Target Corporation

Thanks for contacting Target on behalf of our guest [redacted]. I realize her entire ordering experience has been frustrating and unpleasant. I can only imagine her disappointment after receiving the exact same item twice. After looking at the Kenroy Scardale Light Scone on Target.com, I...

was able to locate the same information the guest provided within her complaint. In addition, we also list specific details regarding product once you click on “show more” under the item details tab.While reviewing this section, I confirmed the color of the lamp is silver and the color of the shade is white. I recognize the photo of the item is a rosie pinkish color, which explains the confusion. Even though, we’re unable to provide our guest with the rosie colored lamp that she saw in the picture, I want to thank her for taking the time to share her experience.As a result, we’ve contacted our Online Image Team and asked them to review the photo. If our guest is still unhappy with the product she received, she’s more than welcome to return the item to her local Target for a full refund. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].  I’m so sorry to hear that [redacted] has had incredible difficulty returning her recent order. It’s clear she’s put a lot of time and energy into trying to rectifying the situation and although I’m disappointed to hear...

that we’ve let her down, I do have good news!It looks like the items were successfully picked up from [redacted]-Lynn’s home and a full refund was issued by our team members on 1/4. She should see the amount post back to her Visa in 5-7 business days. In addition, we’ve also issued a total of $40 in GiftCards to her email address as a gesture of goodwill. Feedback has been provided to our partners about the condition of the items she received, and we’ll work to ensure that the quality of these items remains in line with our commitment to ‘expect more’.It’s clear this hasn’t been an ideal experience, and I’d love to invite [redacted] back in the near future for the kind of online service she truly deserves as a Target guest.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2015/12/16) */
Thanks for contacting Target regarding the difficulty [redacted] experienced while trying to shop our Cyber Monday event.
I recognize there are many options on where [redacted] can shop, and that's why I truly appreciate that he chose to...

shop with Target. Target strives to provide great items at even better prices, so I'm sorry to hear he wasn't able to place an order on Monday.
The response to Target's 15% off sitewide offer on Monday, November 30 was unprecedented. Many of our guests were unable to take advantage of the offer and I sincerely apologize that [redacted] was among the guests who were inconvenienced.
We're not able to extend Monday's promotion. However, there are many offers he can still take advantage of throughout the week of 12/13/15.
Spend $125, save 15% on holiday home updates
30% Women's and Men's cold weather must haves.
25 % KitchenAid appliances
Buy one, get one 50% all fragrance single bottles and gift sets.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Target advertised 15% off storewide online purchases for Cyber Monday. When I attempted to use their website to make purchases on that day, their website would not allow me to make those purchases. Their response to this failure on their part is that "Many of our guests were unable to take advantage of the offer." So, I wasn't the only customer who was promised a discount that Target didn't deliver. I find that explanation unacceptable.
Am I supposed to be satisfied by the notion that I wasn't alone in finding a dead end on Target's website on the one day they had advertised a storewide discount? They say that "misery loves company," but I have to wonder why so many people were unable to take advantage of this advertised sale. Isn't the sale supposed to be open to everybody? If many people were for some reason excluded from the sale, then the advertising was fraudulent.

I am rejecting this response because:Target is offering a gift card, but I would like to receive a refund in the form of a check sent to my postal address. Sincerely, [redacted]

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr.[redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com   Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent shopping experience. Please accept my sincere apology for any frustration and inconvenience. I attempted to reach you by phone and I’m following up with this email.   Our Guest Relations team did document your concern and forward it to the Virginia Beach South Leadership team for further review. Target empowers our Store Leadership teams the right to refuse or limit the use of any coupon. For our full policy please visit http://coupons.target.com/.    We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.   Sincerely,   Nancy The Target team www.target.com

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit purchases of any...

merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.As an accommodation, we are refunding $270.00 the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target GiftCards at ###-###-####. Sincerely,Target.com Guest Services  www.target.comCase [redacted]

Thanks for contacting Target on behalf of our guest [redacted].   I reached out to Ms. [redacted] to resolve her concerns over the phone and I’m happy to say that Ms. [redacted] has been issued a refund of $243.95 to her REDcard. In addition, I’ve been in touch with our merchandising department...

and Ms. [redacted] has been given the information necessary to obtain the particular style of the product that she is interested in receiving.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Rachel Target.com Executive Offices www.target.com

Thanks so much for contacting Target on behalf of [redacted].   I can only imagine how upsetting it must’ve been the towel set she received from the Target store and by delivery wasn’t what she was expecting.   The item that she ordered did have the incorrect product title showing,...

‘Bath Towels And Washcloths 6pc set’. This is why the store provided her with only a 6 pack of washcloths along with the same 6 pack of washcloths that was delivered to her.   There are times where a small number of items on Target.com may be mispriced, described inaccurately, or unavailable. Although we make a conscientious effort to accurately describe and display products and services on the site, if we find an inaccuracy of any sort, we have the right to cancel any associated order. You can find more information about this here, under ‘availability, errors, & inaccuracies’.   Although I’m unable to send her four sets of Bath Towels And Washcloths, I went ahead and refunded her for her order was that delivered since she didn’t receive the items that she was expecting.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted] and their questions regarding the refund for a Swagtron Hoverboard.I sincerely apologize for the amount of frustration that this refund has caused our guest.  I completely understand how confusing the issue of our promotional...

GiftCards with purchase is, especially when there is a refund involved.When there is a promotional GiftCard with purchase, our online system has to assign the value to the GiftCard in order for it to be activated with the amount advertised.  It may appear as though they are charged for the GiftCard, but the qualifying item’s purchase price was also reduced by that same amount.  For this order, the Swagtron was purchased for $327.90 and the guest had two charges, one for $227.90 (the qualifying items price was reduced by the amount of the GiftCard with purchase) and then a separate charge for $100 (this is necessary to activate the card with the value).  The two charges total what the guest authorized for the purchase price of $327.90.  This also reduces the value of each item, in the event that an item is returned.  Since the guest returned the purchase, the value of the refund was reduced by the $100 since not all items were returned for the refund.  I’m also showing that the promotional GiftCard has been used on purchases 12/07/2016 and 12/19/2016.  Because the GiftCard has been used and is unable to be returned, we will not be able to fully refund the guest.I do see that the white Swagtron Hoverboard they purchased is back in stock.  If they are still wanting to purchase this, they can go ahead and place an order and I can discount the purchase 15% to match the original orders sale price.  I will not be able to honor the promotional GiftCard with purchase in addition to the discount.  If the guest places a new order, they can call or email us with their new order number so the 15% discount can be applied.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks so much for contacting Target on behalf of [redacted].   I can only imagine how disappointing it must’ve been when he didn’t receive his $25 Target GiftCard by the estimated delivery date.   It looks like after writing in, a team member was able to deactivate the GiftCard that was...

sent to him and refund his Target Debit Card.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

I am rejecting this response because:
For multiple reasons. First of which is that my order was addressed not only within an hour of placing the order but also within 5 minutes of submitting the delivery change. Therefore it should have been allowed to make alterations. I was told it could not be cancelled as I did ask for that. Please see attached screen shot of Target.com in which delivery is offered by Sept. 6th. I was told that my order would be beyond that date and now am being told my item is lost?!  I have also attached my complete conversation for reference as to what I was told Target cannot do. This entire thing is completely a mess and I needed the socks TODAY 9/5 which is why I ordered them for store pickup. Now I have to wait yet again even longer for them to ship out another set. My expectations from this are 1. to ship my apparently lost item immediately and expedited and  2. To work on a better customer service system that allows alterations to orders that have not left the warehouse.  I would hope that Target would have made a better effort for compensation for this horrible mess to make me ever shop with them again instead of telling me there is now even more issues then when I started this claim.

Initial Business Response /* (1000, 5, 2016/02/18) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.
I looked back through our January 2016 promotions and show there was one for buy...

$40.00 worth of nutritional items and receive a $10.00 Target GiftCard. After reviewing the guest's order summary and reading her letter to the Revdex.coms I also see that a Target eGiftCard in the amount of $5.00 was issued back on February 12, 2016.
The guest is entitled to another $5.00 Target GiftCard which I sent to the email address attached to the original order. She should receive her Target eGiftCard in 4-24 hours.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Hello [redacted],Thanks for contacting Target on behalf of our guest [redacted].Based on our previous response to our guest asking for cost replacement of an iPhone screen damaged by the guest dropping the phone and cracking it before coming into the store to purchase a phone case. The mobile kiosk team member responded to Ms. [redacted]'s request with help in putting on a phone case cover on an already damaged screen. At this time we have no further resolution for the guest and we consider this matter closed.As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].Sincerely,NancyThe Target Teamwww.target.com

As it turns out, we aren't able to offer any more information for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Initial Business Response /* (1000, 11, 2016/02/12) */
Hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].

We've attempted to contact our Guest by phone and email and are currently waiting for a response. We'll get back to you with our resolution as soon as we...

receive a response from our guest.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Nancy
The Target Team
www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Ms. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your concerns about the Fieldcrest sheets claim you submitted. Please accept my sincere apology for any confusion. Upon receipt of your contact we reviewed the information you submitted. The item information that was originally submitted was for one set of King Size Sheets. The GiftCard that was sent to you was for the highest selling price for those sheets.  Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve. Sincerely, Amy Target Corporation www.target.com

Initial Business Response /* (1000, 5, 2015/12/28) */
Hello [redacted],


Thanks for contacting Target on behalf of our guest [redacted].

We've attempted to contact our Guest by phone and are currently waiting for a response. We'll get back to you with our resolution as soon as we...

receive a response from our guest.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Joe
The Target Team
www.target.com


Hello [redacted]

Thanks for contacting Target through the Revdex.com regarding your recent experience.

I attempted to contact you by phone December 23rd , but was unable to reach you and left a voicemail. I'm following up with this email to address your concerns. Please accept my sincere apology for any frustration and inconvenience you experienced when asking about getting a copy of a receipt. I would like to speak with you regarding your concerns. Please call us at (800) [redacted] and reference case number [redacted] to discuss this further.

Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve.

Sincerely,

Joe
The Target team
www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I understand Ms. [redacted] had a great deal of difficulty trying to place an order for two Uncharted 4 PlayStation Slim Bundles during our Cyber Monday sale. There is a clear record that she was told by two separate team...

members that she could receive the discounted price retroactively after placing a new order. However, when she called back to place her new order, she was denied the pricing she was previously told she could have.I’m very sorry for Ms. [redacted]’s experience, and I appreciate her taking the time to let us know about the encounter she had with our supervisor. While it is our policy not to price match during the week of November 24th – December 3rd, it’s also important to us that we attempt to honor recorded resolutions that team members offer to our guests.In this case, I’m more than happy to make an exception to our usual policy. I have provided Ms. [redacted] with a GiftCard for the price difference so that she may place a new order at her convenience for the price we promised her. I have sent a GiftCard for $200 to Ms. [redacted]’s email which will arrive in 4 – 24 hours. I have also provided feedback on the team members she spoke with and rest assured we will use this as a learning opportunity to better support our guests for the future. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.If Target customer service would have explained this directly instead of telling me the giftcards would be in my email I would not have filed this complaint.Thank you Revdex.com for being there to help straighten things out.

I am rejecting this response because: the item was returned to your company one day late on the 23rd and the 90 day frame was the 22nd I have a tracking number to prove this. I am not in control of the shipping it was not my fault your company received this late when I shipped it out before the 90 day frame. I want a full refund of $37.83 there was no promotion going on and I didn’t not receive any discount on this item. If you are speaking about the gift card applied to my order I had other items on their to use the gift card as well?? I won’t be shopping with your company again having to wait months for a refund because the item was one day late to your warehouse! I never got the gift card sent to that email either I am sure it was denied as well. I will be waiting for the full refund not a portion of it.  Thank you you for your time,[redacted]