Talty Chevrolet Buick Cadillac, Inc.

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.    We have reached out to our customer to...

address their concerns, however, our attempts to reach them have been unsuccessful.  Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.   Thank you for your time and consideration.   Sharon H. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

January 19, 2017   Revdex.com complaint # [redacted]     We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding his bill.  Due to the concerns that the client brought to your attention, we contacted him directly to discuss the details.    At this moment we have resolved the customers billing concern in a satisfactory manner.  The client has our contact information should he wish to contact us directly.   As always, we thank the Revdex.com for the opportunity to assist our customer.   Luis/Cox Communications Executive Offices/ Arizona

Revdex.com Rebuttal #[redacted] We would like to thank the customer for bringing their additional comments to the attention of your office.  We contacted our customer directly to discuss his complaint and concerns.  He said he recently picked up a rental modem and that he has not had any service issues.  Additionally, he does not want to have a field technician come out to his home at this time because the service is working.  Because of the issues he was having we offered him a one-time credit to his account and a 12 month promotion to discount his rental modem, both of which he accepted.          Thank you for your time and consideration.  [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

January 12, 2017   Revdex.com complaint #[redacted]—[redacted]   We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding his services.  Due to the concerns that the client brought to your attention, we attempted to contact the customer directly....

  Unfortunately our attempts to follow up with the customer were unsuccessful. The client has our contact information should he wish to contact us directly.   As always, we thank the Revdex.com for the opportunity to assist our customer.   Luis/Cox Communications Executive Offices/Arizona

We appreciate our customer taking the time to voice their additional concerns regarding this complaint. We are happy to assist and welcome the opportunity to resolve this situation with them. Upon receipt of this complaint, we were able to make a call to the contact number provided in this complaint and spoke with a party who opted to make the payment on behalf our customer Arkeith B[redacted]. Although we were unable to discuss any account specifics with the party we spoke to, they provided us with the exact amount needing to be paid to clear the balance for the account in question. Generally, once a write-off balance has been paid, it is updated with the credit bureaus within 30-60 days. Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. George S. Executive Resolutions Cox Communications

First, we’d like to thank our customer for reaching out and filing her concerns and compliments regarding her recent experience with our Cox Tech Solutions team. As a customer service oriented company, we appreciate receiving feedback in all forms. Upon receiving this complaint, we reached out to...

speak with her regarding the lingering concerns she had regarding her computer troubles and collected feedback on her experience. At this time, all of her concerns regarding her computer have been addressed through education and work done by our Cox Tech Solutions team. It is always our goal to provide exemplary customer service. We know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we’d like to thank her for reaching out and providing her feedback. If she should have any additional questions or concerns, she can contact our Customer Care Center at [redacted] or Cox Tech Solutions at [redacted]. Thank you, Thomas T. Office of the General Manager Cox Communications Tell us why here...

Revdex.com #[redacted]We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration. We have contacted our customer directly and forwarded her concerns to the appropriate departments to provide a...

successful resolution. We appreciate the opportunity that the Revdex.com has given us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, [redacted] Region

Revdex.com Case # [redacted]We regret to hear of any inconvenience that our customer has experienced with our company. It is certainly not our intention to cause any frustration.Upon receiving the complaint, we reviewed the call in question that occurred on 11/15/16 for coaching and feedback purposes. During...

the interaction, a new discounted rate of $37.79 was offered to the customer and mentioned several times throughout the call. The customer accepted the $37.79 rate and was advised a new balance of $37.19 after the discount was applied. Before ending the call, the customer inquired if said amount would be his new monthly rate in which the representative replied it would. Although we do not believe there was any intent to purposely deceive the customer, we have provided feedback to the appropriate leadership and applied a one-time adjustment of $7.20 to cover the $0.60 monthly difference over the 12 month promotional period.It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.Thank you for your time and consideration.[redacted] W.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding the due date for their Cox Communications account.  Please let me begin with an apology for any inconvenience they experienced.  We certainly do not want to cause our customers any frustrations. Upon...

receipt of this complaint, our Executive Escalations Department partnered with our IT Department to complete the necessary changes to allow our customer’s previous due date to be restored. With this correction in mind, our customer’s monthly billing statement will print on roughly the 18th or 19th of each month and will be due on roughly the 14th or 15th of each month. As a courtesy, we have also applied an adjustment for the late fee our customer was billed. We are confident the issue at hand has now been resolved.   It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.    We have reached out to our customer to...

address her concerns, however, our attempts to reach her have been unsuccessful.  Once we are able to speak with the her and verify the account, we can address her concerns and provide a successful resolution.  We have mailed the check for the credit balance on 3.10.17 and please expect 7-10 business days for delivery.  There was no inquiry sent to the credit bureaus during the collection status.  The credit agency will send a letter to the customers address to confirm.  The account currently shows a zero balance.  We want to thank our customer for her patience during this process and wish her success in the future.       Thank you for your time and consideration.   Lawrence E. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Regrettably, we are unable to offer our customer a response regarding the Regional Sports Surcharge (RSS) to her satisfaction  The RSS fee is a direct result of significant increases in rebroadcast fee’s.  For this we do not have a discount to offset.          In review of her account we can say that over the last 6 years we have been able to offer her 12 attractive discounts to assist her with her account pricing.  This including her current promotion significantly discounting her services well below retail rate for 24 months.  We believe in our product and the competitive pricing we offer.  Additionally, we understand our customers have choices for providers for their entertainment needs.   We appreciate the opportunity provided by the Revdex.com to respond and consider this complaint closed.    Lawrence E.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com complaint # [redacted] We were sorry to hear of the difficulty that the customer has been experiencing with our company.  Due to the concerns that he brought to the attention of your office, our Field Leadership contacted the client directly to coordinate a resolution. We were...

advised that our technician was able to work directly with the customer today and have the cable reinstalled at the depth the customer was looking for. We hope this information has been helpful to your office.  As always, we appreciate the opportunity to assist a customer. Catherine/Cox Communications Executive offices/ Arizona

We would like to thank the customer for taking the time to file his concerns regarding their Cox account. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations   Upon receipt of this complaint we see that this customer...

has already spoken with our Customer Care Department as of 07/13/16, and that the issue has been resolved. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000.   Thank You. Melissa Executive Escalations Cox Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
?My complaint will have been resolved when they get in contact with me and resolve it. Not when then send me a message to say that they will get in contact with me and need my account info.
Regards,
[redacted]

Revdex.com Case # [redacted] We sincerely regret the inconvenience that our customer has experienced with our company.We have contacted the customer directly on 2/16/16 to address their concerns and provide a successful resolution.It is always our goal to provide our customers with exemplary customer...

service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer.  Jesse W.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region Tell us why here...

We would like to thank the customer for taking the time to file their concerns regarding their account billing.  Please let me begin with an apology for any inconvenience they experienced.  We certainly do not want to cause our customers any frustrations.Regarding the customer’s concerns...

with their account billing, we did attempt to reach them at the telephone number they provided to us (###-###-####) to address these issues but we were unsuccessful. We have left voicemail messages and submitted a letter to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their account billing.  It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted]Executive ResolutionsCox Communications

Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their refund request. It is certainly not our intention to cause any frustration. While Mr. [redacted] is not an authorized user on this account we were still able to request the refund in...

question.  We did verify with our refund department that the refund is currently being processed and is scheduled to mail out on March 22, 2016.  Our office left Mr. [redacted] a message advising him of when the refund will be mailed out.    It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.The situation with [redacted] has been settled. Thank you for your intervention. [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

April 15, 2017---Revdex.com complaint # [redacted] We were sorry to hear that the customer was not satisfied with our first response to your office. Due to the concerns that he brought to the attention of your office, we contacted him directly to discuss his concerns.  We advised the customer that he is receiving current customer rates and promotions, and we are not able to lower the rates on the services that he currently subscribes to with our company.  The customer will decide what services he chooses to keep, and will contact us to let us know what changes that he will make to his account. As always, we appreciate the opportunity that the Revdex.com has given us.   Thank you. Catherine/ Cox Communications Executive offices/ Arizona