Target Corporation

Thanks for contacting Target on behalf of our guest [redacted] Chakravarthy.   I’m sorry to hear that [redacted] received the wrong DVD twice. I’m not sure what happened but I’ve shared this issue with our fulfillment teams to prevent future wrong item delivery.   I show that the item he...

ordered was the Goonies [Blu-ray], online item number [redacted], regular price was $9.99 and the current online sales price is $7.00. The wrong item that our guest received is the Goonies [With Happy Feet 2 Movie Cash], online item number [redacted], regular price listed at $14.99 and it’s currently on sale at $7.00 the same price as the one he ordered. Rest assured, the wrong DVD that [redacted] received has a higher dollar value.   [redacted] reported his first wrong item received for his original order 9[redacted]826 on 06/13/2016, our team member processed a replacement without needing the wrong item to be returned. When he reported that he received the wrong DVD a second time on 06/20/2016, a team member had sent him a $10.00 Target GiftCard for his wrong item received experience.   I understand that [redacted] preferred to receive the correct DVD that he ordered, but unfortunately, when a replacement had been processed on the original order, Target isn’t able to request another replacement on top of a replacement due to system limitation. [redacted] is welcome to return the wrong DVD back to our return center for a full refund or bring the wrong DVD with its packing slip to the nearest store to exchange for the correct one. I’ve initiated a return for the second wrong DVD, which our guest should receive a return confirmation email and within that email there are steps how to print off a free pre-paid label to mail it back to us. As soon as we receive the item back, a full refund will be processed within 7-10 business days.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear that our guest received a defective item and while attempting to return it they experienced difficulty with our site. Although our team members were able to assist in the mail-in refund for this item, the nature...

of our PayPal policy meant that this guest was refunded in the form of a GiftCard.Our policy is that payments made with PayPal will be refunded in the form of a GiftCard unless the items are returned in our stores. That being said, I completely understand that our guest made a good faith attempt to print the receipt necessary for an in-store return and was unable to due to site errors. As a courtesy to our guest I’ve cancelled the initial GiftCard that they received as a refund and have instead refunded them $69.80 back to their PayPal. The remaining $5 was initially paid with a Target GiftCard so I have reissued a new GiftCard for that amount to the guest’s email address.I appreciate the opportunity to make this right for our guest and I look forward to inviting them back for a better online experience in the near future.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached partnered with our REDcard services team. They isolated the transaction and refunded the amount back to the guest’s method of payment. I notified Ms. [redacted] that the credit...

was provided.  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Initial Business Response /* (1000, 11, 2016/02/12) */
Thanks for contacting Target on behalf our guest [redacted].
I'm sorry to hear about his experience with his Target.com orders. I can only imagine his frustration when he received his counter stools in the color black instead of the...

intended white. I'm glad to hear he was able to place a new order for the correct items, but I'm truly disappointed to hear that the team members he spoke with were unable to help him through this matter.
I located his second order for the counter stools and issued him a credit of $31.48 back to his credit card. He'll see the credit on his account within the next 5-7 business days.
Target strives to provide a resolution on our guests' first contact, and this certainly wasn't the case for [redacted]. Our team members are empowered with resources to make things right, and I'll reach out to our Retail Leadership Team to make sure our team members are familiar with the procedures and processes Target has in place. This will help our team members address our guests' questions and concerns accurately and that an appropriate resolution is provided on their first contact.
I recognize there are many options on where [redacted] can shop, and that's why I truly appreciate that he chose Target. I understand my apologies may not completely eliminate his frustration, but I hope he'll give us another chance and continue shopping with us.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

I am rejecting this response because:
I placed an order on 4/28 which included a pre-order for the Beauty and the Beast Target Exclusive Blu-Ray/DVD Combo and included a free promotional $5.00 Gift Card. Target claims I was invoiced a total of $25.33 for the DVD, and the total invoice of $25.33 was broken into two separate charges because of the promotional Gift Card.   In order to apply value to a Gift Card, Target claims they reduced the value of the associated item less the amount of the Gift Card. In this case, the DVD is valued at $24.99 plus tax. Therefore, I was charged $20.33 for the DVD and then a second charge of $5 was made. $24.99 - $20.33 equals $4.66 NOT $5.00, the value of the gift card! This is not only confusing but DECEPTIVE. This seems to be a new practice for Target and until this is resolved to my satisfaction and complete understanding, I will not be shopping at Target.  I am going to review the charges for the last few months again. This still does NOT make sense.

Thanks for contacting Target on behalf of our guest [redacted].We appreciate his interest in shopping with us for the holidays and we understand his excitement to purchase a KitchenAid mixer from us at a promotional price of $199.99. I see that the KitchenAid® Classic 4.5 Qt Stand Mixer KSM75...

is currently in stock online.Our holiday season deals go fast, and inventory may run out quickly, both online and in stores. I’m happy to let Mr. [redacted] know that we will be replenishing inventory on select items throughout the holiday season, and we welcome him to check back online and at local Target stores for future inventory, as this promotional sale is still in effect.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I can only imagine her disappointment when the beanie she ordered wasn’t delivered by the estimated delivery date provided. I know when she contacted Target regarding this matter she expected a fast and quick resolution and this clearly hasn’t been the case; I’m deeply sorry. I’ve requested a manual refund of $1.46 back to her REDcard for the beanie she never received. She’ll receive the refund within 5-7 business days. Target strives to provide our guests with an effortless guest service experience and the experience she’s described is unacceptable. I’ll follow up with the team members that she spoke with and their leaders to provide coaching to make sure they’re familiar with the process and procedures Target has in place. This will ensure that they’re confirming a replacement is wanted before one is created, and that correct information is being shared with our guests going forward. I recognize there are many options on where [redacted] can shop, and that’s why I truly appreciate that she’s been a loyal Target guest. I’ve sent her a $10 Target eGiftCard to her email address. While I know I’m not able to change what she’s already experienced, I have confidence that if she uses the eGiftCard toward a new order she’ll have the experience she’s come to know and love from Target. I understand my apologies may not completely eliminate [redacted]’s frustration, but I hope she’ll give us another chance and continue shopping with us. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. I’m happy to say that Mrs. [redacted]’s order was placed on 6/5 and was delivered to her via UPS tracking number [redacted] on 6/8. Target doesn’t charge for orders until the items have shipped. What Mrs. [redacted] was seeing on...

her card at the time was an authorization hold. These holds are not charges and will drop off the method of payment in the event that the order is cancelled. The length of time it takes for funds to post back to the account once a hold has dropped is at the discretion of the card issuer and is not dictated by Target.I’m so glad that Mrs. [redacted] was able to receive her item in just 3 short business days, and I look forward to her future orders with us! As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Although I appreciated the proposed resolution, I decided the other mirrored consoles would not work for me.  I was able to place a 5th order for the original item and it was shipped on Tuesday 5/19/2016 with an additional discount refunded to me by target on 5/20/16 for my troubles. I am satisfied with the service provided by target corporate regarding this matter .

Hello [redacted],   At this time we have no further resolution for the guest and we consider this matter closed.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number    Sincerely,   Nancy The Target Team www.target.com

I am rejecting this response because:
I received the gift card; however, it is not true the shirts were not available.  I found a couple of colors on line, but could not get any  help from Target.  I specifically asked to hear from a district manager, but kareem (customer service) refused to let me.  I received numerous excuses from numerous people. This is horrible customer service.  I still want to hear from a district manager from Target .  You cannot just buy a customer off with a gift card.    There is not excuse from the very poor service. It is not true that the shirts were not available.  Target just refused to help me.

Thanks for contacting Target on behalf of our guest [redacted].   Please accept my sincere apologies for the frustrating experience Ms. [redacted] had when trying to purchase a crib for her friend. This certainly isn’t the type of experience we want to provide our guests. On 12/27/2016 a manual...

refund of $211.99 was issued back to her Visa. The credit should reflect back to her account within the next 14 business days. I’m sorry for the delay, but we are working to get the refund back to her as fast as possible.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely.   Morgan Target.com Executive Offices

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for staying in contact Target through the Revdex.com regarding your extended service plan purchased in a Target Canada Store. All information about the plan is in the written material given at the time of purchase.   I’m sorry you’re having trouble with the phone number provided. The Extended Service Plan phone number for Target Canada is ###-###-####. This is and continues to be a valid phone number and they will answer any questions surrounding the service plan purchased.   I’m sorry for any confusing with information provided by any Target Canada team member. Again Target Canada closed all of its stores by April 12, 2015. Target Corporation U.S. will not be able to assist or review further.     Sincerely,   Nancy The Target team www.target.com

I am rejecting this response because:
I did receive the phone call and price match guarantee finally, 5 days later on 12/08/2016. I immediately placed my order on Target.com and paid in full (order#[redacted]). I emailed my order # just as instructed and not 10 minutes later my order was completely canceled. I have the email receipt, the email I sent, also the cancellation email. I thought this might be a technical error and I called and left Mr. Jefferey Wood 2 voicemails regarding my cancelled order. I emailed several times and no response, so I called guest services as well on 12/14/2016 and I was told my order was cancelled because of limited stock and they could not reorder it for me. They original charge is still pending on my account and the item is still in stock for my order. There are 10 of these items in stock, my order for 7 should never have been cancelled. I have only been given false answers and no remedy to receiving my order. I would like my order shipped immediately, as I have already expressed to Target that this error with my order is affecting my family's food source and livelihood.TCIN [redacted]Shelter Logic Peak Greenhouses Quantity:7

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].    Upon receipt of your contact, we reached our guest to address their concerns. While it is advised for extra safety to register any extended service plan after purchase at www.target.com/extended...

service or by calling toll-free ###-###-#### it isn't a requirement. We explained the Target stores would only be able to locate a purchased within 90 days of purchase date.   Mr. [redacted] was able to provide enough purchase information we were able to locate and provide a copy of the proof of purchase. Mr. [redacted] can now file a claim with our extended service plan team at www.target.com/extendedservice or by calling ###-###-#### for his TV.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I want to clarify that I did have the funds in my visa account.  I placed the order in February and since I had placed the order my card had expired, so it was cancelled.  I was only wanting the money placed back on the gift cards.  But I did have the funding in my account but because of their misunderstanding of the obvious release date, it did not go through because the card was cancelled.

Thanks so much for writing in to the Executive Offices on behalf of [redacted] regarding his recent orders.   I can only imagine how upsetting it must’ve been when his orders kept cancelling.   As he already knows, the generator he attempted to purchase is currently sold out. After...

reaching out to my leadership team, it looks like the item will be restocked by the end of December. I understand that this might exceed the time that he needs the generator by so I’d be more than happy to attempt to find a similar one that is available.   I would just need him to reply back to my response with the type of generator that he is looking for. Or he could reply back with the item numbers of the similar generators that he may already have in mind.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I realize our guest was disappointed that his Xbox 1 X Scorpio Edition was cancelled due to a payment issue. As of today 10/25/2017, I call the guest to address his concerns. During our conversation I was able to provide our...

guest with a suitable resolution. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks so much for contacting Target on behalf of [redacted].   I can only imagine how disappointed she was when she realized that the Lakeville Target store selected the wrong blanket for her baby shower gift.   I went ahead and created a return for the blanket that she didn’t...

receive and processed her refund of $16.06 back to her PayPal account. Since she paid with PayPal, our return system automatically sent the original refund by a Target GiftCard so I deactivated it in order to process the PayPal refund. She can learn more about returns with PayPal here.   Target doesn’t charge for items until they are picked up. Because her Friskies Wet Cat Food was cancelled from her order, she was never charged for it and no refund was needed. Target places an authorization hold on payment methods until items are picked up from the store or shipped to the guest so she was only seeing an authorization hold that was released at the time of cancelation.   I have shared her experience with the leadership team at the Lakeville Target store to provide coaching and ensure that this doesn’t happen again.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Initial Business Response /* (1000, 5, 2015/06/15) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.
I educated the guest on Target.com's promotion policy. When the guest placed the order the promo...

item was out of stock. All promotions are limited quantity and first come first serve. The item is available in store but the promotion was only for a specific color which wasn't available in store. I spoke with the guest on the phone on0 6/11/2015. Target has no further resolution for this guest and considers the matter closed.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].