Target Corporation

Thanks for contacting Target on behalf of our guest [redacted].  I can only imagine how disappointed she must’ve been when the Target store in Bedford New Hampshire didn’t have the socks that she ordered in stock.  Target.com strives to keep inventory as up to date as possible,...

however, availability does vary quickly so we’re unable to guarantee inventory. I’ve shared her experience with our online team so that they can continue to work on keeping information updated. As she knows, there is only a small window that changes can be made to an order, after the window has passed, our system can only request to cancel an order. Once the fulfillment center acknowledges the request, they’ll either send you an email with shipping information because they were unable to acknowledge the cancellation request in time or they’ll send an email that the order was successfully cancelled. My system is currently showing that her socks were lost in transit. I can either issue a replacement order and at that time choose express shipping or I can refund her for the order.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Dear [redacted]. Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I’ve submitted a request for GiftCard reimbursement on her behalf. The team that reviews these submissions will attempt to...

verify her purchase and contact her within 30 days. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely,  AmyTarget Corporation www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me; refund posted 1/10/2018.

Thanks for contacting Target on behalf of our guest [redacted].   Please accept my sincere apologies for any confusion with the Melissa & Doug sale. Our in store and online offers do vary. All of the items were on sale in store, but did not qualify for an online purchase. If an item is on...

sale, there will be a red link under the item price explaining the promotion. If the link is not there, the item doesn’t qualify for any sales at that time. At this time, since the items were not eligible, we are unable to honor the expected sale price.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,MorganTarget.com Executive Offices

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.I'm unable to to process any refunds through the guest's PayPal account as there is still an open dispute attached to his account which the guest requested. The guest needs to reach out to his bank for assistance. No further resolution for this issue.As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thank you for contacting Target on behalf of our guest [redacted]. I realize our the experience our guest with though after receiving his online shipment has left him feeling disappointing and I sincerely apologize for the inconvenience we’ve caused. Today, I created a return USPS mailing...

label and email them as a PDF attachment to the guest. He was advised to print the labels and attach them to his return shipment. Once the item are received at our Return Center a full refund will be provided. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Initial Business Response /* (1000, 5, 2016/02/04) */
I apologize for any disappointment, but we're unable to issue any refunds for this shipment.

We're sorry to hear that there have been issues with your recent orders.
So for all of your future purchases, we invite you to only shop the...

great selection of items available in your local Target store
Initial Consumer Rebuttal /* (3000, 8, 2016/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is the same one I received from Target directly, this however does not resolve the fact that I did not receive the package and the order has not been refunded. They did not fulfill their part of the purchase agreement, I ordered the product, I paid for the product, I did NOT receive the product. They need to either deliver the product that I ordered or refund the order. I am including a screen capture of the most up today tracking information, that shows UPS handed of the product to USPS and the tracking info from USPS that does not show any delivery. I am also including a scan of one of the envelopes I received from target that indicates it was tampered, Target is claiming I had multiple occurrences with missing packages, the attachments are included to show that they were shipping issues that Target needs to resolve with the shipper, not I. I informed Target of these shipping issues on a few occasions, instead of thanking me they are now now blaming me. Thank you for your help to resolve this matter.
Final Business Response /* (4000, 10, 2016/02/10) */
Thanks for your additional feedback on behalf of our guest [redacted].
in regards to him, not receiving the order for the Disney giftcards. Target suggests that [redacted] works with his local post office and open a consumer affairs report.
As it turns out, we aren't able to offer any other options for this situation. Target considers this matter closed.

Thanks for contacting Target on behalf of our guest [redacted]. I understand [redacted] has been a big fan of our subscription service and that she has some questions about the way her most recent subscription order was charged. Our subscription disclaimer is as follows, “After this first order, the...

amount of each subscription order may vary and will be the cost of the subscription item on the day we send you an email notice confirming your next subscription order, plus any sales tax. You can also view the amount and shipping date of each subscription order by visiting Order History on your Target.com account and viewing the order details.” We do our best to stay competitive and prices can fluctuate on Target.com, so after your first order, we'll confirm the price of your subscription items plus any sales tax via email about 10 days before it's scheduled to ship. I’m happy to say that returns are free with Target, and I encourage [redacted] to return the product to her local store if she would like a full refund for this item. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2015/12/21) */
Thanks for contacting Target on behalf of our guest [redacted].
I recognize there are many options to shop and that's why I truly appreciate that they chose to shop with Target. Target strives to provide great items at even better prices, so...

I'm sorry to hear to hear about the cancelled orders.
Our specialty research team who are the experts in this area, have already taken care of all the issues. I have noted each order below.
Order [redacted] - a refund for $195.09 was issued as an electronic GiftCard to the email address on the order on 12/18/2015.
Order [redacted] - this order had issues with the order settlement. A request for a refund of $487.40 was made on 12/07/2015. The guest should see the refund back to the method of payment within 14 days. If the guest doesn't see the refund, they will need to call the card issuer to dispute a billing error and request that it be corrected; there is no further action Target Guest Services can take to escalate this issue for the guest.
Order [redacted] - This order had issues with the order settlement. A request for a refund of $190.31 was made on 12/08/2015. The guest should see the refund back to the method of payment within 14 days. If the guest doesn't see the refund, they will need to call the card issuer to dispute a billing error and request that it be corrected; there is no further action Target Guest Services can take to escalate this issue for the guest.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (2000, 7, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Target has explained what they did to rectify the issues I had. I received the refunds as stated and this is resolved. Thank you.

As it turns out, we aren't able to reinstate the guest’s pre-order and I don’t have any additional options for this situation and will consider the matter closed.  I’ve shared his comments and experience with our Senior Leadership Team that is actively engaged in correcting issues that exist within the pre-order process. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. M. [redacted]

Thanks for contacting us on behalf of our guest [redacted].In reviewing the order, there is a rare technical issue that is preventing all of the normal options in this situation to be presented.  Regardless, a refund should have been issued by now.  I’ll be sure to provide the...

necessary feedback to the team members so that we can provide the best service possible in the future.I sincerely apologize that it has taken this long for [redacted] to be provided a resolution and that the item arrived damaged in the first place.  I’ve requested a refund in the amount of $33.91 to be issued back to the Visa used on the purchase; he should see the credit at the latest by 01/02/2018.  At this time, a new order will need to be placed as I’m unable to issue a replacement; the damaged item can be tossed or donated.  This isn’t the experience any of our guests should have and I’m sorry for the frustration it has caused.  I’ve sent a $10 eGiftCard to invite him back for a better one.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. Mr. [redacted] was asked to return to the Southfield store with the bike and receipt. The Southfield Store Leadership team...

assisted with returning the bike for a refund. Mr. [redacted]’s experience was documented and forward to the appropriate teams in order to follow up on the stores bike assembly process for further review to help avoid any quality issues in the future.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We reviewed Ms. [redacted]’s full experience and how Target will work to correct and address to avoid a similar experience in...

the future. Sent a good will gesture GiftCard.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of [redacted] . We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit purchases of any...

merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

Thanks for contacting Target on behalf of our guest [redacted].  The authorization hold on Ms. [redacted]’s PayPal account was voided by Target on 12/16, and the request was successfully received by PayPal. PayPal authorizations may take up to 30 days to fall off, and our guest may contact...

PayPal customer service at ###-###-#### or via their Contact Us page with any concerns.Ms. [redacted] is a valued guest of Target and we’re sorry to hear there have been issues with her recent online orders. We welcome her to continue to shop in our stores going forward. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because:
I didn't open the gift card on 03/26/2016 3:49am because I didn't receive the email. That's why I called back on 03/29/2016 to request resent. Target should have records that I called back on 03/29/2016. I want target to prove to me that they sent me $200 dollar, not only say they did. For example, the gift card transaction record should have information of when and how much.[redacted]

Thanks for contacting Target on behalf of our guest [redacted].   I’m so sorry to hear about the difficulties [redacted] experienced while trying to place an order with us during our REDcard Early Access event. It sounds like she experienced issues with service from both our site and our...

team members. It’s disappointing to hear that we’ve let [redacted] down and I appreciate her reaching out to us.   It’s clear that [redacted] is a loyal REDcard guest and I’d love to do what I can to make this right for her. I’ve issued a refund of $3.90 to [redacted], and she should see the amount post to her tender in 5 – 7 business days. We appreciate her shopping with us for the holidays and we look forward to her future orders!   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] T O'[redacted].  I completely understand [redacted]’s frustrations and I apologize for any miscommunication that may have occurred; I understand she was looking forward to purchasing this item online and is disappointed to hear the product was only available at her desired price in stores.Per our Terms and Conditions, although we make a conscientious effort to describe and display products and services accurately, we cannot and do not guarantee the accuracy or completeness of any information on the Site, including prices or availability. Target reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. Because the item was not meant to be available on Target.com for this promotional pricing, the item was removed from the site to ensure there would be no further confusion for our guests.Of course it’s clear this has been a poor experience for [redacted] and although I’m unable to provide her with the resolution she’s seeking, I’ve issued a $10 GiftCard to her email address as a gesture of goodwill. We have many exciting holiday promotions planned and I’d love to invite [redacted] back with her GiftCard to shop our great sales.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact we reached out to our fraud team to review this transaction. The GiftCard was closed because we had received a dispute from the credit holder’s bank from the original purchase....

They claimed that the original headphones purchase was fraudulent. We issued a credit to the original purchaser’s credit card. This was not the person who contacted the Revdex.com.  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com