Target Sports USA

To whom it may concern,We, TargetSportsUSA, offer free shipping on bulk ammoBulk ammo is defined as case, which varies depends on manufacturers original packagingAt certain times due to high demand, we limit the amount one can purchase in effort to server as many as our customers as possible Because of the limit, and our low profit margins, we cannot afford to offer free shipping as we would loose money in an effort to stay in businessThank you for your time and concernBest Regards, Sam [redacted] Target Sports USA

Complaint: [redacted] I am rejecting this response because:If it is the case that you have voluntarily selected to limit the qty that can be purchased to a qty less than would allow a customer to obtain free shipping, then the following statement on the website is and misleadingYou are generating traffic to the website with the following expectation and are not fulfilling the advertisementA further concern is that "free shipping on all bulk ammunition" is a major reason customers would visit Target Sports USA over another websiteThen to reverse this is disingenuous."All ammunition at Target Sports USA is eligible for free shipping" Sincerely, [redacted] ***

Sorry about that, did not realize that it was $dollars and YES, we will add that amount on your account as store credit Thanks

To whom it may concern,At our discretion, we've decided not to sell our products to youWe are not making any excuses, but simply explaining as to why we are behind on processing and shipping order out.We wish you Happy Holidays and all the best!!Very BestMiodrag Sam D***Target Sports USA

To whom it may concern, As noted before, we were experimenting with some data and that should have been done on a staging site, however spilled over somehow on to our live site Because our developer is located in [redacted] and the time difference, we were unable to fix the issue right of way, but had to wait until the next day This was an honest mistake and Mr [redacted] should know thatAnd Yes I will say it again, there is no such thing as a $gun Its a shame that you are using Revdex.com trying to get somewhere with this Sincerely [redacted] Target Sports USA

Hi [redacted] I am not sure what you mean by blocked from our company ?? Looking at your account, and per my last email, I've issued a full refund back to your Credit CardAs for us not responding to your emails and phone calls, I must assume that you've tried calling us after our business hours ( We are EST, here on the East Coast and close at 5PM EST)As for your order being delayed, Yes last two weeks we had two major Hurricanes that caused major delays across the country and most of our customers understand thatI truly hope that this explanation will shed some light from our end here as to what happened etcPlease feel free to contact me with any questions or concerns Sam D***Target Sports USA [redacted] ###-###-####

Complaint: [redacted] I am rejecting this response because: Unfortunately your response fails to address the issues presentedI ordered on the Friday morning after Thanksgiving and was told my order would ship that dayIt did notThat is bait and switchDo not try to use a tragedy that had not even occurred yet as an excuse! The use of the Paris attack as an excuse is bad enoughHave you no decency? Let us further examine your reply anyway just to point out the flaws with this:- The delay you notified me about would be 2-days after which my ammo still had not shipped- A full week after I ordered your Sam D [redacted] claimed to have just packed my order that morning- That morning when I called and talked to CJ she insisted that you had only been working since Tuesday, not SundayWho lied to me? Sam or CJ?- CJ told me that my order had gone out that morning...but you were able to immediately cancel and refund my orderApparently you still had possession of the items...- I did not ask to have my order voidedI asked for a refund on the costs of shipping because your company could not ship in a timely manner.- My order was voided by Sam without consulting me and then your company IP banned me from your website because I started the complaint with the Revdex.com over your bait and switch tacticsHere is a quote from December 4th (a full week after my order was placed and I was promised it would ship that day) in reply to an email notifying your company of the complaint: "I had your order picked and packaged myself this morningJust to make sure you get it ASAPHowever, after I read your last email, I've decided to take the following action: · Pulled your order out and issued a full refund back to your [redacted] Card · Blocked you from placing future orders with us PSI do not lie and you must have missed several indications from us that we are/were behind on processing orders"Your company has acted very unprofessionally through this whole ordealI ordered the exact same ammo elsewhere (saving $in the process) and it shipped out the very same daySo it seems other people can handle putting two smaller boxes into a larger box and then shipping it all in one day...and for less money! They didnt even have to misrepresent themselves Sincerely, [redacted] ***

To whom it may concern We did not take your fundsPlease verify and confirmOn my end I an showing that authorization was made but never processed due to not having the item in stock Look, bottom line is that if we did have this item in stock we would sell it to you and make moneyThat is what we doIf you like a damaged product, please let me know and we will send it your way at a discount price Regards, [redacted] Target Sports USA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

To whom it may concern To address the shipping issues that Mr [redacted] noted, under circumstances we ship orders out the same exact day if ordered before 2PM ESTHowever, because of high volume of incoming orders due to unforeseen tragic events such as the Paris attack and the California Terror attack as wellI would also like to know that we advise all of our customers of the delay and Thank them for their patience.Lastly, we have been working days a week (including Sunday's) in order to catch up with shippingPer ***'s request, the same day we've issued a full refund and voided the order99% of our customers have seen this before and do understand the delay and give us their out most supportRegardsDoug D***Target Sports USA

To whom it may concern,Mr [redacted] has been an customer of ours for some time knowAs a matter of fact this was his 5th order with us within the last monthsThere was never an issue whatsoever on any of the previous ordersHowever on the last order, order number [redacted] , we actually had a delay in shipping this order out due to us having to get the products from another warehouseMr [redacted] was aware of that as I emailed him on the 6th, 7th, 10th and 11th of May responding this his emails about the status of his orderIn those emails Mr [redacted] never mentioned that he wished not to wait any longer and would like us to issue a refund, otherwise we would have done that, of courseIn addition, because of such a delay, I've notified Mr [redacted] that I would be sending him extra of the product because of this delay and inconvenienceAs of today, May 13th, we've processed the full refund back to the same Credit Card that was used to make the purchase, please allow 2-business days for the refund transaction to go through and completeThank you in advance Best Regards [redacted] Target Sports USA

Complaint: [redacted] I am rejecting this response because: TARGET SPORTS USA HAS A NOTIFICATION ON IT'S WEBSITE , WHEN ALL ORDERS ARE PLACED: " NO REFUNDS/CANCELLATIONS" OF ANY ORDERS !!!!!!!!!!!.....THEY NEVER OFFERED ANY CANCELLATIONS, REFUNDS OR CREDIT TO MY ACCOUNT !!!!!.........IN ADDITION, THEY ADMITTED THAT THEY "SOLD OUT THEIR STOCK OF THE PRODUCT THAT I ORDERED" BUT NEVER INDICATED THAT THEY WERE OUT OF STOCK, AT THE TIME THAT I ORDERED FROM THEIR WEBSITE.....SO THEY WERE ATTEMPTING TO SELL PRODUCTS THAT THEY DID NOT HAVE TO SELL !!!!!.........ALL MY PHONE CALLS AND EMAILS TO THEIR CUSTOMER SERVICE PERSONNEL, WERE GIVEN LITTLE CREDENCE/ ATTENTION.....THEY KEPT INSISTING THAT MY ORDER HAD "SHIPPED" EVEN WHEN THEY KNEW THAT IT HAD NOT SHIPPED !!!!!!!!!!!!!..........IN MY OPINION THIS COMPANY KNOWINGLY, WILLINGLY AND ACTIVELY ENGAGED IN "DECEPTIVE ADVERTISING" AS THEY WERE PROMOTING MERCHANDISE THEY DID NOT HAVE TO SELL TO THE PUBLIC...........THUS THEY ARE PROBABLY GUILTY OF : "WIRE FRAUD" AS WELL AS FRAUDULENT ADVERTISING AND "THEFT OF FUNDS" (TAKING MONEY FROM CUSTOMERS UNDER PRETENSES)..........THIS COMPANY SHOULD BE FINED AND IT'S BUSINESS LICENSE SUSPENDED/REVOKED Sincerely, [redacted]

To whom it may concern,Good Morning Mr***, We've communicated several times over the last two weeks both via email and telephone about your order for the reloading bulletsI am very sorry if you felt that we were ignoring your emails or callsI am very sorry that we were unable to fill and ship your order in timely mannerWe've searched our warehouse extensively trying to find this item but were unable to locate itAt the same time we've tried ordering it from another distributor for you as well, unsuccessfullyAfter we exhousted all of our options, we've issued a full refund on April 7th, ( Please allow 2-business days for the refund transaction to go through) back on your [redacted] card that you've used to make the purchase ending in [redacted] Again, I sincerely apologize for this inconvenience.Best Regards [redacted]

I truly appreciate your response and agree to accept the creditPlease send me an email [redacted] with a contact person so I may utilize the creditThank you very much Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I finally received the order but without the extra box supposedly sent for the inconvienience I did get what I originally ordered though I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The fact that Target sports did drop the ball on my order was upsetting in itself but was not a show stopper That kind of stuff happens I was still very much willing to work with the company up to the point that I talked to the customer service manager It was the managers rude comments and abrasive personality that caused me to cut ties with the Target Sports and submit this complaint to Revdex.com To drop the ball is one thing To be rude to a customer when they call to let you know you dropped the ball is another To say you believe you offered fair resolutions to satisfy my concerns simply means that lessons were not learned from this experience and that your future customers will experience the same poor customer service I for one will never again be one of those customers Sincerely, [redacted]

Hi [redacted] , I am very sorry about this long delay. We have contacted you via email on August 28th advising you of the delay and a possible substitution. Basically, we oversold on the the item you've ordered and did not have anymore in stock. You must have not received the email or it may... have went into spam. However, we received the new shipment in today and your order did leave our warehouse this morning heading your way. Here is the *** tracking number: [redacted] , you will see movement later on today after 6pm EST. Because of the delay we will also issue a refund for the shipping fees on your order and place the funds back on your Credit Card. Thank you for your patience and understanding [redacted] Sam D***Team TargetSportsUSA

Complaint: [redacted] I am rejecting this response because: If it is the case that you have voluntarily selected to limit the qty that can be purchased to a qty less than would allow a customer to obtain free shipping, then the following statement on the website is and misleadingYou are generating traffic to the website with the following expectation and are not fulfilling the advertisementA further concern is that "free shipping on all bulk ammunition" is a major reason customers would visit Target Sports USA over another websiteThen to reverse this is disingenuous"All ammunition at Target Sports USA is eligible for free shipping" Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Sorry, even if you have been busy, you could have taken care of just one of my many emails, telephone calls, notes in the orders, etcI wasted a lot of time for this alreadyAnd I do no want to go looking (and paying) for dealers in my area for have the ammo shipped.But, I will tell you what: refund my membership cost (then you can cancel my membership) and I will cancel this complaint Sincerely, [redacted]

To whom it may concern, Again, Mr [redacted] , If I offended you in anyway, shape or form on a personal level, I AM TRULY SORRY, and SINCERELY APOLOGIZEIt is not in my or our companies best interest to be rude to our costumers especially to ones that a repeat clientsI may not have the best personality to handle Customer Service calls, but my solutions to our issues were fairJust to recap the outcome, you've received Approx$dollars worth of product from us due to this inconvenienceIf there is anything else that I can do to earn your business back, please do not hesitate to call or email me and I will do my best to accommodateBest Regards, Sam D***Target Sports USA