My bill has now jumped to $and I've been using TMobile cellular Data only for my internet serviceAdditionally, all equipment has been returnedThere are hours and hours of calls of me complaining about my inability to use the phone and/TV due to "NO SIGNAL"For you to have sufficient evidence, you'd need to listen to these hour long callsI'd call your bluff and say that you haven'tAlso, as no one seemed to care, how would my account reflect proof either? Surely you have the ability to pull usage detailsHow many times service was used perhaps? Have you seen a single phone call made on the phone line? NoYou wont because the service didn't work! Did I stream TV?? NO BECAUSE THE SERVICE DIDNT HAVE CONNECTIONA company as large as Cox without a doubt has the ability to track these detailsSo before you insult me any further with you "insufficient evidence" replies, I challenge you to actually do some work and help the little guyI will say that ultimately this misuse of company time will end up being more expensive in the long runYou should try reconsidering your obstinence as it really isn't honest of you, nor is it cost effective for your company's bottom lineThanks
Melissa with Cox did not check with homeownerStill no internet serviceProblems started a month agoUnacceptable servicePlease send a technician who has skill sets to repairLast group said they had no idea why a tv signal and phone signal would come through but no internet signalHelp!
We would like to thank the customer for taking the time to file their concerns regarding their account and services Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrations.Regarding the customer’s concerns with their services, we did attempt to reach them at the telephone number they provided to us [redacted] to address these issues but we were unsuccessfulWe have left voicemail messages and submitted an e-mail to the customer with our contact informationShould the customer contact us we will be happy to address their concerns with their account It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorgeExecutive ResolutionsCox Communications
We would like to thank the customer for taking the time to file their concerns regarding the balances owed for their former Cox account Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customer any frustrationsUpon receipt of this complaint, we were able to review the account in question with our Collections Department to gain a better understanding of the remarks being reported to our customer’s credit After this research was completed, we do see that two amounts were submitted to collections, one for $229.59, and one for $Our research found the $remark was due to unreturned equipment charges for a cable receiver and modem that had not been received by our customer at the time it was reported to the credit bureausHowever, we do see the equipment has since been returned to us as of 3/09/ With this in mind, our Collections Department has submitted a request to the appropriate credit bureaus to have this remark removedGenerally this process can take up to days to be reflected on a credit reportIn addition, our research also found the remark for the unpaid balance of $to be validReview of the account, payment history, and billing statements for the account in question found this balance of $to be for service rendered from 7/20/to 9/08/that we did not receive payment forIn order to have this remark updated on our customer’s credit report, they will need to pay this balance in fullPayments may be made by contacting our Care Center at [redacted] Thank YouGeorge SExecutive Resolutions Cox Communications
After talking to [redacted] at their regional office, they have taken the stance that they are not to blame and only offered a courtesy 90-day refund I have denied this offer and looking for a more fair resolution
Revdex.com # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.We appreciate the opportunity that the Revdex.com has given to us to assist our customerExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not believe I should pay a significant cancellation fee for services that did not work properlyI was never offered reimbursement for the time I lost the service the first two times I calledAlso, I am still a customer! I am currently still using their internet services and did not cancel all my services just the one that wasn't workingI was also never made aware of a cancellation fee in the beginning when I first signed upWhen I told this to the Rep that called me he said "well I wasn't present during your initial conversation so I can't say if that's true or not" I am telling you it's true, I do not like the assumption I was lyingPoor customer serviceWhen I told him it was true, he said "well you could of read about it in the contract you signed"I am sorry I missed that significant part and it should have been brought to my attentionI am even more disappointed with Cox and their customer service after this Regards, [redacted]
August 17, Revdex.com complaint # [redacted] We were sorry to hear that the customer was unhappy with our response to her original complaintWe contacted the customer again and advised her that we need support for credits to her account, and gave her the option of faxing or emailing us the documentation which verifies the missing payments from her account Once we receive the paperwork that verifies a payment was taken from her account, but not applied to her billing, we will be able to apply credits As always, we appreciate the opportunity to assist a valuable customer, thank you [redacted] /Cox Communications Executive Offices/ Arizona
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service We regret to hear of any inconvenience that our customer has experienced with their services We have contacted the customer directly on 2/5/to address their concernsCurrently we have a service appointment scheduled for 2/6/but we will follow up with the customer again next weekWe are confident we will be able to provide a successful resolutionAs always, we appreciate the opportunity that the Revdex.com has given to us to assist our customer Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please see the Desired Outcome/Settlement section of my Revdex.com complaintIn summary, I am demanding that Cox credit my account for a late fee of $they erroneously charged to my account on 03/11/2015, and the additional late fees (which now total $32.00) Cox has charge to my account as I have not paid the original late fee and have been disputing it.If Cox's promised written response is to indicate that they will correct this error and credit my account for $40, I still have not received this letter Regards, [redacted]
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not consider the issue resolved at allYes, Cox Communication contacted us and showed us that the internet is working at the time of the call, however that was not what we disputedWe disputed the loss of service for weeksThe company has done nothing to resolve that problemThe company was unapologetic and took no responsibility for the sub par service Regards, [redacted]
Dear Ms [redacted] Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to your experience with transferring your service On behalf of Cox, I would like to extend an apology to you as this is not the level of service we have built our reputation on.As a result of your experience, I have applied the $credit to your account This credit will reflect on your next billing statement Unfortunately, I was unable to review the call however, I will be sure to send feedback in regards to our lack of follow up.Again Ms [redacted] I apologize for any inconvenience we may have caused you and your family I am available for any additional questions and/or concerns you may have regarding your Cox account My office hours are 8:30am to 5:00pm, Monday through Friday.Respectfully, Sylvia LD***Executive Office of the Regional Manager [redacted]
We would like to thank the customer for taking the time to file her concerns regarding the quality of the services and support she received Please let me begin with an apology for any inconvenience she experienced We certainly do/did not want to cause her any frustrationsAfter receiving the complaint, we reached out and spoke with the customer regarding the concerns brought upBased on the information provided as well as the research completed, a courtesy adjustment for the service issues and experience was applied to the accountFeedback was also collected and submit to the appropriate teamsIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouThomas Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and are working to provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer [redacted] Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their former Cox account Please let me begin with an apology for any inconvenience they experienced Additionally, our thoughts are certainly with our customer following the loss of their loved oneUpon receipt of this complaint, we were able to confirm that the account in question had already been closedAdditionally, due to the circumstances surrounding this situation we have brought the account to a zero balance to cease any further collections effortsWe truly appreciate our customer’s patience and understanding throughout this trying time It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer [redacted] Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have reached out to our customer to address their concerns; however, we were unable to provide an agreed upon resolutionThe customer does not agree with the implementation Data Caps and does not wish to change her package It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced and deeply sorry we were unable to successfully resolveWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Sharon H.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did receive an email from a [redacted] *(Executive Resolutions, Office of the General Manager, Cox Communications, Southwest Region) on July 2nd As mentioned in Cox's response to my Revdex.com complaint below, I replied with my Cox account number and requested that he respond in writing to the letters I have sent Cox beginning April 12th, 2015, documenting their billing error.Other than [redacted] email I have had no other contact from Cox regarding my Revdex.com complaint Regards, [redacted]
My bill has now jumped to $and I've been using TMobile cellular Data only for my internet serviceAdditionally, all equipment has been returnedThere are hours and hours of calls of me complaining about my inability to use the phone and/TV due to "NO SIGNAL"For you to have sufficient evidence, you'd need to listen to these hour long callsI'd call your bluff and say that you haven'tAlso, as no one seemed to care, how would my account reflect proof either? Surely you have the ability to pull usage detailsHow many times service was used perhaps? Have you seen a single phone call made on the phone line? NoYou wont because the service didn't work! Did I stream TV?? NO BECAUSE THE SERVICE DIDNT HAVE CONNECTIONA company as large as Cox without a doubt has the ability to track these detailsSo before you insult me any further with you "insufficient evidence" replies, I challenge you to actually do some work and help the little guyI will say that ultimately this misuse of company time will end up being more expensive in the long runYou should try reconsidering your obstinence as it really isn't honest of you, nor is it cost effective for your company's bottom lineThanks
Melissa with Cox did not check with homeownerStill no internet serviceProblems started a month agoUnacceptable servicePlease send a technician who has skill sets to repairLast group said they had no idea why a tv signal and phone signal would come through but no internet signalHelp!
We would like to thank the customer for taking the time to file their concerns regarding their account and services Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrations.Regarding the customer’s concerns with their services, we did attempt to reach them at the telephone number they provided to us [redacted] to address these issues but we were unsuccessfulWe have left voicemail messages and submitted an e-mail to the customer with our contact informationShould the customer contact us we will be happy to address their concerns with their account It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorgeExecutive ResolutionsCox Communications
I have not received any call or message please contact me at [redacted] A
We would like to thank the customer for taking the time to file their concerns regarding the balances owed for their former Cox account Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customer any frustrationsUpon receipt of this complaint, we were able to review the account in question with our Collections Department to gain a better understanding of the remarks being reported to our customer’s credit After this research was completed, we do see that two amounts were submitted to collections, one for $229.59, and one for $Our research found the $remark was due to unreturned equipment charges for a cable receiver and modem that had not been received by our customer at the time it was reported to the credit bureausHowever, we do see the equipment has since been returned to us as of 3/09/ With this in mind, our Collections Department has submitted a request to the appropriate credit bureaus to have this remark removedGenerally this process can take up to days to be reflected on a credit reportIn addition, our research also found the remark for the unpaid balance of $to be validReview of the account, payment history, and billing statements for the account in question found this balance of $to be for service rendered from 7/20/to 9/08/that we did not receive payment forIn order to have this remark updated on our customer’s credit report, they will need to pay this balance in fullPayments may be made by contacting our Care Center at [redacted] Thank YouGeorge SExecutive Resolutions Cox Communications
After talking to [redacted] at their regional office, they have taken the stance that they are not to blame and only offered a courtesy 90-day refund I have denied this offer and looking for a more fair resolution
Revdex.com # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.We appreciate the opportunity that the Revdex.com has given to us to assist our customerExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not believe I should pay a significant cancellation fee for services that did not work properlyI was never offered reimbursement for the time I lost the service the first two times I calledAlso, I am still a customer! I am currently still using their internet services and did not cancel all my services just the one that wasn't workingI was also never made aware of a cancellation fee in the beginning when I first signed upWhen I told this to the Rep that called me he said "well I wasn't present during your initial conversation so I can't say if that's true or not" I am telling you it's true, I do not like the assumption I was lyingPoor customer serviceWhen I told him it was true, he said "well you could of read about it in the contract you signed"I am sorry I missed that significant part and it should have been brought to my attentionI am even more disappointed with Cox and their customer service after this Regards, [redacted]
August 17, Revdex.com complaint # [redacted] We were sorry to hear that the customer was unhappy with our response to her original complaintWe contacted the customer again and advised her that we need support for credits to her account, and gave her the option of faxing or emailing us the documentation which verifies the missing payments from her account Once we receive the paperwork that verifies a payment was taken from her account, but not applied to her billing, we will be able to apply credits As always, we appreciate the opportunity to assist a valuable customer, thank you [redacted] /Cox Communications Executive Offices/ Arizona
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service We regret to hear of any inconvenience that our customer has experienced with their services We have contacted the customer directly on 2/5/to address their concernsCurrently we have a service appointment scheduled for 2/6/but we will follow up with the customer again next weekWe are confident we will be able to provide a successful resolutionAs always, we appreciate the opportunity that the Revdex.com has given to us to assist our customer Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please see the Desired Outcome/Settlement section of my Revdex.com complaintIn summary, I am demanding that Cox credit my account for a late fee of $they erroneously charged to my account on 03/11/2015, and the additional late fees (which now total $32.00) Cox has charge to my account as I have not paid the original late fee and have been disputing it.If Cox's promised written response is to indicate that they will correct this error and credit my account for $40, I still have not received this letter Regards, [redacted]
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not consider the issue resolved at allYes, Cox Communication contacted us and showed us that the internet is working at the time of the call, however that was not what we disputedWe disputed the loss of service for weeksThe company has done nothing to resolve that problemThe company was unapologetic and took no responsibility for the sub par service Regards, [redacted]
Dear Ms [redacted] Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to your experience with transferring your service On behalf of Cox, I would like to extend an apology to you as this is not the level of service we have built our reputation on.As a result of your experience, I have applied the $credit to your account This credit will reflect on your next billing statement Unfortunately, I was unable to review the call however, I will be sure to send feedback in regards to our lack of follow up.Again Ms [redacted] I apologize for any inconvenience we may have caused you and your family I am available for any additional questions and/or concerns you may have regarding your Cox account My office hours are 8:30am to 5:00pm, Monday through Friday.Respectfully, Sylvia LD***Executive Office of the Regional Manager [redacted]
We would like to thank the customer for taking the time to file her concerns regarding the quality of the services and support she received Please let me begin with an apology for any inconvenience she experienced We certainly do/did not want to cause her any frustrationsAfter receiving the complaint, we reached out and spoke with the customer regarding the concerns brought upBased on the information provided as well as the research completed, a courtesy adjustment for the service issues and experience was applied to the accountFeedback was also collected and submit to the appropriate teamsIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouThomas Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and are working to provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer [redacted] Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their former Cox account Please let me begin with an apology for any inconvenience they experienced Additionally, our thoughts are certainly with our customer following the loss of their loved oneUpon receipt of this complaint, we were able to confirm that the account in question had already been closedAdditionally, due to the circumstances surrounding this situation we have brought the account to a zero balance to cease any further collections effortsWe truly appreciate our customer’s patience and understanding throughout this trying time It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer [redacted] Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have reached out to our customer to address their concerns; however, we were unable to provide an agreed upon resolutionThe customer does not agree with the implementation Data Caps and does not wish to change her package It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced and deeply sorry we were unable to successfully resolveWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Sharon H.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did receive an email from a [redacted] *(Executive Resolutions, Office of the General Manager, Cox Communications, Southwest Region) on July 2nd As mentioned in Cox's response to my Revdex.com complaint below, I replied with my Cox account number and requested that he respond in writing to the letters I have sent Cox beginning April 12th, 2015, documenting their billing error.Other than [redacted] email I have had no other contact from Cox regarding my Revdex.com complaint Regards, [redacted]