Talty Chevrolet Buick Cadillac, Inc.

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.  We have contacted the customer directly to address...

their concerns, however our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we will address their concerns. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer.   Atari H. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case # [redacted] While we are sorry to hear of our customer’s current situation, we want to assure them that Cox Communications is not conspiring to disrupt or prevent their abilities to communicate using our Webmail services. Please know that we have been working hard to address and resolve any issues our customers have experienced using our e-mail services. Since there can be a number of factors causing issues such as delayed e-mail messages, we strongly recommend customers experiencing issues to speak with our Tier 2 Technical Support Department. Regarding saved sent e-mail messages; by default the option to “save a copy” of a sent e-mail message in Cox Webmail is unchecked. Cox customers who want to keep a copy of their sent messages are required to check this option before the message is sent. Alternatively Cox customers can update their e-mail settings online to have this option always checked. Unfortunately any e-mail message that has already been sent prior to this option being selected may not be available in the “Sent Folder”. While we are happy to hear the issue was resolved, we apologize for any incorrect information previously provided to you. In regards to return receipts; please know not all email applications or services support read receipts, and users can generally disable the functionality if they so wish. While our Cox Webmail service does include this feature, unfortunately there is no guarantee you will receive a return receipt. Lastly, our temporary passwords are randomly generated and are not specific to any account and/or personal information of our customers. We sincerely regret to hear that one of these passwords provided to you contained any form of language deemed inappropriate. Please know that Cox Communications does not take these matters lightly and that this incident will be investigated and addressed internally. While we understand our customer wishes to only communicate with us through the Revdex.com, we strongly encourage them to call and speak with our Tier 2 Technical Support Department as this would be the most effective form of communication to address their concerns and provide a successful resolution. Thank you for your time and consideration. [redacted]
Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

December 9, 2016, Revdex.com complaint # [redacted]—Denise F[redacted] We are sorry to hear of the situation that the customer brought to the attention of your office.  Due to the complaint filed, we contacted the client directly and spoke to her in detail.  We have an open investigation on her account concerns, and will continue to work directly with the subscriber.  The customer is aware that we are taking all of the information that she gave to us and passing it along to our Collections Team for further review and appeal of her account.     We sincerely appreciate the opportunity that you have given us to assist the customer. Thank you. [redacted]/Cox Communications Executive Offices/ Arizona

Revdex.com Case # [redacted]   It is our goal to provide our customers with exemplary customer service.  We sincerely regret any inconvenience that our customer has experienced with our company.   As of 5/31/16, our Payment Research Department has processed the refund and our customer can...

expect to have these funds available within 48 hours.   Thank you for your time and consideration.   [redacted] W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provided a successful resolution.It is always our goal to...

provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. [redacted]Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding their recent payment arrangement.  Please let me begin with an apology for any inconvenience they experienced.  We certainly do not want to cause our customers any frustrations. Regarding the...

customer’s concerns with their account, we did attempt to reach them at the telephone number they provided to us ([redacted]) on 3/22/16 and 3/25/16 to address these issues but we were unsuccessful. We have left voicemail messages and submitted a letter to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their account. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications

July 14, 2016—Revdex.com complaint # [redacted]—[redacted]   We were sorry to hear of the confusion that the customer is experiencing with his bill. Due to the concerns that he brought to the attention of your office, we reviewed his account.   Our records confirm that the customer signed up for...

Preferred Internet service with our company on June 5, 2015.  Our sales agent was able to grant a temporary discounted rate to the client at that time.  This campaign guaranteed the Preferred Internet Service at $19.00 less per month than the actual market rate. ($54.99 vs $73.99) On June 5, 2016, the 12 month campaign ended and the customer is now paying the regular rate for service.    We are sorry that we are unable to grant an extension to the 12 month temporary campaign. Our company believes that we offer a superior data product and we are glad that we were able to provide the customer with an attractive discount over the past year.  Should the subscriber with to change his services in any way, he may call our Customer Service Department at ###-###-####, or toll free at ###-###-#### to discuss his options.   Catherine/Cox Communications Executive Offices/ Arizona

It has been 8 days since the Cox representative acknowledged that a Cox employee illegally obtained my credit report without my consent or knowledge and without a request on my behalf to enter into any kind of financial relationship with Cox. This morning I paid for a new credit report from [redacted] and it confirms the Cox inquiry remains on my credit report, under the section entitled, "Inquiries that may impact your credit rating." Cox's willful violation of the Fair Credit Reporting Act specifically states that victims of such violations are entitled to actual damages or $1,000.00, whichever is greater. I haven't pursued this remedy with Cox because I took the representative at her word, that the inquiry would be removed.

I spoke to Jesse on 1/12/2016.  There does not seem to be a solution on Cox's part.  Jesse said he will pass along the info in regards to my account stating online that is has unlimited local calling, but verbally he tells me it has 30 minutes.  He also said that Vicky, a supervisor that I spoke with at Cox, who stated verbally that local means an 18 mile radius was incorrect.  So I do not know who is correct since I can not verify anything online.  It seems Cox is presenting themselves falsely.  I am including the screenshot of my account services.  It states my name at the top, because I logged in with my cox email and password.  My phone services are at the bottom of the page.  Well, I guess they are someone's phone services,and apparently not mine since I am told otherwise.

We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.We are sorry to hear that the customer is experiencing stress regarding the placement of the equipment in the public easement adjacent...

to his property. Due to the concerns that the customer brought to the attention of your office, our Construction Leadership Team has contacted the client and will work directly with him to answer his questions regarding the situation at hand. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.  We have contacted the customer directly to address...

their concerns and are working to provide a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer.  [redacted]
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

September 1, 2015 Revdex.com complaint # [redacted]—[redacted] We were sorry to hear of the trouble the customer experienced with our company.  Due to the billing concerns that the customer brought to your attention, we contacted him directly to assist him with the questions regarding his...

refund.  The client has our direct contact information; we will continue to work with him and ensure his account statement and bill is correct. As always, we appreciate the opportunity to assist a customer.  Thank you. [redacted]/ Cox Communications Executive Offices/ [redacted]

March 10, 2017—Revdex.com complaint # [redacted]   We were sorry to hear of the billing confusion that the customer spoke of in her complaint to your office.   Due to the concerns that the customer experienced with her billing, we thoroughly reviewed her account.  Notations on...

the account confirm that we advised the customer of rates at the time of signing, in May of 2015, and the customer did not dispute her pricing until July of 2015.  Our investigation also indicates that the client spoke to one of our Sales Supervisors regarding her rates, and we validated and explained the pricing to the customer.      The service was disconnected for nonpayment, and the final balance owed of $481.40 is correct.  Should the customer decide to reconnect service after payment for services rendered, we will remove the Early Termination Fee and adjust the bill.   We hope this information has been helpful to your office.  Thank you.   Catherine/Cox Communications Executive Offices/ Arizona

We would like to thank the customer for taking the time to file their concerns regarding the charges for their service, the service issues, and a missing piece of equipment.  We also want to apologize for any frustrations or inconveniences experienced. Upon receipt of this complaint, we...

reached out and spoke with the customer regarding the issues she brought to our attention. She stated that currently the service is working and that her main complaint settled around the billing and missing piece of equipment. Per the customer, one of our technicians accidentally took a piece of equipment that the customer owned. Our investigation found that the last time a technician would have touched this device was in October of last year, however the customer states it was missing after January this year. A claim was submitted and will be investigated. Our claims team will reach out with a resolution. The customer requested credits for the service and current rental equipment while this is being investigated. This request was declined as the services are working correctly. We also informed the customer that her current usage of the service wouldn’t require a rental or Wi-Fi capable piece of equipment. We are at this time unable to replace the equipment due to her account’s past due balance. After this balance was explained and even after a misapplied payment was located, the account is still past due. When this was explained, the customer became much more upset and ended the call abruptly. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company.  If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. Thomas Executive Resolutions Cox Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]l

Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their billing. It is certainly not our intention to cause any frustration. Due to the concerns brought to the attention of your office we performed a thorough review of the client’s...

account.  We have concluded to issue the requested credit in the amount of $40.81.  This credit will appear on the statement printing on or around April 6, 2016. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We are sorry to hear our customer is having issues with our services. We have attempted to directly contact the customer on August 3 and August 4 but were only able to leave a voice mail requesting a callback.  We see that the customer reached out to our tech support on August 5 and...

scheduled an appointment for a technician to come to their home.  During the visit our technician replaced a video receiver.  To date we have not received a return call from our customer and a review of the services shows optimal signals to the equipment.  We look forward to speaking with our customer.  Once we are able to verify the account, we can address the concerns and provide a successful resolution. Thank you for your time and consideration.   Lawrence E.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We appreciate Mr. [redacted] taking the time to respond to this complaint. As mentioned in our previous response, we have provided the appropriate department in our company with the information regarding the complaint submitted. This department will now research Mr. [redacted]'s complaint and will address this complaint with him directly moving forward. We appreciate Mr. [redacted]'s patience and understanding. Thank you. Executive EscalationsCox Communications

March 29, 2016   Revdex.com- ID#: [redacted]—Harold A[redacted] We were sorry to hear of the confusion that the customer experienced with his billing.  Due to the concerns that he brought to the attention of your office, we thoroughly reviewed his account. Our investigation confirmed that...

the customer did speak to one of our Sales Agents on January 13, 2016, who noted that the customer’s monthly rate was increasing due to the end of a temporary campaign.   We also verified the notes from the 14 of the month with our Supervisor Amanda, who advised the customer of the monthly rate of $176.65 with the client.  Because the customer stated that the employee in January quoted him a lower rate for his service, we have requested the call recording for review. Once our office has the results of that recording we will contact the customer directly. We hope this information has been helpful to your office.  As always, we thank the Revdex.com for the opportunity to assist a valuable customer. Catherine/ Cox Communications Executive Offices/ Arizona

We would like to thank the customer for taking the time to file her concerns regarding her promotional rate.  Please let me begin with an apology for any inconvenience she experienced.  We certainly do not want to cause her any frustrations.Upon receipt of this complaint, we were able to...

make contact with our customer on 8/3/15 to discuss her concerns. After speaking with our customer we were able to come to a resolution with her account billing by placing an adjustment on the account to offset the recent increase she experienced. We are confident that we can now consider this issue resolved. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank You.[redacted]Executive ResolutionsCox Communications