They provided excellent guidance on Sunday night, enabling me to avoid the weekend surcharge Scheduled a visit for am on Monday, but we’re able to move the appointment up to o’clock This was much appreciated, since the forced hot water line was leaking Rob V*** did an excellent job with the repair, and also provided a preventative repair I am especially pleased with the work performed
They were great to work with - able to come out the same morning and even earlier than they originally told me Fixed the problem quickly and left the work area clean
We were desperate with a clogged kitchen drain They stayed in touch every step of the way to let us know when the technician would be here It was a bit pricey from our past experience, but Rob, the technician came in, got the job done, respected our property and cleaned up before he left The response and service was worth it! I'd call them again and recommend them to friends and neighbors
On Saturday morning, I noticed my water heater had broken I called Papilia Plumbing, and they sent a young man, Brad, to look at the situationHe checked the heater, explained what needed to be done and the costAll of this was clear and upfrontHe took care of installing a new heater in a timely manner and then gave me a lesson in how to shut the heater offHe was polite and respectful to an older citizen
Great experiences with PapaliaJust had them come back after having pulled and reset my toilet a few months agoI was still having some issues, and they investigated more thoroughly to find the underlying issueThey fixed that, re-did the original work, and did not recharge meThe guys who came were great
I was having a very difficult time filling out an online rebate form for a mini-split I had installed by Papalia last fall (an excellent experience, I might add)Dawn, the installation coordinator was endlessly patient in helping me to successfully fill out the form and submit it--a reflection of the excellent service Papalia offers its customers!
We had an emergency Saturday afternoon Our sump pump failed and the basement was flooding I called papalia around 3: Within
minutes mike at papalia showed up He had the pump dived in well next one hour I am thoroughly impressed with papalia I would recommend them 100%!!
Have been doing business with Papalia for heating and plumbing needs for 1/years Their service is great and costs are reasonable! We normally have Mike Sperform needed services, but everyone with whom we have dealt - technicians and office staff - is always courteous and professional; and Mike is outstanding!
Hot water tank let go (no hot water)Needed to be replaced right awayContacted Papalia, called me back right away & someone came out same dayExcellent service with main office & plumberKeep you updated via email, phone call, etcPlumber was very experienced & knowledgeableI was happy with the work done but they are on the pricier sideProbably twice as much as elsewhereHad to pay $inspection fee for initial estimate & does not come off final work invoice estimate
Crystal and Mike were fast to respond to a Hot Water tank breakdownSaving me from any water damageI had my tank replaced the same day and was back to hot showers!
All done with courtsey and a neat a clean job
Used Papalia today for furnace that wasn't working Service Tech, Corey, was very polite and explained what was going on Fixed issue, gave me recommendations for future issues and what to look for This is one of the best outfits I have ever had the opportunity to use
Roger and his crew were timely and respectful during the home installation I never doubted his knowledge as he was clear and detailed in the explanation for every question I had I would suggest paying just a bit more attention to cleanliness during the job, in particular, in the attic with blow in insulation, but his clean up at the end of the day and at the end of the job was great I felt very comfortable with Roger and his crew in my home
Brad was extremely helpful in pointing out a lot of helpful ideas to keep the plumbing in my home updated so I would not have problems down the roadI appreciated his time today!!
Wish zero starts was an option because I could not be more disappointed I never write reviews but I just had a terrible experience with these guys and would not recommend them to anyone They quote you a flat fee upfront which is an inflated estimate of what the job required After being led to believe that it was a much larger job and agreeing to a flat fee, the actual work only took about minutes In the end, the per hour rate they charged for their labor was outrageous Left with the feeling that they are just dishonest and don't treat their customers fairly
Papalia was wonderful to work with They came out very promptly upon my call to fix a leaky pipe The work was done efficiently and professionally I would definitely use them again if I need a plumbing job
They provided excellent guidance on Sunday night, enabling me to avoid the weekend surcharge Scheduled a visit for am on Monday, but we’re able to move the appointment up to o’clock This was much appreciated, since the forced hot water line was leaking Rob V*** did an excellent job with the repair, and also provided a preventative repair I am especially pleased with the work performed
They were great to work with - able to come out the same morning and even earlier than they originally told me Fixed the problem quickly and left the work area clean
Great Customer Service and Scott was very knowledgeableA little on the pricey side wish charge was put towards repairAll in all great serviceThank-You
We were desperate with a clogged kitchen drain They stayed in touch every step of the way to let us know when the technician would be here It was a bit pricey from our past experience, but Rob, the technician came in, got the job done, respected our property and cleaned up before he left The response and service was worth it! I'd call them again and recommend them to friends and neighbors
On Saturday morning, I noticed my water heater had broken I called Papilia Plumbing, and they sent a young man, Brad, to look at the situationHe checked the heater, explained what needed to be done and the costAll of this was clear and upfrontHe took care of installing a new heater in a timely manner and then gave me a lesson in how to shut the heater offHe was polite and respectful to an older citizen
Great experiences with PapaliaJust had them come back after having pulled and reset my toilet a few months agoI was still having some issues, and they investigated more thoroughly to find the underlying issueThey fixed that, re-did the original work, and did not recharge meThe guys who came were great
Excellent, efficient, pleasant service!
Prompt, professional, pleasantAll service calls SHOULD be like this one
I was having a very difficult time filling out an online rebate form for a mini-split I had installed by Papalia last fall (an excellent experience, I might add)Dawn, the installation coordinator was endlessly patient in helping me to successfully fill out the form and submit it--a reflection of the excellent service Papalia offers its customers!
We had an emergency Saturday afternoon Our sump pump failed and the basement was flooding I called papalia around 3: Within
minutes mike at papalia showed up He had the pump dived in well next one hour I am thoroughly impressed with papalia I would recommend them 100%!!
Have been doing business with Papalia for heating and plumbing needs for 1/years Their service is great and costs are reasonable! We normally have Mike Sperform needed services, but everyone with whom we have dealt - technicians and office staff - is always courteous and professional; and Mike is outstanding!
Hot water tank let go (no hot water)Needed to be replaced right awayContacted Papalia, called me back right away & someone came out same dayExcellent service with main office & plumberKeep you updated via email, phone call, etcPlumber was very experienced & knowledgeableI was happy with the work done but they are on the pricier sideProbably twice as much as elsewhereHad to pay $inspection fee for initial estimate & does not come off final work invoice estimate
Crystal and Mike were fast to respond to a Hot Water tank breakdownSaving me from any water damageI had my tank replaced the same day and was back to hot showers!
All done with courtsey and a neat a clean job
Used Papalia today for furnace that wasn't working Service Tech, Corey, was very polite and explained what was going on Fixed issue, gave me recommendations for future issues and what to look for This is one of the best outfits I have ever had the opportunity to use
Brad was professional, knowledgeable and efficient We have been using Papalia for a few years and are very happy
Roger and his crew were timely and respectful during the home installation I never doubted his knowledge as he was clear and detailed in the explanation for every question I had I would suggest paying just a bit more attention to cleanliness during the job, in particular, in the attic with blow in insulation, but his clean up at the end of the day and at the end of the job was great I felt very comfortable with Roger and his crew in my home
Brad was extremely helpful in pointing out a lot of helpful ideas to keep the plumbing in my home updated so I would not have problems down the roadI appreciated his time today!!
Wish zero starts was an option because I could not be more disappointed I never write reviews but I just had a terrible experience with these guys and would not recommend them to anyone They quote you a flat fee upfront which is an inflated estimate of what the job required After being led to believe that it was a much larger job and agreeing to a flat fee, the actual work only took about minutes In the end, the per hour rate they charged for their labor was outrageous Left with the feeling that they are just dishonest and don't treat their customers fairly
Papalia was wonderful to work with They came out very promptly upon my call to fix a leaky pipe The work was done efficiently and professionally I would definitely use them again if I need a plumbing job
Very customer service oriented workforce