Target Corporation

I completely understand his frustration with his order canceling to his bank.   Like any order on Target.com, preorders are only requested until an item ships and the guest is charged for an order. His preorder was only acknowledged by the ordering system and was cancelled when his bank was unable to accept the authorization hold. He can find more information in the help section along with the terms and conditions listed on Target.com. As previously stated, I’m unable to reinstate his order and at this time there is no other option.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 7, 2016/02/15) */
Dear [redacted],

Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to [redacted].

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free...

to contact Target at (800)[redacted] and reference case number [redacted]

Sincerely,

Amy
The Target Team
www.target.com


Dear [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.

On February 13th I emailed you to invite you to call me or email me for further review of your return experience. In order to research this I need the information requested. To date, I haven't received a response. Please call me at (800) [redacted] and reference case number [redacted] if you'd like to discuss your experience further. We'll consider this matter resolved if we don't hear from you within five business days.

We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.

Sincerely,

Amy
The Target team
www.target.com
Final Business Response /* (1000, 10, 2016/02/23) */
Hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted]am [redacted].

Upon receipt of your contact, we reached our guest to address their concerns. We discussed Target return policy for Specialty GiftCards. He provided a receipt and should have been allowed to return the unused membership card for a refund.
We provided Mr. [redacted] with a GiftCard as a goodwill gesture.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Amy
The Target Team
www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We reviewed her experience and how the Carson City Store tried to accommodate Ms. [redacted]. We also reviewed Target’s full return...

policy for new and unused items. As a good will gesture a Giftcard was offered to invite Ms. [redacted] back for a better experience.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

I am rejecting this response because:
While it is good to know the company intends to evaluate its poor business practices in order to prevent future customers from having an experience like mine, unfortunately, this response does nothing to compensate for the time and resources that I lost as a direct result of Target's actions. I will continue to pursue this matter.

I am rejecting this response because:This was clearly on sale as you can see it is not the reg. Price.  It was this way for over 24 hours. On an endcap that was in the clearance section with an employee working in the area. Anywhere else you have to sell what its advertized for. No where does it say it has to be in a flyer

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We reviewed his experience with the store and shared his feedback with the store leadership team. We are currently reviewing the...

self-check system. Mr. [redacted] accepted a small Target GiftCard as a goodwill gesture.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,     Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted] L. regarding her order that was not received.I’m sorry to hear that our guest didn’t received her order by the estimated arrival date we provided. We received her email at our Executive Offices and I’ve reviewed her case.I attempted to...

contact her by phone on 01/13/2018, but was unable to reach her. I left a voicemail message and also sent a follow up email to address her concerns.I’ve thoroughly researched and found that her order had shipped and a label was created for UPS to pick up on 12/31/2017, but there was no movement or updates on the package based on the UPS tracking information. We consider the order is lost in transit, so I provided the following options when I sent the follow up email to Nancy, but still haven’t received a response from her as of today, 01/16/2018.• An express replacement shipment that will be delivered within 1-2 business days at no additional cost to her• A full refund for the undelivered order.Since [redacted] disputed the charges to the Revdex.com in the amount of $57.21 for her undelivered order, I will assume she wants a refund and have processed a full refund back to her Target REDCard as of today 01/16/2018. [redacted] will see the refund post back to her form of payment within 5-7 business days.Our online store and physical stores are two different entities. We have different promotions for the merchandise we sell online and/or in stores, so it’s very common that our guests may sometimes see the same item with difference prices.I know this hasn’t been a great experience for our guest and I apologize for the inconvenience this has caused.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I’m sorry to hear that [redacted] didn’t accept the $25 eGiftcard I offered. Target strives to provide a resolution that works both for our guest and our business. As I’ve mentioned in the previous response, when situations like damaged parts item received, Target would either replace the damaged parts or replace the whole new item for our guests at no additional cost if the parts aren’t available. Target normally offers a 10% discount on the item if our guest prefers to keep the item as is for minor damages.   I show that [redacted] paid $97.19 for the TV stand and $6.56 sales tax, which adding up to a total of $103.75. I sent a $25.00 eGiftCard to [redacted], which is the same as 26% discount on the item’s value and already exceeds Target discount guidelines.   I understand that [redacted] doesn’t want the $25.00 eGiftCard so I’ve went ahead and deactivated it. The eGiftCard is no longer usable. Target isn’t able to offer a 50% discount on the item and our guest is welcome to return it for a full refund.   I’ve initiated a return on the order for her convenience. [redacted] will receive a return confirmation email shortly and there will be link in that email with the instructions to print off a free pre-paid label to mail the TV stand back to our return center. A full refund will be process within 7-10 business days after we receive the item back. This item can be return at the store without requiring the item to be boxed up. [redacted] just needs to bring the item, its packing slip and her original form of payment to the store for a quick refund.   I’m sorry that I’m not able to process a 50% discount per her request. Target considers this matter closed because there are no other options for this situation.

Revdex.com:I've reviewed the response and got the corresponding refund. Thanks for help me contact them for my case. Though I'm not satisfied by their attitude and doubt that they are still passing their responsibility and not even apologize, this issue should have been resolved. That said, I would still give them negative review. But thanks again Revdex.com for help for my case.

Hello [redacted],    Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached out to our store and researched the item in our inventory system. We do show that our guest did purchase the item on clearance, it was just not at the...

lower price in the store at the time of his purchase. When our products go on clearance, prices can vary from location to location. The response to Mr. [redacted] is below.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Terry The Target Team www.target.com       Hello [redacted],    Thanks for contacting Target through the Revdex.com regarding your purchase of the 4TB Seagate Hard drive you bought at the Greenville, SC Target store. I apologize for any disappointment you experienced   If a product is schedule to go on a clearance markdown, there are several price levels that can occur until the process is complete. Please know that clearance markdowns can vary from store to store and from stores to our website. It can depend on a number of factors as to when or if a product goes to the next markdown level and in some stores a product may reach the next level before another store. Based on the information you provided, I was able to locate your receipt in our system. Our research shows that when you purchased the Seagate hard drive it was at a clearance price level. That is why the price differed when you saw the price online and when the item was scanned by our stores point of sale system, they were at different clearance levels.   We can offer price adjustments when you purchase an item one week and it goes on sale the next week, however, our price adjustment policy does not include matching clearance prices. For more information about our policy see Price Match Guarantee.   I’m sorry for any disappointment, the reason the store was not able to offer a price match was due to the clearance pricing. We appreciate the time you have taken to share your experience with us.   Sincerely,   Terry The Target team www.target.com

When an item is shipped out of Missouri, regardless of where it’s shipped to, the state of Missouri charges an extra tax fee. Missouri along with 11 other states have this tax law and Target along with other retailers are required to follow these tax laws.   When her order isn’t shipped from the 12 states that have this origin based tax law, its tax fee starts at 4.225%. However, if her order is shipped from one of the included states, the order is charged the 8.68% tax rate. Again, this is a tax fee coming from the state of Missouri, not Target.   The guest was charged correctly for taxes and no refund can be given.   Target considers this matter closed as there are no other options for this situation.  JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].I understand that [redacted] wants a refund for the Nintendo 3DS but our team members weren’t able to help. I show that the original order was delivered by UPS Sure Post on 09/01/2016 at 12:59 PM at the shipping address provided on the...

order. [redacted] called to report that she didn’t receive the item and a team member requested a replacement for the Nintendo 3DS on that same day, 09/01/2016.When a replacement order is requested, the funds from the original order is transferred to the replacement order, this was the reason why Target team members weren’t able to process a refund for [redacted]. In order to process a refund for these situations, the replacement order must be cancelled or returned if it has shipped. It looks like the Nintendo 3DS is unavailable online and out of stock in stores, this is why her replacement is on backordered. Normally, we’re not able to cancel a replacement order but since it’s on backordered status, it’s cancellable by our Order Research Team. I’ve requested that the replacement order be cancelled. When using PayPal to pay for a Target.com order, the refund will be in a form of Target GiftCards. [redacted] should receive a refund eGiftCard of $185.49 within 4-24 hours at the email address provided on the order.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks so much for reaching out on behalf of [redacted].   I understand that he contacted us several times to utilize the 20% off coupon he earned on the purchase of a new car seat. I apologize for any trouble that he encountered while trying to check out.   While I’m unable to offer the...

resolution of a free car seat, I’d be more than happy to apply a 25% discount to his order after it’s placed.   While checking out, Target.com lets guests use up to four Target GiftCards per order. If he’s still having troubles while checking out, I’d be glad to call him and help him place his order. Please keep in mind that I’m unable to help him place the order if he’s using a debit card along with the Target GiftCards.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Dear Maureen, Thanks for contacting Target on behalf of our guest [redacted]. We’ve attempted to contact Mr. [redacted] by phone and email multiple times and have not received a response. At this time we are closing this contact. Should Mr. [redacted] wish to get in touch with us he can contact...

Guest Relations at ###-###-#### with reference number [redacted]. As always, we appreciate the assistance you provide us with our guests.  Sincerely, Amy Target Corporationwww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I apologize for any frustration Ms. [redacted] experienced while trying to purchase bras online to pick up in our stores. Although her order was successfully placed, it contained products which weren’t on clearance but instead were...

mispriced due to a technical error. Per the terms and conditions of Target.com, if an item’s correct price is higher than our stated price, if the item is no longer available or if we determine that there were inaccuracies in our product information, we will cancel your order and notify you of such cancellation via email. More information on pricing errors can be found in the details of our Pricing Policy.I’m happy to say that Ms. [redacted] was never charged, and she is welcome to place a new order with us for any other items she might still need.As it turns out we aren't able to offer any other options for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 10, 2015/08/09) */
Thanks for contacting Target on behalf of our guest [redacted]. We've attempted to contact our Guest by email and are currently waiting for a response. We'll get back to you with our resolution as soon as we receive a response from our...

guest. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] using reference number [redacted].
Initial Consumer Rebuttal /* (3000, 12, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Target has not tried to contact me by e-mail.
Final Business Response /* (4000, 14, 2015/08/19) */
hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].

Upon receipt of your contact, we contacted our Replacement and Service Plans team for more information. We also reached our guest and requested more information. The Service Plan Team needs to know if the glass was broken or if the tablet stopped working. They needed more details on what broken meant. As of today, we have not heard back from our guest. This is what we found our about her service plan and options.

Ms. [redacted] has a two year replacement and service plan, which goes into effect once the manufacturer's warranty ends. If the manufacturer's warranty does not cover the issue, a request can be submitted to Target's Replacements and Service Plan team along with the manufacturer's case number. The warranty team will review the guests case and may be able to assist early.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

[redacted]
The Target Team
www.target.com

----------------------------------------------------------------

hello [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent experience.

I sent you an email on August 13, 2015 requesting more information about your tablet. I have also followed up with Target's Replacement and Service team on your behalf.
The plan you have is a two year plan that begins once the manufacturers plan ends. If you would like assistance, from the Service Plan team, please submit a request including the manufacturer's case number and the details on what they do not cover. The Service Plan team will review your request and may be able to assist you further.
Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve.

Sincerely,

[redacted]
The Target team
www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted]   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent price match request experience. Target does all price matches with Walmart but within our price match policy. I’m sorry for any disappointment with your price match request not being accepted.   Target empowers store team members to determine if a price match request is qualifying. Mobile devices or printouts from a qualifying competitor's website or Target.com are presented at time of request. A Target team member will then verify the match using a Target device.   Here is some helpful information. We’ll match the price if you buy a qualifying item at Target between Tuesday, November 1, 2016 and Saturday, December 24, 2016 and find the identical item for less in the Target circular, Target.com, select online competitors, or in a competitor’s local printed ad.   Price matches and adjustments will not be allowed for prices from Thanksgiving Day through the end of the following week (Thursday, November 24, 2016 – Saturday, December 3, 2016), whether offered by Target or a competitor.   For our full policy, please visit Target.com/PriceMatch.   Thanks for letting us review your experience.   Sincerely,   Nancy The Target team www.target.com

I am rejecting this response because:
While Target claims they have given me a refund, that is not true. I paid with a Target gift card. I just checked my balance and the balance is the same. Interesting how I spent 3-4 hours on the phone and no one was able to cancel my order or help me out normally. One chat rep after 45minutes told me to call the main target 800 number and press prompt #4. It hangs up on you. Try it out. I finally called (and hit a different prompt) and was transferred to Indians who didn't understand English. She said she'll transfer me to the department that could cancel the order. After waiting on hold for twenty minutes she said I'm sorry they seem to be busy now. So, it being after an hour and half of high blood pressure I asked to speak to her supervisor. Spoke a nice supervisor who said he'll research my issue and instead of holding he'll call me back later and let me know what's going on. I have yet to receive a phone call. Interesting how when I put in a Revdex.com complaint you respond right away. You claim this order was cancelled but received no refund, no email, no phone call. SHAME ON YOU TARGET! You're a disgusting company that outsources jobs so customers have to break their teeth (and ears) to understand the reps. and has ZERO customer service. Even after your message I noticed my balance still is the same. So I never received a refund. The 4 hours of my life I just spent on this issue I will never get back.

Initial Business Response /* (1000, 6, 2015/12/23) */
Thanks for contacting Target on behalf of our guest [redacted].
Orders are sent to the fulfillment center as soon as they are submitted, so to help ensure a faster delivery experience we're unable to modify or change orders after they are...

submitted. Since the fulfillment center receives a high influx of orders, we can't guarantee that an order can be cancelled after it's been submitted. I do see that the previous team member requested to cancel both orders, however our fulfillment center shipped both orders before they could get to the cancellation request. This is why the team member suggested that he refuses the delivery so that it will be sent back to our return center for a full refund.
On 11/20 the previous team member noted that the shipping information didn't show that the packages were refused for delivery, however FedEx didn't update his shipping information to 'Returning package to shipper' until 11/25 which is why the Target team member wasn't able to issue his refunds on 11/20.
I went ahead and created the returns for both orders and processed both refunds. He should receive both refunds within the next 3-5 business back to his Target REDcard. He can disregard any emails that he may receive advising him how to return the items as they are generated emails that I'm unable to stop.

I am sorry but no further compensation will be given at this time.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Jenna
Target.com Executive Offices
www.target.com
Initial Consumer Rebuttal /* (3000, 8, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Response fails to address the refund refusal on 12/21 after almost a month since the items were returned. Who should target redcard contact about finance charges associated with a these billings? I also do not believe ignoring the amount of effort spent on my part for this due to numerous target inefficiencies is acceptable.
Only apology given was not for the actual problem but merely when refusing compensation which I also take issue with.

Thanks for contacting Target on behalf of our guest [redacted].  I'm sorry to hear about the frustration [redacted] may have encountered while trying to resolve his gift card issue. Target is only the medium for delivery with these cards, we do not handle any activation, balance issue, or...

redemption of third party gift cards and have no insight into balance or redemption information.. We did verify with the vendor who handles these cards that there was no issue loading the funds onto every card he purchased. For balance issues or unrecognized redemptions, we can only advise to work with the company who owns the card to seek resolution. No further action is required.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.