Talty Chevrolet Buick Cadillac, Inc.

I received the return box but I am not paying for that month. I had [redacted]. I cancelled with you guys. You cannot prove that I didn't cancel and I know I cancelled and I mailed a letter after I started getting calls from you. So it is not we just say you owe it pay it. You have to PROVE it and I was not using your services at that time. I have been with ACN ([redacted] provider) for months now. I am not paying what I dont owe. I did get your box FINALLY after filing this.

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.    We have reached out to our...

customer to address their concerns, however, our attempts to reach them have been unsuccessful.  We have applied the credit for the service visit to the account at this time.  Additionally, we are reviewing the interaction our customer has brought to our attention.  Should our customer have any further questions that we can address, we encourage him to contact us at number we have left on his voice mail.    Thank you for your time and consideration.   Lawrence E. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding their Internet services.  Please let me begin with an apology for any inconvenience they experienced.  We certainly do not want to cause our customers any frustrations. Regarding the customer’s...

concerns with their Internet, we did attempt to reach them at the telephone number they provided to us to address these issues but we were unsuccessful. We have left voicemail messages with our contact information on each of our attempts. Should the customer contact us we will be happy to address their concerns with their Internet service.   Although we were unsuccessful in reaching our customer directly, we did provide the concerns outlined in this complaint to our Field Management team to investigate further. Research of this situation found no indication of a widespread issue with our customer’s area and further review found that the last time our technicians were permitted to access the home was in April of 2015. With this in mind, in order to research and address our customer’s concerns with their Internet services, a service repair appointment will need to be scheduled to allow a Cox Service Technician to access the home to resolve the issues. Should our customer wish to schedule this service repair appointment, they are welcome to contact our 24/7 Technical Support Department at (623)594-1000.   It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I consider this complaint resolved.
Regards,
[redacted]

We appreciate our customer taking the time to voice their additional concerns regarding their Cox account billing. As a customer oriented business we always welcome the opportunity to assist our customers with their concerns.   Although our initial attempts to locate the sales interaction from 8/2/17 to review our customer’s concerns were unsuccessful which resulted in our initial decision, our company escalated the request for this call recording and was able to successfully locate this on 11/1/17. Once this call recording was located and reviewed, our company was able to confirm that our customer was in-fact misquoted a monthly rate of $34.99 for 12 months for their existing level of cable and Internet services. Although the lowest monthly rate our company is able to achieve for this level of service with promotional discounts is $123.24, our company will honor the difference in pricing of $88.25 for 12 months ($1059 total) via four quarterly credits of $264.75 applied to the account. The first credit of $264.75 will be applied 11/3/17, the second will be applied 2/3/17, the third will be applied 5/3/17, and the fourth will be applied 8/3/17. Please understand, that the monthly rate for the services will still bill at $123.24 but the adjustments we are applying will honor the difference in pricing. Although we understand this has been a frustrating experience, we appreciate our customer’s patience and understanding.   It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Chris [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We would like to thank the customer for taking the time to file their concerns regarding the monthly rate for their Cox services.  Please let me begin with an apology for any inconvenience they experienced.  We certainly do not want to cause our customer any frustrations. Upon receipt of...

this complaint we were able to review the account in question and found that when our customer had spoken with our Customer Care Center on 12/20/16 to achieve a lower rate, we confirmed that the promotion required to lower the rate of services was not applied correctly. As a result, we have applied the correct promotional discount to the account and backdated the addition to the originally requested date of 12/20/16. This adjustment has lowered the monthly rate to $64.98 plus tax per month through 3/11/17 and created a credit of $71.53 to correct the previous months where the discount did not properly apply. We are confident the issue at hand has been resolved. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. George Executive Resolutions Cox Communications

Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their service.  It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns.  Our client advised us that his...

service is working.  He then asked for credit for the 3 days his TV service was intermittent.  We advised him that 3 days of cable service for him is $12.87 and that he was issued a $20 credit to cover those days. Our customer us with feedback on his experience with our phone agents and field technicians.  We advised him that all of his feedback will be forwarded to the appropriate departments to help improve our customer experiences. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their monthly rate and billing. It is certainly not our intention to cause any frustration. Due to the concerns brought to the attention of your office we performed a thorough review of our...

customer’s account.  We were able to confirm the quoted rate of $127.75 offered to our customer on 1/20/16.  Because there were promotions on his account scheduled to expire before the 12 month time frame had ended it created a change in the quoted monthly rate.  To remain in good faith to our long time customer we have issued a credit in the amount of $187.66.  The credit is to honor the quoted rate for the remainder of his promotional time frame.  He can see this credit on his April 2016 statement.    It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

March 7, 2016---- Revdex.com complaint [redacted] We were sorry to hear of the billing confusion that the customer experienced with our company.  Due to these concerns, we contacted the client and we were able to come to an agreeable rate for service. As always, we thank the Revdex.com for the opportunity...

to assist a customer. Catherine/ Cox Communications Executive Offices/ Arizona

I left a message at the number provided during the hours of operation that were listed.  I am waiting for a call back.

Revdex.com Case # [redacted]We sincerely regret any inconvenience that our customer has experienced with the Cox services.On May 27th, 2015, we were able to successlly make contact with our customer directly to address their concerns and provide a successful resolution.It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding their account billing.  Please let me begin with an apology for any inconvenience they experienced.  We certainly do not want to cause our customers any frustrations.Regarding the customer’s concerns...

with their account billing, we were able to make contact with them on 7/7/15 to address the issues at hand. During our conversation with our customer we were able to come to an agreement to waive the disputed service charge and apply a courtesy adjustment for our customer’s inconvenience. We are confident that the issue at hand has now been resolved.  It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted]Executive ResolutionsCox Communications

Tell us why here... We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.  We have contacted the customer...

directly to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer.  Sharon HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

May 5, 2016—Revdex.com complaint # [redacted]—A[redacted] A[redacted] We were sorry to hear of the confusion that the customer has experienced with our company.  Due to the concerns that the client has brought to the attention of your office, a thorough review has been completed on his account. Our records...

confirm that on April 28, 2016, the customer‘s account was credited for the service calls, as well as the installation fee.  Notations from our Field Technician confirmed that the client’s modem was the cause of the speed issue, and we were able to confirm that the signal and service that we were providing was not substandard.   Standard lease fees do apply for the rented modem.  We do not and have never offered HBO free for a year, and could not find any documentation to validate this claim.  Should the customer have further questions regarding his account, he may call our Customer Service Department at 623-594-1000. We hope this information has been helpful to your office.  Thank you. Catherine/Cox Communications Executive Offices/ Arizona

Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our company. It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns. We advised the customer that their feedback will be addressed...

with the appropriate leadership within our organization regarding their experience. While the customer has advised us they had contacted a third-party to resolve the issue, we have provided compensation in the form of an adjustment towards their account. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We would like to thank the Revdex.com for the opportunity to assist a
valuable customer.  Please let me begin
with an apology for any inconvenience our customer may have experienced. It is
certainly not our intention to cause any frustration. 
 
We have reached out to our...

customer to
address their concerns, however, our attempts to reach them have been
unsuccessful.  Once we are able to speak
with the customer and verify the account, we can address their concerns and
provide a successful resolution.
 
Thank you for your time and consideration.
Sharon H.
Executive Resolutions
Office of the General Manager
Cox Communications, Southwest Region

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Consistent server issues on their end, this is what I have been told all the times I called them, they are having issues with their servers and then they are rebuilding their servers. Please have Cox pull all the calls I made to them and listen to what the rep told me. They are being dishonest, they are not telling you the truth. See attached screen shot of the issues. I already called them over and over again and they keep telling me the same thing, it's the servers. The supervisor that  called me today told me there is nothing wrong. She suggested to pull the calls and I agree.
[redacted]

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.    We submitted a credit inquiry removal request to [redacted] on December 12, 2017 this can take a minimum of 10 business days before we receive a response back from the Credit Bureau.   It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced and deeply sorry we were unable to successfully resolve. We appreciate the opportunity that the Revdex.com has given to us to assist our customer Atari H. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region