Target Corporation

Hello Maureen, Thanks for contacting Target on behalf of our guest *** ***At this time we have no further resolution for the guest and we consider this matter closed As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest *** *** and her concerns regarding her recent Nintendo e-code purchase from Target.com.I can understand her disappointment in purchasing a product that is not compatible with her game system and I apologize for the frustration it has caused
I realize that the issue could have been resolved when she called in to cancel the order. Our systems start to process an order almost immediately and there is only a short period of time when an order can be cancelled; it is for this reason that our team member was unable to cancel her order.I’d like to thank her for taking to the time to share her suggestions on how we can improve this particular items description on Target.com. Currently, this description does include what system the product is compatible with as well as stating that this product is non-returnable.Although I'm not able to offer her the refund she is seeking, I appreciate the time she took to share her feedback. I’ll personally share her comments directly with our Senior Leadership so we can continue to improve our processes.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ** *** At this time we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

The guest placed another order on 09/25/with the GiftCard that her refund was applied toSince the order is still in a released status, I’m unable to cancel the GiftCard and refund her PayPal account I have reached out to the vendor of the Bladen Ottoman about her orders cancelling and they were able to advise me that they were having issues with orders for this specific item to process on their endThey also said that their technical issue should be resolved by the end of business day on Wednesday October 4th, so we’re hoping that her order will continue to process and ship If the vendor cancels her order, I’d be more than happy to deactivate her Target GiftCard and apply the refund to her PayPal account As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Hello *** Thanks for contacting Target on behalf of our guest *** **Upon receipt of your contact, I reached out to our guest and asked for the purchase and return receiptsShe was only able to provide the purchase receiptsI reviewed the purchase receipt and found that all three
iTunes cards were activated successfullyThere didn't appear to be any issue with the sale and activation of the three cardsI also checked our refund system and did not find any refund attached to the purchase receiptI then followed up with the vendor, they show that all three iTunes cards were activated on 4/12/and are still activeI also followed up with our REDcard credit team, they show that the guest filed a dispute on 4/25/which they are currently researching. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) 440-and reference case number Sincerely, Terry The Target Team www.target.com Hello *** **, Thanks for contacting Target through the Revdex.com regarding the purchase of the three iTunes cardsI apologize for any disappointment and frustration you experiencedThank you for providing the purchase receipt number, I was sorry to hear you did not have a return receipt. Once I received the purchase receipt number, I was able to research several thingsI checked the receipt transaction and it showed that all three iTunes cards were activated successfullyI checked the receipt in our refund system and it did not show any refunds attached to that receiptYou should have received a separate return receipt for a return transactionI also followed up with the manufacturer for the iTunes cards and based on the card numbers on the receipt, they show that all three cards were activated on 4/12/and are still activeI then checked with our REDcard team and they show that you filed a dispute which they are currently researchingIf they find any additional information they will follow up with you directlyAll three of the iTunes cards you purchased are activeIf you no longer have one of the iTunes cards, please call the manufacturer for assistance in replacing itYou can find the individual card number listed on your receipt and the vendor number on the back of your other cards. If you do have the card and it hasn’t been used, our store can help with a returnYour original purchase receipt and the unused card are required to process a returnIn your last message to us, you requested that we do not communicate directly to you and only through the Revdex.comHowever, if you do have any other questions, please call us at (800) 440-and provide reference number Thanks for contacting usWe appreciate the time you have taken to let us know about your experience. Sincerely, Terry The Target team www.target.com

Thank you for the continued response regarding our guests *** ***At this time the guest has already been refunded for the item and they are able to keep the two that they receivedThey had only received one charge for the item from the original orderWe also advise that the guest check their email for an eGiftCard sent on 12/Our teams are engaged and working on correcting this issue on the site, this does take time to process and updateI know this has been a frustrating experience for the guestWhile I’m not able to offer them the resolution they’re looking for, I appreciate the time they took to share their feedback and concernsI will share their comments directly with our senior leadership team As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Kami Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest *** *** I called the guest on 12/28/and spoke to her personally I can only imagine how disappointed she was when she received both beds damaged which also caused it to arrive after Christmas After speaking
with the shipping carrier, the guest received misinformation from the team members that she spoke with and her delivery information was set up correctlyWhen an order is summited, our ordering system and the shipping carrier’s delivery system sets up the delivery automaticallyThe shipping was set up correctly, however the manufacture of the bed requests for a minimum of five business days to prepare the package before shipping which can cause a delay At this time, the shipping carrier doesn’t offer expedited shipping like the previous Target team member had offeredI’ve personally followed up with her to provide coaching and ensure that she is providing accurate information The guest choose to keep the replacement bed as is, so I sent her a $Target eGiftCardAnother Target team member also sent her a $Target eGiftCard to invite her back for a better experience I apologize but I’m unable to refund the guest for the bed. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Jenna Target.com Executive Officeswww.target.com

I am rejecting this response because: I paid and they want me to pay

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsI reviewed the guest’s order summary and tracked his orderThe Vizo sound bar he ordered was small enough to be delivered by the United States Postal
ServiceTarget.com contracted UPS to pick the item up from our fulfilment center, UPS then transported the guest’s order to the local post office for final deliveryThis method of shipment is called UPS SurePostI was able to confirm through UPS and USPS that your order was successfully deliveredThe guest stated in his complaint to the Revdex.com that there has been a recent history of theft in his areaI advised the guest to keep in mind that he can select the “sign” for delivery option prior to check out on Target.com to insure the items aren’t left at his residence unattended. If the guest believes the item was stolen from his residence I advised him to contact his local authorities and file a report of theftI’m unable to issue a refund for the sound bar as we show a successful deliveryOnce an order is successfully delivered Target.com isn’t responsible for stolen or lost merchandise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this refund resolution is satisfactory to me

I am rejecting this response because:I have not received the promised gift cardI have looked in my SPAM and it is not there eitherThe gift card is enough to resolve my complaint but I would also like to point out that the response is incorrect about the promotionI have attached a PDF of my original receipt for the order which clearly shows the original total which is not in line with the price adjustment after the quantity was adjusted

Thanks for contacting Target on behalf of our guest *** *** I can only imagine how upsetting it must’ve been when he noticed that he was placing more orders than he intended to At this time, I won’t be able to refund him for any of his orders for iTunes electronic gift cards
As explained under the ‘shipping & returns’ tab under the gift cards he purchased, these gift cards can’t be returned once they are purchasedSince the gift cards don’t have value until they are purchased, when his orders were placed, the guest was sent the codes with the value on themSince they are third party gift cards, there is no way for Target to deactivate the ones he purchased by mistake There is no technical issue with Target.com regarding orders duplicating or timing out after submitting an orderHowever, after every order that was placed, our system sent him an order confirmation email along with the email that included the electronic gift card he purchased and they were all delivered successfully to his email address add email He will have to follow up with iTunes and his bank to dispute the charges As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:
You CLEARLY missed the part of my email when I said I tried to place the order during the promotional period and your agents gave me the run aroundI chatted in daily for week and kept being told to email and would never get a replyPlease REREAD the initial complaint

Initial Business Response /* (1000, 5, 2016/01/27) */
Thanks for contacting Target on behalf of our guest *** and their experience regarding the canceled promotional GiftCard and crib
After further research it appears the original promotional eGiftCard was canceled because the email was
found invalidOften times the security settings of an email account will reject the eGiftCard emails since they require a higher security clearanceThree other eGiftCards were reissued to replace the original canceled order but all were canceled because of the same errorI have issued a $physical GiftCard that will be mailed to the shipping address
I have also issued a $refund back to their form of payment for the cost of the handling feeTarget offers free shipping on all purchases $or more but handling fees are for large items that require extra care
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (2000, 7, 2016/02/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am happy to report that Target did follow through and provided the $gift card and $refund as requested
One note regarding the indication that the email problems were on my endThis seems unlikely to me as the very same email address that they said was rejected by their gift card system received both order confirmations and advertisements from TargetAs such, if there is an issue with the email address it is almost certainly a problem with the way that Target's email based gift card system is built

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thanks

I am rejecting this response because:I was able to reroute two packages, but the rest were delivered to the wrong addressThe vacuum cleaner was not at the UPS store, and the FedEx package was not able to be reroutedThe only things I received were the boyfriend cardigan cream and the black crew cut pulloverI would like a refund for the rest of the items that were not receivedI have tried calling target to get a refund for the rest, but because I filed a complaint, customer service representatives cannot provide the refundAlso, there is a discrepancy between Target and UPS about where the vacuum cleaner isTarget shows that it was delivered to the store, but the sweater I received and the vacuum were not packaged together and the vacuum was not and is not at the UPS storeIf it somehow arrived after the sweater I will happily pick it up from the store, but as far as I know it was not there when I picked up the sweater and is still not there

Hello, Thank you for contacting us on behalf of *** *** Upon initial review, it appears that this guest submitted multiple orders utilizing the promotion under several different names and email addresses In order for us to complete this investigation, please provide us a list
of all orders submitted on 12/for GiftCards This list should include all orders, regardless of the status of the GiftCard. Please note, this is the same complainant as prior request under name *** ***: *** and *** ***: *** Thanks,CaraGiftCard Operations

I am rejecting this response because:
No solution was offeredThey just defended their fraud of charging me for my own free giftcardI'm still owed almost $

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsWe contacted the Target store where Mr*** shopped to discuss his experienceThey will work directly with *** (with his
permission) to assist with this concern. We provided a Target GiftCard as a goodwill gesture. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** N***. Included you will find our response to Ms***. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-####
and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com Dear ***,Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience. Unfortunately without a receipt or proof of purchase we are unable to assist from our officesPer our phone conversation yesterday the Winston Salem Target store would be happy to assist with an exchange for youPlease return the sheets to the store and they will work with you. Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve. Sincerely, AmyTarget Corporation www.target.com