Target Corporation

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)440-and reference case number Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration or disappointment Because of the TV being sold out of the box “as is” an accommodation of a large discount was given at the time of purchaseWe will not be able to offer any other discount or compensationShould you decide to return the TV, please refer to your receipt and note return by date 7-6- We appreciate the opportunity to review your experience with our team membersAlthough we can't share the outcome of these conversations for confidentiality reasons, we appreciate the time you've taken to share your experience, which helps make Target better for every guest. Hearing about your experience is important to usThanks for writing Sincerely, Nancy The Target team www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Included you will find our response to *** *** Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere
apology for any frustration and inconvenience you may have experiencedI understand you purchased a picture frame on June 27, and on March 13, you returned it to the Silver Springs Target storeI see that you received a GiftCard as reimbursement and the GiftCard amount is lesser than what you paid With a valid receipt, packaging and accessories, we’ll issue a full refund for most new, unused or defective items returned within days of purchaseUnfortunately your receipt expired on 09/25/14, as stated on your receiptAs a good will gesture the store processed your return but could only process it as a no receipt returnWhen stores process a no receipt return you then receive a GiftCard for the lowest selling price of the item. For more questions about our return policy, visit www.target.com/returns I know this has been a frustrating experience for youWhile I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concernsI’ve documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they’re providing the best possible service We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Sonzaray The Target Team www.target.com As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Sonzaray The Target Team www.target.com

I am rejecting this response because:Buyer checked all gift cards used for the order, all of them still showed a "0" balance on Mar 2ndBuyer asks seller to double check the refundIf a refund did issue, please indicate the last for digits of the gift card numberThanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11436688, and find that this resolution is satisfactory to me.I received the replacement gift card in the mailThank you for the prompt action and for correcting this issue the right way. Elyssa

Thanks for contacting Target on behalf of *** ** (aka *** ***, ** ***, *** **, *** *, *** ***, *** **, *** ***)We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and
conditionsIn addition, Target reserves the right to prohibit purchases of any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount total orders, to replacement Target eGiftCardsThese Target eGiftCards will be sent to the e-mail address associated with the order. Although these orders are being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of *** **We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any
merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest *** *** I apologize that there was some confusion with our pricingThis information is stated on our help pagesMr***’s feedback is appreciated and it has been forwarded to the appropriate team As it turns out we aren't able to offer any more information for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest *** *** and his issue regarding his not receiving the Apple Watch he was expecting in his Target.com order.I apologize that he received a different version of the watch than he was expecting and it caused him additional time to repurchase
another birthday gift. I understand that he was expecting an Apple Watch because the description stated that it had the GPS feature which the original version doesn't have. The description of the watch is currently being updated and has been temporarily unpublished from our website.As stated in our Terms and Conditions, despite our best efforts, a small number of items on the site may be mispriced, described inaccurately, or unavailable. We may experience lags in uploading updates throughout the site and in our advertising on other sites. Because of this, Target reserves the right to change or update information and to correct errors, inaccuracies or omissions at any time without prior notice. Because of this, I will not be able to compensate him the $difference in price between the two versions. I've also provided the guest with a link so he can view the complete Terms and Conditions on Target.com.I understand that I'm not able to provide the resolution he was looking for but I appreciate the time he took to share his feedback and concerns. I've documented them and will share them directly with our senior leadership team.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:
I've attempted to contact Amy since she gave me her phone number This is unacceptable Because Amy got on the phone and I experienced what I experienced since August Now to be told I have to wait another 39days I contacted Amy today, after leaving two voice mails and no return call back but she responded to this complaint I was told I had to verify van numbers, the numbers on my sheets are gone , it's fased and some of the sheets are shredded Ultimately this has been a bad experience and I've spent to much money and not to mention I shop at Target often This isn't customer service !

Thanks for contacting Target on behalf of our guest *** *** I’m sorry to hear to about the troubles that she experienced while trying to place her order After reviewing my systems, I was unable to find an order associated with her email address or name in the amount of
$ When guests are going through the check-out process and enter in their payment information, the ordering system initiates the authorization hold processAn authorization hold is a temporary request from Target.com to reserve an amount of the available balance on their payment method for an order An order has not been submitted and the guest hasn’t been chargedIf she still sees the authorization hold on her account, she’ll want to follow up with your card issuing bank As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of Mr*** *** I’m very sorry to hear that his Target GiftCard was not activated and does not show a balanceWe can only imagine how frustrated and confused he must’ve been, so we appreciate the time he took to bring this to our attentionWe
reached out the guest and requested the receipt from the purchase of the GiftCard to research this furtherWe would be more than happy to assist in this matter when the additional information is provided As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target GiftCards at ###-###-#### and reference case *** Sincerely, TarrisGiftCard Operations

I am rejecting this response because:Terry, Good afternoonI have attached some pictures for the toothbrush and how it was displayedIt is the exact item that is on displayAlso, I went into target yesterday on March 31, and it is still on display at the same priceI spoke to two peopleI spoke to an associate who was restocking the shelves and then I spoke to an associate at the customer service counterI never spoke to a managerI probably should have asked for itHowever, the associate that was at the "customer service" counter was very frustratingShe looked at me like I was stupid and made no attempts to help rectify the situationEven if she had offered me a discount because the item was displayed correctly, I would have purchased it that evening and wouldn't have said anymore about itBut there was no offers made, she just gave me this look like I was bothering her. *** ***

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concerns I attempted to create a return order for the guest but was unsuccessfulThis prompted me to do further research on the orderAlthough Target.com requested an authorization hold on the funds needed to purchase the sound bar we never collected payment for the orderI advised the guest that if he’d like to return the sound bar I can email a return label or he can create one through his Target.com accountI requested he respond to my email if he’d like my assistance in that regardI advised the guest he won’t receive a refund for the return as the funds required weren’t collectedHe’ll need to contact his financial institution for any other questions or concerns regarding the funds in questionAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***.I’m sorry to hear the Desk our guest purchased from Target.com didn’t work outI realize the email he received said the refund would be issued back to his original form of paymentIn most cases, the information provided would be
correctThe only difference is, when returning an order paid via PayPal our guests are refunded in the form of a GiftCardOur guests also have the option to take the return item(s) to their local Target to receive a cash refund. Our PayPal disclaimer information is visible to our guests on Target.com help pages and on the checkout page when guest selects PayPal as a payment option. However, I can certainly understand the frustration our guest encountered after receiving an eGiftCard in the amount of $I recognize the miscommunication has caused our guest a great deal of disappointmentWith that being said, I want to turn this poor experience into a better oneI’ve partnered with PayPal and requested the refund to be credited back to her PayPal account as of today, 06/08/2017. I only ask that *** waits at least 3-business days for the credit to post back to his PayPal accountIn addition the eGiftCard that was provided as a refund has been voided. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for contacting Target on behalf of our guest *** ***I’m very sorry to hear that the Largo Target didn’t have the Prince Purple Rain CD in stock and she was unable to change the store locationI can only imagine how frustrating this must’ve been especially since she spoke with
multiple team members and they weren’t able to assistTarget strives to ensure that our team members have the training, knowledge and tools to successfully help our guests in the fastest way possible, so it saddens me to hear this wasn’t the caseWhen an order is placed on Target.com, an authorization hold is placed to ensure sufficient funds are available for the purchaseIf an order is cancelled, Target removes the hold on the funds and their financial institution will return the funds to her account according to the institution’s guidelines. Authorization hold guidelines are determined by the card-issuing bank or institution, not Target, and vary from bank to bank. The Purple Rain CD was cancelled on 05/10/Rest assured the guest was only charged $to her Visa for the Purple Rain DVDSince Princes’ untimely death his CDs and DVDs have been extremely popularAs a result many Target stores have sold out, but I was able to find the CD at the Lanham TargetA copy of the CD is on hold at the electronics counter under her name, but the store is only able to hold the item until the store closes tonight at 11:00pm ET*** *** *** *** ** *** Bowie, MD 20720-###-###-#### As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Initial Business Response /* (1000, 6, 2015/10/06) */
Thanks for contacting Target on behalf of our guest***Upon receipt of your contact, I reached our guest to address his concerns
I'm sorry that he was disappointed when the Marvel Avengers Legends Pack was cancelledThe previous
team member was correct when they advised him that the Marvel Collector Pack has been discontinuedThe item is still listed on Target.com however we don't anticipate any more inventory from the manufacture at this timeI am truly sorry for this disappointment
Target strives to provide excellent guest service and I'm sorry he feels this isn't what he received
I will follwith the team member that he spoke with and I will provide coaching to ensure that this doesn't happen again
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***
Jenna
Target.com Executive Offices
www.target.com
Initial Consumer Rebuttal /* (3000, 8, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The answer is just scripted replyif this item shows up in the next few weeks as "available", and not actually "discontinued" then I was correct from the very beginningthat the site, and inventory system has/had a glitchor bugThis could be confirmed if ANYONE took minutes to call Corporate Buyers or Inventory Management to find outNo one did, or has since this claim has been openedADDITIONALLY - A $Air Conditioner that was purchased has not been delivered due to "backorder" statusWhy have the item available to order then? The site, and service, of this company really needs to improveDon't sell items you don't havedon't waste your customers time and disregard their inquiries when YOUR mistakes cause them time, money and anguish
Final Business Response /* (4000, 10, 2015/10/10) */
I apologize if he felt that my response was scripted, as it was not
Our buyers try their hardest to anticipate the popularity of an item and ensure inventory however this item exceeded what they expectedWhen our fulfillment center started processing his order, they had to cancel it because the item became out of stock and Target won't be replenishing itI know that this has been a frustrating experience for him, and this is not the experience that Target wants him to have
The second order that he referenced is an air conditioning unit that also became out of stockSince Target.com is expecting more to become available, the fulfillment center put his order on a backorder status instead of cancelling itWhen the item does become available, his order will finish processing and his item will ship
At this time I have no further options for the guest and Target considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***
Jenna
Target.com Executive Offices
www.target.com

Thanks for contacting Target on behalf of our guest *** ***.I understand that Mr*** has been awaiting a replacement order for some time and I’m sorry for any disappointmentPer our Terms and Conditions, the risk of loss for products purchased on the Site passes to the purchaser upon delivery
to the carrierPer tracking number *** Mr*** was in receipt of the original order ***for these items on 11/02/This guest was found to have a history of above average refunds and per our Terms and Conditions, Target reserves the right, in its sole discretion, to refuse service, or cancel ordersTarget will not be issuing a replacement order for this guestIf Mr*** would like a refund he will need to return the items to us either via mail or in store, in accordance with our return policy. We want Mr*** to have the best possible experiences shopping with us, so we invite him to shop only in our storesAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** ***.I'm sincerely sorry to hear that *** had trouble applying the GiftCards to her lounger orderI was able to get more information from *** to further research her concerns and was able to resolve the issue for her once and for
all. Target.com is supposed to be able to accept a maximum of four Target GiftCards in combination with a third party credit/debit bank card, so the GiftCards didn't apply to ***'s previous order at checkout because of a system errorI forwarded the GiftCards Images that *** sent me, to our order research team for further assistance. Our order research team was able to access all of the four GiftCards and found two $and two $gift cardsA total of $worth of GiftCards applied to the lounger order as of today 05/22/A refund of $has been processed and will post back to her Target Debit Card within 10-business days. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of *** ***We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any
merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at
###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and disappointment We work hard to make sure you find the things you're looking for at TargetA number of factors may impact the availability of our merchandise and sometimes sales of a particular item may exceed our expectations, even when our buyers do their best to anticipate guest interestYour comments are very important to us, and I'll be sure to share your frustration with the appropriate team to help us plan the right merchandise for your local Target stores Thanks for writing Sincerely, Nancy The Target team www.target.com