Target Corporation

I am rejecting this response because:  I have  documentation from the Target.com web site on my account showing the refunds were approved. As stated before  customer service did not  process the return by being able to send me a return address label.  One reason this has taken so long, is after the first few times I talked with customer service, the phone conversations would last longer and longer.  How can the information on MyAccount show these items were approved for refund, but they never could send a return label, which I was told was required and this be my responsiblity ?.                                                            doI was told during one of these long conversations that it was posted to my account showing I contacted for return within the time frame required.   I don't feel it is my fault customer service could not send aIsimple return label.  I hired GetHuman to help resolve this, because I am in bad health and not able to be on the phone for hours at a time. I know Target does not care, but I will not shop with them again if this matter is not corrected. The tablet has never  been taken out of the box, it is in perfect condition.  The insurance on one of the tablets was refunded, but I was not notified until I started this process again in August. This is so frustrating, why did it take two months for  Target to send a response to Ed, from Get Human ?   I recently called about other orders and after long conversations was told 2 $5.00 I was supposed to receive would be credited to my credit card, which was not done. This is only $10.00, cut this shows Customer Service tells customers one thing and does not follow thru. He first told me, my email address was incorrect was why I didn't get the money, I told hime it was correct, and I don;t remember the other reason, but I was on the phone for at least 45 minutes.  This has taught me a valuable lesson,, in documenting

I am rejecting this response because:
They have made no effort to remedy this situation of dishonest advertising or dishonest customer service associates. The item is still listed for the discounted price so saying it is an error is another lie by Target.

Initial Business Response /* (1000, 5, 2016/02/29) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.
I reviewed the guest's order summary and show that 1 of 3 promotional eGiftCards was successfully...

delivered. I went ahead and sent 2 new Target eGiftCards in the amount of $5.00 each to the email address attached to the order.
Depending on the guest's email account settings eGiftCards may be sent to their spam mail, I advised the guest to make sure and check those inboxes as well, and account settings.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].
Initial Consumer Rebuttal /* (2000, 7, 2016/02/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They are finally sending me the gift cards.

Thanks for contacting Target on behalf of our guest [redacted]. I understand how important it is to feel assisted and supported during such a profound and exciting time as a pregnancy, and I’m sorry to hear that we’ve let [redacted] down with this recent experience. Our registry...

coupons are valid for one online purchase and we accept up to 4 Target GiftCards per order on Target.com; we welcome guests who need to combine their GiftCards to visit our stores for assistance. It’s disappointing to know that [redacted] wasn’t provided with this information by our team members upfront. It’s clear there’s an opportunity for growth here, and I’ve shared feedback with leadership so that we can provide better understanding for our team members going forward. Although there’s no way to undo the experience she’s already had, I’d love to do what I can to make this situation right. I’ve issued a $60 GiftCard to [redacted]’s email address and I’d like to invite her back to place her order with us for the baby items she needs from her registry. To receive the 15% registry discount, please direct her to give us a call at ###-###-#### or reach out via chat and reference case [redacted]. Because the initial coupon has already been used, the discount will need to be applied manually by our team members post-order. Our warmest congratulations to [redacted] and her new bundle of joy. We look forward to seeing her and her growing family in our stores! Sincerely, Rachel Target.com Executive Office www.target.com

Hello [redacted] Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. The $25 credit guest was looking for was issued on April 28, 2016. A letter of confirmation was sent to the guest as well as notification by voice mail. Ms.Ng has not returned calls with any further questions or concerns. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)440-0680 and reference case number 12639846. Sincerely, Nancy The Target Team www.target.com

I am rejecting this response because:I believe I should have been notified beforehand that a reset was made on the purchase. This console was purchased as a gift for someone. A reset is not notified anywhere on the Target.com website or receipt. I would like to exchange the console for a working one if possible.

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Amy Target Corporation www.target.com   Dear [redacted],   Thanks for your follow up question regarding your experience at our Melbourne Fl. Target store.   I apologize for any confusion my previous response caused. The inaccuracy referred to in my original response was not on your part but on the part of the store team member who provided inaccurate information about the ability to use a GiftCard to pay for the balance of a Target RedCard.   I hope that clears up any confusion. Please don’t hesitate to give us a call at ###-###-#### if you need further assistance.   Amy Target Corporation www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I appreciate the quick response and favorable decision from Target. I am a frequent Target shopper and hope Target will do their best to protect their customers. Here are a few comments to share for Target to consider:1. Giftcardmall told me they generate their gift card numbers and don't buy them from individual persons. I don't expect the gift card number to leak from giftcardmall.2. I purchased the gift card on 11/23, and didn't scrach the back of the gift card to see the number/pin until 2/28 for an online Target.com purchase. Within 48 hours, on 3/1, the gift card was used by another person.4. If this gift card theft happens so quickly to a Target.com purchase, it's highly likely orders at Target.com are being monitored by hackers. And please know that I make many online purchases at Lowes.com, Amazon.com, Walmart.com, Homedepot.com, ebay.com, etc. with gift cards. None of those gift cards got used by other people.5. I was unaware that my gift card info got saved to my Target.com account after making just one online purchase.6. Target call center rep told me that I can see the entire gift card numbers and pins in my online account, if there is still a balance of the gift card. I don't consider that a safe practice. If god forgives that another significant data breach happens to Target.com, how many gift card numbers/pins will be stolen? It's better to only show the last 4 digits of the gift card number and the pin. Something like that.7. When I call Target gift card department quite a few times, Target reps always blame Giftcardmall for the possible leak of the gift card info, even after I told them they sell millions of gift cards in bulk to retail/grocery stores and it's unlikely they purchase cards from individuals.8. I hope it's safe to shop on Target.com and no one from inside Target are involved in this incident.Anyway, thank you for the action taken by Target! I still like to purchase at Target and will be more careful. Thanks to Revdex.com for your help!**

Thanks for contacting the Target Executive Offices regarding the refund concerns of our guest [redacted].I can only imagine her disappointment when she noticed the car seat was defective at a time when she finally needed to use it.  In reviewing the order, there was an error that...

occurred during the return invoice process due to the timing of the replacement cancellation.  I’m very sorry this occurred and that our team members provided the incorrect information that the return was refunded.  I’ll be sure to pass along the necessary feedback so we can provide the best service possible for our guests.I’ve submitted a request to our specialty team to process the refund in the amount of $216.69; since this is being done outside our normal systems, it could take up to 14 days for her to see the refund back to her Visa.  I’ve also issued her an electronic GiftCard in the amount of $20.00 for the refund of the GiftCard she used on the order.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Officeswww.target.com

This style of chair is advertised at $84.98-$152.99 and the specific ones that he is interested in is in between those prices so there isn’t any false advertisement involved.   I apologize but there is no further action needed from Target and I have closed this case.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].  I apologize for any confusion [redacted] has experienced in regards to the way free GiftCards are invoiced with Target. I realize how surprising it might be to see multiple charges on his card, and I’d love to do what I can to...

help [redacted] understand the invoicing he’s seeing.When a free Target Giftcard is offered with a qualifying item, guests are charged the amount of the qualifying item reduced by a Target discount equal to the amount of the gift or gift card, and they’ll be charged a separate amount for the value of the gift or gift card. The total of the two charges will equal the amount of the qualifying item. For example, if you make a purchase under a promotion for “buy a $30 item and receive a free $10 Target GiftCard,” you’ll be charged $20 for the qualifying item and $10 for the gift card. These two charges total the price of the promotion, which is $30.I hope this helps [redacted] understand the charges he’s seeing and I look forward to inviting him back to shop with us for the holidays using his new GiftCards.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because:
Once again - as I already stated (but as you can see, no one actually addresses this directly) is: The request I made, that is not being honored, is to have the $55 refunded by the Target store.  Waiting 3-5 business days when this started last Saturday and will not be resolved until at least Thursday, is an absolutely terrible business practice, particularly because none of this was my fault and yet no one can help me.The issue that I clearly stated at least two times (so this is the third) - is that my Target credit card has been charged for this.  So, the interest clock started when I haven't received the product I paid for.  Unacceptable - and the lack of real responses outside of apologizing for the "inconvenience" is hardly helpful at all.  At this point, it's a lost cause as I keep getting the same exact answer to the same exact problem which is still not resolved.

Thanks for contacting us regarding the concerns of our guest [redacted]. I certainly apologize for the very frustrating experience she has had.  I’m showing that the toy was delivered on 11/30/2017.  This same toy was returned in store and a refund in the amount of $25.49 was...

issued on 12/01/2017. I understand that [redacted] is wanting a replacement sent of the Melissa & Doug® Cavalier King Charles Spaniel; this item is currently sold out and I’m unable to send a replacement because of this.  I can understand how disappointing this news is and I sincerely apologize for that there is nothing more I can do.  I’m hoping that she is able to use the $10 eGiftCard that was issued to her on an alternative gift.  We would love to invite her back for a better experience that she deserves. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.  Sincerely, PaulineTarget.com Executive Officeswww.target.com

Hello,  Thanks for forwarding [redacted]’s response.  I apologize for any confusion. While I understand [redacted] was advised to reorder when he spoke with our team members on 5/14/2018, by the time I received his Revdex.com inquiry and researched his complaint on 5/17/2018, the item was no longer available.  Since his order was cancelled, the $5 GiftCard with his purchase was also cancelled, so I did send him a new $5 eGiftCard as he requested in discussions with our team members on 5/14/2018. Again, I welcome him to place a new order for any items he may be interested in.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, AmyTarget.com Exective Officeswww.target.com

Thanks for reaching out regarding the authorization hold on Mrs. [redacted]’s account.   On November 28th, 2016 we sent a request to MasterCard to release the authorization hold on her account; that same day, it was declined by MasterCard. The hold will fall off at Midnight on the 25th of December, when it automatically expires. I apologize for the inconvenience, but Mrs. [redacted] will need to contact MasterCard for any further help to release the hold.   As it turns out we aren't able to offer any other options for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Thanks,   Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I viewed both of the orders and order summaries and show the personal information attached to the orders as well as the shipping and billing information is...

the same. The orders have both invoiced and shipped so at this point there isn’t a way to cancel the orders. When I tracked the orders I show order number [redacted] is being shipped UPS SurePost which means UPS will deliver the package to the post office in the guest’s area for final delivery. For the order he wanted cancelled [redacted] 3 of the 4 items on the order are shipping standard and only 1 item is being shipped SurePost. I don’t see any fraudulent activity with the guest’s account or recent orders. Advised the guest that he can refuse the delivery of the order he doesn’t want or return the items to a Target store which is the quickest way to receive a refund. He can also return them to our return center for a refund. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   At this time we have no further resolution for the guest and we consider this matter closed.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]   Sincerely,   Nancy The Target Team www.target.com

I sincerely apologize for mistakenly using the name of the guest whose billing information appears on Ms. [redacted]’s order.  This name comes directly from the information associated with the order on this case and I want to assure her that despite my error, this is not a matter of mixing up accounts.It sounds as though she has been able to purchase another bed for her grandson.  I did have options that were available for her, but we were unable to connect.  As stated in my original response, on 12/20/2016 I issued a $10 electronic Target GiftCard to the email address used on the order; I now see that it has been returned as undeliverable.  I’ve reissued a physical $10 Target GiftCard that will arrive via USPS within 10 business days to the ship to address on the order.At this time, there is nothing more I can do but to apologize for the disappointment and frustration that we have caused her.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. Ms. [redacted] has already contacted us several times regarding this issue. She has received a full refund of $7.71 for the concealer that was missing from her order, and a replacement order for her damaged Beats Headphones has been...

initiated.   Ms. [redacted] has been informed that the replacement order will be shipped out to her once the damaged item is returned to us. Per our Return Policy on Target.com, most unopened items in new condition and returned within 90 days will receive a refund or exchange. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange.   We are happy to accept a return for this damaged item from Ms. [redacted] and we have sent her a prepaid shipping label so that she may send the product back to us. Once we have received the damaged item to our Returns Center, we will be happy to send a replacement to Ms. [redacted] with Express Shipping, and I have created a new return order for her to reflect this. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   [redacted] Target.com Executive Offices www.target.com

I am rejecting this response because:
I used the eBay bucks when paying this transaction. When refunded, the eBay bucks is not refunded (at least I cannot use it anymore). I would like to request a replacement or refund in the form of store credit.