted]
Executive Response

November 7, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated October 28, 2016, regarding the above-referenced account. T-Mobile regrets any concerns Ms. [redacted] experienced with her T-Mobile account and coverage while she is a customer of T-Mobile. Our goal is to provide our customers with the best experience possible. Unfortunately, T-Mobile is unable to guarantee coverage in all areas. There are several factors that may interfere with actual service, quality, and availability. Our records indicate that Ms. [redacted] lives in a 4G coverage area with no known issues or reported network issues in Ms. [redacted]’s home area. While we do regret any issues, we have carefully reviewed Ms. [redacted]’s usage and found that during her billing cycles running from July 29, 2016 through October 28, 2016, Ms. [redacted]’s account used an average of 1,418 minutes, with calls as long as 36 minutes, she sent and received 1,882 messages, and used 20.55 gigabytes of data. Given this usage, it is T-Mobile’s position that Ms. [redacted]’s account was able to utilize her service. In an effort to resolve the concerns that Ms. [redacted] had with her service, on August 26, 2016, T-Mobile filed a trouble ticket for uncompleted calls to non-T-Mobile numbers. After our engineers completed their investigation, on August 27, 2016, T-Mobile made routing changes and resolved the issue. On October 26, 2016, Ms. [redacted] contacted T-Mobile regarding coverage and data speed issues in her area, therefore; T-Mobile submitted a trouble ticket for coverage. On October 27, 2016, T-Mobile engineering advised us that they were undergoing maintenance in the area. We regret any coverage issues Ms. [redacted] experienced during the times of undergoing maintenance in her area. Also, T-Mobile regrets to hear that Ms. [redacted] has concerns with the $0.01 per minute charge for making calls to an out-of-plan number. The base rates charged for T-Mobile’s unlimited talk and text plans cover only direct communications between two people. Calls placed to services such as chat lines, conference calls, and radio broadcast lines have always been considered out-of-plan (i.e., not covered by the base monthly charge); however, T-Mobile has recently begun charging $0.01 per minute for these calls. Please note that customers who dial one of these out-of-plan numbers receive a warning, prior to being charged, that the number they have dialed is considered “out of plan” and that a charge of $0.01 per minute will be assessed if they choose to continue the call. If the customer stays on the line, the charges begin accruing. However, if the customer hangs up, no charges are incurred. T-Mobile does not, in either of these cases, block or otherwise impede the completion of the call to the dialed number. All customer account types are subject to this charge. Our records indicate that during her billing cycle dated October 29, 2016, Ms. [redacted] was charged $1.42 for dialing to out-of-plan numbers and she has unbilled charges of $1.70. Ms. [redacted] has the option to hang up her call when she is prompted that she may be charged $0.01 per minute to avoid these charges. It is T-Mobile’s position that the charges are valid. In an effort to amicably resolve this matter, on November 2, 2016, T-Mobile offered Ms. [redacted] the option to return her equipment to my attention in exchange for a credit of the remaining Equipment Installment Plan (“EIP”) balance of $450.72 for two Samsung Galaxy S7s. The handset(s) can be mailed to me at the following address: T-Mobile USA, Inc. Attn: [redacted] T-Mobile recommends that Ms. [redacted] request a tracking number when shipping as T-Mobile is not responsible for equipment being returned back to T-Mobile. We ask that Ms. [redacted] please include the handset, battery, charger, and her account information within the box to ensure proper credit. Please be advised if the full kit is not returned (such as a missing charger or battery), a $20.00 restocking fee will be deducted from the credit offered above. If the handset has sustained either physical or liquid damage that would void the manufacturer’s Limited Warranty, the equipment will be returned to Ms. [redacted] and the EIP balance and final pro-rated monthly access charges will then be considered valid. It is important to note, Ms. [redacted] must have the equipment post marked for return no later than December 20, 2016 to take advantage of this offer. T-Mobile regrets any inconvenience to Ms. [redacted] regarding this matter. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Ligia M[redacted] Executive Response

December 16, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated December 8, 2016, regarding the above-referenced account. Please be advised that we have made attempts to contact Mr. [redacted], which have proven unsuccessful. As such, T-Mobile will make every effort to address his concerns within this letter. T-Mobile regrets Mr. [redacted]’s concerns regarding the iPhone 7 Trade Up Promotion. On September 9, 2016, T-Mobile began offering a phenomenal iPhone 7 Trade-Up Promotion for new and existing postpaid customers who trade-in their fully paid off iPhone 5 or above. Customers that purchase a new iPhone 7 32GB on an Equipment Installment Plan (“EIP”) and trade-in their fully paid off iPhone from any carrier will receive monthly EIP bill credits to reduce the total cost of the new iPhone 7. Please be advised that those that trade-in an iPhone 6, 6 Plus, 6S, or 6S Plus will receive the phone at no cost after a trade-in credit and monthly EIP bill credits; customers that trade in the iPhone 5, 5C, 5S, or SE models will receive the phone at a final cost of $250.00. Should customers choose the Plus size model there is a cost increase of $120.00. It is important to note that should a customer choose a larger memory variant of the iPhone 7 or iPhone 7 Plus the cost will increase in increments of $100.00 with each memory variant. Additionally, the trade-in device must be in good working order with no physical or liquid damage and have the “Find My iPhone”, feature disabled. If the above requirements are not met the customer will not qualify for the promotion. Please be advised that if a customer elects to cancel their account prior to the end of the 24 month EIP agreement the monthly credits will cease and the remaining amount will become due on the final billing statement. It is important to note that T-Mobile records do not indicate that Mr. [redacted] was advised the charge of $299.00 would be billed to his account, but was advised that he would receive the trade-in credit for the Apple iPhone 5 and then monthly bill credits to reduce the overall cost of the device. T-Mobile records confirm that Mr. [redacted] contacted T-Mobile on September 19, 2016, requesting that we send him a return mailing label for the return of the Apple iPhone 5 as he did not receive a return label when he received the new Apple iPhone 7 device. T-Mobile generated an equipment return label; however, the address on the return label was to T-Mobile’s handset warehouse rather than the proper return address. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted]’s contact with our Customer Care. In an effort to amicably resolve Mr. [redacted]’s concerns, T-Mobile has agreed to adjust a total of $350.99 from the open EIP associated with the purchase of the Apple iPhone 7, leaving an EIP balance of $299.00 as requested. Mr. [redacted] may contact Customer Care, visit his account via T-Mobile.com or go to a retail store to pay the owing amount for the Apple iPhone 7 device. T-Mobile regrets any inconvenience caused to Mr. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Lupe C[redacted] Executive Response

June 15, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted] 
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 8, 2017, regarding the above-referenced account.
T-Mobile regrets any continued concerns Mr. [redacted] may be experiencing regarding his billing and we appreciate the opportunity to review and address his concerns. T-Mobile records indicate that Mr. [redacted]’s account has three voice lines of service and two Mobile Internet (“MI”) lines of service. Mr. [redacted] subscribes to our Simple Choice North American Unlimited Talk, Text, and Data (with up to 10 GB of high speed data per line of service) rate plan for $100.00 for two lines of service, and $20.00 per month each additional line. The mobile umbers ending in [redacted] and [redacted] each subscribe to JUMP 1.0 with Premium Handset Protection (“PHP”) for $9.00 per mobile number per month. In addition, the mobile number ending in [redacted] subscribes to PHP with Mobile Security for $12.00 per month and Name ID for $4.00 per month. Mr. [redacted]’s MI line of service ending in [redacted] is $15.00 per month and it receives a $10.00 MI monthly discount and the MI line of service ending in [redacted] is $10.00 per month after the $10.00 MI monthly discount.
Mr. [redacted] has seven Equipment Installment Plans (“EIP”) open for accessories, a Samsung J7 handset, a Samsung Gear, an LG V20 handset, a Samsung Tab A, a Samsung Gear S, and a BEATS Wireless Studio 2 headphones. Mr. [redacted]’s monthly equipment installments total $95.66 per month.
T-Mobile records indicate that Mr. [redacted] agreed a JUMP! On Demand (“JOD”) lease for a Samsung Galaxy Note 5 handset and a Samsung Galaxy Note 7 handset for his mobile number ending in [redacted]. At the time of signing, Mr. [redacted] to 18 monthly lease payments in the amount of $29.00 with the option to purchase the Note 5 after 18 months for one payment of $177.99 and agreed to 18 monthly lease payments in the amount of $32.50 with the option to purchase the Note 7 handset after 18 months for one payment of $174.99. Mr. [redacted]’s monthly JOD payments totaled $61.50 plus tax per month.
With the monthly access charges, optional feature charges, and monthly equipment charges, Mr. [redacted]’s monthly billing statement totaled $326.16 prior to additional usage charges, fees, and taxes. Mr. [redacted]’s account is billed in arrears, which means he is billed after services are rendered. Mr. [redacted]’s billing period runs from the 15th of the month through the 14th of the following month with a payment was due on the 7th of each month.
On November 14, 2016, Mr. [redacted] contacted T-Mobile to inquire about his current balance and he was advised that no payment had been remitted to the account since August 17, 2016. Thereafter, on November 15, 2016, Mr. [redacted] was sent a billing statement in the amount $1,417.70 which consisted of a past due balance of $1,089.42, new charges of $328.28 for services rendered and used from October 15, 2016, through November 14, 2016, monthly EIP charges, JOD payments, along with taxes and fees which was due on December 7, 2016.
Then, on November 19, 2016, Mr. [redacted] account was suspended for nonpayment. Soon after, Mr. [redacted] contacted T-Mobile and agreed to make a payment in the amount of $200.00 immediately leaving a remaining total balance due of $1,217.70, and accepted an Extended Payment Schedule (“EPS”) for the amount $600.00, of the remaining total balance, to would be billed in three monthly installments in the amount of $200.00. The EPS is a payment arrangement that allows a customer to pay their past due balance or a portion thereof in monthly installments. As stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessed. Therefore, when the account was reactivated, the account was assessed a $20.00 restore from suspension fee per line of service.
Please be advised that on November 27, 2016, Mr. [redacted]’s original EPS was modified so he could pay the total balance of $1,217.70 over nine installments of $135.30 and bring the current account balance down to zero as it would be billed out monthly.
T-Mobile records indicate that on November 28, 2016, Mr. [redacted]’s qualified for and took advantage of our EIP offering with the purchase of a LG V20 handset. At the time of Mr. [redacted]’s purchase, he was required to make a down payment in the amount of $49.99 along with the taxes in the amount of $61.25 for the full retail price and hen agreed to a series of 24 monthly installments in the amount of $30.00. Please be advised that an exception was made so Mr. [redacted] would not have to pay the require down payment and taxes up front and the charges would be billed on his following billing statement.
On December 15, 2016, Mr. [redacted] was sent a billing statement in the amount $776.49 which for services rendered and used from November 15, 2016, through December 14, 2016, restore fees, a late fee, a payment fee, monthly EIP charges, JOD payments, an upgrade support charge, the above mentioned down payment along with a shipping charge, the first EPS installment and taxes. This payment was due on January 7, 2017.
As payment was not remitted to the account, on January 15, 2017, Mr. [redacted] was sent a billing statement in the amount $1,269.11 which consisted of a past due balance of $776.49, new charges of $492.62 for services rendered and used from December 15, 2016, through January 14, 2017, monthly EIP charges, JOD payments, the second EPS installment, along with taxes and fees. The past due balance was due immediately and the new charges were due on February 7, 2017.
Then, on February 7, 2017, Mr. [redacted] on account was suspended for nonpayment. Thereafter, Mr. Jonson contacted T-Mobile and advised that he did not have the Note 7 to return for a refund as part of the recall process. T-Mobile then closed the JOD lease for the Note 7 and advised Mr. [redacted] that he would be credited for the JOD charges and taxes totaling $748.11. Additionally Mr. [redacted]’s service was restored and a collection hold was placed on his account until February 21, 2017.
Following the above, on February 15, 2017, Mr. [redacted] was sent a billing statement in the amount $2,475.15 which consisted of a past due balance of $1,269.11, new charges totaling $1,206.04 for services rendered and used from January 15, 2017, through February 14, 2017, monthly EIP charges, JOD payments, the third EPS installment, the full JOD balance for the Note 7, and taxes and fees. The past due balance was due immediately and the new charges were due on March 7, 2017.
Thereafter, goodwill credits totaling $1,311.17 were applied to Mr. [redacted]’s account for the Note 7 handset as mentioned above, previously assessed restore fees, and courtesy credits. Please note that the total charges for the Note 7 were $748.11; however, T-Mobile issued additional credits totaling $563.06. After the credits Mr. [redacted]’s account balance was updated to $1,163.98
Mr. [redacted] billing statement dated March 15, 2017, in the amount $1,616.54 consisted of a past due balance of $1,163.98, new charges of $452.56 for services rendered and used from February 15, 2017, through March 14, 2017, monthly EIP charges, JOD payments, the fourth EPS installment, and applicable taxes and fees. The past due balance was due immediately and the new charges were due on April 7, 2017.
Please note that on March 19, 2017, Mr. [redacted] contacted T-Mobile to make a payment arrangement for the past due balance of $1,163.98 in which he would make a payment of $235.00 on March 26, 2017, and a payment of $928.98 on April 7, 2017.
Mr. [redacted]’s service was later suspended as a result of non-payment on March 28, 2017.
The following day, Mr. [redacted]’s service was restored as he agreed to make a payment in the amount of $463.98 at T-Mobile retail location. When the account was reactivated, the account was assessed a $20.00 restore from suspension fee per line of service.
On April 3, 2017, a payment arrangement was scheduled for the full balance in amount of $1,616.54 no later than April 13, 2017.
Please be advised that a the end of the 18 month lease term had been reached, the purchase option price for the Samsung Galaxy Note 5 handset in the amount of $177.99 plus taxes was assessed to Mr. [redacted]’s account on April 14.2017. The following day, Mr. [redacted] service was suspended due to non- payment.
Mr. [redacted] billing statement dated April 15, 2017, in the amount $2,458.31 consisted of a past due balance of $1,616.54, new charges of $841.77 for services rendered and used from March 15, 2017, through April 14, 2017, restore fees, monthly EIP charges, the purchase option price for the Note 5 handset, the fifth EPS installment, along with applicable taxes and fees. The past due balance was due immediately and the new charges were due on May 7, 2017.
On April 17, 2017, payments totaling $310.00 were remitted to Mr. [redacted]’s account updating the balance to $2,148.31. However, Mr. [redacted] disputed that he did not receive the appropriate credits for the Note 7. As a courtesy, Mr. [redacted]’s services were restored and a collection hold was placed on his account until May 17, 2017, while his concerned was further researched.
Review of the account confirms that on May 5, 2017, an email notification was sent to Mr. [redacted] advising him that the disputed charges for the Note 7 were previously credited to his account on February 15, 2017. As such, no further credits would be applied to his account.
Then, on May 15, 2017, Mr. [redacted] was sent a billing statement in the amount $2,572.97 which consisted of a past due balance of $2,148.31, new charges of $424.66 for services rendered and used from April 15, 2017, through May 14, 2017, a late fee, monthly EIP charges, the sixth EPS installment, along with applicable taxes and fees. The past due balance was due immediately and the new charges were due on June 7, 2017.
On May 23, 2017, Mr. [redacted] contacted T-Mobile to go over the account charges and he was advised that his account was adjusted accordingly. Mr. [redacted] requested to make a partial payment in them amount of $300.00 to maintain active service and was advised that at that time, a minimum payment in the amount $1,306.54 would have to be made to avoid service interruption
On June 11, 2017, Mr. [redacted] services were again suspended as a result of non-payment. It is T-Mobile position that the current balance is valid and owed and no further credits are warranted to Mr. [redacted]’s account. Please be advised that should Mr. [redacted] wish to resume his service, he may contact T-Mobile Customer Care at 1-800-937-8997 for payment options. T-Mobile regrets any inconvenience.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Robert R[redacted] Executive Response

June 3, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated May 29, 2016, regarding the above-referenced account. T-Mobile is pleased to report that we have resolved this matter to Ms. [redacted]’s satisfaction. T-Mobile regrets Ms. [redacted]’s concerns regarding the final balance due for the above referenced account. Ms. [redacted] confirms that she removed an authorized user and canceled the account on April 5, 2016. Ms. [redacted] requested an estimated final account balance and Equipment Installment Plan (“EIP”) balances. Ms. [redacted] made a payment of $605.43, to settle the canceled account. In an effort to resolve this matter amicably, on June 1, 2016, T-Mobile applied an account credit of $166.26, for the remaining monthly recurring charges, EIP installment charges and applicable taxes from the final May 2, 2016, billing statement. The canceled account reflects a zero balance. T-Mobile regrets any inconvenience to Ms. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Pancho Q[redacted] Executive Response

May 16, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: *** *** Your File No. *** T-Mobile Account No. *** To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated May 9, 2016, regarding the above-referenced account. T-Mobile is pleased to report that we have resolved this matter to Ms. *** satisfaction. T-Mobile records indicate that on May 4, 2016, Ms. *** contacted T-Mobile’s Technical Support regarding her data not working. It was determined that this matter was coverage related. It should be noted that T-Mobile is always working to improve its coverage, and we regret any service issues that Ms. *** may have experienced. Although the coverage map at www.T-Mobile.com does not guarantee service availability, it predicts and approximates our wireless coverage area outdoors, which may vary from location to location and may change without notice. T-Mobile has verified the address on Ms. ***’ account and based on the coverage map, confirms that her account address is in an excellent coverage area however, this is a congested area thus causing the above mentioned data issues. As such, T-Mobile is erecting a new tower in Ms. ***’ area to elevate the data issue. The previously mentioned tower is projected to be completed within the next six months. In an effort to amicably resolve this matter, T-Mobile reached out to Ms. *** on May 11, 2016, and placed a credit on her account in the amount of $120.00 that is the equivalent of six months of data charges. After the above mentioned credit was applied to Ms. ***’ account it left a credit balance of $-2.79. Ms. *** accepted this offer as resolution. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. ***.Very truly yours, T-MOBILE USA, INC. James H*** Executive Response

August 3, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May...

Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated July 25, 2017, regarding the above-referenced account. T-Mobile is happy to report we have resolved this matter to Mr. [redacted]’s satisfaction.
T-Mobile sincerely regrets any inconvenience Mr. [redacted] experienced regarding his equipment. Please note records indicate that on July 6, 2017, Mr. [redacted] ordered a LG K20 device and remitted a payment of $175.00 for the equipment. Regretfully, the LG K20 does not support the NFC feature and upon review of the product page on www.tmobile.com T-mobile was unable to verify any information that states it does.
As of the time of Mr. [redacted]’‘s purchase of a new handset for use on the mobile number ending in [redacted] T-Mobile provided a 14 day return period which allowed Mr. [redacted] to use the equipment to see if it met his needs. If the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable Equipment Installment Plan (“EIP”) entered into at the time of the original purchase.
In an effort to amicably resolve this matter, on July 28, 2017, T-Mobile agreed to exchange Mr. [redacted]’s LG K20 for an LG G6 at no additional cost. T-Mobile requests that Mr. [redacted] return his LG K20 in acceptable non-damaged condition to the following address:
T-Mobile USA, Inc.
Attn: Zachary S[redacted]
c/o Executive Response
1201 Menaul Blvd NE
Albuquerque, NM 87107
T-Mobile recommends Mr. [redacted] request a tracking number when shipping as T-Mobile is not responsible for equipment being returned back to T-Mobile. We ask that Mr. [redacted] please include the handset, battery, charger, and his account information within the box to einsure proper credit is applied. If the handset has sustained either physical or liquid damage that would void the Limited Warranty the handset will be returned to Mr. [redacted] and he will be charged full retail price of $500.00 for the LG G6. It is important to note, Mr. [redacted] must have the equipment post marked for return no later than August 28, 2017, in order to take advantage of this offer. Upon speaking with Mr. [redacted] he accepted this as full resolution to his concerns.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Zachary S[redacted]
Executive Response