I do not accept the response from Cox because it is untrueThere was no promotional discount from 7/to 7/(one year) and the additional $(a 30% increase of my bill) was not justified as I had not increased service or changed service and I received absolutely no communications from Cox concerning thisI had Cox for years before I bundled, with no "box"When I bundled, they told me the box was free foreverWe did not want the box because we never needed one before, but Cox assured me that it was the best way to go and it was completely free forever: So we took it(several issues here) My promotion ended on 7/NOT 7/After it expired, Cox ended my paper statements without my consentA year later they withdrew 30% more from my account as I was on auto payThis is a substantial increase for nothing! They did not communicate this to meI am requesting a refund for the ~months of service that they increased substantially without contacting meIt would also be appropriate for them to refund the cost of what they now refer to as "rental" of the free boxThis rental was never on my billThis would amount to ~$8.50/month for 3+ yearsConcerning what Cox is calling a "promotional discount" from 7/to 7/16, this is untrueI did not negotiate any such deal with themTheir representative said their "system" did itSorry, but computers do not have brainsWhen my original promotion ended, over a year ago, there was never any such deal or promotionAnd curiously, that is when their "system" (computer name=do_not_reply) stopped sending me statementsI was lucky to catch such an outrageous increase being withdrawn from my bank accountIt certainly has a scam flavor to it in my opinionI do like Cox technical service, so hoping to get this resolved
November 10, 2015Revdex.com complaint# [redacted] We were sorry to hear of the confusion that the customer experienced with their billing and service.Due to the concerns that the customer brought to the attention of your office, we attempted to contact the customer by phone on two occasions Because we were not able to speak with the customer, we sent an email to the client and provided the details of the investigation in our message The customer has our contact information should they decide to get in touch with us.As always, we appreciate the opportunity that the Revdex.com has given to us [redacted] /Cox Communications Executive Offices/ Arizona
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I spoke with Jesse and courteous enough to understand the situation and willing to resolve the billng issuesAs explained on the phone I do not see billing changes, I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, Rajamohan Sandella
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have been working on this email for over minutes now due to the Internet continuing to drop and having to recover the page and loosing dataI received a call from [redacted] at Cox's executive team and she promised me that she would have someone come out and fix the issue and resolve the monies paid in full for a service I have yet to receive [redacted] , a field technician, came out and stated that it was a very low signal and he would fix itHe gave me his card and told me not to contact Cox but to call him directly if it was not resolvedI placed a call on July 30th and left a detailed message on his [redacted] cell number he providedIt has now been now hours and I have yet to hear a replyI then placed a call to the number [redacted] had provided 623-594-and left a message on her voice mailI have yet to hear a reply from her after hoursI have a home based business where it is imperative I receive the service I have paid for in full but at no time have I received this serviceNow I am receiving harassing calls from Cox stating I owe $and that my service will be cut off if not paidYet not once has either party returned my calls and still no working Internet serviceThe Internet signal continues to drop EVERY SINGLE TIME I use it, which is over 200+ times per dayThe have over $of my money for a service that has yet to be providedNothing less than the refund for the funds they have received will be acceptable along with the service connection they have promised since October Regards, Shannon Fox
December 8, 2016—Revdex.com complaint # [redacted] — [redacted] ***--rebuttal We were sorry to hear that our customer is still disappointed with our companyWe followed up with the customer via email after confirming with our Tier Leadership Team that all of the client’s concerns and questions were addressedWe will continue to work directly with the client, if needed Thank you again for the chance to assist a valued customerCatherine/ Cox Communications Executive Offices/ Arizona
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Michael R [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have contacted Cox communications to try to resolve the compliantI am waiting for a response from them Regards, [redacted]
Revdex.com I have accepted the credit to our accountHowever, as a matter of principle - despite the claim by Cox communications - we were given inaccurate information by the DSR regarding the seasonal service
April 15, 2016—Revdex.com complaint # [redacted] —E [redacted] N [redacted] We were sorry to hear that a customer experienced difficulty with our company Due to the service concerns and the large credit request that he brought to your attention, a thorough review has been completed on the account The result of that investigation does not support waiver of the $bill Our records confirm that the reported service issues in January of this year were accommodated for as we applied a service credit to the client’s accountNotations from our technicians who visited the home indicate that we verified hard lined speeds and educated the customer on wireless speedsOur Field Manager for Laveen advised us that the customer was receiving the same level of service that we provide in Phoenix, Mesa, and surrounding cities in the Valley While the customer states that the service we provided was not satisfactory for his business, our residential Internet service is a “best effort recreational product, not intended for business use.” The customer’s first billing statement confirmed that the he entered into an agreement with us to commit to service with us for months, and the details of the agreement were listed on the billing statementWe also have no payments on record for the account We hope this information has been helpful in providing closure to this complaint Thank you Catherine/Cox Communications Executive Offices/ Arizona
We would like to thank the customer for taking the time to file her concerns regarding ongoing service issues on her account Please let me begin with an apology for any inconvenience she experienced We certainly did not want to cause her any frustrationsUpon receipt of this complaint, we reached out and made contact with the customerAt her request, the Cox services were disconnected in her homeThe charges in question were addressed and the customer has no further concernsIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouThomas Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file her concerns regarding the pricing for her services Please let me begin with an apology for any inconvenience she experienced We certainly did not want to cause her any frustrations.After receiving this complaint, we investigated the customer’s concerns, starting with the call she referenced with our Customer Care Agent and the price quote of $On that call October 4, 2017, our customer was advised and agreed to the monthly rate of $This was after the agent advised of a recent increase in rates for the level of internet service she subscribes to of $As a courtesy, our agent applied a credit to the account which brought the balance to $for that month’s statement only.It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] .Thank You.ThomasExecutive ResolutionsCox Communications
We would like to thank the customer for taking the time to file his concerns regarding the equipment and billing his former Cox accountPlease let me begin with an apology for any inconvenience he experiencedWe certainly do not want to cause him any frustrations.Upon receipt of this complaint, we reviewed the account and we were able to confirm the modem in question was returned and removed from the account on 2/29/Once the equipment was removed from the account, the associated unreturned equipment charge of $was also removed on 2/29/We see that our customer spoke with our Customer Care Center on 3/18/who confirmed his account refund balance and assured him of the timeframe in which he can expect to receive thisGenerally, once an account refund is processed it will be received within 1-weeksOur review of the account shows the first portion of the refund ($48.54) was processed and mailed on 3/8/16, and the remaining $will be processed and mailed within 5-business daysWe are confident the issue at hand has been resolvedIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedIf they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouGeorge Executive ResolutionsCox Communications
We were sorry to hear of the confusion that our customer experienced while attempting to upgrade his accountDue to the concerns that the customer brought to your attention, we contacted him directly and are working towards a successful resolutionAs always, we appreciate it when the Revdex.com gives us the opportunity to assist a customer Thank you.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their experience with the rebate processIt is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.We appreciate the opportunity that the Revdex.com has given to us to assist our customer Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case #11249402We are sorry to hear our business customer was negatively impacted with his email service Due to this being a business account, we have notified our Cox Business team to reach out to the customer directly to schedule a visit to address the concerns listed in the complaintThank you for your time and consideration.JaimiExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Hello,I have never received a phone call or a voicemail from Cox The phone number on both accounts should be ###-###-#### I was hoping that Cox would offer some sort of compensation I recently received a bill and there were no adjustments as the bill is what it was last month even though again I was told it would be about $less As far as receiving a letter, by calling Cox I am on hold with a replonger than anyone should have to holdSincerely, [redacted]
Revdex.com Case # [redacted] The Cox representative quoted our customer a new monthly rate of $after a total of $in discountsWe explained to the customer that the $amount was based off the a la carte rateWe are sorry to hear that our customer is not satisfied with the information we have provided but her monthly rate is accurate to what the representative had quoted during the callAt this time we have done all we can do to assist our customer regarding her concerns Sincerely, Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com #We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding our seasonal service terms and conditions It is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office we reviewed our customer’s account and our seasonal policy We found that the customer previously spoke to one of our Direct Sales Representative (DSR) in May regarding setting up service and the ability to put their service on a seasonal hold The customer is alleging that the sales agent advised them that they could go on and off of seasonal service an unlimited number of times After speaking to our DSR, we are not able to support their claim Because of additional feedback that was sent about our client’s interaction, our DSR reached out to the customer to help clarify their pricing When the DSR made contact he went over the pricing and offered a one-time bulk credit in the amount of $144.00, of which our customer accepted and was applied to the account on 7/27/ The DSR also went over our Seasonal Hold policy with our client at that time Our Seasonal Hold policy can always be found at www.cox.com It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our company Initially Cox was unable to install the level of service requested until the appropriate corrections were addressed by the customer’s property managementDuring that time Cox provided a lower level of service and cost to allow temporary Internet access until the requested level of service could be installed correctlyThe customer emailed us on 5/17/regarding the charges on his accountWe left a voicemail and emailed him on 5/18/to advise this charge was an error and we corrected his account to reflect the right balanceWe spoke to the customer directly on 5/20/to address his concerns and confirm that we have corrected the billing issue with their accountWe have also advised the customer that we will be providing the appropriate steps to coach the agent.We appreciate the opportunity that the Revdex.com has given to us to assist our customer Jesse W.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
December 13, 2016—Revdex.com complaint# 11869247— [redacted] We were sorry to hear of the difficulty that the customer experienced with his GIG order It is never our intention to misinform our customers, and we sincerely regret the difficulty that the client encounteredDue to the concerns that he brought to the attention of your office, we attempted contact with the customer directly While we did not speak with him, we did leave our direct contact information Today we verified on our second message to the subscriber that our GIG Field Leadership Team has reviewed the complaint, and is working directly with our office to honor the rate/price quoted, and to schedule the install for a convenient time for the customerWhile our office is not available to speak to the customer after business hours or weekends, we will continue to keep in touch with him to ensure the installation and pricing is honored on his account We appreciate the Revdex.com bringing this concern to our attention Thank youCatherine/Cox Communications Executive Offices/ Arizona
I do not accept the response from Cox because it is untrueThere was no promotional discount from 7/to 7/(one year) and the additional $(a 30% increase of my bill) was not justified as I had not increased service or changed service and I received absolutely no communications from Cox concerning thisI had Cox for years before I bundled, with no "box"When I bundled, they told me the box was free foreverWe did not want the box because we never needed one before, but Cox assured me that it was the best way to go and it was completely free forever: So we took it(several issues here) My promotion ended on 7/NOT 7/After it expired, Cox ended my paper statements without my consentA year later they withdrew 30% more from my account as I was on auto payThis is a substantial increase for nothing! They did not communicate this to meI am requesting a refund for the ~months of service that they increased substantially without contacting meIt would also be appropriate for them to refund the cost of what they now refer to as "rental" of the free boxThis rental was never on my billThis would amount to ~$8.50/month for 3+ yearsConcerning what Cox is calling a "promotional discount" from 7/to 7/16, this is untrueI did not negotiate any such deal with themTheir representative said their "system" did itSorry, but computers do not have brainsWhen my original promotion ended, over a year ago, there was never any such deal or promotionAnd curiously, that is when their "system" (computer name=do_not_reply) stopped sending me statementsI was lucky to catch such an outrageous increase being withdrawn from my bank accountIt certainly has a scam flavor to it in my opinionI do like Cox technical service, so hoping to get this resolved
November 10, 2015Revdex.com complaint# [redacted] We were sorry to hear of the confusion that the customer experienced with their billing and service.Due to the concerns that the customer brought to the attention of your office, we attempted to contact the customer by phone on two occasions Because we were not able to speak with the customer, we sent an email to the client and provided the details of the investigation in our message The customer has our contact information should they decide to get in touch with us.As always, we appreciate the opportunity that the Revdex.com has given to us [redacted] /Cox Communications Executive Offices/ Arizona
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I spoke with Jesse and courteous enough to understand the situation and willing to resolve the billng issuesAs explained on the phone I do not see billing changes, I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, Rajamohan Sandella
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have been working on this email for over minutes now due to the Internet continuing to drop and having to recover the page and loosing dataI received a call from [redacted] at Cox's executive team and she promised me that she would have someone come out and fix the issue and resolve the monies paid in full for a service I have yet to receive [redacted] , a field technician, came out and stated that it was a very low signal and he would fix itHe gave me his card and told me not to contact Cox but to call him directly if it was not resolvedI placed a call on July 30th and left a detailed message on his [redacted] cell number he providedIt has now been now hours and I have yet to hear a replyI then placed a call to the number [redacted] had provided 623-594-and left a message on her voice mailI have yet to hear a reply from her after hoursI have a home based business where it is imperative I receive the service I have paid for in full but at no time have I received this serviceNow I am receiving harassing calls from Cox stating I owe $and that my service will be cut off if not paidYet not once has either party returned my calls and still no working Internet serviceThe Internet signal continues to drop EVERY SINGLE TIME I use it, which is over 200+ times per dayThe have over $of my money for a service that has yet to be providedNothing less than the refund for the funds they have received will be acceptable along with the service connection they have promised since October Regards, Shannon Fox
December 8, 2016—Revdex.com complaint # [redacted] — [redacted] ***--rebuttal We were sorry to hear that our customer is still disappointed with our companyWe followed up with the customer via email after confirming with our Tier Leadership Team that all of the client’s concerns and questions were addressedWe will continue to work directly with the client, if needed Thank you again for the chance to assist a valued customerCatherine/ Cox Communications Executive Offices/ Arizona
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Michael R [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have contacted Cox communications to try to resolve the compliantI am waiting for a response from them Regards, [redacted]
Revdex.com I have accepted the credit to our accountHowever, as a matter of principle - despite the claim by Cox communications - we were given inaccurate information by the DSR regarding the seasonal service
April 15, 2016—Revdex.com complaint # [redacted] —E [redacted] N [redacted] We were sorry to hear that a customer experienced difficulty with our company Due to the service concerns and the large credit request that he brought to your attention, a thorough review has been completed on the account The result of that investigation does not support waiver of the $bill Our records confirm that the reported service issues in January of this year were accommodated for as we applied a service credit to the client’s accountNotations from our technicians who visited the home indicate that we verified hard lined speeds and educated the customer on wireless speedsOur Field Manager for Laveen advised us that the customer was receiving the same level of service that we provide in Phoenix, Mesa, and surrounding cities in the Valley While the customer states that the service we provided was not satisfactory for his business, our residential Internet service is a “best effort recreational product, not intended for business use.” The customer’s first billing statement confirmed that the he entered into an agreement with us to commit to service with us for months, and the details of the agreement were listed on the billing statementWe also have no payments on record for the account We hope this information has been helpful in providing closure to this complaint Thank you Catherine/Cox Communications Executive Offices/ Arizona
We would like to thank the customer for taking the time to file her concerns regarding ongoing service issues on her account Please let me begin with an apology for any inconvenience she experienced We certainly did not want to cause her any frustrationsUpon receipt of this complaint, we reached out and made contact with the customerAt her request, the Cox services were disconnected in her homeThe charges in question were addressed and the customer has no further concernsIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouThomas Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file her concerns regarding the pricing for her services Please let me begin with an apology for any inconvenience she experienced We certainly did not want to cause her any frustrations.After receiving this complaint, we investigated the customer’s concerns, starting with the call she referenced with our Customer Care Agent and the price quote of $On that call October 4, 2017, our customer was advised and agreed to the monthly rate of $This was after the agent advised of a recent increase in rates for the level of internet service she subscribes to of $As a courtesy, our agent applied a credit to the account which brought the balance to $for that month’s statement only.It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] .Thank You.ThomasExecutive ResolutionsCox Communications
We would like to thank the customer for taking the time to file his concerns regarding the equipment and billing his former Cox accountPlease let me begin with an apology for any inconvenience he experiencedWe certainly do not want to cause him any frustrations.Upon receipt of this complaint, we reviewed the account and we were able to confirm the modem in question was returned and removed from the account on 2/29/Once the equipment was removed from the account, the associated unreturned equipment charge of $was also removed on 2/29/We see that our customer spoke with our Customer Care Center on 3/18/who confirmed his account refund balance and assured him of the timeframe in which he can expect to receive thisGenerally, once an account refund is processed it will be received within 1-weeksOur review of the account shows the first portion of the refund ($48.54) was processed and mailed on 3/8/16, and the remaining $will be processed and mailed within 5-business daysWe are confident the issue at hand has been resolvedIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedIf they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouGeorge Executive ResolutionsCox Communications
We were sorry to hear of the confusion that our customer experienced while attempting to upgrade his accountDue to the concerns that the customer brought to your attention, we contacted him directly and are working towards a successful resolutionAs always, we appreciate it when the Revdex.com gives us the opportunity to assist a customer Thank you.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their experience with the rebate processIt is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.We appreciate the opportunity that the Revdex.com has given to us to assist our customer Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case #11249402We are sorry to hear our business customer was negatively impacted with his email service Due to this being a business account, we have notified our Cox Business team to reach out to the customer directly to schedule a visit to address the concerns listed in the complaintThank you for your time and consideration.JaimiExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Hello,I have never received a phone call or a voicemail from Cox The phone number on both accounts should be ###-###-#### I was hoping that Cox would offer some sort of compensation I recently received a bill and there were no adjustments as the bill is what it was last month even though again I was told it would be about $less As far as receiving a letter, by calling Cox I am on hold with a replonger than anyone should have to holdSincerely, [redacted]
Revdex.com Case # [redacted] The Cox representative quoted our customer a new monthly rate of $after a total of $in discountsWe explained to the customer that the $amount was based off the a la carte rateWe are sorry to hear that our customer is not satisfied with the information we have provided but her monthly rate is accurate to what the representative had quoted during the callAt this time we have done all we can do to assist our customer regarding her concerns Sincerely, Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com #We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding our seasonal service terms and conditions It is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office we reviewed our customer’s account and our seasonal policy We found that the customer previously spoke to one of our Direct Sales Representative (DSR) in May regarding setting up service and the ability to put their service on a seasonal hold The customer is alleging that the sales agent advised them that they could go on and off of seasonal service an unlimited number of times After speaking to our DSR, we are not able to support their claim Because of additional feedback that was sent about our client’s interaction, our DSR reached out to the customer to help clarify their pricing When the DSR made contact he went over the pricing and offered a one-time bulk credit in the amount of $144.00, of which our customer accepted and was applied to the account on 7/27/ The DSR also went over our Seasonal Hold policy with our client at that time Our Seasonal Hold policy can always be found at www.cox.com It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our company Initially Cox was unable to install the level of service requested until the appropriate corrections were addressed by the customer’s property managementDuring that time Cox provided a lower level of service and cost to allow temporary Internet access until the requested level of service could be installed correctlyThe customer emailed us on 5/17/regarding the charges on his accountWe left a voicemail and emailed him on 5/18/to advise this charge was an error and we corrected his account to reflect the right balanceWe spoke to the customer directly on 5/20/to address his concerns and confirm that we have corrected the billing issue with their accountWe have also advised the customer that we will be providing the appropriate steps to coach the agent.We appreciate the opportunity that the Revdex.com has given to us to assist our customer Jesse W.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
December 13, 2016—Revdex.com complaint# 11869247— [redacted] We were sorry to hear of the difficulty that the customer experienced with his GIG order It is never our intention to misinform our customers, and we sincerely regret the difficulty that the client encounteredDue to the concerns that he brought to the attention of your office, we attempted contact with the customer directly While we did not speak with him, we did leave our direct contact information Today we verified on our second message to the subscriber that our GIG Field Leadership Team has reviewed the complaint, and is working directly with our office to honor the rate/price quoted, and to schedule the install for a convenient time for the customerWhile our office is not available to speak to the customer after business hours or weekends, we will continue to keep in touch with him to ensure the installation and pricing is honored on his account We appreciate the Revdex.com bringing this concern to our attention Thank youCatherine/Cox Communications Executive Offices/ Arizona