Talty Chevrolet Buick Cadillac, Inc.

We would like to thank the customer for taking the time to file his concerns regarding his account. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.Upon receipt of this complaint we have made contact with our customer...

and are currently researching their concerns. We are currently working with our customer and are confident that we will reach an amicable resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted].Thank You.Executive EscalationsCox Communications

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.  We have contacted the customer directly to address their concerns and upon speaking with Ms. [redacted] we advised an email was sent to her contact email address. I provided our contact number should she not receive the email.. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Sharon HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file his concerns regarding his bill.  Please let me begin with an apology for any inconvenience he experienced.  We certainly do not want to cause him any frustrations. Due to the concerns that the client brought to your...

attention, we contacted the customer directly.     The necessary adjustments have been made to the customer’s account.  At this moment the customers billing concern has been resolved in a satisfactory manner.  The client has our contact information should she wish to contact us directly.   Thank You.  Atari/Cox Communications Executive Offices/ Arizona

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],  Please withdraw my complaint.
Regards,
[redacted]

We would like to thank the customer for taking the time to file his concerns regarding the Fee they were billed.  Please let me begin with an apology for any inconvenience he experienced.  We certainly do not want to cause him any frustrations. Upon receipt of this complaint we were able...

to make contact with our customer on June 23rd. After reviewing his account, we agreed to waive the disputed fee as a one-time courtesy and we were able to confirm with our customer that the issue is now fully resolved. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.  Melissa L. Executive Resolutions  Office of the General Manager  Cox Communications, Southwest Region

December 14, 2016 Revdex.com Rebuttal# [redacted] We appreciate the customer’s transparency regarding their frustration. We want to assure them we respect their feedback.   Upon receipt of this complaint we noticed that the customer already made contact with our Care Department and addressed her billing concern. We are confident the issue at hand has now been resolved. At this time we have made multiple unsuccessful attempts to reach the customer and review her concerns. Should the client wish to review the account, she has our contact information should she wish to contact us directly.   Once again, we would like to apologize for the frustration that the customer has experienced. Thank you for your time and consideration. Melissa/Cox Communications Executive Offices/Arizona

Revdex.com #[redacted] - Rebuttal We would like to thank the Revdex.com for allowing our office to address the additional concerns our customer brought to your attention.  After researching the $140 in question, we found that this amount was for services rendered from 1/18/16 – 3/17/16.  For specific details on services rendered or questions about his billing he can contact our friendly Customer Care agents at 623-594-1000.  He can also view his statements online at www.cox.com. Again, we would like to thank the Revdex.com for their time and consideration. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding their Cox services.  Please let me begin with an apology for any inconvenience they experienced.  We certainly do not want to cause our customers any frustrations. Regarding the customer’s concerns...

with their services, we do see that they have since spoken with a supervisor from our Customer Care Center on 10/16/17 to address these concerns. During this conversation, our customer was advised the service issue she had experienced on 10/16/17 was the result of an unplanned area outage and was not the result of issues specific to her home. Our customer was also advised that additional account adjustments would not be due as she has already received $65.00 in service adjustments within the last 12 days. Should our customer encounter issues with their services in the future, we do encourage them to contact our Technical Support Department which is open 24 hours a day, 7 days a week at (623)594-1000.   It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications

We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and provide a successful resolution. Sincerely, Executive...

Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding their account refund.  Please let me begin with an apology for any inconvenience they experienced.  We certainly do not want to cause our customers any frustrations. Regarding the customer’s concerns...

with their account refund, we did attempt to reach them at the telephone number they provided to us to address these issues but we were unsuccessful. We have left voicemail messages and submitted an e-mail to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their account.   It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.  We have contacted the customer directly to address...

their concerns and are working to provide a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer.  Atari H. . Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com:
After filing this complaint, I came home from work and checked my mail, since I was told that it would be credited to my account, I thought it was going to be in a form of a direct deposit.  I checked my mail on a regular basis, just in case it was sent via live check.  I did receive the check in the mail, although it is still frustrating that this was not communicated to me.  Also, when we would pay our Cox bill, it would be taken out right away, but it takes over a month to get our refund.  Not a very good business practice.
[redacted]

I have indeed received 2 phone calls from Cox, the first they left a voice message to return the call but only left one digit of the phone number, not overly useful. I attempted to call back on the number that they used to call but got nothing more than a generic Cox welcome and and placed on hold (yet again). The second call back left a full number which I promptly used, turned out to be an automated answering machine to take a message for yet another call back, it was not a direct number to a human being. This is more example of the frustrating customer service, even when trying to resolve the issue, customers are subjected to lengthy holds or answering machines.  I am an attorney that values his time, the amount of time attempting to resolve the issue is inordinately frustrating, an hour+ on a chat line on Cox's support page the night the complaint was filed, 48+ minutes on the weekend, through 2 holds, 2 different support personnel, to finally get information (that conflicted the information received on their chat support) to finally resolve the loss of service, and now the run-around on a supposed Revdex.com resolution.In the end, they still do not accurately portray system outages, still do not warn customers when a KNOWN outage is going to occur, and still subject customers to ad nauseum holds when phone support is attempted.No, there is no resolution as of yet, my complaint stands and is bolstered by continued inept customer relations.

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. It is certainly not our intention to cause any frustration.   We have contacted our customer directly to address their concerns in detail and our customer has our contact information if they would like to...

discuss this matter further.     It is always our goal to provide our customers with exemplary customer service. We appreciate the opportunity that the Revdex.com has given to us to address and assist our customer.  [redacted] **
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file her concerns regarding the historic change of her home from an analog phone to digital.  Please let me begin with an apology for any inconvenience she experienced.  We certainly did not want to cause her any frustrations. Cox...

has investigated her account and confirmed that in December 2006, this change in delivery method for the customer’s telephone service occurred. This change is part of an ongoing switch in our system from Circuit Switched to Packet Switched technology. Updating our customer’s equipment will prepare them for a smooth migration in the future to our next-generation services: • Tools to stop those pesky dinnertime sales and robo-calls. • More feature control options with enhancements to the online Phone Tools. • Use your home phone service from anywhere with more cool features such as Text Messaging and Video Calling. Cox does offer an optional battery backup unit for our phone modems priced at $29.99. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You. Thomas Executive Resolutions Cox Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have had my bill reduced to about $186.00. I do not feel that is sufficient. I have had too many problems with cox to except that as a resolution. I have also scheduled my equipment to be picked up and it did but when they came to pick it up they asked for 5 devices. I only have a modem and a cable box that I have already turned in. I do not know what is going on there. I want to make sure that is removed from my account and my final bill reduced for my re occurring troubles with cox.
Regards,
Isabel G[redacted]

Revdex.com Case # 11178261We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always...

our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer.  Jesse W.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We would like to thank the customer for taking the time to file his concerns regarding the interaction with our Customer Care team and the incorrect charge.  Please let me begin with an apology for any inconvenience he experienced.  We certainly did not want to cause him any...

frustrations.Upon receipt of this complaint, we researched the customer’s account. Our findings confirmed that the customer should not have been charged for the service visit. We have credited the charge from the account and the adjustment should show up with our customer’s next statement. We have also investigated the interactions with our Care Team and passed along feedback to the appropriate supervisors regarding the concerns brought up.It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You.ThomasExecutive ResolutionsCox Communications

We would like to thank the customer for taking the time to file her concerns regarding her former Cox account.  Please let me begin with an apology for any inconvenience she experienced.  We certainly do not want to cause her any frustrations. Upon receipt of this complaint we were able to...

speak with our customer and confirmed the equipment in question had been returned to Cox Communications. After confirming this information, the disputed balance has been waived and a recall has been submitted to ensure the remark is removed from our customer’s credit report. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank You.GeorgeExecutive ResolutionsCox Communications

Revdex.com complaint [redacted]
*
We were sorry to hear of the difficulty that the customer experienced
with our Accounting Department and their bill. 
Due to the concerns that the customer brought to the attention of your
office, we contacted the client directly to assist.  We have...

been in close contact with the
subscribers and we ensured that the appropriate refund was processed.
 
As always, thank you for the opportunity to assist a valued
client!
 
Catherine/ Cox Communications Executive Offices/ Arizona