Target Corporation

Thanks for contacting Target on behalf of our guest [redacted].  I’m very sorry to hear that he didn’t receive the $5 Target GiftCard after he placed a pre-order for the Zootopia movie. I can only imagine how disappointed he must’ve been when this wasn’t the first time he had difficulty....

 I was able to locate the promotion, “$5 gift card with movie pre-order” which was valid 05/15 - 05/22 and his order was placed on 05/20/16 so the order qualified. I’ve requested a $5 Target eGiftCard be sent to the email address used on the order. He should receive the eGiftCard within 4-24 hours which can be used on Target.com or simply print it to use in stores. I’ve shared his experience with our promotions and online operation teams so they can investigate and ensure this doesn’t happen again in the future.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of [redacted] (aka [redacted]) . We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit...

purchases of any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, it does not explain the price increase...  I will watch for the $40 to show up.  I appreciate your time.  Thank you.

Thanks for contacting Target on behalf of our guest [redacted]. I apologize for the frustration and inconvenience our guest experienced with her recent baby registry order.  As it turns out, the gift giver has been refunded for the order and the guest can keep the order and doesn’t have...

to return it.  I understand what a mess leaked laundry soap can cause, and will be sure to pass along feedback to our fulfillment center.  I’ve sent the guest and electronic GiftCard to invite her back for a better experience. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].   I’m very sorry for any frustration and inconvience she experienced when she was refunded by Target eGiftCards rather than to her PayPal account. I can only imagine her disappointment when she was told that the method of...

refund is based on her payment.   Under “How will I be refunded for my return?” in the help section on Target.com it does state that if you made a purchase using PayPal, a refund will be issued in the form of cash if returned to a store, or in the form of an electronic Target GiftCard if returned by mail.   I’ve made an exception and deactivated those eGiftCards, as a result a refund to her PayPal account was processed.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:
I am both saddened and disheartened by the blatant lie. I do not require "education" of how funds are held with my bank, nor was I directed to contact my bank. I used my Red Card so I have no need to contact my bank as it is a credit card. I've been checking my account regularly. My sister received not one but two cabinets, and dealing with the "supervisors" with Giest Service has been nothing short of a nightmare. To corroborate my story; I am certain my sister and brother in law, along with everyone else who has been dealing with this viscerally with me can attest how obnoxious this has been. Furthermore, I am sickened of the audacity someone has to write a lie such as this. In addition, I never received an email indicating my account was credited.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I DO NOT agree what Target said. First, I did chat online with Byron before contacted Revdex.com, but the problem did not get solved. Second, no evidence showed that I am a reseller. All the purchases made from target were used for gift only.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I have received the refund.Thank you.v/r, [redacted]

Initial Business Response /* (1000, 5, 2015/09/29) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.

Our guest placed an order on Target.com on 09/20/15. The guest received an email stating her...

order was canceled due to a technical issue. The guest wanted to know why her funds were still being held and who was holding her funds on her credit card.
I explained to the guest that once her order was canceled, Target.com releases the funds back to her credit card. At that point her financial institution receives the funds and it can take up to 7-10 business days for that credit to post to her account. The guest confirmed her funds restored on 09/28/15
While I continued to further explain the authorization hold process to our guest, the guest stated that was all she need to know and disconnected the call.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason I do not accept their response is Target's customer service claimed that they did not have my email address. the woman that I spoke with today also claimed 'see could not find my email address.' She continued in this manner until I informed her that I had an email from target a few days after the order was placed that said it was cancelled because of 'tech.difficulties'. Because of this my money was held up for eight days. I am closing both my Amex debit card and my target account. why should I even bother with these people? I ordered the exact items from another store which I received today using my sons credit.
I am a disabled senior who is forced to live on $750 per month the $26.67 was a lot of money to me. No need to contact me again although I appreciate the help.
They just lost another customer.

I am...

rejecting this response because:Ultimately I have not received refund. This is a wide spread problem and Target has received many Revdex.com complaints. Of these complaints via Revdex.com I am confident Target has already refunded the money to many costumers. This should be a simple refund without issue.

Thank you for contacting us on behalf of our guest [redacted]. I would like to apologize for the misleading information that was provided by our team members. The order shows that it was returned to us in shipment due to a delay by UPS. With that being said since the original order has already been...

refunded, we advise Bill to place a new order. Once we have the new order number, we will adjust the price to match the original price he paid. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,  Kami  Target.com Guest Services  www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I’m very sorry to hear that she received the entirely wrong patio set. I understand that she had visitors for the holiday weekend and was expecting to have the correct patio set.   I reached out to [redacted] and was able...

to speak with her last week. I offered her the following options:   1)    Provide a 50% discount to keep the wrong set and I’d cancel the replacement which was shipped. OR 2)    Receive the replacement patio set and I’d provide a 25% discount on her order. I’d also arrange to have the wrong patio set picked up and notify our carrier that she no longer has boxes.   Our large item carrier typically requires that all items be boxed in order to be picked up, but I’d be happy to work with them to make this process as easy as possible for her. She indicated that she wanted to think about it over the holiday and that she’ll call me to let me know her final choice.   I’m waiting to hear back from her before proceeding with either option.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I appreciate the time [redacted] has taken to share additional information regarding his experience. The FedEx representative that he spoke with is correct, FedEx SmartPost shipments start with FedEx but is later handed off to USPS and the local post office will complete the delivery. Once Target’s fulfillment center has the shipment ready and hands it off to FedEx to handle the first leg of the shipment, it is no longer within Target’s control. There are many variables that may play into why the shipment was marked as undeliverable by USPS. For example, the shipment may have been sorted to the wrong local post office, the shipping label may have been damaged in transit, or simply the mail carrier may have misread the address. Unfortunately, Target is unable to pinpoint what exactly happened and provide a definitive answer as to why it wasn’t delivered; we are only able to share the information we receive from our carriers and that information has been shared previously. I understand how invaluable time is and I’m truly sorry to hear that he spent his entire Saturday trying to track down his order. While Target is unable to put a dollar amount on the time he’s spent, I’ve sent him a $10 Target eGiftCard to his email address. A refund was processed for the dishwasher detergent pacs, and as I’ve mentioned before, Target is unable to resend him the dishwasher detergent pacs unless a new order is placed. I encourage [redacted] to use the eGiftCard to place a new order for the pacs or he can simply print the eGiftCard to use in any of his local Target stores. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11433601, and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2015/09/10) */
hello [redacted],
Thanks for contacting Target on behalf of our guest [redacted].
Upon receipt of your contact, we reached our guest to address his concerns. I've issued a new replacement Target GiftCard to the guest. Guest will receive...

this new GiftCard within 10-14 business days.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Kathy
The Target Team
www.target.com

I am rejecting this response because: cancelling a promotion for the reason that it has exceeded your expectations is simply not a satisfactory response. Target should have anticipated this and made the necessary preparations. If Target are allowed to unilaterally cancel such a promotion, what would prevent them from doing this again in the future. They should stand y the publication tegardless of cost incurred. Otherwise, what is the point of a promotion altogether. This sets a very dangerous precedent for other companies who can simply shy away from their commitments to consumers

Dear [redacted], Thanks for contacting Target on behalf of our guest Ms. [redacted]. Included you will find our response to Ms. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience. The offer that you described was a coupon that excluded the following: Bose, DSLR/DSLR lens, Elf on the Shelf, GoPro, Google, Mobile, Online gaming cards, Pre-paid cards, Sonos, and Warranties/Insurance/Telecomservices. Target mobile purchases were not included in the offer.  I understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve.   We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. At this time we have no further resolution for the guest and we consider this matter closed.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].  I can only imagine how upsetting it must’ve been when his preorder for the Xbox One X cancelled. Target is required to reauthorize holds within a certain amount of days depending on the card issuing bank in order to keep...

an order in good standing. Our system will renew the hold every 7 days for Target REDcard, Visa and American Express, every 10 days for Discover and every 30 days for Mastercard and PayPal. Since his bank denied the authorization renewal, his order was cancelled. At this time, there isn’t a way to reinstate his order. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

We understand that our guest disagreed with our response and I’m sorry for any confusion caused, but here is a list of items that included in [redacted]’s previous order [redacted]:   ·         3 of the up & up ERASER 2CT PINK UP(14046184) ·         2 of the up & up WOOD PENCIL  8CT/10CT YLW ** YEL(14046215) ·         3 of the up & up UPUP COLORED COLORED PENCILS 12C(15022620) ·         1 of the Yoobi 10pk Washable Markers Multicolor(15145167) ·         3 of the Crayola CRAYOLA   UC BROAD CLASSIC 10CT(15225908) ·         1 of the Expo Dry Erase Marker BLACK(15275760) ·         2 of the up & up DRY ERASE 5 CT BLACK BOLD UPUP B(16640616) ·         1 of the Elmer's Elmer's Washable Glue Sticks Dis(17088992) ·         1 of the Mead Spiral Ntbk Wide Blue Stripes(50729819) ·         1 of the Aveeno AVEENO 1.7 FACIAL MOISTURIZER CRE(49118305) ·         1 of the Aveeno AVEENO 1.7 FACIAL MOISTURIZER CRE(49119624)   As I’ve mentioned in the previous response that two items aren’t school supplies: ·         1 of the Aveeno AVEENO 1.7 FACIAL MOISTURIZER CRE(49118305) Item price: $17.99, sales tax was charged $1.12 ·         1 of the Aveeno AVEENO 1.7 FACIAL MOISTURIZER CRE(49119624) Item price: $15.99, sales tax was charged $1.02 ·         The total tax charged for the two non-school supplies items is $2.14 The two items that were not clarify by the state of Ohio that they should be tax free during the tax-free holiday are below: ·         2 of the up & up DRY ERASE 5 CT BLACK BOLD UPUP B(16640616) Item price: $3.29 each, tax was charged $0.47 for a quantity of 2. ·         1 of the Expo Dry Erase Marker BLACK(15275760) Item price: $ 7.79, tax was charged $0.56 ·         The total tax charged for these items is $1.03 I show that a team member had already sent a refund eGiftCard of $5.00 to our guest email on 08/15/2016 for promotion error reason. I’ve also requested another tax refund of $1.03 sales tax for the non-identify tax free items, but because of multiple refund transactions were processed for this order, our system only sent $0.47 to [redacted]’s email on 08/18/2016. I’ve manually sent another $0.56 eGiftCard to [redacted]’s email, which she should receive it within 4-24 hours.   Tax-free holiday is a promotion that offered by selective states and was only offered for school supplies and clothing during the tax-free weekend between 08/05/2016-08/07/2016. With that being said, Target isn’t able to process tax refund for the two Aveeno Moisturizer Creams of $2.14. Target considers this matter resolved.