Target Corporation

Thanks for contacting Target on behalf of our guest [redacted].   I apologize for any frustration and inconvenience that was caused when [redacted] did not receive the car seat.  That’s certainly not the experience we want [redacted] to have.    Based on my research, it looks like this...

item was lost in transit and I have processed a full refund for $237.06 to his Target REDCard for the missing car seat so [redacted] can place a new order.  Please allow 3-5 days for the refund to appear on his statement.   For future orders I would suggest selecting the “sign on delivery” option during checkout on Targrt.com.  To place a new order please click here.    As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. Ms. [redacted]’s comments and experience has been shared with the appropriate teams for further review and follow up. The dishes...

are no longer carried by Target and outside the warranty we aren’t able to process a refund. We do appreciate Ms. [redacted]’s feedback and her taking the time to share her thoughts. We have offered a good will gesture GiftCard to invite her back to Target for a better experience.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I apologize for the frustration she has experienced due to our PayPal refund policy. Disclaimer information is visible to guests on Target.com help pages and on the checkout page when guest selects PayPal as payment option....

Once the items are received, Ms. [redacted] can bring the items to her local Target store for a cash refund. If the item is mailed back to us, the refund will be in the form of a GiftCard, per the policy stated on Target.com.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely, Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest [redacted].   I sincerely apologize for any delay regarding Ms. [redacted]’s returns. I only show a record of Ms. [redacted] contacting us regarding the damaged art and wall décor. While these items were promptly refunded during her...

conversation with us, it seems there may have been some miscommunication regarding the accent tables.   We do everything we can to make returns easy for our guests, which is why in addition to accepting returns at our Target stores, we also provide the option for guests to create a return online at Target.com. Return shipping labels are automatically created for guests on our site, and the items can be dropped off at our guests’ convenience at the nearest UPS location. I encourage Ms. [redacted] to keep this option in mind for the future.   I understand Ms. [redacted]’s situation bars her from heavy lifting, so for her convenience, I’ve created two USPS return shipping labels manually. She will receive the labels to her email address, and from there she may go to https://tools.usps.com/go/ScheduleAPickupAction!input.action to schedule a time for USPS to pick up the packages.   I’m so sorry to hear that so many products came damaged for Ms. [redacted], and I’ve passed this feedback along to our shipping and packing teams for further insight into how to handle these items appropriately for the future. We look forward to helping her through our process get the refund she’s seeking. If at any time she has questions about how to manage her return, I encourage her to contact us at ###-###-####.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I apologized to the guest for not being able to take advantage of the video game promotion and that he had difficulty communicating his issue with our...

global partners. I advised the guest that in the future if he calls ###-###-#### they can ask to speak to a supervisor and he’ll be transferred to our guest service line in the United States. The promotion Mr. [redacted] referred to in his complaint was buy 2 video games get one free. For this promo he’d be able to select 3 games and would be charged for the 2 most expensive games, the 3rd would be free. The LOD at the store he visited should’ve honor the promotion. I apologized for the lack of service and misinformation Mr. [redacted] was provided. Requested he respond to my email with the name and location of the Target store he visited. Once I receive this information I can share it with our senior leadership team so they can look into the matter further. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the orders were flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Yongji exceeded the maximum discount per household of...

one, by placing a total of three promo orders.  Target reserves the right to prohibit purchases of any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on orders [redacted] and [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the orders.  Although these orders are being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-[redacted] and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com    Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding Cartwheel®. I understand you are interested in a specific Cartwheel offer but the item isn’t available in your local store. I’m sorry for any inconvenience.  Mobile offers like Cartwheel are coupons that can earn you discounts at checkout. Cartwheel offers cannot be redeemed on orders placed using Order Pickup.  Pricing, promotions, and availability of items appearing in offers on Cartwheel may vary by store location. Remember not all items are available in all markets. For all questions see our Terms & Conditions athttp://cartwheel.target.com/terms-n-conditions.    We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.   Sincerely,   Nancy The Target team www.target.com

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit purchases of...

any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

I am rejecting this response because:
I requested a call from the business and have not received one.  Additionally, no one has addressed one of my biggest concerns which was the customer service experience and Target's refusal to make the situation right by sending me an item that was not damaged - an item that was still in stock.  I want to speak with someone in the executive office.

Initial Business Response /* (1000, 5, 2015/11/11) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address his concerns.

Our guest had an item to be returned by their local post office. The address was a business...

address the local post office noted in the tracking information that the business was closed a time of delivery. I have processed a refund for the purple roller blades.
A Target eGiftCard was processed for the guest his experience. Guest disconnected the call.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We received the refund on our credit card, only after having to drive for hours to purchase a replacement pair. However, we find it insulting that the "e-gift card" was invalid. We went to Target on Sat. Nov. 14th to purchase items as presents for our cousins birthday party the next day. After standing in-line and having both my target account as well as the original e-mail up and ready it did not work. To begin, it states a "web enabled phone." I have a smart phone which runs Windows OS, and had loaded the "gift card" to my target account. It did not bring up a screen for them to scan. Two cashiers and a manager tried to manually enter the "Card Number" "Access Number" as well as "Event Number". After three failed attempts they no longer tried as they noted the card to be invalid and in particular the access number to be far too short. I think it is extremely rude and misleading to further inconvenience customers and put us through such an embarrassing ordeal by providing us a "gift card" which does not work.
Gift Card: [redacted]
Access Number: [redacted]
Event Number: [redacted]
The company has not made good on what they claim, and have simply caused us further inconvenience.
Final Business Response /* (4000, 9, 2015/11/17) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.
Our guest attempted to use the eGiftCard that was emailed to her on 11/11/15 at her local Target store. The eGiftCard can only be used online for Target.com purchases only.
I have sent our guest a replacement physical giftcard to the billing address we have on file. The physical giftcard can be used online on Target.com and any Target store. I've advised the guest to allow 7-10 business days for delivery for the replacement giftcard. Attached is the communication that was sent to our guest.

Revdex.com:
I would like my gift card refunded to my PayPal account... The order was cancelled again... I'm done trying.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thanks for contacting us on behalf of our guest [redacted].I understand the disappointment he must have felt when he learned that some channels on his newly purchased smart TV may no longer be available.  I understand he is wanting another 20% coupon to use on a future television purchase...

but I’m unable to provide that.  I do see that he has returned the TV’s for a full refund to his local Target store and I’m sorry they didn’t work out for him.  While I’m not able to provide him the resolution he is looking for, I appreciate the time he’s taken to share his feedback and concerns.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns about their third party card being declined and flagged for fraud. We reviewed that Target uses an electronic system and every...

credit transaction is authorized by the card issuing bank. We provided contact information and a reference number should additional information become available in order to review and research their transaction concerns.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-[redacted] and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We partnered with our Electronic Service Delivery team and they are looking into her digital download. We are sending her a Target...

GiftCard as a goodwill gesture and to invite her back for a better experience. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

I am rejecting this response because: please see correspondence below: Hello [redacted],Thank you for your prompt response and assistance with my order. While I do appreciate your help with the $360.89 refund to my American Express and Target gift card, I still am awaiting a refund for the second portion of my order to be refunded to my Citicard. I have cut & pasted the invoice below. Please refund my card immediately with $1430.23. Additionally, how do I access the Target gift card where you placed the first portion of my $360.89 refund?I would prefer to speak with you on the phone rather than continue solely with email correspondence. I am hoping we can get this resolved before I reply back to the Revdex.com. The Revdex.com has reached out to me to ask for my opinions and feedback based upon Target's handling of this ridiculous situation.  I spoke with one of your guest relations colleagues today and she insisted that any further refunds would not be possible until the items are returned back to target from EFW/delivery company. This is not acceptable.I look forward to hearing from you today.Thank you,[redacted]###-###-####hello [redacted],We wanted to let you know that item(s) from your order (Order #13[redacted]2) placed on 06/08/2016 have shipped.Due to the size of the item(s) ordered, a special delivery service will be used. Our carrier, EFW, will contact you soon to provide the details for your delivery.If the shipping method is “to the door” your shipment will be delivered to the doorstep outside of the residence; no need to be present at the time of delivery and a signature is not required. If your shipping method requires a signature someone 18 years of age or older must be present to sign for the delivery.If your order contains more than one item, it may ship in multiple packages—check the details below. If some item(s) haven't yet shipped, they'll be on their way soon.Thanks for shopping at Target.Team TargetThe following item(s) were shipped to this address:[redacted],[redacted], Sudbury, MA, 01776-2379,###-###-####shipped on06/09/2016quantityshipping methodestimated arrivalpriceAimee Single Arm Chair with Sunbrella Fabric Cast - AshColor:Cast Ash5To The Door06/13/2016 - 06/21/2016$3596.00Unit Price:$719.20$899.00carrier: ESTES FORWARDING WORLDWIDEtracking number:8208249item(s) in your orderquantitystatusHeatherstone Metal Patio Side Table - Threshold™Color:GREY2ShippedAimee Single Arm Chair with Sunbrella Fabric Cast - AshColor:Cast Ash5Shippedfrequently asked questions:How do I track my package?EFW, our carrier, will contact you soon and provide you the Housebill # for tracking. You can visitwww.efwnow.comtotrack your package. Tracking may not be available for the first 24 hours.How will I know when my items will arrive?We do our best during the Checkout process to accurately estimate when your items will be delivered. The estimated delivery date is based on several factors, including the destination address and how fast the carrier can transport your item(s).When will I be charged?We'll only charge you for an item when it is shipped. If your order contains multiple shipments, you will be charged for each item as it ships. The Order Sum[redacted] to the right reflects your entire order, not your current charges.Still have a question?Visit ourordering and shipping helppage.shipment sum[redacted].subtotal:$3596.00promotion discounts:$0.00shipping:$5.00shipping discounts:-$5.00Handling Fee:$300.00Handling Discount:$0.00estimated taxes:$66.48other charges:$0.00other discounts:-$2532.25your price:$1430.23total savings:-$2537.25 (64%)Accountholders can view prior order information by visitingMy Account. For further assistance with your order or for more information please visit ourHelpsection orcontact us.Please note that a signature may be required for the delivery of any package. If no one will be available to sign for this package, you may wish to make alternate delivery arrangements with the carrier.Items in this order may be subject to California's Electronic Waste Recycling Act. If any items in this order are subject to that Act, the seller of that item has elected to pay any fees due on your behalf.For more information about how Target protects your information, visit ourPrivacy Policy.This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.Thanks again for shopping with us.TARGET.COMGUEST SERVICE, Target Corporation, Mail Stop 2-AB,[redacted] Minneapolis, MN 55440-9350©2013Target.com. Target and the Bullseye Design are registered trademarks of Target Brands, Inc.All rights reserved.

Thanks for reaching out to Target on behalf [redacted].   I have shared his experience with the appropriate team to look into further.   I was able process his refund of $36 back to his Visa Card and he should receive it shortly.   As always, I appreciate the assistance you...

provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of [redacted], (aka [redacted], [redacted], [redacted])  We’d like to inform you that the orders were flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, this guest used multiple email addresses and names to exceed the promotion limit of one per household.  Target reserves the right to prohibit purchases of any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them. After a complete review, we isolated 46 total attempts to purchase gift cards utilizing the limit one discount.  Of those 44 orders were fulfilled with 14 of the gift cards being flagged. The paid value of the 14 orders is $3780 (14 x $270).  We have reduced the refundable amount by $870, as your purchases exceeded the promotion maximum 29 times, and those cards were fully redeemed at their full value.  The result is replacements being issued totaling $2910.   As an accommodation, we are refunding the purchase amount on the impacted orders to replacement Target eGiftCards. These Target eGiftCards will be sent to the e-mail addresses associated with the orders.  Although these orders are being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.Sincerely,Target.com Guest Services www.target.com

Initial Business Response /* (1000, 5, 2015/12/24) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.
It looks like the Braun Series 7-797cc Men's Shaver the guest ordered is still...

available for $189.99 which is what the guest originally paid on Target.com. I advised the guest they can place the order or respond to my email and I'll call the guest and provide assistance with placing the order. I'll also honor any additional promotions the guest originally received.
I'm unable to place the order without the guest on the phone as we don't have the ability to enter their payment information. That information isn't stored in our systems for the guest's personal security. I advised the guest not to respond to this email with any of their financial information.
I show that the order was cancelled because it wasn't picked up within the timeframe set by Target.com, however the guest did state they didn't receive an email notification advising them of the timeframe. I've requested a $50.00 Target eGiftCard which can be used to re-order the Braun Series 7-797cc Men's Shaver.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Thanks for contacting Target on behalf of our guest [redacted].I’m so sorry to hear about the disappointment we’ve caused our guest after being informed her shipment wouldn’t arrive until after Christmas. This holiday season Target provided our guests with the option to receive selective items...

before Christmas. Due to the large increase in orders we were informed that there could be a possible delay with delivery. As a result, many of our guest received a triggered email informing them that their shipment could possibly be delayed. We understand shopping for the holidays can be a stressful time of the year and it was never our intention to add to this stress. After reviewing her shipment details, I was happy to confirm that two of her items did arrive on 12/23/2016. However, the third shipment didn’t arrive until Monday 12/27/2016.I recognized the frustration our guest encountered after being informed that her order couldn’t be cancelled. Target takes great pride in processing orders as quickly as possible for our guests, and the window of opportunity for modifications to an order is less than 30 minutes. Although, her order had not been placed on a delivery truck at the time of her call, the fulfillment process had already been initiated on her order, which precludes any of the changes she requested.If for some reason, these items are no longer needed the guest is more than welcome to return them back to Target.com or to her local Target. I know this hasn’t been the best online experience for our guest but I hope she’ll give us another chance to provide her with the service she deserves.As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

I am rejecting this response...

because:
Here is all the order IDs:for the account number [redacted]@gmail.com[redacted] for account: [redacted]@gmail.comthe order IDs are:[redacted] for account  [redacted]@gmail.com order ID is [redacted] Thanks