Talty Chevrolet Buick Cadillac, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Valerie L[redacted]

We would like to thank the customer for taking the time to file his concerns regarding the billing for his former Cox account.  Please let me begin with an apology for any inconvenience he experienced.  We certainly do not want to cause him any frustrations. Upon receipt of this complaint...

we see that our customer spoke to our Customer Care Center on 5/27/16 regarding their concerns with their final balance and our Care Center was able to able to apply an additional adjustment to bring the account to a zero balance. With this in mind, we are confident the issue at hand has now been resolved.   It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. George Executive Resolutions Cox Communications

We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding credits due her. It is certainly not our intention to cause any frustration. Due to the concerns brought to the attention of your office we have thoroughly reviewed our clients account and upon speaking...

with Ms, [redacted] we were able to determine she is due a refund of $54.16. We have escalated to our accounting department to assure her refund will be processed as soon as possible and we will continue to be in contact with the customer through resolve. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Sharon / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region Tell us why here...

Dear Ms. [redacted] Thank you for allowing Cox the opportunity to serve your communication needs.  We are in receipt of your complaint letter filed with the Revdex.com in regards to installation fees that have been billed to your account.Our records show that on February 12, 2016,...

$104 of the installation credits were applied to your account.  Today (February 22, 2016), I have issued the remaining $50.00.  These credits will reflect on your next billing statement.Please accept our apologies for the frustration we have caused you.  I am available for any additional questions and/or concerns you may have regarding your Cox account.  My office hours are 8:30am to 5:00pm, Monday through Friday.Respectfully, Sylvia L. D[redacted]Executive Office of the Regional ManagerCox Communications[redacted]

We appreciate the opportunity to reply regarding Cox High Speed Internet service, the monthly data usage allowance, and Cox’s introduction of data usage billing. Cox offers a variety of High Speed Internet plans to meet the needs of its customers. These plans offer speeds ranging from 5mbps...

download/1mbps upload to 300mbps download/30mbps upload, and each has a data usage allowance of 1 terabyte (1TB). Monthly data usage calculations are based on the amount of the customer’s downloads, uploads and other Internet activity within their individual monthly billing cycle.   As Internet usage is currently doubling every 2 years due to evolving customer needs, we continue to strive to provide the optimal residential broadband experience for all our customers. Cox provides the tools, such as data usage meters on cox.com and on the Cox Connect mobile app, that allow customers to monitor, manage, and track their household’s data usage and amount of data remaining for the monthly billing period. Cox will also provide browser alerts when reaching 85% and 100% of your monthly plan, and a grace period of 2 billing cycles when billing begins in your market. For more information on these tools, data usage, plans and examples of the many things you can do with 1TB of data in a month, visit www.cox.com/datausage.   While monthly usage allowances are not new for our Internet service plans, Cox, like many other providers, is making changes to bill for blocks of data used by customers in excess of 1TB in your market. However, we expect minimal to no impact for the vast majority of our customers.   We trust that these tools will help you manage and understand residential broadband usage. We hope this information alleviates your expressed concerns. You are a valued Cox customer and if you have any additional questions, please feel free to contact Cox at (888) 269-0574. Thank you.

Revdex.com #[redacted]We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.We appreciate the...

opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We would like to thank the customer for taking the time to file her concerns regarding the recent service issues. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations.   Due to the concerns that were brought to our...

attention, we made multiple attempts to reach her at the number provided. We were unsuccessful in our attempts. We were able to leave a voicemail with our contact information on each call though.   It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000.     Melissa/Cox Communications Executive Offices/Arizona

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I keep getting told that I have an, "Expected delivery date". The problem is that is never arrives. Now you are telling me 7/3, keep in mind that this delivery date was supposed to be 4/15. Yes, I did receive some credit and I appreciate that.  Instead of repeated emails, and filing complaints I would like to receive some results. I guess we will see if the 7/3 date happens. I would request that the Revdex.com keep this complaint open until I receive the amount promised from Cox.  Regards,[redacted]

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.   We have reached out to our customer to...

address their concerns at the number provided of ###-###-####, however, our attempts to reach them have been unsuccessful.  Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration. Sharon H.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We are sorry to hear that our customer has concerns regarding her final statement.  Upon receipt of our customers concerns we reviewed their account and do not have any record of anyone accessing this account before October 29, 2015.  Prior to October 29, we show someone from one of our...

call centers accessed the account on May 22, 2015.  At this time we are unable to justify issuing any credits on this account.  If our customer can upload the email that she received that shows confirmation of the account being disconnected prior to October 29, 2015 we will be happy to further review. We thank our customer for the unique opportunity to serve them through this avenue, and apologize for any inconvenience.   Thanks for choosing Cox Communications Executive Escalations Team SE

I received a voicemail today at 12:14pm.  I returned the phone call and left a voicemail with all of my account information at 2:44pm Arizona time.  [redacted] 
[redacted]###-###-#### account may  be under ###-###-####

August 8, 2016,   Revdex.com complaint # [redacted]     We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding his bill.  Due to the concerns that the client brought to your attention, we contacted him directly to discuss the...

details.    At this moment we have resolved the customers billing concern in a satisfactory manner.  The client has our contact information should he wish to contact us directly.   As always, we thank the Revdex.com for the opportunity to assist our customer.   Luis/Cox Communications Executive Offices/ Arizona

February 21, 2017—Revdex.com complaint# [redacted] We were sorry to hear of the confusion and misunderstanding that occurred on the customer’s billing.  Due to the concerns that he brought to the attention of your office, we contacted him directly to discuss.  We confirmed that the...

credits were applied to his account for late and reactivation fees, and advised him that his current monthly rate is $39.99.  The customer was pleased that his rate has been restored to the correct amount that he was quoted, and was satisfied with the credits that we applied. As always, we appreciate the opportunity to assist a valued customer!  Thank you for bringing this matter to our attention. Catherine /Cox Communications Executive Offices/ Arizona

We would like to thank the customer for taking the time to file their concerns regarding their service and account billing.  Please let me begin with an apology for any inconvenience they experienced.  We certainly do not want to cause our customers any frustrations. Regarding the...

customer’s concerns with their account, we did attempt to reach them at the telephone number listed on the account to address these issues on 1/24/18 and 1/26/18 but we were unsuccessful. While we were unsuccessful in speaking to our customer directly, we have conducted a research of their account to gain a better understanding of their concerns.   After review of the account we do see that our customer has since spoken with our Customer Care Center to advise that the service issues have been resolved. Additionally, we do see that a credit has been applied to the account for the interruption our customer experienced with their services. It is our understanding that this issue is now resolved.     It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications

Revdex.com Case # [redacted]   We sincerely regret the inconvenience that our customer has experienced with our company.   We have attempted to contact our customer directly at the e-mail address and telephone number provided on 5/2/16 and 5/5/16. Once we are able to verify the account, we can...

address their concerns and provide a successful resolution.   Thank you for your time and consideration.   Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

This is just another example of poor communication and service from Cox or an out right lie.  As a result of my first complaint back in May, Cox agreed to pick up their equipment.  A technician came to the house and picked up the modem but for some reason did not pick up the rest of the equipment.  Cox was notified and the rest of the equipment sat in the house until Cox picked it up a few days ago.  My required out come remains unchanged.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] The situation was explained to me that the original person didn't explain everything to me correctly and it was a good coaching experience. I realize that in many cases their hands are tied. I accept the resolution, but that doesn't mean I am totally in agreement or am totally happy about it.[redacted]

Revdex.com Case # [redacted]   We regret to hear of any inconvenience that the individual has experienced with our company. It is certainly not our intention to cause any frustration.   We have contacted the individual directly and they informed us that the issue had been resolved. We appreciate...

the feedback in which he had provided regarding his experience. We assured him this matter will be thoroughly reviewed and addressed internally.   Thank you for your time and consideration.   Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.  We have contacted the customer directly to address...

their concerns and are working to provide a successful resolution.  We will consider this matter resolved once the customer has been reimbursed as agreed upon and signs off as complete.   It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer.  Atari H. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region