Tech Vantedge, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not feel my request for a full refund can be satisfied by returning $dollars out of the $that is owed to meThis company is claiming to install a firewall on the PC for additional security and claiming "everything coming into my computer will be monitored at all times"They also claim the "lifetime" services that come with the "Gold" package, the $package, will be transferable to ANY computer I purchase in the futureFor my entire lifeI have requested that they send me a detailed list of everything that I purchased with the $This request was made on 2-**-at about 5:mountain timeI have requested this information from them two other times as wellEach time they have failed to give me any hard fact details regarding what this "lifetime" security package consists of. All they do is continue to tell me about the tech support they will give me for daysMost importantly I have not been able to locate something I saw when they were accessing my PC remotely on the *** of JanuaryThat is the different packages they advertise, such as "gold", "silver" etcThese packages range from about $to $The lowest cost package includes the one time service onlyThe other packages increase in price while increasing with supposed benefitsThis is were you will find the "lifetime" portions of the package that I referred to earlierI do appreciate your time and I would be happy to forward any of the responses that have been sent to meThank you
*** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
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Sincerely,
*** ***
ATTENTION; I request that the Better Business withdrawn my complaint and not advertise this publicly. Both *** and *** have been reimbursed $and $1,or a total of $1,has been settled. Thank you for your assistance,
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactoryI cannot complain to a company that is not rained enough to fix a problem. I know I purchased the service trusting they could re3solve the problem
My lesson. I will never use a paid support on the internet. This company proved the risk. I am out $but an important lesson learned. This company will continue to do business ripping off customers.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved.I have received the refund and consider this dispute closed. *** ***
Sincerely,
*** ***

It is with great concern and regret that we received your email outlining the problem that the customer had with our serviceFirst and foremost, TechVantedge would like to apologize for the inconvenienceThank you for bringing this matter to our attention.Thank you for bringing this matter to
our attention.*** *** * *** called Techvantedge on May **, for Security Pop Up issue with under an impression that we are ***Our agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support companyWe did not state that we are or affiliated with *** in any wayAlso while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online paymentAlso on the credit card statement our name as TechVantedge Incappears under the charge. *** *** was offered a subscription of $ ($+ $+ $197) for days Unlimited Technical Support for one computer onlyWe also found that she was getting lots of unwanted pop ups while using the internet browser and there were some software corruption due to which the softwares were not responding efficientlyWe repaired that, fixed the slowness issue, optimized the computer and removed all the unwanted pop ups from the browserAfter the issues were resolved we request the consumer to send us a resolution confirmation email on our support email address so the case can be closed and to know if customer is completely satisfied with the services provided*** *** confirmed the issue resolution via email. As *** *** is not satisfied with the services and support so In order to resolve the matter, we have processed full refund of $on the same CC/DC ending with *** which was used to make the paymentAttached are all the refund receipts for your reference.We offer excellent services to all our customersIf you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did indeed call Tech Vantedge in error after an unsuccessful search on the internet. The misleading link was listed as Dell Support. As for the way the phone call was answered, it was difficult for me to understand the *** agent so I asked if this was Dell Support. He replied, "yes, yes we are Dell's contracted tech support".
As for the reason I called, it was not due to a slowness issue nor was it to clean out the junk data. This new pc had only been plugged into the internet for two days and I spent minimal time on the internet. I had intended to contact Dell to instruct me on how to change the administrator name on the pc. This would have cost me nothing if I had actually spoken with Dell. While on the phone with this company the agent looked into the computer via remote access and after a few fast clicks and screen changes he produced a file written in red font stating my system had been compromised by hackers in China thru a Trojan virus. This utterly frightened me. He insisted it had to be cleaned and protection be added to the computer. He convinced me I had been hacked and proceeded to tell me their service was the only way to clean it up. He played on my fears that my sensitive information had been taken.
A couple of days later I began to suspect I had been a victim of a scam so I disputed the charges on my credit cards. The bank told me to have my pc scanned by a third party to see if the services promised had been carried out. I contacted the Geek Squad, told them what happened and forwarded the list of services that had been promised for the price paid. According to Geek Squad under Case ID#*** none of the services promised by Tech Vantedge were performed. They could find no trace that Tech Vantedge serviced my pc nor could they find any evidence that my pc had suffered a virus. This information can be confirmed by calling 1-800-Geek Squad and asking for Tech Support and referencing the Case ID
I would like to add that the Dell Inspirion I recently purchased came with an active firewall and antivirus protection which are automatically activated. The agent at Tech Vantedge told me that my firewall was not enabled and my antivirus was inactive. This is simply not possible. It is clear to me and the 3rd party that my computer was never in need of servicing
The information I obtained from calling Geek Squad has been submitted to my credit card companies as part of the dispute process. Nothing less than a full refund will be an appropriate resolution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

It is with great concern and regret that we received your email outlining the problem that the customer had with our servicesFirst and foremost, TechVantedge would like to apologize for the inconvenienceThank you for bringing this matter to our attention
*** *** ***
called TechVantedge on May **, for fake pop up and slowness issue on the computer with under an impression that we are LenovoOur agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support companyWe did not state that we are or affiliated with Lenovo in any wayAlso while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online paymentAlso on the credit card statement our name as TechVantedge Incappears under the charge
*** *** was offered the discounted subscription of $for days unlimited technical support for one computer onlyWe also found that her computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficientlyWe repaired that, fixed the slowness issue, Dell user account issue, optimized the computer, and cleaned the junk data
In order to resolve this matter, Out of the total amount of $199.00, we have deducted a charge of $for one time fix charge because the primary issue was fixed and computer was optimized by Techvantedge as mutually agreedRefund for remaining amount of $has been processedAttached is the Refund Confirmation Email and Refund Receipt for your reference
We offer excellent services to all our customersIf you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####
Kind Regards,
*** ***
*** ***
*** ***
*** *** ***
*** *** ***
*** ***
*** ** *** ***
*** *** *** * ***

***
In response to the complaint (ID# ***)
In order to resolve the matter, Out of the total amount of $that was paid by *** / *** *** *** for two computers, We have deducted a charge of $for
one time fix and optimization done on both the computers. We have processed the refund for the amount of $as agreed by *** / *** *** *** on call and on emailAttached is the Refund Confirmation Email received from her and the Refund Receipts for the total refund amount of $for your reference
If you have any further questions or would like to discuss this matter further, please feel free to contact us at ***
Kind Regards,
Customer Service
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After taking the satisfactory services from TechVantedge, *** *** *** filed a payment dispute against Techvantedge for both the transactions of $each with the Card Issuing Bank. Bank settled the dispute by issuing a credit of $to *** *** ***The case has been closed because customer took the services from TechVantedge and confirmed the resolution on call, chat and on email
Sincerely,
*** ***

In response to the complaint (ID#
windowtext; background: white;">***)It is with great concern and regret that we received your email outlining the problem that the customer had with our serviceFirst and foremost, TechVantedge would like to apologize for the inconvenienceThank you for bringing this matter to our attention
*** * *** *** *** called TechVantedge on September **, for *** issue with under an impression that we are ***Our agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support companyWe did not state that we are or affiliated with *** in any wayAlso while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online paymentAlso on the credit card statement our name as TechVantedge Incappears under the charge
*** * *** *** was offered a subscription of $for days (90x= days) unlimited technical support for one computer onlyWe also found that her computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficientlyWe repaired that, fixed the slowness issue, *** key issue, optimized the computer, and cleaned the junk dataAfter the issues were resolved we request the consumer to send us a resolution confirmation email on our support email address so the case can be closed and to know if customer is completely satisfied with the services provided*** * *** *** confirmed the issue resolution via emailAttached is the Resolution Confirmation Email received from her
In order to resolve the matter, we have processed full refund of $to *** * *** ***Out of the total amount of $794.00, we have processed the refund of $on the same CC/DC which was used to make the payment and the remaining refund of $has been processed through CheckAttached are all the refund receipts for your reference
We offer excellent services to all our customersIf you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####
Kind Regards,
*** ***
*** ***
*** ***
*** *** ***
*** *** ***
*** ***
*** ** *** ***
*** *** *** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

It is with great concern and regret that we received your email outlining the problem that the customer had with our serviceFirst and foremost, TechVantedge would like to apologize for the inconvenienceThank you for
bringing this matter to our attention
*** / *** *** *** *** called TechVantedge on February **, for Adapter not connected and Slowness issue on the computer with under an impression that we are AcerOur agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support companyWe did not state that we are or affiliated with Acer in any wayAlso while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online paymentAlso on the credit card statement our name as TechVantedge Incappears under the charge
*** / *** *** was offered a subscription of $for days unlimited technical support for one computer onlyWe also found that her computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficientlyWe repaired that, fixed the Slowness Issue, Adapter connectivity issue, optimized the computer, and cleaned the junk data
We called *** / *** *** on March **, to resolve the matterOut of the total amount of $199.00, she agreed to pay $as one time fix charge and optimization charge for one computer to TechvantedgeWe have processed the refund of $Attached is the Refund Confirmation Email received from her
If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####
*** ***
*** ***
*** ***

It is with great concern and regret that we received your email outlining the problem that the customer had with our serviceFirst and foremost, TechVantedge would like to apologize for the inconvenienceThank you for bringing this matter to our attention
We have already processed full refund of $to *** / *** ***Out of the total amount of $597.00, we have processed the refund of $on the same CC/DC ending with *** which was used to make the payment and the remaining refund of $has been processed through Check due to some technical issues we were unable to refund it on the CC/DC ending with ***, so we have issued a check in amount of $on November **, and it will be delivered by November **,
We would request ***/*** *** to kindly wait for the refund check
We offer excellent services to all our customersIf you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not accept or agree that their response is accurateAs stated in my initial letter they called my home from the same 1-number that I called when I was lead to believe that they were a company that McAfee referred their clients to for assistanceI got suspicious after the 4/**/transactions and checked my phone records and as previously stated Microsoft said they NEVER call your homeThe ONLY reason I called was because I was having difficulty connecting to the link sent to me by McAfee to change my password. My computer was NOT SLI do not accept or agree that their response is accurateAs stated in my initial letter they called my home from the same 1-number that I called when I was lead to believe that they were a company that McAfee referred their clients to for assistanceI got suspicious after the 4/**/transactions and checked my phone records and as previously stated Microsoft said they NEVER call your homeThe ONLY reason I called was because I was having difficulty connecting to the link sent to me by McAfee to change my passwordMy computer was NOT SLOWIn fact my Network provider was at my house and upgraded my service just a couple of weeks earlier in March So my computer was faster than everMy network said they would be happy to provide me with the paperwork needed to show that I indeed upgraded as I indicatedRegarding the implied corruption- the only corruption to my computer, I feel, came from Tech Vantedge as they remotely controlled and put on the convincing “display “ to intimidate and lead me to believe that much was at stake and that I must act quickly in order to divert a catastropheIt was through my research that I read that the Revdex.com rated Tech Vantedge a “D” I read many of the reports posted by the Revdex.com regarding the numerous complaints they have receivedIs it just a coincidence that the reported tactics used by Tech Vantedge followed similar if not identical methods? Even their responses to the complaints mimic each otherI wonder how many complaints must be reported before action is taken with this companyI do not recall being referred to their website to view or read anythingAfter they took my credit card information they sent me a copy of the charges and posted was “see attached file”.$+$was charged to my credit card on 4/** and on 4/**/another $149+$was charged to my card for a total of $Please see the initial letter or report for more in-depth detailsTech Vantedge referred to this as an inconvenienceThat is a gross understatementThe only way to right this wrong and justice be served would be a complete refund as I feel they have billed for service and help not provided.OWIn fact my Network provider was at my house and upgraded my service just a couple of weeks earlier in March So my computer was faster than ever. My network said they would be happy to provide me with the paperwork needed to show that I indeed upgraded as I indicated. Regarding the implied corruption- the only corruption to my computer, I feel, came from Tech Vantedge as they remotely controlled and put on the convincing “display “ to intimidate and lead me to believe that much was at stake and that I must act quickly in order to divert a catastropheIt was through my research that I read that the Revdex.com rated Tech Vantedge a “D” I read many of the reports posted by the Revdex.com regarding the numerous complaints they have receivedIs it just a coincidence that the reported tactics used by Tech Vantedge followed similar if not identical methods? Even their responses to the complaints mimic each other. I wonder how many complaints must be reported before action is taken with this companyI do not recall being referred to their website to view or read anythingAfter they took my credit card information they sent me a copy of the charges and posted was “see attached file”.$+$was charged to my credit card on 4/** and on 4/**/another $149+$was charged to my card for a total of $Please see the initial letter or report for more in-depth detailsTech Vantedge referred to this as an inconvenience That is a gross understatement. The only way to right this wrong and justice be served would be a complete refund as I feel they have billed for service and help not provided
Sincerely,
*** ***

To,*** *** * ***
*** *** *** *** ***
*** *** *** *** ***
*** *** *** ***In response to the complaint *** ***It is with great concern and regret that we received your email outlining the problem that the customer had
with our serviceFirst and foremost, TechVantedge would like to apologize for the inconvenienceThank you for bringing this matter to our attention. Thank you for bringing this matter to our attention.*** *** * *** called Techvantedge on May *** for Issues - *** ***, Reset the Password of *** *** and Outlook Email with under an impression that we are *** Our agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support companyWe did not state that we are or affiliated with *** in any wayAlso while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online paymentAlso on the credit card statement our name as TechVantedge Incappears under the charge. *** *** was offered a subscription of $ - One time fix plan valid only for days unlimited technical support for one computer onlyAfter fixing the primary issues , we optimized the computer to enhance the performancePost resolving all the issues, we requested the consumer to sign a payment authorization form so the case can be closed and to know if customer is completely satisfied with the services providedAttached is the Payment Authorization Form signed and received from *** ***.We offer excellent services to all our customersIf you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####.Kind Regards,Customer ServiceTechVantedge Inc. Email: ***Customer Service: ###-###-#### Technical Support: ###-###-#### Web* *** ** *** ***
*** *** *** * ***

To,
*** *** * ***
*** *** *** *** ***
*** *** *** *** ***
*** *** *** ***
In response to the complaint (ID# ***)
Full refund has been processed for the total amount of $on August **, 2014. We would request *** / *** *** to check with her card issuing bank, funds have been transferred into the same card which she used at the time of making the paymentAttached are the refund receipts for your reference
We offer excellent services to all our customersIf you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####
Kind Regards,
Customer Service
*** ***
*** ***
*** *** ***
*** *** ***
*** ***
*** ** *** ***
*** *** *** * ***