T-Mobile Usa Inc

Complaint: [redacted]I am rejecting this response because:
Firstly, regardless T-Mobile said that they tried to contact me, I never got any communication from them: not by email, not by standard mail and obviously never by phone calling since this was my very first complain, that I never got any kind of warning from such company previos to the cancellation of my account. And later, customer service told me that the only way to fix this situation was by sending a handwriting letter to T-mobile which as for today has never been responded.
Secondly, I contracted this T-mobile plan specificly because the UNLIMITED MOBILE-MOBILE plan to Venezuela which you can verify in their web page (screen shoot attached)
Thirdly, when I first hired T-mobile services, the T-mobile representative told me and reassured me that with this plan I would be able to make phone calls to Venezuela as much as I wanted, as long as I wanted to talk, 24/7 because wheels is the meaning of the word UNLIMITED. I did read all their terms and conditions and there is no mention regarding to time usage of the service I hired. If there is a LIMITED timing, then isn't "unlimited" as they had advertised and still advertised in both, web page and authorized sell shops.
Finally, every single call to Venezuela were strictly made to my family and few friends there, therefore, there is not any spam nor undesirable calling to anybody in Venezuela, as T-mobile had stated to suspend such service.
Sincerely,[redacted]

Complaint: [redacted]
I been trying ot call back the lady who called me about my complaint I made for the over charged of the phone. I left 4 messages and I have not heard back from her. you said your closing my complaint but you never spoke to me and try to resolve my issue. I been with TMobile for a lenth of time and I can say I'm very dispointed with you guys. Also when I called C/S the lady told me not to worry about the phone she will adjust it and i'm still getting billed for it. Please give me a call, I work from 8-5 Monday - Friday. EST. 
Sincerely,
[redacted]

May 16, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: *** *** Your File No. *** T-Mobile Account No. *** To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated May 9, 2016, regarding the above-referenced account. T-Mobile is pleased to report that we have resolved this matter to Ms. *** satisfaction. T-Mobile records indicate that on May 4, 2016, Ms. *** contacted T-Mobile’s Technical Support regarding her data not working. It was determined that this matter was coverage related. It should be noted that T-Mobile is always working to improve its coverage, and we regret any service issues that Ms. *** may have experienced. Although the coverage map at www.T-Mobile.com does not guarantee service availability, it predicts and approximates our wireless coverage area outdoors, which may vary from location to location and may change without notice. T-Mobile has verified the address on Ms. ***’ account and based on the coverage map, confirms that her account address is in an excellent coverage area however, this is a congested area thus causing the above mentioned data issues. As such, T-Mobile is erecting a new tower in Ms. ***’ area to elevate the data issue. The previously mentioned tower is projected to be completed within the next six months. In an effort to amicably resolve this matter, T-Mobile reached out to Ms. *** on May 11, 2016, and placed a credit on her account in the amount of $120.00 that is the equivalent of six months of data charges. After the above mentioned credit was applied to Ms. ***’ account it left a credit balance of $-2.79. Ms. *** accepted this offer as resolution. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. ***.Very truly yours, T-MOBILE USA, INC. James H*** Executive Response

July 8, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated June 29, 2016, regarding the above-referenced account. We are pleased to report that T-Mobile has resolved this matter to Ms. [redacted] satisfaction. We are sorry to hear that Ms. [redacted] had concerns with the 2016 Mother’s Day LG tablet promotion. Please note that from May 4, 2016, to May 12, 2016, and resuming from May 17, 2016, to May 31, 2016,customers can receive a free LG GPad 8.0 (via rebate) when they purchase a new LG G4, and a new LG GPad utilizing our Equipment Installment Plan (“EIP”) program. On May 28, 2016, Ms. [redacted] elected to lease an LG G4 handset on our JUMP! On Demand program with payments of $11.73 per month plus taxes, for 18 months. Additionally, at the point of sale Ms. [redacted] elected to purchase an LG GPad 8.0 tablet on our EIP program with payments of 9.99 per month for 24 months totaling $239.76 over the period of 24 months. As Ms. [redacted] did not purchase the LG G4 on our EIP program she would not be eligible for the free tablet promotion, and that this is the reason she was unable to submit for the rebate online. Nevertheless, in an effort to amicably resolve this matter, on July 1, 2016, Ms. [redacted] account was adjusted $240.00 to compensate her for the full cost of the LG GPad 8.0 tablet. On July 5, 2016, T-Mobile contacted Ms. [redacted] who indicated that the issue was resolved to her full satisfaction. After the aforementioned bill credit Ms. [redacted]’ account reflects a credit balance in the amount of $121.23. T-Mobile regrets any inconvenience to Ms. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Taylor B[redacted] Executive Response

June 17, 2015FILEDELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington1000 Station Drive, Ste. 222DuPont, WA 98327             Re:     ...

[redacted]                        Your File No. [redacted]                        T-Mobile Prepaid No. xxx-xxx-[redacted] ToWhom It May Concern: T-MobileUSA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 15,2015, regarding the above-referenced account.  T-Mobilerecords indicate that Ms. [redacted]’s prepaid mobile number ending in [redacted] wassubscribed to T-Mobile’s Pay As You go rate plan.  Records confirmed that Ms. [redacted] canceledher prepaid account on June 11, 2015, when she ported her mobile number to anotherservice provider.  At that time Ms.[redacted]’s account reflected an unused balance of $37.28.    Please be advised that perthe Terms and Conditions that were agreed upon at the time of activation, “Pre paid Service is non-refundable (even ifreturned during the return period), and no refunds or other compensation willbe given for the unused airtime balances, lost or stolen prepaid cards orcoupons.”   Nevertheless, in an effort toamicably resolve this matter, on June 16, 2015, T-Mobile processed a refund forMs. [redacted] in the amount of $37.28.  Ms.[redacted]’s refund will be delivered in the form of a prepaid card to the addressprovided to your office.  Please allowseven ten business days for delivery. T-Mobile regrets any inconvenience Ms. [redacted] may have experienced.    Basedon the foregoing, we respectfully request that this complaint against T-Mobilebe closed. Thankyou for bringing this matter to our attention. Should you have any further questions, please feel free to contact me atthe address below or [redacted]  Verytruly yours, T-MOBILEUSA, INC. [redacted]ExecutiveResponse

July 27, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated July 15, 2017, regarding the above-referenced account. T-Mobile has attempted to contact Ms. [redacted] on July 18, 2017, July 19, 2017, July 20, 2017, and July 24, 2017 and regrettably has been unsuccessful.
T-Mobile regrets any inconvenience Ms. [redacted] has experienced in regards to the device purchase. Our records indicate that Ms. [redacted] purchased a Samsung ON5 device in store on November 5, 2016, for a total amount of $149.99 plus tax. This device was purchased on our Equipment Installment Plan (“EIP”) with a down payment of $9.00 for the taxes and a monthly payment of $6.25 for 24 months. We show no record of this device being sold at a lower cost. If Ms. [redacted] would like a copy of the EIP agreement that she signed, she may contact our Customer Care department at 1-800-937-8997 to request a copy of the agreement. We apologize for any confusion.
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms. [redacted]’ recent contact with our retail location.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Felicia P[redacted]
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted], **.

March 31, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated March 23, 2017, regarding the above-referenced account.
T-Mobile is sorry that Mr. [redacted] continues to feel that our previous response to your office have not been sufficient. Please be advised that although the tracking number provided by Mr. [redacted] reflects that a package was delivered to T-Mobile’s warehouse on January 3, 2017, this is not a valid confirmation of the equipment return. The content of the package is not confirmed until properly reviewed and the equipment scanned. It remains T-Mobile's position that we were able to confirm the return of Mr. [redacted]’s equipment on January 31, 2017.
In regards to Mr. [redacted]’s concerns with his account being transferred to a third party collection agency, please be advised that our records confirm that Mr. [redacted] was contacted by a third party agency on our behalf regarding the outstanding debt at the time on his T-Mobile account. It is important to note that no negative information has been reported to the credit bureaus. Mr. [redacted]’s account remains canceled, in good standing with T-Mobile and it reflects a zero balance. T-Mobile appreciates the opportunity to respond to Mr. [redacted]’s concerns and we regret any inconvenience he may have experienced.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]
Very truly yours,
T-MOBILE USA, INC.
Maggie R[redacted]
Executive Response

May 23, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated May 10, 2017, regarding the above-referenced account. Please be advised that we have made several attempts to contact Ms. [redacted], which have proven unsuccessful. Therefore, we will make every effort to address Ms. [redacted]’s concerns within this response.
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms. [redacted]’s contact with our Customer Care.
T-Mobile regrets any inconvenience Ms. [redacted] may have experienced regarding the above-referenced account. As Ms. [redacted] mentions in her letter to your office, her account concerns regarding a Change of Responsibly (“COR”) between her and her friends have been previously resolved. A COR is the process by which a mobile number or numbers move from the account of one person or business to the account of another person or business.
A review of Ms. [redacted]’s concern confirm that on October 6, 2016, a mobile number ending in [redacted] was activated on Ms. [redacted]’s account and was later canceled on October 7, 2016. Ms. [redacted] was charged a total of $4.45 for the bill cycle that ran from September 14, 2016, through October 13, 2016. In an effort to amicably resolve Ms. [redacted]’s concerns, on May 22, 2017, T-Mobile applied an account credit in the amount of $4.45, which resulted in a balance due of $257.58 on June 6, 2017.
Please be advised that on September 21, 2015, Ms. [redacted] purchased an iPhone 6s Plus handset on a JUMP! On Demand (“JOD”) lease agreement. Ms. [redacted] was required to remit a capital cost reduction payment at the time of signing in the amount of $99.99, and agreed to 18-monthly lease payments in the amount of $31.25. After which, Ms. [redacted] would have the option to purchase the device for the purchase option price or return the handset to T-Mobile.
On February 13, 2016, T-Mobile records reflect Ms. [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an iPhone 6s Plus. Ms. [redacted] was not required to make a down payment; however, she agreed to a series of 24-monthly installment payments in the amount of $31.25. Please be advised that if a JOD or an EIP agreement is cancelled prior to the completion of said agreement, the remaining balance is due immediately.
In Ms. [redacted]’s correspondence to your office, she states that she purchased two iPhone 7 devices during our 2016 September iPhone 7 Trade Up offer. From September 9, 2016, and for a limited time, new and existing postpaid customers who traded-in their fully paid off iPhone could get a new iPhone 7 for free via monthly bill credits when purchased on an EIP. As the traded-in handset needed to be fully paid to qualify for the promotion, Ms. [redacted] was required to remit a payment in the amount of $305.00 for the balance of her EIP and JOD agreements. When a payment is made towards a JOD or an EIP agreement, the customer will see the payment post to their account and the charges for the JOD or EIP will be billed on the next available statement. Accordingly, it is important to note, Ms. [redacted] was billed for said payments on her November 14, 2016, billing statement. T-Mobile records indicate only one payment of $305.00 was billed to Ms. [redacted]. Should Ms. [redacted]’s records reflect otherwise, T-Mobile would appreciate the opportunity to further research a second payment, and we request Ms. [redacted] contact me at the number listed below.
On September 13, 2016, T-Mobile records indicate Ms. [redacted] traded in the aforementioned handsets. At the time of trading in her handsets, Ms. [redacted] purchased two iPhone 7 Plus handset on JOD lease agreement. Ms. [redacted] was not required to remit a capital cost reduction payment at the time of signing; however, she agreed to 18-monthly lease payments in the amount of $31.00 for each handset. After which, Ms. [redacted] would have the option to purchase each of the device for the purchase option price of $211.99. As stated above, as part of the 2016 September iPhone 7 Trade Up offer, one of the eligibility requirements to take advantage of offer was that you must purchase the device on an EIP. It is important to note, Ms. [redacted] purchased the iPhone 7 Plus handsets on JOD. As such, Ms. [redacted]’s account was ineligible for the 2016 September iPhone 7 Trade Up offer.
As a gesture of goodwill, T-Mobile will offer Ms. [redacted] a one-time lump sum credit in the amount of $200.00 should she decide to keep the iPhone 7 Plus handsets. Alternatively, should Ms. [redacted] decide she does not wish to keep her handsets, T-Mobile will allow her to return the handsets without having to pay the remaining balance due on the lease agreements. If Ms. [redacted] would like to accept either of these offers, she can contact me at the number listed below. T-Mobile regrets any inconvenience to Ms. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
[redacted] T[redacted]
Executive Response

I want this known for the record T-Mobile is just keeping a letter and they are copying and pasting it they are not addressing the problem at all I am sick of this itic constant return of letters with the same exact statement they are not addressing the fact that their customer service is causing a handicapped man to go to the store to fix his bill every month this has absolutely nothing to do with their promises their gifts their whatever these people do not have any consideration for their customers I want this publicly advertised that this company does not care about their customers I absolutely do not accept their continuous copy and paste of the same letter this further proves that they are not listening to any of the complaints I will have to call and contact a lawyer and Sue these people because they will not address the problem that their customer service is absolutely garbage
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

June 6, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated May 20, 2016, regarding the above-referenced account. T-Mobile regrets any continued concerns Ms. ** has with her equipment order. As previously advised, Ms. ** is not listed on the referenced account as an authorized user. As such, we are unable to discuss the account, including whether or not equipment was ordered on the account with Ms. [redacted] We made several attempts to contact the account holder of record in an attempt to verify if Ms. ** should be an authorized user. Unfortunately, we were unsuccessful in contacting the account holder. If the account holder would like to discuss their account they may contact me at the number below. Otherwise, if Ms. ** would like to discuss the account, the account holder must first contact Customer Care by calling 800-937-8997 to request that Ms. ** be added to the account as an authorized user. Once Ms. ** is an authorized user, she may contact me at the number below to further discuss a resolution regarding her concerns. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Brian W[redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:When I saw the mistake in the phone number I waited for them to email me with a number to contact them. Once I received the email I contacted them and left a voicemail with my correct number. They then called the number that was not working again which I then wrote him an email and told him that I had left him a voicemail with my correct number. I did receive a voicemail from him because I was out helping my grandmother and when I got the voicemail I called the number he left me and it was to a tire company. As far as them not having any of my account information I do not believe that because I had them for over 2 years
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I
Sincerely,
[redacted]

July 26, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] T-Mobile Account Holder: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern:...

T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated July 19, 2016, regarding the above-referenced account. T-Mobile records confirm that Ms. [redacted] is designated as an authorized user of Mr. [redacted]’s account. T-Mobile is delighted to report that we have resolved this matter to Ms. [redacted]’s satisfaction. T-Mobile regrets any concerns that Ms. [redacted] has experienced regarding her Carrier Freedom reimbursement request. Please be advised that pursuant to the terms and conditions of T-Mobile’s Carrier Freedom program for device payoff costs, customers are provided with a reimbursement for the remaining balances owed on devices traded-in to T-Mobile, in two installments. The first installment, at the time of purchase, is in the form of trade-in credit, which is determined based on Fair Market Value of the device, and can be applied toward in-store purchases or as a bill credit to the account. Please note that our records confirm that Ms. [redacted] received her first Carrier Freedom payout on October 6, 2015, when Mr. [redacted] received a trade-in credit of $131.00 which was automatically applied to the billing statement dated October 7, 2015. The second Carrier Freedom payment to our customers is in the form of a reimbursement refund card for any remaining difference owed, which is determined by the final billing statement from their previous provider, which is submitted by the customer. Please note that customers can expect to receive their reimbursement within eight weeks. T-Mobile records confirm that on December 2, 2015, T-Mobile received a Carrier Freedom Reimbursement submission and on February 5, 2016, the second reimbursement payout totaling $382.31, was approved and mailed. However, it is very important to note that Carrier Freedom reimbursement cards are issued automatically to the account holder’s address, and therefore it appears as Ms. [redacted] lives in a different state. As there were concerns with the refund card being mailed to the wrong address, the refund card was reissued multiple times. Please note that upon speaking with Ms. [redacted] regarding this matter, she confirms she has now received her refund. We sincerely regret the delay that Ms. [redacted] experienced while awaiting her Carrier Freedom reimbursement refund, and any inconvenience the delay may have caused. As a courtesy to Ms. [redacted] and in an effort to amicably resolve this matter, T-Mobile issued and additional refund of $131.00 which will be reflected in Ms. [redacted]’s bank account within one to three business days. Ms. [redacted] accepted this offer as resolution in full to her concerns. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Kayla J[redacted] Executive Response

August 10, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327               Re:      [redacted]...

[redacted]                         Your File No. [redacted]                         T-Mobile Account No. [redacted]   To Whom It May Concern:   T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated July 29, 2017, regarding the above-referenced account.  T-Mobile is pleased to report that we spoke to Ms. [redacted] and she confirms that her concerns have been resolved to her satisfaction.   T-Mobile regrets any concerns Ms. [redacted] has with her account.  T-Mobile records reflect that Ms. [redacted] purchased a Samsung Galaxy S7 32GB handset on August 19, 2016.  By purchasing T-Mobile equipment, Ms. [redacted] receives a one-year Limited Warranty provided by the manufacturer of her device.  On July 21, 2017, T-Mobile records confirm that Ms. [redacted] was sent out a Warranty Replacement handset to correct the service issues she was experiencing. Pursuant to T-Mobiles policy, when a Warranty Replacement is processed customers are required to surrender their defective handset after they receive the replacement handset.  T-Mobile Retail stores are required to send back any defective handset they receive to prevent our customers from being charged any additional fees.   T-Mobile records confirm that, on July 22, 2017, Ms. [redacted] utilized our Equipment Installment Plan ("EIP") with the purchase of a Samsung Galaxy S8 handset for an amount of $750.00.  Ms. [redacted] remitted a down payment of $30.00 and agreed to a series of 24 monthly installments of $30.00.  T-Mobile records confirm Ms. [redacted] used her Samsung Galaxy S7 handset Warranty Replacement handset as a Trade-In. Therefore Ms. [redacted] received a Trade-In credit of $113.00 which went to her T-Mobile bill due August 6, 2017, which in turn left a revised balance of $80.29.    T-Mobile records to confirm that Ms. [redacted] did return the Samsung Galaxy S8 handset that was purchased on EIP therefore closing out any EIP balance. Please note, although Ms. [redacted] returned the Samsung Galaxy S8 handset, T-Mobile is unable to return the traded-in Samsung Galaxy S7 handset. T-Mobile regrets any misunderstanding to Ms. [redacted] in regards to the cost of the Samsung Galaxy S8 purchase.   In effort to amicably resolve Ms. [redacted]’s concerns T-Mobile provided her with a certified preowned Samsung Galaxy S7 Edge handset at no cost to her.  Ms. [redacted] did accept this as resolution to her concerns. T-Mobile regrets any inconvenience to Ms. [redacted].     Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].     Very truly yours,   T-MOBILE USA, INC.   Nicole C[redacted] Executive Response

December 16, 2015 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Prepaid No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is...

in receipt of your correspondence dated December 8, 2015, regarding the above-referenced account. T-Mobile regrets any concerns Mr. [redacted] experienced regarding his recent handset purchase. Our records confirm that Mr. [redacted] activated his prepaid service on August 15, 2015, at which time he purchased an LG Leon handset. At the time of Mr. [redacted]’s purchase, T-Mobile had an ongoing promotion that upon the purchase of a qualified handset and payment for two months of service on a qualified plan, customers could access http://www.promotions.T-Mobile.com and enter in the corresponding promotional code, and receive a T-Mobile prepaid MasterCard in the amount of $80.00, within eight weeks. Our records confirm that Mr. [redacted] submitted the required information to the T-Mobile promotions website on September 12, 2015; however, due to an inadvertent error, the rebate was not processed and issued to Mr. [redacted]. In an effort to amicably resolve Mr. [redacted]’s concerns, on December 7, 2015, T-Mobile processed a rebate in the amount of $80.00 to be sent to Mr. [redacted] on a prepaid refund card. This rebate has been sent to Mr. [redacted] via U.S. Mail, and he can expect to receive it within seven to ten business days. Additionally, on December 14, 2015, T-Mobile issued a credit in the amount of $40.00 to Mr. [redacted]’s account for one billing period of his service charges. Mr. [redacted]’s account remains active with a credit balance of $40.00. T-Mobile regrets any inconvenience Mr. [redacted] may have experienced. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Chris P[redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However i'm deeply disturbed by the response as it was not aligned with the information I was given multiple times over that span of 2 weeks by their representatives. They clearly told me I was ineligible. And this response simply leaves that fact out. And I wish they would admit their wrong doing and not base the error on a t T-Mobile promotions website issue.I want the Revdex.com to know of the hardship I had to go through and loss of time to resolve this matter so that T-Mobile doesn't do this to others. I will be closing this complaint but will be reopening it if the rebate is not received as my issues resolution is pending the recieval of this rebate.
 
Sincerely, [redacted]

March 10, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated March 2, 2017, regarding the above-referenced account. T-Mobile is pleased to report that we have resolved this matter to Mr. [redacted]’s satisfaction.
T-Mobile regrets any concerns Mr. [redacted] may have experienced in regards to his account. T-Mobile ran the 2016 Friends and Family 2 lines On Us promotion from November 18, 2016, through November 22, 2016. Eligible customers who’d activate two voice lines on the T-Mobile ONE rate plan or on a qualifying Simple Choice rate plan would get up to two additional lines for free after monthly bill credits.
On November 20, 2016, Mr. [redacted] activated four lines of service on the T-Mobile ONE rate plan. However, due to an inadvertent system error the additional lines were not receiving the bill credits. Please be advised that on March 7, 2017, Mr. [redacted]’s account received a credit of $144.08 for the additional lines.
Furthermore, in an effort to amicably resolve this matter, on March 9, 2017, we have added the promotion to Mr. [redacted]’s account. Mr. [redacted] should allow from one to two billing cycles for the credits to apply automatically. Therefore, T-Mobile agreed to apply an additional credit of $162.88 to compensate Mr. [redacted] for charges he had already paid for the additional lines and for his troubles.
Please be advised that as of the date of this letter Mr. [redacted]’s account is reflecting a credit balance of $-67.21. T-Mobile regrets any inconvenience to Mr. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]
Very truly yours,
T-MOBILE USA, INC.
Mercedes V[redacted] Executive Response

July 26, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327               Re:      [redacted]...

[redacted]                         Your File No. [redacted]   To Whom It May Concern:   T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated July 12, 2017, regarding the above-referenced file number.  Please be advised that we have made several attempts to contact Ms. [redacted] to the number ending in [redacted] and the email listed in the correspondence from your office, which has proven unsuccessful.  As such, T-Mobile will make every effort to address his/her concerns within this letter.    T-Mobile regrets any concerns Ms. [redacted] experienced in regards to a T-Mobile account reflecting in her credit report.  Regretfully, with the information available, T-Mobile is unable to locate an account that matches the name and address provided in your correspondence.    It is important to note that in order for T-Mobile to activate a postpaid account T-Mobile requires the customers to pass a hard credit check.  Please be advised that information for a hard credit check is information that needs to be provided by the customers, as it is information that T-Mobile does not automatically have.  We request that Ms. [redacted] contact me directly at the number below to discuss this matter further and search for her account using her full social security number.  T-Mobile regrets any inconvenience to Ms. [redacted].    Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].     Very truly yours,   T-MOBILE USA, INC.   Juan B[redacted] Executive Response