Revdex.com # [redacted] In response to the customer’s claim, we contacted our Field Leaders in regards to getting service to our client We have contacted the customer directly to address their concerns Our Field Supervisors reached directly out to our customer and they informed him of the time frame for service availability at his homeWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.The Cox representative Ivan assured me that in the future they will sweep any gravel they caused to disperse off of customer driveways, and to rake out gravel ground cover to leave it in the state they found it after working on gravel covered yards He will inform his field service technicians about this Regards, [redacted]
Revdex.com Rebuttal # [redacted] We would like to thank the customer for bringing their additional concerns to the attention of your office We performed a thorough review of our customer’s account and we were able to confirm that there was no access or authentication on her account to confirm that she contacted us for disconnection of services Because we are required to authenticate disconnection of services with verification of the PIN on the account, any change of service or disconnection request would be automatically documented in our system While we understand our customer’s position, we do not have support to issue a credit for the balance on her account in the amount of $ As stated in our original response, there is not any documentation that our customer contacted us to disconnect her services before obtaining service with another providerWe would like to thank the Revdex.com for their time and consideration in closing this complaintJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
It is our goal to provide our customers with exemplary customer service We sincerely regret the inconvenience that our customer has experienced with their services We have contacted the customer directly to address their concerns and provide a successful resolution.We appreciate the opportunity that the Revdex.com has given to us to assist our customer Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com # [redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their service and overall negative experience It is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office we thoroughly reviewed our client’s accountWe found that our customer needed her drop replaced to resolve the service issues she was experiencing Our office worked with our field leaders to get her drop replaced on 7/14/ We made contact with our customer on 7/14/after the drop was replaced and advised her of the work that was completedTo remain in good faith with our longstanding customer we issued a one-time credit in the amount of $She is aware that her credit will be applied to her July bill and partial August statement It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We sincerely regret any inconvenience that our customer has experienced with our companyUpon receiving the complaint, we had notified our Tier Technical Support supervisors for assistanceOne of our lead Technical Support representatives attempted to reach the customer by telephone on 8/4/They were unable to reach the customer directly but had left a message to return their callWe also attempted to reach the customer on 8/10/We were unable to reach the customer but had left a message with our contact information to return our call as wellWe were notified by our Customer Service Department that our customer had called in requesting a callbackWe attempted to reach the customer again on 8/12/at both contact numbers providedUnfortunately we were unable to successfully make contact with the customer directly but we have left several messages including our contact number to return our callAt this time we have not received any further contact from our customerHowever, should they still wish to speak with us they are more than welcome to give us a callWe will be more than happy to assist our customer and address their concernsThank you for your time and considerationExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
September 1, Revdex.com complaint # [redacted] — [redacted] *** We were sorry to hear of the trouble the customer experienced with our company Due to the billing concerns that the customer brought to your attention, we contacted him directly to assist him with the questions regarding his refund The client has our direct contact information; we will continue to work with him and ensure his account statement and bill is correctAs always, we appreciate the opportunity to assist a customer Thank you [redacted] / Cox Communications Executive Offices/ [redacted]
November 4, 2016—Revdex.com complaint# [redacted] — [redacted] We are sorry to hear that the customer was not satisfied with the answer and assistance that we provided to him As we stated in our first response to your company, the calls we reviewed between our customer and our agents did not confirm that the customer was told he would retain the same rate after seasonal service We advised our customer that he has the best pricing available for the services he is subscribed to We are not able to supply the client with the recorded calls Should the customer wish to make changes to his account, he can call our Customer Service Department at ###-###-#### or toll free at ###-###-#### We hope this information has been helpful to final closure of this concern Thank youCatherine/Cox Communications Executive Offices/ Arizona
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service We sincerely regret the inconvenience that our customer has experienced with our company.As of November 23, 2015, our Corporate Office had been in contact with the customer regarding their concerns On December 4, 2015, we followed up with the customer and confirmed their issues had been addressed and the services are now working correctlyWe are confident that this complaint has been successfully resolved.Thank you for your time and consideration.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.After attempting one more time to resolve this issue with their customer service, know Cox Communications has added additional charges to my account that are not correctThe fact that I have overpaid now twice and they refuse to correct the billing dating back to June 15, makes this issue not resolved.I have now reduce the services even more as of August 04, and to no surprise to me, Cox continues to charge me extra as they sent a new invoiced that was received on Tuesday, August 18, with additional charges after my complaint was submitted to the Revdex.com.Please take note that any future response from Cox Communications is preferred via email [redacted] Regards, [redacted] ***
We would like to thank the customer for taking the time to file her concerns regarding her account billing Please let me begin with an apology for any inconvenience she experiencedUpon receipt of this complaint we were able to confirm that our customer did opt to upgrade their services on 5/02/to add our Contour DVR servicesOn 6/30/our customer contacted our Customer Care Center advising of a concern with their monthly rate which resulted in the discovery of a missing promotional campaignAfter this promotional issue was brought to our attention, a ticket was submitted to our Campaigns and Promotions Department who were able to add the appropriate discount back to the account which restored the monthly rate for services to the originally agreed upon $as of 7/05/Additionally, this account correction was backdated to the original account change date of 5/2/16, resulting in an account credit of $being applied to correct our customer’s billingWhile we understand this has been a frustrating experience for our customer, we must be transparent in stating that the appropriate steps and adjustments have been applied to correct the account as of 7/5/Additionally, the higher than bills our customer has seen recently have been a result of late and partial payments that were made to the account from May of to August of 2016, resulting in late fees, and unpaid portions of the balance carrying over to the following billing cycleAs of the date of this response, our customer’s account is no longer past due and currently owes a balance of $due on 10/08/Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank YouGeorge Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration Cox strives to provide as close to 100% uptime as possible for our email services Regretfully, there can be instances where unplanned maintenance may need to be performed to repair or maintain stability of performance We truly apologize for any frustration experienced during these timesIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, C [redacted] T***
We’d like to thank our customer for reaching back out in regards to their prior concerns having not been fully addressedWe apologize that they were not taken care of at the time of our previous responseUpon receipt of the rebuttal, we reached back out to our customerOur field had not yet followed up to complete the required work at the customer’s homeWe apologized for the inconvenience and reached out to our field to get the work resolvedAs of 1/21/17, the services have been corrected and are all up and runningI reached out to the customer today (1/23/17) to verify everything had been taken care ofThe customer was thankful that everything had been addressed and had no further questions or concernsWe’d like to again thank our customer for reaching out to let us know that there was work remaining to be completedAs a customer service oriented company, we know that our success largely depends on our customer’s perception of our companyOnce again, we would like to apologize for the frustration he has experiencedIf he has any additional questions or concerns, our Customer Care Center can be reached at ###-###-####
We have been in contact with our customer directly and are currently working towards a successful resolution Sincerely, Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service We sincerely regret the inconvenience that our customer has experienced with our company We have verified with the Cox Retail Store Manager that the customer’s concerns regarding the equipment have been addressed and resolved as of June 2, Thank you for your time and consideration Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
February 25, Revdex.com complaint [redacted] / Thomas Cox # [redacted] We were sorry to hear of the billing confusion that the customers experienced when transferring service into their name Due to the concerns that the customer brought to the attention of your office, we contacted the client directly to discussAs always, we appreciate the opportunity that the Revdex.com has given us to address a valuable customer’s concerns Thank youCatherine/Cox Communications Executive Offices Arizona
if they truly listened to this call they would hear verbally the agreeable to waive the fee this further shows the company is dishonest and unwilling to provide excellence serviceThis company has poor service and fails to notate accounts then apologizes but makes no changeYou will find with them you constantly hear what they will do to make things better but no changes happenIt is unacceptable to require cancellation fees and then put someone into an agreement and you don’t hold up your in providing good service that’s fraud
We would like to thank the customer for taking the time to file their concerns regarding their account billing Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrationsUpon receipt of this complaint, we have reviewed our customer’s account to gain a better understanding of their concerns with their account billing and equipment chargesAfter review of the account, we do see that our customer was billed $for a Cox owned modem that we installed in February of Regretfully, following research by our Equipment and Inventory Department all indications appear that this Cox owned equipment was not returned to us and as a result this unpaid balance or the associated credit reporting remark cannot be removed We also see that our customer has spoken with our Corporate Care Department on 8/11/who also explained these findings as wellShould our customer be able to locate documentation supporting that they returned this equipment (such as a receipt) we urge them to let us know as soon as possible so we can reopen the investigationAt this time, due to the lack of supporting documentation indicating that this equipment was returned our company does consider this matter to be closed It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file their concerns regarding the charges for their service, the service issues, and a missing piece of equipment We also want to apologize for any frustrations or inconveniences experiencedUpon receipt of this complaint, we reached out and spoke with the customer regarding the issues she brought to our attentionShe stated that currently the service is working and that her main complaint settled around the billing and missing piece of equipmentPer the customer, one of our technicians accidentally took a piece of equipment that the customer ownedOur investigation found that the last time a technician would have touched this device was in October of last year, however the customer states it was missing after January this yearA claim was submitted and will be investigatedOur claims team will reach out with a resolutionThe customer requested credits for the service and current rental equipment while this is being investigatedThis request was declined as the services are working correctlyWe also informed the customer that her current usage of the service wouldn’t require a rental or capable piece of equipmentWe are at this time unable to replace the equipment due to her account’s past due balanceAfter this balance was explained and even after a misapplied payment was located, the account is still past dueWhen this was explained, the customer became much more upset and ended the call abruptlyIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouThomas Executive Resolutions Cox Communications
Revdex.com # [redacted] In response to the customer’s claim, we contacted our Field Leaders in regards to getting service to our client We have contacted the customer directly to address their concerns Our Field Supervisors reached directly out to our customer and they informed him of the time frame for service availability at his homeWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.The Cox representative Ivan assured me that in the future they will sweep any gravel they caused to disperse off of customer driveways, and to rake out gravel ground cover to leave it in the state they found it after working on gravel covered yards He will inform his field service technicians about this Regards, [redacted]
Revdex.com Rebuttal # [redacted] We would like to thank the customer for bringing their additional concerns to the attention of your office We performed a thorough review of our customer’s account and we were able to confirm that there was no access or authentication on her account to confirm that she contacted us for disconnection of services Because we are required to authenticate disconnection of services with verification of the PIN on the account, any change of service or disconnection request would be automatically documented in our system While we understand our customer’s position, we do not have support to issue a credit for the balance on her account in the amount of $ As stated in our original response, there is not any documentation that our customer contacted us to disconnect her services before obtaining service with another providerWe would like to thank the Revdex.com for their time and consideration in closing this complaintJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
It is our goal to provide our customers with exemplary customer service We sincerely regret the inconvenience that our customer has experienced with their services We have contacted the customer directly to address their concerns and provide a successful resolution.We appreciate the opportunity that the Revdex.com has given to us to assist our customer Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com # [redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their service and overall negative experience It is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office we thoroughly reviewed our client’s accountWe found that our customer needed her drop replaced to resolve the service issues she was experiencing Our office worked with our field leaders to get her drop replaced on 7/14/ We made contact with our customer on 7/14/after the drop was replaced and advised her of the work that was completedTo remain in good faith with our longstanding customer we issued a one-time credit in the amount of $She is aware that her credit will be applied to her July bill and partial August statement It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We sincerely regret any inconvenience that our customer has experienced with our companyUpon receiving the complaint, we had notified our Tier Technical Support supervisors for assistanceOne of our lead Technical Support representatives attempted to reach the customer by telephone on 8/4/They were unable to reach the customer directly but had left a message to return their callWe also attempted to reach the customer on 8/10/We were unable to reach the customer but had left a message with our contact information to return our call as wellWe were notified by our Customer Service Department that our customer had called in requesting a callbackWe attempted to reach the customer again on 8/12/at both contact numbers providedUnfortunately we were unable to successfully make contact with the customer directly but we have left several messages including our contact number to return our callAt this time we have not received any further contact from our customerHowever, should they still wish to speak with us they are more than welcome to give us a callWe will be more than happy to assist our customer and address their concernsThank you for your time and considerationExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
September 1, Revdex.com complaint # [redacted] — [redacted] *** We were sorry to hear of the trouble the customer experienced with our company Due to the billing concerns that the customer brought to your attention, we contacted him directly to assist him with the questions regarding his refund The client has our direct contact information; we will continue to work with him and ensure his account statement and bill is correctAs always, we appreciate the opportunity to assist a customer Thank you [redacted] / Cox Communications Executive Offices/ [redacted]
November 4, 2016—Revdex.com complaint# [redacted] — [redacted] We are sorry to hear that the customer was not satisfied with the answer and assistance that we provided to him As we stated in our first response to your company, the calls we reviewed between our customer and our agents did not confirm that the customer was told he would retain the same rate after seasonal service We advised our customer that he has the best pricing available for the services he is subscribed to We are not able to supply the client with the recorded calls Should the customer wish to make changes to his account, he can call our Customer Service Department at ###-###-#### or toll free at ###-###-#### We hope this information has been helpful to final closure of this concern Thank youCatherine/Cox Communications Executive Offices/ Arizona
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service We sincerely regret the inconvenience that our customer has experienced with our company.As of November 23, 2015, our Corporate Office had been in contact with the customer regarding their concerns On December 4, 2015, we followed up with the customer and confirmed their issues had been addressed and the services are now working correctlyWe are confident that this complaint has been successfully resolved.Thank you for your time and consideration.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.After attempting one more time to resolve this issue with their customer service, know Cox Communications has added additional charges to my account that are not correctThe fact that I have overpaid now twice and they refuse to correct the billing dating back to June 15, makes this issue not resolved.I have now reduce the services even more as of August 04, and to no surprise to me, Cox continues to charge me extra as they sent a new invoiced that was received on Tuesday, August 18, with additional charges after my complaint was submitted to the Revdex.com.Please take note that any future response from Cox Communications is preferred via email [redacted] Regards, [redacted] ***
We would like to thank the customer for taking the time to file her concerns regarding her account billing Please let me begin with an apology for any inconvenience she experiencedUpon receipt of this complaint we were able to confirm that our customer did opt to upgrade their services on 5/02/to add our Contour DVR servicesOn 6/30/our customer contacted our Customer Care Center advising of a concern with their monthly rate which resulted in the discovery of a missing promotional campaignAfter this promotional issue was brought to our attention, a ticket was submitted to our Campaigns and Promotions Department who were able to add the appropriate discount back to the account which restored the monthly rate for services to the originally agreed upon $as of 7/05/Additionally, this account correction was backdated to the original account change date of 5/2/16, resulting in an account credit of $being applied to correct our customer’s billingWhile we understand this has been a frustrating experience for our customer, we must be transparent in stating that the appropriate steps and adjustments have been applied to correct the account as of 7/5/Additionally, the higher than bills our customer has seen recently have been a result of late and partial payments that were made to the account from May of to August of 2016, resulting in late fees, and unpaid portions of the balance carrying over to the following billing cycleAs of the date of this response, our customer’s account is no longer past due and currently owes a balance of $due on 10/08/Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank YouGeorge Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration Cox strives to provide as close to 100% uptime as possible for our email services Regretfully, there can be instances where unplanned maintenance may need to be performed to repair or maintain stability of performance We truly apologize for any frustration experienced during these timesIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, C [redacted] T***
We’d like to thank our customer for reaching back out in regards to their prior concerns having not been fully addressedWe apologize that they were not taken care of at the time of our previous responseUpon receipt of the rebuttal, we reached back out to our customerOur field had not yet followed up to complete the required work at the customer’s homeWe apologized for the inconvenience and reached out to our field to get the work resolvedAs of 1/21/17, the services have been corrected and are all up and runningI reached out to the customer today (1/23/17) to verify everything had been taken care ofThe customer was thankful that everything had been addressed and had no further questions or concernsWe’d like to again thank our customer for reaching out to let us know that there was work remaining to be completedAs a customer service oriented company, we know that our success largely depends on our customer’s perception of our companyOnce again, we would like to apologize for the frustration he has experiencedIf he has any additional questions or concerns, our Customer Care Center can be reached at ###-###-####
We have been in contact with our customer directly and are currently working towards a successful resolution Sincerely, Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service We sincerely regret the inconvenience that our customer has experienced with our company We have verified with the Cox Retail Store Manager that the customer’s concerns regarding the equipment have been addressed and resolved as of June 2, Thank you for your time and consideration Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
February 25, Revdex.com complaint [redacted] / Thomas Cox # [redacted] We were sorry to hear of the billing confusion that the customers experienced when transferring service into their name Due to the concerns that the customer brought to the attention of your office, we contacted the client directly to discussAs always, we appreciate the opportunity that the Revdex.com has given us to address a valuable customer’s concerns Thank youCatherine/Cox Communications Executive Offices Arizona
if they truly listened to this call they would hear verbally the agreeable to waive the fee this further shows the company is dishonest and unwilling to provide excellence serviceThis company has poor service and fails to notate accounts then apologizes but makes no changeYou will find with them you constantly hear what they will do to make things better but no changes happenIt is unacceptable to require cancellation fees and then put someone into an agreement and you don’t hold up your in providing good service that’s fraud
We would like to thank the customer for taking the time to file their concerns regarding their account billing Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrationsUpon receipt of this complaint, we have reviewed our customer’s account to gain a better understanding of their concerns with their account billing and equipment chargesAfter review of the account, we do see that our customer was billed $for a Cox owned modem that we installed in February of Regretfully, following research by our Equipment and Inventory Department all indications appear that this Cox owned equipment was not returned to us and as a result this unpaid balance or the associated credit reporting remark cannot be removed We also see that our customer has spoken with our Corporate Care Department on 8/11/who also explained these findings as wellShould our customer be able to locate documentation supporting that they returned this equipment (such as a receipt) we urge them to let us know as soon as possible so we can reopen the investigationAt this time, due to the lack of supporting documentation indicating that this equipment was returned our company does consider this matter to be closed It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file their concerns regarding the charges for their service, the service issues, and a missing piece of equipment We also want to apologize for any frustrations or inconveniences experiencedUpon receipt of this complaint, we reached out and spoke with the customer regarding the issues she brought to our attentionShe stated that currently the service is working and that her main complaint settled around the billing and missing piece of equipmentPer the customer, one of our technicians accidentally took a piece of equipment that the customer ownedOur investigation found that the last time a technician would have touched this device was in October of last year, however the customer states it was missing after January this yearA claim was submitted and will be investigatedOur claims team will reach out with a resolutionThe customer requested credits for the service and current rental equipment while this is being investigatedThis request was declined as the services are working correctlyWe also informed the customer that her current usage of the service wouldn’t require a rental or capable piece of equipmentWe are at this time unable to replace the equipment due to her account’s past due balanceAfter this balance was explained and even after a misapplied payment was located, the account is still past dueWhen this was explained, the customer became much more upset and ended the call abruptlyIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouThomas Executive Resolutions Cox Communications