T-Mobile Usa Inc

November 21, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] T-Mobile Account Holder: [redacted]. Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May...

Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated November 14, 2016, regarding the above-referenced account. Please be advised that the T-Mobile account is listed in the business name [redacted]. and that Mr. [redacted] is listed as an authorized user of the account. Please be advised that we have made attempts to contact Mr. [redacted], which have proven unsuccessful. As such, T-Mobile will make every effort to address his concerns within this letter and will continue to work with Mr. [redacted] once we are able to speak with him. T-Mobile regrets any concerns Mr. [redacted] experienced regarding tablet devices being billed to his business account. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted]’s contact with our Business Care department. On October 11, 2014, Mr. [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy Note 4 device. On November 10, 2014, Mr. [redacted] started another EIP for three Apple iPhone 6 Plus device. Our EIP Agreement is a 24-month, no interest financing agreement available to qualifying customers with active service. Please be advised from June 17, 2015, through June 22, 2015, T-Mobile was offering an LG G Pad tablet for no monthly payments when a Simple Choice Mobile Internet rate plan of 1GB or higher was activated. The LG G Pad tablet had to be on our EIP offering. Customers are charged $9.99 per month for the LG G Pad tablet and receive an automatic monthly credit of $9.99 per month making the LG G Pad tablet free. T-Mobile records indicate Mr. [redacted] took advantage of this offer and activated 15 LG G Pad tablet on our EIP offering. Due to an inadvertent error, more Mobile Internet (“MI”) lines were activated than needed to qualify Mr. [redacted] for the promotion. On September 11, 2015, Mr. [redacted] took advantage of or JUMP! On Demand lease offering for a Samsung Galaxy S6 Edge device. JUMP! On Demand is a lease option in which participating customers may be eligible for the lowest out of pocket price as well as the lowest monthly cost. T-Mobile records indicate Mr. [redacted] received the $9.99 monthly promotional credit for all 15 LG G Pad tablets on his August 2015 and September 2015 monthly billing statements. When T-Mobile cancelled the unused MI lines, this caused the monthly promotional credit to end. T-Mobile regrets any inconvenience to Mr. [redacted]. T-Mobile has reviewed Mr. [redacted]’s monthly billing statements for January 2016 and February 2016. Our review indicates Mr. [redacted]’s charges were for the monthly access charges and monthly installment charges. T-Mobile does not have record of additional charges to bring his balance to $956.00 for this timeframe and ask Mr. [redacted] to provide more detail regarding the charges for further review. On October 7, 2016, Mr. [redacted] ported out five lines of service to another carrier. On November 1, 2016, Mr. [redacted] ported out one line of service to another carrier which cancelled his T-Mobile account. It is important to note that Mr. [redacted]’s T-Mobile account has carried a past due balance since his April 14, 2016, billing statement. Mr. [redacted]’s final billing statement was in the amount of $5,162.51 and consisted of an unpaid balance in the amount of $3,257.72 for monthly access charges and monthly equipment charges for the billing period from March 14, 2016, through October 13, 2016, and new charges of $1,904.79 for the remaining equipment balance of the Samsung Note 4 device, the Apple iPhone 6 Plus devices, the Samsung S6 Edge device, and the LG G Pad tablets, and monthly access charges plus applicable taxes for the billing period from October 14, 2016, through November 13, 2016. In an effort to amicably resolve this matter, T-Mobile issued a credit in the amount of $2,097.90 for the months Mr. [redacted] did not receive the LG G Pad tablet monthly promotional credits. This credit applied to the balance on the account in the amount of $5,162.51 and leaves a remaining balance of $3,064.61. T-Mobile would like to offer Mr. [redacted] the option of returning the LG G Pad tablets to our office and we will refund the remaining equipment balance for these devices. As an additional courtesy to Mr. [redacted], T-Mobile has suspended collection activity on his account through December 19, 2016, after which time the account will resume regular collection activity. T-Mobile respectfully declines Mr. [redacted]’s request for compensation for loss of business. T-Mobile requests Mr. [redacted] contact me at the number below no later than December 13, 2016, to discuss our offer and reinstatement of his lines. T-Mobile regrets any inconvenience to Mr. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Jennifer G[redacted] Executive Response

October 10, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated September 23, 2016, regarding the above-referenced account. T-Mobile regrets if Mr. [redacted] feels our previous response was not sufficient to address his concerns. Please be advised that T-Mobile is always working to improve its coverage, and we are sorry to hear that Mr. [redacted] continues having issues with his service. Our Personal Coverage Check tool, which predicts and approximates service availability down to the street level shows that Mr. [redacted] should expect good to great coverage. However, we cannot guarantee coverage as there are so many factors that can affect the coverage day to day. As mentioned in Mr. [redacted]’s letter to your office, T-Mobile recently provided a Personal Cellspot coverage device. The Personal CellSpot Router unleashes the full power of Wi-Fi, allowing customers to call, text, surf anywhere in their home, including the attic and the basement with their Wi-Fi capable device. It is like having a tower in one's house and is now available at no additional cost to assist with coverage concerns. However, T-Mobile is further investigating Mr. [redacted]’s coverage and dropped call concerns. Our engineers are working towards providing a resolution and will notify Mr. [redacted] once they have completed their review. T-Mobile appreciates Mr. [redacted]’s patience during our investigation of this matter and we will continue to work with him towards an amicable resolution. T-Mobile regrets any inconvenience to Mr. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Alberto V[redacted] Executive Response

August 14, 2015 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated August 7, 2015, regarding the above-referenced account. T-Mobile regrets any difficulty that Mr. [redacted] has experienced with his Samsung device. T-Mobile provides a 14-day return period during which our customers can test newly purchased equipment to determine whether it meets their needs. If the equipment does not meet the customer’s needs, it can returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable Equipment Installment Plain (“EIP”) entered into at the time of the original purchase. Although Mr. [redacted] is outside the return period for his purchase, in an effort to amicably resolve this matter , T-Mobile agrees to accept the return of his Samsung Galaxy S6 device in exchange for providing a $679.92 refund via Citibank prepaid refund debit card. Mr. [redacted] may return the handset to my attention within 30 days of this letter at: Executive Reponse Attention: Pancho QP.O. Box [redacted] Albuquerque, NM 87176 Mr. [redacted] has EIP available for an equipment upgrade subsequent to the proposed refund offer. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INC. Pancho QExecutive Response

January 17, 2017 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated January 11, 2017, regarding the above-referenced account. We regret any concerns [redacted] has regarding the T-Mobile Apple iPhone 7 promotion. From September 9, 2016, to September 25, 2016, T-Mobile customers that traded in their fully owned Apple iPhone and purchased an Apple iPhone 7 were eligible to receive monthly bill credits to cover the cost of the Apple iPhone 7. T-Mobile records indicate that on September 26, 2016, [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 7 32GB Black handset. EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in 24 monthly installments. It is important to note that only one handset may be turned in per requested upgrade and that the trade-in value for any handset is determined based on the current market price for that handset, which may not be the price originally paid for the handset. Although the retail representative can provide information as to the amount of the potential credit, that information may not be the final determination. Once the trade-in has been agreed to, if the store has the new handset in stock, the upgrade may be completed in the store. However, if the store is not a participating trade-in retailer or the requested, new handset is out of stock, the customer uses an envelope provided by the retail representative to mail the handset to the address indicated. Once received, it is again inspected and if found to be in acceptable condition, the previously agreed upon credit will be applied to the customer’s open EIP or if the existing EIP balance has since been paid in full the credit is applied to the account balance within two to three billing cycles. On December 15, 2016, [redacted] contacted our Customer Care department regarding notification his order had been canceled and he was advised that unfortunately, due to an inadvertent error the order was in fact canceled. As such, a new order was placed for the Apple iPhone 7 handset under the promotion. Our records confirm [redacted]’s Apple iPhone 6s Grey 16GB handset used in the trade in for the promotion was disqualified due to Find My iPhone being enabled upon receiving it at the T-Mobile warehouse. In order to amicably resolve [redacted]’s concerns T-Mobile has closed the EIP balance on the Apple iPhone 7 32GB Black handset leaving a zero balance for his equipment. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext.[redacted] Very truly yours, T-MOBILE USA, INC. Christopher P[redacted] Executive Response

May 26, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA,...

Inc. (“T-Mobile”) is in receipt of your correspondence dated May 13, 2017, regarding the above-referenced account. We are pleased to report that we have resolved this matter to Mr. [redacted]’s satisfaction.
T-Mobile regrets any inconvenience Mr. [redacted] experienced regarding our 2016 iPhone 7 Trade Up promotion and the status of his submission. On September 9, 2016, and only for a limited time, T-Mobile offered new and existing post-paid customers the opportunity to upgrade their fully paid iPhone 5 or new model for the iPhone 7 or iPhone 7 Plus. With this offer, qualified customers who purchased a new iPhone 7 32GB on an Equipment Installment Plan (“EIP”) and traded-in their fully paid iPhone 6, any model from any carrier would receive a trade-in credit and also monthly EIP bill credits to reduce the total cost of the new iPhone 7 such that the phone is fully discounted after 24 months.
T-Mobile records confirm that on September 24, 2016, an iPhone 7 order was placed on Mr. [redacted]’s account. Regretfully, there was not a trade-in device associated with the order at the time the order was created. T-Mobile records confirm that on April 20, 2017, an iPhone 6 was surrendered for trade in via UPS tracking label [redacted]. This device has since been received by T-Mobile; however, as the original order did not have a trade associated with it, the promotional bill credits did not start automatically.
T-Mobile contacted Mr. [redacted] on May 19, 2017, and in effort to resolve this matter amicably, T-Mobile has closed the associated EIP for the iPhone 7 device in full. Following the conversation Mr. [redacted] advised this matter has been resolved. T-Mobile regrets any inconvenience.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Jamen F[redacted] Executive Response

September 7, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated August 25, 2017, regarding the above-referenced account.
T-Mobile regrets any inconvenience Mr. [redacted] may have experienced with T-Mobile service. T-Mobile records show that the above post-paid account was activated as of June 28, 2017, with six mobile numbers. As of the same day, the mobile numbers ending in [redacted] ported in. The referenced mobile numbers remained active with T-Mobile until July 5, 2017, when they ported out; however, the mobile number ending in [redacted] remained active until July 27, 2017. T-Mobile considers these charges valid and owed.
Nevertheless, in an effort to amicable resolve Mr. [redacted]’s concerns, T-Mobile has applied an adjustment in the amount of $162.66, which brings the balance owed to $53.67. T-Mobile regrets any inconvenience to Mr. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Lauren L[redacted]
Executive Response

October 24, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] T-Mobile Account Holder: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May...

Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated October 16, 2016, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted], and that she has designated [redacted] as an authorized user of the account. T-Mobile regrets any inconvenience to Mr. [redacted] regarding this non-return fee. On June 12, 2016, Mr. [redacted] contacted Assurant Solutions Inc. (“Assurant”) in regards to his damaged equipment, and Assurant ordered a replacement Samsung Galaxy S7 Gold handset that was shipped to him. Please be advised that in each replacement box, a set of instructions is provided to inform the customer how to return their damaged equipment so as to avoid being charged a non-return fee. Our records indicate that we did not receive the non-working equipment. As such, Mr. [redacted] was charged $438.32 for the non-return fee and applicable taxes. As a courtesy to Mr. [redacted], on October 19, 2016, T-Mobile agreed to waive this charge and issued a credit to Mr. [redacted]’s account in the amount of $438.32. This credit lowered the balance to $97.68 which consists of the October 2, 2016 billing statement. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. James G[redacted] Executive Response

September 28, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327               Re:     ...

[redacted]                         Your File No. [redacted]                         T-Mobile Account No. [redacted]   To Whom It May Concern:   T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated September 17, 2017, regarding the above-referenced account.  Please be advised that we have made several attempts to contact Mr. [redacted], which have proven unsuccessful.   T-Mobile regrets any concerns Mr. [redacted] has with his handset and service. Regretfully, with the information available, T-Mobile is unable to discern the specifics of Mr. [redacted]’s dispute with T-Mobile.  T-Mobile would like the opportunity to speak with Mr. [redacted] and work toward an amicable resolution.  We request that Mr. [redacted] contact me directly at the number below or via email at Abigail.[redacted]@T-Mobile.com to discuss this matter and work toward a resolution.   Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].     Very truly yours,   T-MOBILE USA, INC.   Abigail [redacted] Executive Response Tell us why here...

July 26, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated July 19, 2017, regarding the above-referenced account. We are pleased to report that we have resolved this matter to Ms. [redacted]’s satisfaction.
T-Mobile regrets any inconvenience Ms. [redacted] has experienced regarding her rate plan and expected monthly service cost. T-Mobile records confirm that on June 26, 2017, Ms. [redacted] started service and the account was enrolled with our T-Mobile ONE rate plan which includes unlimited talk, text and data and starts at $130.00 for two lines.
From May 25, 2017, through June 27, 2017, T-Mobile offered new and existing customers like Ms. [redacted] to add up two additional lines of service for the price of one. For customers like Ms. [redacted] this makes the expected rate plan cost with AutoPay $120.00 for the first two lines of service with the third and fourth line receiving bill credits for half off. AutoPay is an optional payment method which deducts funds form the customer’s chosen payment method two days prior the bill due date and applied those funds and payment towards the current charges due.
An estimated price breakdown for a four line account receiving this promotion would look as follows; $120.00 for lines one and two, $10.00 for the third line and $10.00 for the fourth line. When using AutoPay, the expected rate plan cost would be $140.00 for four lines or $35.00 per line. T-Mobile records confirm that Ms. [redacted]’s most recent billing statement did include the promotional bill credits for the third and fourth lines of service. As her bill statement was pro-rated and not for an entire month of service, her current charges due are $57.33 rather than the full $140.00 that Ms. [redacted] can expect moving forward.
T-Mobile contacted Ms. [redacted] in effort to amicably resolve this matter and disclosed the promotion requirements and advised her most recent bill did include the appropriate bill credits. Pursuant to the subsequent phone conversation Ms. [redacted] advised this matter has been resolved.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Jamen F[redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

June 26, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted]
Your File No. [redacted]
T-Mobile Account No....

[redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 13, 2017, regarding the above-referenced account. Please be advised that T-Mobile records reflect that [redacted] is the account holder of record, and that T-Mobile has ascertained that [redacted] is an also known as name. We are pleased to report that Mr. [redacted]’s concerns have been addressed and resolved to his satisfaction.
T-Mobile regrets any concern that Mr. [redacted] has experienced regarding our 2016 October LG Bundle promotional offer. We appreciate the opportunity to respond to this matter.
Please be advised that beginning October 5, 2016, running through October 20, 2016, T-Mobile offered the 2016 October LG Bundle promotion. This promotion provided eligible customers the opportunity to upgrade to an LG Smartphone and receive an LG Tablet for free after monthly Equipment Installment Plan (“EIP”) credits. As can be expected, there are several eligibility requirements that must be met in order for customers, like Mr. [redacted], to take advantage of this offer. Please note that one of these requirements is that both devices must be purchased using our EIP offering.

T-Mobile records indicate that on October 12, 2016, Mr. [redacted] qualified for and took advantage of our EIP offering with the purchase of an LG G Pad X tablet. EIP is a payment option that allows eligible customers to purchase equipment by making a down payment at the time of purchase and agreeing to pay the remaining balance in 24 monthly installments. Please note that Mr. [redacted] was not required to remit a down payment for this purchase; however, he agreed to a series of 24 monthly installments in the amount of $10.00 added to his monthly billing statement.
T-Mobile records indicate that also on October 12, 2016, Mr. [redacted] qualified for and took advantage of our JUMP! On Demand program (“JOD”) offering with the leasing option of an LG V10 handset. JOD is a leasing option that allows eligible customers to obtain handsets with a low initial out of pocket cost, known as a Capital Cost Reduction (“CCR”), and by agreeing to pay a partial balance of the device in 18 installments. Please note that Mr. [redacted] was not required to remit a CCR however he agreed to an 18 month lease.
As Mr. [redacted]’s LG V10 handset was ac1uired using our JOD offering, his tablet purchase was not paired with our 2016 October LG Bundle promotional offer.
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted]’s contact with our retail location.
Although it is T-Mobile’s position that Mr. [redacted]’s purchase does not qualify for our 2016 October LG Bundle promotional offer, on June 17, 2017, Customer Care applied $80.00 in account credit to Mr. [redacted]’s account in an effort to reimburse him for the previously assessed monthly installments for his LG tablet. Additionally, on June 24, 2017, T-Mobile’s Executive Office absolved the remaining $159.99 EIP balance owed on Mr. [redacted]’s LG tablet. Please note that on June 26, 2017, T-Mobile contacted Mr. [redacted] and apprised him of these changes and in addition, Mr. [redacted] was provided a one-time $190.00 courtesy credit. Please be advised that Mr. [redacted] accepted this as a resolution to his concerns. Please note that Mr. [redacted]’s account remains active with a $190.00 credit balance which will be used to offset and reduce future monthly billing and his EIP for the aforementioned LG tablet will no longer have a financial impact to him.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Jason A[redacted] Executive Response

May 18, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]

To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of...

your correspondence dated May 5, 2017, regarding the above-referenced file number. Please be advised that we have made attempts to contact Mr. [redacted], which have regrettably proven unsuccessful.
Please be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accounts. Investigation of this issue has confirmed that Mr. [redacted] is not an authorized user on the account which is associated with the mobile number he provided. As such, T-Mobile is unable to provide any details regarding the account in question.
However, T-Mobile would like the opportunity to speak with Mr. [redacted] and work toward an amicable resolution. The account holder of record may add Mr. [redacted] to the account by contacting T-Mobile Customer Care 24 hours a day at 1-800-937-8997. Additionally, the account holder or Mr. [redacted] may have one of the authorized users on the account contact me at the number below to discuss this matter further. T-Mobile regrets any inconvenience to Mr. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Chris P[redacted] Executive Response

May 10, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted].
Your File No. [redacted]
T-Mobile Account No....

[redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 27, 2017, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted]., and that they have designated [redacted] as an authorized user of the account.
T-Mobile regrets any concerns Mr. [redacted] has experienced regarding his participation in a T-Mobile promotional offer. Please be advised that there are several eligibility requirements which must be met in order to qualify for a T-Mobile promotional offer. On December 24, 2016, Mr. [redacted] activated the account at which time he purchased an iPhone 7 Plus handset through our Equipment Installment Plan ("EIP") program wherein he was required to remit a down payment in the amount of $19.99, to pay the taxes on the full retail price, and agreed to 24-monthly installments in the amount of $31.25.
Please note that T-Mobile’s Magenta Port In offer cannot be combined with the Carrier Freedom offer.
Based on T-Mobile’s review of Mr. [redacted]’s account records we confirmed that the device trade-in credit in the amount of $331.81 which was provided to Mr. [redacted] at the time of his above-referenced device purchase was a higher amount than the qualifying cancellation expenses reflected in his final billing statement from his previous service provider. As such, Mr. [redacted] is ineligible to receive further compensation through the Carrier Freedom offer.
Nevertheless, in an effort to amicably resolve the matter T-Mobile has offered two options of which Mr. [redacted] may choose one. First, T-Mobile has offered to apply a one-time credit in the amount of $200.00 toward the account which is equivalent to the value of the 2016 Magenta Port In offer.
As an alternative option, T-Mobile is offering a 30-day period in which Mr. [redacted] may return his iPhone 7 Plus to my attention at the following address:
Attn: [redacted]
[redacted]
[redacted]
[redacted]
Upon receipt of Mr. [redacted]’s equipment, in an acceptable condition, T-Mobile agrees to close the remaining balance of the iPhone 7 Plus handset and submit a prepaid debit card in the amount of $113.74 for the previously paid installments. T-Mobile recommends that Mr. [redacted] request a return tracking number when shipping the equipment back to T-Mobile, and that he retain a copy of the return tracking number for his records, as we are not responsible for equipment being returned back to us. We ask that Mr. [redacted] please include the handset, charger, and his account information within the box to ensure that he receives the proper credit upon receipt of the handset. We also ask that Mr. [redacted] disable the “Find my iPhone” application as T-Mobile cannot disable this application and the device will be returned to him if the application is enabled. Please be advised that if our final examination of the handsets indicates that they have sustained either physical or liquid damage that would void the Limited Warranty, the handsets will be returned to Mr. [redacted] and the balance will then be considered valid and owed. It is important to note, Mr. [redacted] must have the equipment post marked for return no later than 30 days from the date of this letter. Both offers will expire within 30-days from the date of this correspondence. T-Mobile regrets any inconvenience to Mr. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Brandon M[redacted]
Executive Response

June 30, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Prepaid No. XXX-XXX-[redacted]
To Whom It May...

Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 18, 2017, regarding the above-referenced prepaid mobile number.
T-Mobile regrets any inconvenience this matter may have caused Ms. [redacted] and we appreciate the opportunity address her concerns. T-Mobile records confirm that as of March 15, 2017, Ms. [redacted] is subscribed to the Simply Prepaid Unlimited Talk and Text rate plan for $25.00 monthly
T-Mobile records indicate that on June 15, 2017, Ms. [redacted] submitted a refill payment of $25.00, which was refunded to her same day. Please note that an additional payment of $25.00 was remitted to the account on June 17, 2017, which posted to the account thereby renewing Ms. [redacted]’s service.
In a conversation with Ms. [redacted] on June 20, 2017, Ms. [redacted] stated there was a third transaction of $25.00 debited from a second bank account. However, T-Mobile shows no record of this transaction. T-Mobile has agreed to refund Ms. [redacted] $25.00 for the third transaction so long as Ms. [redacted] can provide the two bank statements reflecting the three posted transactions. Ms. [redacted] was sent an email on June 20, 2017, requesting the above information. After receiving no response, T-Mobile issued a second email on June 28, 2017, as a reminder.
Ms. [redacted] may provide the requested bank statements within 30 days directly at [redacted]@T-Mobile.com. Ms. [redacted] may also contact me directly at the phone number listed below for further assistance, if needed. T-Mobile regrets any inconvenience.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Thania R[redacted] Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Of course you cannot reach me, my tmobile phone ONLY RINGS WHEN I AM NEAR FREE WIFI!
Sincerely,
[redacted]

July 18, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated July 5, 2017, regarding the above-referenced account.
T-Mobile regrets that Ms. [redacted] continues to have concerns regarding the balance on her account. As stated in our correspondence to your office dated July 3, 2017, T-Mobile records confirm that the account balance of $133.32 was due to services rendered until March 31, 2017, accelerated Equipment Installment Plan charges, and applicable taxes and fees.
However, upon speaking with Ms. [redacted] on July 14, 2017, she was informed that the balance was valid and as a gesture of good faith due to her ongoing concerns about the balance T-Mobile credited the account in full. A credit in the amount of $133.32 was placed on the account on July 14, 2017. The credit reduced the account to a zero balance.
Additionally, Ms. [redacted] was advised that T-Mobile removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debt. Please note that it may take up to 90 days for Ms. [redacted]’ credit report to reflect the change. T-Mobile regrets any inconvenience to Ms. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Abigail P[redacted]
Executive Response

October 17, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is...

in receipt of your correspondence dated October 10, 2016, regarding the above-referenced account. T-Mobile regrets any handset concerns Ms. [redacted] has experienced. T-Mobile records indicate that on September 21, 2016, Ms. [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a HTC Desire 530 handset. EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in 24 monthly installments. At the time of Ms. [redacted]’s purchase of the new handset for use on the mobile number ending in [redacted], T-Mobile provided a 20-day return period which allowed Ms. [redacted] to use the equipment to see if it meets her needs. If the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable EIP entered into at the time of the original purchase. By purchasing T-Mobile equipment, Ms. [redacted] receives a one-year Limited Warranty provided by the manufacturer of her device. During the Limited Warranty period, Ms. [redacted] is eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement options. Under the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage. On October 11, 2016, in an effort to amicably resolve this matter, T-Mobile issued a credit to the account in the amount of $213.68 for the full cost of the HTC Desire 530 handset. T-Mobile regrets any inconvenience to Ms. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. William B[redacted] Executive Response

January 26, 2017 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated January 17, 2017, regarding the above-referenced account number. T-Mobile regrets any concerns Ms. [redacted] has in regards to her T-Mobile account. Please be advised T-Mobile records indicate on October 22, 2016, Ms. [redacted] called Customer Care to cancel her account, but due to an inadvertent error the account remained active. On November 23, 2016, the account was canceled at Ms. [redacted]’s request. Ms. [redacted]’s December 10, 2016, billing statement reflected a balance of $553.20, which included an unpaid balance of $195.26, new charges of $357.94. The new charges consisted of $358.28 for an iPhone 6S JUMP! On Demand final charges, a $5.00 late fee and a credit of $5.34 for unused services. As payment was not received for the balance owed, on January 10, 2017, Ms. [redacted]’s account was referred to a third-party collection agency AmSher and collection fee was applied increasing the balance owed to $595.04. On January 19, 2017, we spoke with Ms. [redacted] and advised as a courtesy, we have agreed to waive the service charges and late fee, leaving only the balance owed for the iPhone 6S in the amount of $358.28. Ms. [redacted] confirmed she still had procession of the iPhone 6S. As an additional courtesy we offered Ms. [redacted] the option to return the device in good working condition to the Executive Response office and we would agree to waive the remaining balance. Upon receipt of the device T-Mobile agrees to instruct the collection agency to delete derogatory credit reporting and cease collection efforts. Please note that removal of derogatory credit reporting may take up to ninety (90) days. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Daniel R[redacted] Executive Response

September 2, 2015
FILED ELECTRONICALLY
 
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA  98327
 
            Re:     ...

[redacted]
                        Your File No. [redacted]
 
To Whom It May Concern:
 
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated August 27, 2015, regarding the above-referenced account.  T-Mobile is pleased to report that we resolved this matter to Mr. [redacted]’s satisfaction.
 
T-Mobile appreciates Mr. [redacted]’s interest in activating a new account with us and we regret that he experienced any inconvenience with the activation process.
 
T-Mobile investigated this matter and we located an account that was activated for Mr. [redacted] on May 19, 2005.  On May 20, 2005, the account that was open for Mr. [redacted] was cancelled by our Fraud Management team and we required additional information in order for the account to remain active with us.  As a result of the account being flagged by our Fraud Management team in 2005 and since we did not receive a response from Mr. [redacted] after May 19, 2005, his social security number was placed on a negative file, which caused a larger deposit requirement when he applied for service with us again.  Mr. [redacted] informed T-Mobile that he does not believe that he applied for the service with us on May 19, 2005.  Please be advised that when a customer is asked to supply a large down-payment, T-Mobile is unable to provide details to a potential customer as to why their credit inquiry required the larger deposit as we are not authorized credit counselors and our Customer Care or Retail Sales Location teams may only advise a consumer to contact the credit bureaus.
 
Based on Mr. [redacted]’s statement to us and after our review of this matter, T-Mobile removed his social security number from the negative file and he may re-apply for services with us.  T-Mobile advised Mr. [redacted] that if his credit report reflects more than one credit inquiry recently from T-Mobile that he may contact me directly at the number below and we will request to have any credit inquiries, except for one, deleted with the credit bureaus. 
 
T-Mobile looks forward to providing Mr. [redacted] with his wireless needs and we regret any inconvenience that this matter may have caused. 
 
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. 
 
Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at [redacted]
 
Very truly yours,
 
T-MOBILE USA, INC.
 
Ally Y[redacted]
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]