Talty Chevrolet Buick Cadillac, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Emilo [redacted]

Revdex.com #[redacted]
We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding possible fraud/identity theft on their former account.  It is certainly not our intention to cause any frustration. We have contacted the customer directly and advised that her...

concerns have been forwarded to our Fraud/Identity Theft team.  She is aware a packet is being sent in the mail for her to fill out and send back so a formal investigation can be completed.  Thank you for your time and consideration. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their billing. It is certainly not our intention to cause any frustration. Due to the concerns brought to the attention of our office we reviewed the call in question to verify the promotion that was offered.  From the call review we were able to confirm the customer was quoted a 12 month promotion and a 6 month promotion was inadvertently added in error.  To honor the quoted rate and remain in good faith with our customer we will re-add the 35% off promotion to her account on 9/1/16 when the current promotion expires.  When this promotion is added it will run for an additional 6 months to honor the 12 month time frame specified in the call. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

After several attempts we were able to successfully make contact with the customer to address her concerns.At this time we currently have a service appointment scheduled to come out at the customer's earliest convenience. We have also arranged a date and time with the customer for a follow up call to ensure we have successfully resolved her issues and concerns.As always, we appreciate the opportunity that the Revdex.com has given to us to assist our customer.Sincerely,
[redacted]Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Bryan F[redacted]

Revdex.com Case # [redacted]   It is our goal to provide our customers with exemplary customer service.  We sincerely regret the inconvenience that our customer has experienced with our company.   We have attempted to contact our customer directly at the e-mail address and telephone number...

provided on 6/29/16 and 7/6/16.  Once we are able to verify the account, we can address their concerns and provide a successful resolution.    Thank you for your time and consideration.   J[redacted] W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We appreciate Mr. [redacted] taking the time to file his concerns regarding the billing his plumbing company received from Cox Communications. While the Revdex.com complaint portal is intended for subscribers of Cox Communications service to discuss billing and service related issues...

with their Cox accounts, we have forwarded Mr. [redacted]’s concerns to our Damage Claims Department to research and contact him directly. We appreciate Mr. [redacted]'s patience and understanding. Sincerely, Executive EscalationsCox Communications - Arizona

Dear Ms. [redacted] Thank you for allowing Cox the opportunity to serve your communication needs.  We are in receipt of your complaint letter filed with the Revdex.com in regards to your experience with transferring your service.  On behalf of Cox, I would like to extend an...

apology to you as this is not the level of service we have built our reputation on.As a result of your experience, I have applied the $150.00 credit to your account.  This credit will reflect on your next billing statement.  Unfortunately, I was unable to review the call however, I will be sure to send feedback in regards to our lack of follow up.Again Ms. [redacted] I apologize for any inconvenience we may have caused you and your family.  I am available for any additional questions and/or concerns you may have regarding your Cox account.  My office hours are 8:30am to 5:00pm, Monday through Friday.Respectfully, Sylvia L. D[redacted]Executive Office of the Regional Manager[redacted]

It is unethical to not discuss promotional pricing with a customer until after the fact.  Promotional pricing should have been discussed when the original pricing was given.  That way I could have known the pricing had an expiration date and acted upon that expiration date.

Hello,They have tried one time to contact me and then I called them back at the number they left me and left a message for them and they have not responded back, I work M-F 8-5 and Sat 9-1. The message they left did not give a name for me to ask for and the number I called went right to a message center.  [redacted]

We appreciate our customer taking the time to voice her additional concerns regarding her account. We certainly do not want to cause our customers any frustrations.
While we absolutely understand our customer’s frustration, we must explain that we were already able to speak with our customer on 9/8/15 regarding the same issues submitted to us via an Attorney General complaint. During our conversation with our customer we were able to address her frustrations and also confirmed that she had been appropriately compensated for the issues that occurred in the form of credit for all fees incurred from this returned payment as well as a credit for one month of service for the inconvenience. While we respect our customer’s views and frustration on the subject, we do feel that we have been very reasonable in our efforts to ensure the issue was resolved and that our customer received adequate compensation for their frustration. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted]Executive ResolutionsCox Communications

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Samin M[redacted]

November 18, 2015
 
Revdex.com complaint # [redacted]—Donald P[redacted]
 
We were sorry to hear that a long time customer is experiencing
service issues.  Due to the concerns that
the client brought to the attention of your office, we attempted to contact him
directly. ...

While we did not reach him, we
did leave the customer two messages to address his service and credit concerns,
and invited the customer to call us back if he needed further assistance. Our Field Leadership Team advised us that the
customer’s outside line was replaced in an effort to correct the service issues. 
 
We hope this information has been helpful to your
office.  As always, we appreciate the
opportunity to assist the customer. 
 
Catherine/ Cox Communications Executive Offices/ Arizona

August 11, 2015 Revdex.com complaint # [redacted] We were sorry to hear of the Internet problems that the customer has been experiencing.  Due to the issues that the customer brought to the attention of your office, we contacted the subscriber directly to assist them. After a...

detailed conversation with the clients, we have connected them with one of our Supervisors for assistance.  We will continue to work with the customer to make sure that he receives the level of data service that he expects, and deserves.   As always, we appreciate the opportunity to assist our customer.  Thank you! [redacted]/Office of the General Manger/Cox Communications

Revdex.com #[redacted] Thank you for bringing the customers additional comments to our attention.  While we are sorry our client is not satisfied with the answers one of our Home Life Supervisors provided to him, we are not able to offer him the functionality he is requesting.  If the customer would like to speak to our Home Security Team, he may call us directly at [redacted]  Our friendly and knowledgeable Home Life billing agents are available to assist Monday – Friday 8 am – 8 pm and Saturday 9 am – 6 pm.  Thank you for your time and consideration.      Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with her service. It is never our intention to cause frustration. We are working directly with our customer on the issues that were brought to the...

attention of your office. We do understand the frustration our customer has endured and we are committed to work with her to provide a successful resolution. Thank you for your time and consideration.JaimiExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We would like to thank the Revdex.com for the
opportunity to assist a valuable customer. 
Please let me begin with an apology for any inconvenience our customer
may have experienced. It is certainly not our intention to cause any
frustration. 
We have contacted the customer directly...

to
address their concerns and have provided a successful resolution.
It is always our goal to provide our customers
with exemplary customer service. As a customer service oriented company, we
know that our success largely depends on our customers' perception of our
employees, as well as our company. Once again, we would like to apologize for
the frustration that the customer has experienced.
We appreciate the opportunity that the Revdex.com has
given to us to assist our customer. 
Sharon H.
Executive Resolutions
Office of the General Manager
Cox Communications, Southwest Region

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] THE ONLY THING THAT HAS HAPPENED IS I RECIEVED A CALL FROM CATHERINE NOFFLETT ON AUGUST 7TH, 2015, I EXPLAIND WHAT HAS TAKEN PLACE AND SHE SAID THAT I NEEDEDTO SEND PROOF THROUGH MY BANK STATEMENT.  I EMAILED HER ON AUGUST 10TH AND 11TH EXPLAING THE HARDSHIP AND WHAT COX HAS DONE..  PLUS WANTED TO MAKE SURE WHAT OTHER THAN MY BANK STATEMENT WHICH SHOWS COX WAS PAID OR SHOULD I SAY THEIR 3RD PARTY " OUTSOURCER " HAS DONE ACCORDING TO COX EVEN THOUGH THE OUTSOURING THEY HIRED IS COLLECTING FOR COX, IT ALSO SHOWS MY "NSF" CHARGES AND APS MY POWER COMPANYS NSF, BUT THATS NOT EVEN ALL THAT HAS TAKEN PLACE IT HAS COST ME ALOT EVEN EVICTION PAPERS SERVED TO GO TO COURT.  SO I SENT HER THIS EMAIL DETAILING ALL OF THIS SITUATION AND I HAVENT HEARD A WORD I CAN SEND THE EMAIL AS MY PROOF IVE TRIED TO GET BACK TO CATHERINE OF COX COMMUNICATIONS " THIS HAS NOT BEEN TAKEN CARE OF AT ALL..  NOW THEY ARE CALLING ME AND TELLING ME I'M PAST DUE AGIAN AND SENDING ME A BILL THATS GOT MORE FEES ON IT AND A SHUT OFF NOTICE...  PLEASE SEE ATTACHMENT

March 1, 2017—Revdex.com complaint --  Rabie Hagag We were sorry to hear of the confusion that the customer experienced with his billing.  Due to the concerns that the client brought to the attention of your office, we contacted him directly to discuss.  The customer advised us to reply to...

the Revdex.com with the details and resolution to his concerns.  After a thorough review of his account, we determined the correct final balance owed on his account is $31.58.  Credits were applied to his account to honor the correct disconnection date, and a late fee was credited as well.  Thank you for the opportunity to address these concerns. Catherine/Cox Communications Executive Offices/ Arizona

July 5, 2016--Revdex.com complaint # [redacted]—[redacted] We were sorry to hear of the difficulty that the customer described in his complaint to your office. Due to the concerns that the client brought to the attention of the Revdex.com, we requested our Field Leadership Team contact the customer directly to...

resolve his issues.  On June 27, 2016, we confirmed that all of our services were working well at the home, and our technician gave his contact information to the customer for further concerns on this matter.  While we were not able to verify the missed time frames for service that the customer spoke of, we did apply a one month cable credit to his account, and we removed the fee normally charged for upgrade of service.  We hope this information has been helpful to your office.  As always, thank you for the opportunity to assist a valuable client! Catherine/Cox Communications Executive Offices/ Arizona