We would like to thank the customer for taking the time to file her concerns regarding the fee she was recently billed for our Cox Tech Solutions service Please let me begin with an apology for any inconvenience she experienced We certainly do not want to cause her any frustrations Upon receipt of this complaint we were able to confirm that our customer was billed a fee of $plus tax for technical assistance provided by our Cox Tech Solutions team on 5/09/However, we do see that after speaking to our Customer Care Center on 6/28/16, an adjustment was applied to the account to offset the $charge that was billedThis adjustment will appear on our customer’s next monthly billing statementWe will also work to ensure our customer’s feedback regarding the experience with our Cox Tech Solutions Department is addressed with the appropriate leadershipWe genuinely apologize for any frustration this fee may have caused and we truly hope this adjustment resolves the matter at hand for our customerIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank YouGeorge Executive Resolutions Cox Communications
The referenced complaint number case has not been resolvedCOX after repeated attempts by myself to review the matter has not returned requests for additional information and to review all COX recorded phone calls COX was to review the last phone call that I had made in which they provided me the same quote as all of the the previousCOX has not done this and again all of these quotes were for phone and internet services at approximately $per monthActual billing is for $per month for only year with a $voucher I have also attempted to get a copy of the audio recordings of the phone calls so I can review them and confirm what was said as wellPlease assist, thank you;
Revdex.com # [redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their billingIt is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office we have thoroughly reviewed our customers account At the conclusion of our investigation we found that our customer’s rate increased when our recent nationwide rate change went into effect This rate change was printed on his December and January statements With this rate change his monthly internet rate increased from $to $To remain in good faith with our customer we have applied a month promotion for $off per month This promotion was added on 5/3/and is valid until 5/2/ As an added courtesy we have waived his late fees for a total credit of $ This credit will print on his May statement It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have reached out to our customer to address their concerns; however, we were unable to provide an agreed upon resolutionThe customer has declined to accept Cox's implementation of data caps though we have explained to the customer how to track her usage on our website Cox.com to ensure she does not exceed the terabyte each monthOur customer doesn't feel it necessary to track her usage each month, because she believes there is no way she is going over the data allowance provided each monthWe have also advised her of other data plans we provide that may meet her needs to assure she does not have any further overages.It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced and deeply sorry we were unable to successfully resolveWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Sharon H.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding his rebate Please let me begin with an apology for any inconvenience he experienced We certainly do not want to cause him any frustrationsWhile the party who submitted the complaint was not listed on the account as an authorized user, we were able to speak to them on 4/6/and we were advised that the issue at hand regarding this rebate had been addressedAlthough we are unable to discuss any account specifics with anyone other than the account holder, we would also like to assure our customer that we have taken the appropriate steps with our Marketing Department to ensure this issue is resolved as wellWe are confident the issue at hand has been resolvedIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouGeorge Executive Resolutions Cox Communications
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
We would like to thank the customer for taking the time to address their concerns regarding their experienceIt is certainly not our intention to cause any frustrationWe have contacted the customer directly to address their concerns and provide a successful resolution Sincerely, Executive Resolutions Office of the General Manager Cox Communications, Southwest
I was quoted a price of $a month when I requested changes to my service and I got several different prices when I got my bill and called customer serviceI should have gotten that price that I was quoted in February but now I have to pay $a month and poor at that
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service We sincerely regret the inconvenience that our customer has experienced with our companyWe have attempted to contact our customer directly at the e-mail address and telephone number provided Once we are able to verify the account, we can address the concerns and provide a successful resolutionThank you for your time and consideration [redacted] *.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
This is the same bull they always provide There should not be any data caps to our internet We pay enough as it is for internet service Not everyone likes the programming for cox tv so a lot of people do stream from [redacted] *** So how many people do you really feel will stay under the limit you have placed?
March 10, 2017—Revdex.com complaint # [redacted] We were sorry to hear of the billing confusion that the customer spoke of in her complaint to your office Due to the concerns that the customer experienced with her billing, we thoroughly reviewed her account Notations on the account confirm that we advised the customer of rates at the time of signing, in May of 2015, and the customer did not dispute her pricing until July of Our investigation also indicates that the client spoke to one of our Sales Supervisors regarding her rates, and we validated and explained the pricing to the customer The service was disconnected for nonpayment, and the final balance owed of $is correct Should the customer decide to reconnect service after payment for services rendered, we will remove the Early Termination Fee and adjust the bill We hope this information has been helpful to your office Thank you Catherine/Cox Communications Executive Offices/ Arizona
We would like to thank the customer for taking the time to voice their additional concerns regarding their account billingWhile we understand our customer’s frustration, we would like to reiterate that our company has reviewed the call recording from 10/30/where the original service disconnection was requested by our customerAfter reviewing this call in its entirety, we are able to confirm that our customer was advised of the early termination fee by our staff and at no point during this call was our customer advised that our company would be waiving this fee Although we understand this may be frustrating, based on our review of this situation our company does consider this matter to be closed Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
Revdex.com # [redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their negative experience regarding her monthly rateIt is certainly not our intention to cause any frustrationWe contacted our customer on February 5, to discuss the concerns she brought to the attention of your office Although our client had chosen to end her relationship with Cox, we were still able to offer a solution that we feel she was satisfied withIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding his monthly rate for servicesPlease let me begin with an apology for any inconvenience he experiencedWe certainly do not want to cause him any frustrations.Upon receipt of this complaint we reviewed the account notes, and discount history to gain a better understanding of our customer’s concernsReview of the account found that from September of to October of our customer was provided our Bronze Bundle promotional pricing which included a monthly discount of $Additionally, our customer was provided a discount of $off per month from April of to May of 2016, which unfortunately did result in a higher rate once the discount expiredAs a customer oriented business we certainly understand that the end of a promotional discount can be a frustrating experience for any customerHowever, when considering the previous discounts our customer has received, in addition to the current monthly discounts of $still remaining on the account, we do feel that we have been very receptive and flexible regarding our customer’s concerns with price throughout their tenure with usWhile we recognize that the rate our customer previously had or rates seen in our advertisements for new installations may be very favorable, we must be transparent in stating that we cannot extend a promotional rate once it has expired nor is it a standard practice to refresh discounts each time they expireShould our customer have concerns with their pricing we absolutely welcome them to discuss many of our lower priced packages with our Customer Care CenterOnce again, we would like to apologize for the frustration that the customer has experiencedIf they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You[redacted] Executive ResolutionsCox Communications
Dear Ms [redacted] Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to a recent returned payment that has been charged back to your account I have reviewed your account and have determined the following:Our records show that on January 6, 2016, we received (two) online check payments in the amount of $ At the time this payment was made, your account was delinquent with a balance of $and was suspended for non-payment.On January 19, 2016, (one) of the duplicate payments were returned by your bank for "non-sufficient funds." As a result, the $was charged back to your Cox account and you were assessed a $returned payment fee.As a good faith gesture, we have credited the $returned check fee However, since we were not able to collect the funds for the duplicate payment, we must respectfully deny your request to have those funds credited to your Cox account.Please contact me directly with any additional questions and/or concerns you may have regarding your Cox account.Best Regards, Sylvia LD***Executive Office of the Regional ManagerCox Communications [redacted]
March 3, Revdex.com complaint [redacted] We were sorry to hear that the customer is not happy with the rates that they are paying for serviceDue to the concerns that were brought to the attention of your office, we completed a thorough review on the account Our records confirm that the customers were on a temporary marketing promotion which gave them Internet service for one year, for $per month This campaign was in effect from December 17, through December 16, While the customer would like to receive discounted rates without end, the temporary promotion only lasted one year Review of the billing indicates that the charges on the statement are correct Should the accountholder or the authorized user wish to make changes to their account, they may call our Customer Service Team locally at [redacted] for assistance The clients are not locked into an agreement with our company, and may make changes or disconnect their service at any time We hope this information has been helpful to your office Thank you for the opportunity to address the concerns that the subscriber brought to your attentionCatherine/Cox Communications Executive Offices/ Arizona
April 4, 2017—Revdex.com complaint # [redacted] We are sorry to hear of the confusion that the customer is experiencing with his account billing Due to the complaint filed with your office, we attempted to reach the client by phone to discuss his concerns and answer his questions While we did not reach him when we called, we did leave detailed messages with our contact information The customer also contacted our Corporate Office and spoke to our Customer Relations Team on April 3, 2017, who assisted the client with his billing questions As always, we thank the Revdex.com for the opportunity to assist a valued customerCatherine/Cox Communications Executive Offices/ Arizona
April 14, 2016—Revdex.com complaint # [redacted] — [redacted] We were sorry to hear of the confusion that the customer is experiencing regarding his account and service rates Due to the concerns that the client brought to the attention of your office, a thorough review has been completed on his account Our records confirm that the subscriber contacted us by phone on April to inquire on transferring service to a new address The client was hot happy to hear that the BULK apartment discount he is receiving at his current residence is not offered at a his new address While the complex he is currently living at offers some cable TV and Internet as part of the amenities, many apartments and no single family homes have this option available While we would love to offer the same discounted rate at every service address, the apartment complex that the customer currently lives in has a contract with our company to supply these services as a benefit to residing in their complex Notes on the account indicate that one of our Customer Service Supervisors explained this to the customer on the phone on April 13, We hope this information has been helpful to your company as closure to this complaint Thank you [redacted] /Cox Communications Executive Offices/ Arizona
Revdex.com # [redacted] We have contacted the customer directly to address their concerns and provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customerExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their field visit It is certainly not our intention to cause any frustrationWe have attempted to contact our customer on 10/10/and 10/14/to no avail We also sent him an email in hopes of making contact with him Even though contact was not made, we reached out to our field leaders to obtain the requested information Our field leaders are meeting directly with the property manager at our customer’s apartment complex to identify what needs to done to replace the line It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file her concerns regarding the fee she was recently billed for our Cox Tech Solutions service Please let me begin with an apology for any inconvenience she experienced We certainly do not want to cause her any frustrations Upon receipt of this complaint we were able to confirm that our customer was billed a fee of $plus tax for technical assistance provided by our Cox Tech Solutions team on 5/09/However, we do see that after speaking to our Customer Care Center on 6/28/16, an adjustment was applied to the account to offset the $charge that was billedThis adjustment will appear on our customer’s next monthly billing statementWe will also work to ensure our customer’s feedback regarding the experience with our Cox Tech Solutions Department is addressed with the appropriate leadershipWe genuinely apologize for any frustration this fee may have caused and we truly hope this adjustment resolves the matter at hand for our customerIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank YouGeorge Executive Resolutions Cox Communications
The referenced complaint number case has not been resolvedCOX after repeated attempts by myself to review the matter has not returned requests for additional information and to review all COX recorded phone calls COX was to review the last phone call that I had made in which they provided me the same quote as all of the the previousCOX has not done this and again all of these quotes were for phone and internet services at approximately $per monthActual billing is for $per month for only year with a $voucher I have also attempted to get a copy of the audio recordings of the phone calls so I can review them and confirm what was said as wellPlease assist, thank you;
Revdex.com # [redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their billingIt is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office we have thoroughly reviewed our customers account At the conclusion of our investigation we found that our customer’s rate increased when our recent nationwide rate change went into effect This rate change was printed on his December and January statements With this rate change his monthly internet rate increased from $to $To remain in good faith with our customer we have applied a month promotion for $off per month This promotion was added on 5/3/and is valid until 5/2/ As an added courtesy we have waived his late fees for a total credit of $ This credit will print on his May statement It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have reached out to our customer to address their concerns; however, we were unable to provide an agreed upon resolutionThe customer has declined to accept Cox's implementation of data caps though we have explained to the customer how to track her usage on our website Cox.com to ensure she does not exceed the terabyte each monthOur customer doesn't feel it necessary to track her usage each month, because she believes there is no way she is going over the data allowance provided each monthWe have also advised her of other data plans we provide that may meet her needs to assure she does not have any further overages.It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced and deeply sorry we were unable to successfully resolveWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Sharon H.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding his rebate Please let me begin with an apology for any inconvenience he experienced We certainly do not want to cause him any frustrationsWhile the party who submitted the complaint was not listed on the account as an authorized user, we were able to speak to them on 4/6/and we were advised that the issue at hand regarding this rebate had been addressedAlthough we are unable to discuss any account specifics with anyone other than the account holder, we would also like to assure our customer that we have taken the appropriate steps with our Marketing Department to ensure this issue is resolved as wellWe are confident the issue at hand has been resolvedIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouGeorge Executive Resolutions Cox Communications
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
We would like to thank the customer for taking the time to address their concerns regarding their experienceIt is certainly not our intention to cause any frustrationWe have contacted the customer directly to address their concerns and provide a successful resolution Sincerely, Executive Resolutions Office of the General Manager Cox Communications, Southwest
I was quoted a price of $a month when I requested changes to my service and I got several different prices when I got my bill and called customer serviceI should have gotten that price that I was quoted in February but now I have to pay $a month and poor at that
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service We sincerely regret the inconvenience that our customer has experienced with our companyWe have attempted to contact our customer directly at the e-mail address and telephone number provided Once we are able to verify the account, we can address the concerns and provide a successful resolutionThank you for your time and consideration [redacted] *.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
This is the same bull they always provide There should not be any data caps to our internet We pay enough as it is for internet service Not everyone likes the programming for cox tv so a lot of people do stream from [redacted] *** So how many people do you really feel will stay under the limit you have placed?
March 10, 2017—Revdex.com complaint # [redacted] We were sorry to hear of the billing confusion that the customer spoke of in her complaint to your office Due to the concerns that the customer experienced with her billing, we thoroughly reviewed her account Notations on the account confirm that we advised the customer of rates at the time of signing, in May of 2015, and the customer did not dispute her pricing until July of Our investigation also indicates that the client spoke to one of our Sales Supervisors regarding her rates, and we validated and explained the pricing to the customer The service was disconnected for nonpayment, and the final balance owed of $is correct Should the customer decide to reconnect service after payment for services rendered, we will remove the Early Termination Fee and adjust the bill We hope this information has been helpful to your office Thank you Catherine/Cox Communications Executive Offices/ Arizona
We would like to thank the customer for taking the time to voice their additional concerns regarding their account billingWhile we understand our customer’s frustration, we would like to reiterate that our company has reviewed the call recording from 10/30/where the original service disconnection was requested by our customerAfter reviewing this call in its entirety, we are able to confirm that our customer was advised of the early termination fee by our staff and at no point during this call was our customer advised that our company would be waiving this fee Although we understand this may be frustrating, based on our review of this situation our company does consider this matter to be closed Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
Revdex.com # [redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their negative experience regarding her monthly rateIt is certainly not our intention to cause any frustrationWe contacted our customer on February 5, to discuss the concerns she brought to the attention of your office Although our client had chosen to end her relationship with Cox, we were still able to offer a solution that we feel she was satisfied withIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding his monthly rate for servicesPlease let me begin with an apology for any inconvenience he experiencedWe certainly do not want to cause him any frustrations.Upon receipt of this complaint we reviewed the account notes, and discount history to gain a better understanding of our customer’s concernsReview of the account found that from September of to October of our customer was provided our Bronze Bundle promotional pricing which included a monthly discount of $Additionally, our customer was provided a discount of $off per month from April of to May of 2016, which unfortunately did result in a higher rate once the discount expiredAs a customer oriented business we certainly understand that the end of a promotional discount can be a frustrating experience for any customerHowever, when considering the previous discounts our customer has received, in addition to the current monthly discounts of $still remaining on the account, we do feel that we have been very receptive and flexible regarding our customer’s concerns with price throughout their tenure with usWhile we recognize that the rate our customer previously had or rates seen in our advertisements for new installations may be very favorable, we must be transparent in stating that we cannot extend a promotional rate once it has expired nor is it a standard practice to refresh discounts each time they expireShould our customer have concerns with their pricing we absolutely welcome them to discuss many of our lower priced packages with our Customer Care CenterOnce again, we would like to apologize for the frustration that the customer has experiencedIf they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You[redacted] Executive ResolutionsCox Communications
Dear Ms [redacted] Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to a recent returned payment that has been charged back to your account I have reviewed your account and have determined the following:Our records show that on January 6, 2016, we received (two) online check payments in the amount of $ At the time this payment was made, your account was delinquent with a balance of $and was suspended for non-payment.On January 19, 2016, (one) of the duplicate payments were returned by your bank for "non-sufficient funds." As a result, the $was charged back to your Cox account and you were assessed a $returned payment fee.As a good faith gesture, we have credited the $returned check fee However, since we were not able to collect the funds for the duplicate payment, we must respectfully deny your request to have those funds credited to your Cox account.Please contact me directly with any additional questions and/or concerns you may have regarding your Cox account.Best Regards, Sylvia LD***Executive Office of the Regional ManagerCox Communications [redacted]
March 3, Revdex.com complaint [redacted] We were sorry to hear that the customer is not happy with the rates that they are paying for serviceDue to the concerns that were brought to the attention of your office, we completed a thorough review on the account Our records confirm that the customers were on a temporary marketing promotion which gave them Internet service for one year, for $per month This campaign was in effect from December 17, through December 16, While the customer would like to receive discounted rates without end, the temporary promotion only lasted one year Review of the billing indicates that the charges on the statement are correct Should the accountholder or the authorized user wish to make changes to their account, they may call our Customer Service Team locally at [redacted] for assistance The clients are not locked into an agreement with our company, and may make changes or disconnect their service at any time We hope this information has been helpful to your office Thank you for the opportunity to address the concerns that the subscriber brought to your attentionCatherine/Cox Communications Executive Offices/ Arizona
April 4, 2017—Revdex.com complaint # [redacted] We are sorry to hear of the confusion that the customer is experiencing with his account billing Due to the complaint filed with your office, we attempted to reach the client by phone to discuss his concerns and answer his questions While we did not reach him when we called, we did leave detailed messages with our contact information The customer also contacted our Corporate Office and spoke to our Customer Relations Team on April 3, 2017, who assisted the client with his billing questions As always, we thank the Revdex.com for the opportunity to assist a valued customerCatherine/Cox Communications Executive Offices/ Arizona
April 14, 2016—Revdex.com complaint # [redacted] — [redacted] We were sorry to hear of the confusion that the customer is experiencing regarding his account and service rates Due to the concerns that the client brought to the attention of your office, a thorough review has been completed on his account Our records confirm that the subscriber contacted us by phone on April to inquire on transferring service to a new address The client was hot happy to hear that the BULK apartment discount he is receiving at his current residence is not offered at a his new address While the complex he is currently living at offers some cable TV and Internet as part of the amenities, many apartments and no single family homes have this option available While we would love to offer the same discounted rate at every service address, the apartment complex that the customer currently lives in has a contract with our company to supply these services as a benefit to residing in their complex Notes on the account indicate that one of our Customer Service Supervisors explained this to the customer on the phone on April 13, We hope this information has been helpful to your company as closure to this complaint Thank you [redacted] /Cox Communications Executive Offices/ Arizona
Revdex.com # [redacted] We have contacted the customer directly to address their concerns and provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customerExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their field visit It is certainly not our intention to cause any frustrationWe have attempted to contact our customer on 10/10/and 10/14/to no avail We also sent him an email in hopes of making contact with him Even though contact was not made, we reached out to our field leaders to obtain the requested information Our field leaders are meeting directly with the property manager at our customer’s apartment complex to identify what needs to done to replace the line It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region